Unified Communications

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  • AVST CEO Speaking at ACUTA; Identifies Hybrid Cloud, Mobility and Automation as the Future of Campus Communications

    AVST - Latest News for CallXpress
    30 Mar 2014 | 6:00 pm
    Shares Best Practices Gained from UC Implementations at More Than 1,100 Educational Institutions
  • AVST’s CX-E Unified Communications Platform Completes Interoperability Testing with BroadSoft’s BroadWorks Communications Application Server

    AVST - Latest News for CallXpress
    2 Dec 2013 | 5:00 pm
    New Integration Enables Evolution to IP Cloud Communications Infrastructure; University of North Carolina First to Deploy
  • Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome

    Communications and Technology Blog - Tehrani.com
    23 Apr 2014 | 1:17 pm
    A while back, I had a chance to go to MWC (news and analysis) in Barcelona, Spain and like many of you who travel internationally, I was concerned about my cellular bill as I enjoy the relative generosity of multigigabyte 4G data plans in the US. In Europe however the costs can grow quickly. When headed overseas, Verizon charges $25 per 100 MB of data. As many US devices are locked, it becomes a hassle to bypass such restrictions with multiple devices and a bevy of SIM cards. Sure, Sprint says they will sell unlocked devices in Q1 of next year but not everyone will be a Sprint customer and…
  • Voxeet Selects Voxbone to Continue the Global Expansion of its Audio Conferencing Service

    Comunicano
    Adrianne Buchta
    24 Apr 2014 | 4:05 am
    By enabling access to the PSTN, Voxbone will allow Voxeet users to join or create 3DHD audio conferences with a single click from any device, even in poor Internet environments   SAN FRANCISCO – April 24, 2014 – When it’s time to join an audio conference, people want two things: a reliable connection and instant access. A new relationship between Voxeet and Voxbone provides users in over 50 countries with an industry-first combination of dependability and ease of use. By automatically switching to a public switched telephony network (PSTN) connection, Voxbone will allow Voxeet…
  • Why we need antifragile applications and polyservice networks

    Geddes
    Martin Geddes
    16 Apr 2014 | 4:20 am
    The radical idea of ‘antifragility’, proposed by the polymath scholar Nassim Taleb, has significant implications for telecommunications. Last December I tweeted a profound thought, originally expressed by my colleague Peter Thompson, who is CTO of Predictable Network Solutions Ltd. It joins the idea of antifragility back to packet networking: “A polyservice network enables the ‘optionality’ that every antifragile system requires.” I would like to explore this deep idea, since it points the development of broadband networks in the precisely opposite direction to the way…
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    Communications and Technology Blog - Tehrani.com

  • Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome

    23 Apr 2014 | 1:17 pm
    A while back, I had a chance to go to MWC (news and analysis) in Barcelona, Spain and like many of you who travel internationally, I was concerned about my cellular bill as I enjoy the relative generosity of multigigabyte 4G data plans in the US. In Europe however the costs can grow quickly. When headed overseas, Verizon charges $25 per 100 MB of data. As many US devices are locked, it becomes a hassle to bypass such restrictions with multiple devices and a bevy of SIM cards. Sure, Sprint says they will sell unlocked devices in Q1 of next year but not everyone will be a Sprint customer and…
  • Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

    16 Apr 2014 | 11:34 am
    Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to get into more OEM tablet designs in Asia and elsewhere.Intel said that its Windows tablets are shipping in numbers which barely register in their quarterly numbers. Obviously this isn't a positive development. To put this in perspective, out of the five-million processors the chip behemoth shipped for tablets, as little as 10% were for Windows. It seems many analysts are convinced that for Windows devices to be successful, they need keyboards and to some extent this…
  • Camera-Phone Opportunity Exists for Samsung

    14 Apr 2014 | 12:48 pm
    There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to on a phone like Instagram and Facebook support. Note, last year's Samsung's Galaxy S4 Zoom camera-phone went too far... You don't want to hold a big clunky camera to your face. The point is, if you are going to sell a camera that zooms, then it will be a data only device. Market it as such.If you market it as a phone, you end up with a platypus - an animal sarcastically said to have been designed by a committee.Having said that, Samsung is set to unveil an updated…
  • Tomorrow is Purchase Google Glass Day!

    14 Apr 2014 | 10:32 am
    If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are lucky) get ahold of Google Glass for yourself. Talk about a great way to ease the pain of tax day and a way to spend your refund - with one simple activity. The predictions for wearable computing growth have been off the charts  and every company it seems wants to be the leader in designing the next generation of computing device. Will Glass be one of the ways we communicate with technology going forward? Who knows - but what I can tell you is most every Glass owner I have interviewed loves…
  • Drones are Huge at NAB 2014

    8 Apr 2014 | 3:11 pm
    Here at NAB 2014 in Las Vegas the show is awash in cameras, lenses, mounts and talk of 4K but what I found most fascinating were the hundred-plus drones on display. They also seemed to capture much of the attention from attendees at the show. Of special note was the fact that drones were being sold by companies with huge booths as well as the smallest of the small. The point is the cost to make a drone is fairly low and reselling OEM drones is also fairly easy to do. This market will soon be highly commoditized and of course this ties into my ongoing concern regarding drones being used as…
 
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    Comunicano

  • Voxeet Selects Voxbone to Continue the Global Expansion of its Audio Conferencing Service

    Adrianne Buchta
    24 Apr 2014 | 4:05 am
    By enabling access to the PSTN, Voxbone will allow Voxeet users to join or create 3DHD audio conferences with a single click from any device, even in poor Internet environments   SAN FRANCISCO – April 24, 2014 – When it’s time to join an audio conference, people want two things: a reliable connection and instant access. A new relationship between Voxeet and Voxbone provides users in over 50 countries with an industry-first combination of dependability and ease of use. By automatically switching to a public switched telephony network (PSTN) connection, Voxbone will allow Voxeet…
  • WLSA’s Ninth Annual Convergence Summit on Mobile Health Issues to Focus on Attaining Broader Adoption of Connected Health

    Adrianne Buchta
    23 Apr 2014 | 9:18 am
    With technology in place, or on the way, conference will air issues aimed at overcoming barriers to wider global adoption SAN DIEGO – April 23, 2014 – The Wireless-Life Sciences Alliance (WLSA) said today that its ninth annual Convergence Summit here next month will focus on achieving broader global adoption of technology-enabled health care at a time when the pace of innovation in connected health and personal health solutions is accelerating. “The technology sector has ‘discovered’ the health care market, so tech is not the problem; we have an adoption issue,” said WLSA…
  • PamFax 3.0 Launches – The Complete Fax Solution

    Danielle Ross
    16 Apr 2014 | 4:05 am
    Versatile faxing app enables businesses to send and receive faxes worldwide via any browser, plus Windows and Mac OS/X desktops, and iOS, Android and Blackberry devices MUNICH, GERMANY -- April 16, 2014 -- PamConsult GmbH today launched PamFax 3.0, its newly updated complete fax solution for Windows PCs, smartphones and tablets, enabling businesses to distribute faxes worldwide quickly and economically online. Offering an innovative and simplified user experience, this new version of PamFax complements existing versions found on the PamFax web portal, Mac OS/X, Amazon Fire and Linux…
  • ItsOn Inc. Raises $12.5M in Series C Funding Led by Tenaya Capital, with Additional Investment from Andreessen Horowitz

    Danielle Ross
    15 Apr 2014 | 5:00 am
    Investment will finance mobile solutions provider’s global expansion REDWOOD CITY, Calif. – April 14, 2014 – ItsOn Inc., the leader in Mobile Smart Services™, today announced it has received $12.5 million in a Series C round of funding led by Tenaya Capital with participation from existing investor Andreessen Horowitz.  ItsOn’s cloud-based service platform enables mobile operators around the world to radically change the mobile experience for their customers. By delivering highly differentiated contextual services and on-device purchases, the technology promises to reduce…
  • Voxeet Audio Conferencing Goes Global with Dial-In Support in 40-Plus Countries and brings 3DHD Immersive Audio to Macs

    Adrianne Buchta
    2 Apr 2014 | 5:05 am
    - Create and join conferences from anywhere with nearly any smartphone, tablet, PC, feature phone or deskphone  - New Mac client is ideal for enterprises with Apple-centric offices, BYOD policies and telecommuting employees who prefer Macs  - Seamless conference transfers between Mac, Windows, iOS and Android SAN FRANCISCO – April 2, 2014 – More than 72 million Macs are in use worldwide. The new generation of Voxeet’saward-winning mobile apps and desktop softphones is available today to Mac users running Mavericks 10.8 or later, freeing them from the…
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    Geddes

  • Why we need antifragile applications and polyservice networks

    Martin Geddes
    16 Apr 2014 | 4:20 am
    The radical idea of ‘antifragility’, proposed by the polymath scholar Nassim Taleb, has significant implications for telecommunications. Last December I tweeted a profound thought, originally expressed by my colleague Peter Thompson, who is CTO of Predictable Network Solutions Ltd. It joins the idea of antifragility back to packet networking: “A polyservice network enables the ‘optionality’ that every antifragile system requires.” I would like to explore this deep idea, since it points the development of broadband networks in the precisely opposite direction to the way…
  • The illusion of benevolent broadband teleology

    Martin Geddes
    14 Apr 2014 | 9:11 am
    “Inside every router on the Internet, there is processor, which has some little-known and most magical properties. As each layer of atoms is laid down upon the silicon substrate, a Tibetan monk nearby prays that it will serve its new network masters well. Then, as the assembled equipment is packaged for customer delivery, traces of purest happiness, extracted from the tears of laughing human babies, are infused into the atmosphere of the packaging.” Of course, all the above is total and utter tosh. The odd thing is, the broadband technical and policy community is unconsciously and…
  • How ‘hazards’ drive broadband economics

    Martin Geddes
    13 Apr 2014 | 5:34 am
    The kernel of the recent Fit-for-Business Broadband workshop that I co-hosted was a model of how the broadband business creates value for users. This newsletter presents the model, and points out a few things that are not so obvious in prospect, but are useful to think about when considering broadband economics. What is perhaps most valuable is to have a language (of ‘application performance hazards’) in which to discuss the subject. The model here is a (highly) simplified version of a general and robust method for reasoning about performance, application outcomes and end user value.
  • Why voice is the next big internet wave

    Martin Geddes
    5 Apr 2014 | 8:25 am
    I have written a guest article for Gigaom on why voice is the next big thing in communications. It suggests eight “megatrends” that will change how we relate to voice: Available every “wear.” Private and secure. Smartphone-native. Application-embedded features. Beyond the “call.” Augmented memory & total recall. Your intelligent voice assistant. Accessible to all. To read the article, click here. To stay up to date with voice innovation, subscribe to the free Hypervoice Consortium newsletter (click ‘Get Updates’), or come to the Hypervoice Workshop in…
  • EU votes to protect Google and Netflix from telecoms charges

    Martin Geddes
    3 Apr 2014 | 4:15 am
    Google, Netflix and other internet companies are celebrating a political victory over telecoms network operators after MEPs approved legislation that would ban extra charges for delivering particular types of data such as video. Interesting article by By Christopher Williams, Technology, Media and Telecoms Editor.  Read on to hear my views on the subject. Read More   The post EU votes to protect Google and Netflix from telecoms charges appeared first on Geddes.
 
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    Gigaom

  • Forget speed, T-Mobile has started building a more resilient LTE network

    Kevin Fitchard
    24 Apr 2014 | 3:22 pm
    T-Mobile has begun upgrading its LTE network with a new kind of antenna technology that will help fix one of the biggest problems in mobile: the inconsistent signals and connection speeds our phones see as we move through the mobile network. Anyone who has ever had five bars and a rocking data link to the tower, only to lose it 20 yards later, can attest to this. But starting in Chicago, Dallas and San Antonio, T-Mobile users will soon see those peaks and valleys become plateaus. The technology is called 4-by-2 multiple input-multiple output, or 4×2 MIMO. You may already be familiar with…
  • Nadella to analysts: I’ll be back (on the earnings call)

    Barb Darrow
    24 Apr 2014 | 2:52 pm
    The first bit of news out of Microsoft CEO Satya Nadella’s earnings call debut is that he expects to keep participating in these conferences as part of an “on-going dialogue with investors.” This is something Wall Street probably wanted to hear — former CEO Steve Ballmer was not an analysts’ darling, and not a fixture at these events. Nadella was named CEO in February, after a very public five-month search. In preliminary remarks, Nadella said cloud revenue more than doubled, and the Bing search business was also up to 18.6 percent market share. And, as…
  • Twitter did a Reddit AMA about open source. Here are some highlights

    Derrick Harris
    24 Apr 2014 | 2:50 pm
    A handful of Twitter employees who work on the company’s open source software projects took to Reddit for an Ask Me Anything on Wednesday. The questions were wide ranging, from questions about specific projects to how to get a job at Twitter. Here are some of the highlights. On why companies care about open source “Here are some detailed reasons why to open source code: Community Feedback: more usage translates into more bug reports which improves quality over time Attract Talent: in our opinion, some of the best talent these days works in open source communities Better Hiring:…
  • Rabbit Proto makes it easier to get circuits into 3D printed objects

    Signe Brewster
    24 Apr 2014 | 1:55 pm
    Circuit printers and 3D printers are relatively accessible these days. Rabbit Proto, an open source project based out of Stanford University, wants to make it a little bit simpler to put the two together with a set of kits it is offering that make it easier to print 3D objects that are electronics compatible from the start. Rabbit Proto’s team has created a syringe-like extruder that prints conductive ink, which can serve as circuits that connect different parts of an electronic device. The syringe can plug into RepRap 3D printers that are capable of printing with two extruders. The…
  • Need an iPhone battery boost? Install iOS 7.1.1

    Kevin C. Tofel
    24 Apr 2014 | 1:47 pm
    After installing iOS 7.1.1 when it became available on Tuesday, I thought I saw a marked improvement in my iPhone’s battery life. I’m not the only one as ZDNet’s Adrian Kingsley-Hughes noted the same on Thursday, sharing results from multiple six-hour battery tests. Prior to the update, his iPhone battery would drop from 100 percent capacity down to 48 percent. After installing iOS 7.1.1, his iPhone battery is only falling to 76 percent from a full charge in a test cycle. Several commenters on his article agree or have seen similar results, so if you haven’t updated…
 
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    IP Carrier

  • What Will New Network Neutrality Rules Bring?

    Gary Kim
    24 Apr 2014 | 11:18 am
    No blocking of lawful content has been U.S. Federal Communications Commission policy since 2005, and a policy guide since 2004. Transparency likewise has been policy since 2005. In 2010, the FCC added new network neutrality rules that eventually were struck down in the courts, largely because the court ruled the Commission did not have authority to issue the rules, which essentially mandated that nothing but “best effort” Internet access could be provided by any fixed network Internet service provider. Though much hinges on the details, FCC Chairman Tom Wheeler argues that the original…
  • What Impact on AT&T or Verizon from Marketing War?

    Gary Kim
    24 Apr 2014 | 8:05 am
    Verizon, AT&T net mobile addsHas the U.S. mobile marketing war finally begun to show in Verizon and AT&T financial performance? Not so much, at least not yet. Operating results seem to be showing some pressure, but it is hard to distinguish background market maturation trends from the specific impact of T-Mobile US attacks. AT&T first-quarter 2014 consolidated revenues of $32.5 billion represented growth of 3.6 percent. Verizon total operating revenues in first-quarter 2014 were $30.8 billion, a 4.8 percent increase compared with first-quarter 2013 and the company’s highest…
  • Global Internet Access Speeds Grow; Mobile Use Might be the Bigger Trend

    Gary Kim
    23 Apr 2014 | 1:07 pm
    source: zeroseven.comGlobal average Internet connection speeds continued to improve in the fourth quarter of 2013, with a quarterly increase of 5.5 percent, reaching 3.8 Mbps, on average, according to the Akamai Technologies Fourth Quarter, 2013 State of the Internet report.In the fourth quarter of 2013, average connection speeds on surveyed mobile network providers ranged from a high of 8.9 Mbps down to a low of 0.6 Mbps, Akamai says.Average peak connection speeds above 100 Mbps were observed at several providers, while 3.1 Mbps was the slowest seen. But it is the growth of mobile Internet…
  • 600-MHz Spectrum Set Aside Would Imperil the Whole Auction, Study Suggests

    Gary Kim
    23 Apr 2014 | 12:32 pm
    After studying data from the 2006 AWS-1 spectrum auction, researchers at the Phoenix Center for Advanced Legal & Economic Public Policy Studies conclude that Federal Communications Commission plans to restrict bidding by AT&T and Verizon, to ensure that small service providers get a significant portion of the awarded spectrum, might imperil the whole auction process.The reason is the complicated structuring of the two auctions needed to clear former broadcast TV spectrum, and then to auction that spectrum to mobile service providers. One important facet of the auction process is that…
  • Gigabit Access Also Disrupts an ISP's Other Lower-Speed Offers

    Gary Kim
    22 Apr 2014 | 5:39 am
    AT&T says it now is looking at building gigabit networks in up to 100 cities and towns nationwide, including 21 new major metropolitan areas. The list of 21 candidate metropolitan areas includes Atlanta, Augusta, Charlotte, Chicago, Cleveland, Fort Worth, Fort Lauderdale, Greensboro, Houston, Jacksonville, Kansas City, Los Angeles, Miami, Nashville, Oakland, Orlando, San Antonio, San Diego, St. Louis, San Francisco, and San Jose. AT&T now has committed to or is exploring 25 metro areas for gigabit networks , including the networks AT&T is building in Austin and Dallas, and the…
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    Mark Collier's VoIP/UC Security Blog

  • VoIP/UC Security Video - State of Voice Security Report

    voipsecurityblog
    19 Apr 2014 | 7:15 am
    We just completed another video on VoIP and UC security. This one covers our recently released Communications Security - State of Voice Security Report. Check it out at: http://www.securelogix.com/sos/  You can also see it on YouTube: http://youtu.be/zi4T65FTPkQ
  • TDoS, Financial Fraud, and Other Issues Covered

    voipsecurityblog
    3 Apr 2014 | 7:38 pm
    Here is an article in Tech Target from Katherine Finnel, who interviewed me at Enterprise Connect, on TDoS, financial fraud, and other issues. Check it out: http://searchunifiedcommunications.techtarget.com/news/2240217298/SecureLogix-CTO-The-UC-network-security-issues-enterprises-face
  • Some Voice Phishing/Vishing Statistics

    voipsecurityblog
    22 Mar 2014 | 7:18 am
    Check out the following article. It states that over 200,000 voice phishing/vishing calls into Korea, from other countries, were blocked in January and February. Some additional statistics are given as well that break the calls down by type, bank, etc. Most of them are imitating Korean banks. Unfortunately, there isn't any information about how these calls are blocked, I presumably by Korean service providers. It seems like US-based service providers could do the same thing - block international calls claiming to be US-based finanical institutions. This isn't trivial though, you need…
  • We Released Our Annual Voice and Unified Communications State of Security Report

    voipsecurityblog
    21 Mar 2014 | 7:51 pm
    We just released our 4th annual Voice and Unified Communications: State of Voice Security Report. In this report, we cover the voice and UC issues affecting enterprise customers. We cover the threats and attacks, and also provide sanitized data and examples from some 200 assessments and managed service engagements with our enterprise customers. The primary threats we cover include: Telephony Denial of Service Financial fraud and Social Engineering Service Theft, Toll Fraud and Call Pumping Harassing and Threatening Calls Robocalls, Voice SPAM, Voice Phishing/Vishing, and Scams We also briefly…
  • Press Release for Hacking Exposed: UC and VoIP Book

    voipsecurityblog
    9 Mar 2014 | 8:21 am
    SecureLogix put out a press release for my new book, Hacking Exposed:UC and VoIP. The press releases includes a video summarizing the book. I posted a link to the video a few weeks ago, but it is here as well. SecureLogix Press Release for Hacking Exposed:UC and VoIP
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    UCStrategies Blog | UCStrategies Blog

  • UC Use Case for Airline Travelers

    Art Rosenberg
    31 Mar 2014 | 11:23 am
    Another nail in telephony’s coffin comes from airline travelers who don’t want to be bothered by seatmates talking on their cellphones. Now that the FAA is considering allowing passengers to use their mobile phones for in air communications, it turns out that the majority of travelers, especially business travelers, don’t like that idea at all. The FCC released its analysis of 1,792 comments on the proposed rule change, which showed the majority opposed to the planned change. More importantly, the Global Business Travel Association of over 6,000 travel mangers, went on…
  • User Endpoint Devices Will Be “Dumb” Hardware For Smart “Cloud” Apps

    Art Rosenberg
    23 Mar 2014 | 2:48 pm
    If you are watching what is happening with premise-based business communications and online software applications, you can see them all heading into the “clouds,” where they can be easily integrated and accessed by end users anywhere, any time, in any mode of interaction. This will facilitate the BYOD trend by end uses who will want to use their choice of endpoint form factor device, whether for business or personal interactions with people or business processes. From a security perspective, the “dumber” the device, i.e., the less information that is actually stored on…
  • UCaaS Tools For Communication Service Providers Pick Up Steam

    Art Rosenberg
    27 Feb 2014 | 5:32 pm
    There is so much news about Lync and mobile communications that has come out, I will make this post short, and hopefully sweet. As both business and personal communications migrate towards multimodal mobile devices, online mobile apps, and “cloud” based software infrastructure, communication service providers (CSPs) and wireless carriers are becoming the focal point for BYOD offerings. Because legacy hardware-based network connectivity has always been difficult and expensive to develop and integrate, they are now becoming “virtualized” software functions to join business process…
  • Why UCaaS Will Do Better than Premise-based UC

    Art Rosenberg
    17 Feb 2014 | 12:56 pm
    For years, “unified communications” was touted as a more flexible and efficient way for people to communicate, but there was little market movement for premise-based implementations. Part of the reason was that no one really understood what “UC” meant, but the main reason was that it was too complex a technology for a business organization to cost justify and support. Today, however, the market is being driven by mobile end users both within and outside of an organization (BYOD), and also being offered as UC-enabled capabilities that are easier and less costly to…
  • Time To Update “Unified” Messaging To “Digital?”

    Art Rosenberg
    15 Dec 2013 | 10:49 am
    When voice mail was tied to PSTN telephony, there were difficulties in unifying voice message retrieval with email. That problem gave birth to “unified messaging” solutions for sharing message storage and “Visual Voicemail” that let recipients see the voice mail message headers along with email headers. Now that IP connectivity is replacing legacy telephony networks, and new modes of communications have joined the UC family (chat, social, video), the old images of voice mail and unified messaging really need to be updated. What we are really talking about is that all…
 
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    Unified-View

  • Business Conversations Need Voice, But Visual Information Too!

    19 Apr 2014 | 9:43 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertWith all the new forms of access to text information and messaging, including email, SMS, social, IM, unified messaging, voice-to-text messaging, etc., one wonders what will happen to traditional voice-only conversations over the telephone. Don’t worry too much, because such voice communication contacts are still efficient and important for person-to-person interactions. Whether done over the legacy PSTN, over VoIP connections, or with mobile devices, voice conversations will always be important and necessary. The only thing is that…
  • Is “Unified Communications” Really “Unified Interactions?”

    7 Apr 2014 | 9:05 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertAt Micrsoft’s recent Lync conference, Gurdeep Singh Pall, Microsoft’s new head of Lync and  Skype, came up with yet another term for what those two product offerings will do for business communications, i.e., “Universal Communications.” It doesn’t seem to be much of an improvement over what we at  UC Strategies have been calling “Unified Communications” (UC). After all, what is the big difference between “unified” and “universal?” My feeling is that either term is acceptable, but the real problem is that…
  • Video-enabled UC Easier Said Than Done!

    26 Mar 2014 | 12:28 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertIf “a picture is worth a thousand words"(spoken or written), what’s a video worth? That’s a good question now, because desktop PCs and smartphones can add video exchanges and videoconferencing to other unified communication (UC) options. The answer, of couse, depends on the individual end user’s information needs of the moment, but making such communications capability a simple “click” to switch to video conferencing is a bit more complicated than voice conferencing.Business communications are moving beyond wired…
  • Visual "Mobile Apps" Replacing Legacy IVR Applications

    24 Mar 2014 | 9:32 am
    Copyright (C) Unified-View, All Rights Reserved.UC is starting to move quickly from internal business communications to end users outside of an organization, i.e., business partners and consumers (customers). UC has also always been more important for mobile users who need the flexibility of UC to support their dynamically changing  environment with the choice of using voice vs. text messaging vs. video.This shift towards UC-enabled mobile customer services is also being reinforced by the increased use of self-service online "mobile apps" that provide flexible  "click-for-asistance"…
  • "UC Video" - Easier said than done!

    24 Mar 2014 | 8:40 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertIf “a picture is worth a thousand words (spoken or written),” what’s a video worth? That’s a good question now, because desktop PCs and smartphones can add video exchanges and videoconferencing to other unified communication (UC) options. The answer, of couse, depends on the individual end user’s communication needs of the moment, but making such capability a simple “click” to switch to video is a bit more complicated than voice conferencing.Business communications are moving beyond wired messaging and voice calls to…
 
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    UCStrategies.com Articles Feed

  • Dimension Data Completes Nexus Acquisition

    Robbie Pleasant
    24 Apr 2014 | 5:56 am
    Dimension Data has made a new acquisition, with the complete purchase of Nexus, a privately-owned provider of advanced IT solutions. This increases Dimension Data’s operations in the US by 40 percent, and will help provide its clients with a wider portfolio of solutions, and a larger network of experts.
  • 8 Gaps Left by Google in WebRTC

    Tsahi Levent-Levi
    23 Apr 2014 | 7:50 am
    What really is missing in WebRTC – and why? Being only a technology also means that it is but a building block in a larger solution. What are the things Google left for us to whine about and implement on our own? Here are 8 of them, in no specific order.
  • Lync: For, Against or With

    Kevin Kieller
    23 Apr 2014 | 7:27 am
    The growth of Lync means that channel partners, especially in North America, need to decide whether they are “for” Lync, “against” Lync, or plan to sell more traditional IP PBXs along with Lync. During my UC Summit session, I plan to discuss in detail the opportunities and obstacles with each of these positions.
  • Planning For Interaction Process Automation (IPA)

    Art Rosenberg
    22 Apr 2014 | 6:35 am
    Interactive Intelligence has developed the software infrastructure framework for customers who prefer running Interaction Process Automation applications on their own data centers. In addition, it can offer IPA through its Communications as a Service (CaaS) offering to customers who want to use the software off their premises and enjoy the implementation and operational benefits of a “cloud” service.
  • Fonality Introduces New Partner Program

    Robbie Pleasant
    22 Apr 2014 | 6:30 am
    Fonality has a new partner program designed to increase flexibility and revenue for their partners. The program has a two level system for Authorized or Certified partners.
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    Plum Voice » Blog

  • Optimize Your IVR, Securely

    Matt Jones
    23 Apr 2014 | 6:42 am
    Share This: Historically, it has been very difficult to optimize voice applications—to analyze the granular success of each component and use that data to improve […] …read more The post Optimize Your IVR, Securely appeared first on Plum Voice.
  • Don’t Let Call Spikes Sink the Customer Experience

    Charlie Smith
    18 Apr 2014 | 10:16 am
    Share This: Although some predict a slowing in the incredible growth rate of the prepaid card industry, we’re still talking over 20% growth every year. […] …read more The post Don’t Let Call Spikes Sink the Customer Experience appeared first on Plum Voice.
  • How to Not Ruin the Customer Experience with Automation

    Charlie Smith
    9 Apr 2014 | 11:49 am
    Share This: Automated voice systems (a.k.a., IVR) handle more customer service transactions in call-heavy industries like financial services than agents, websites or other communication channels. […] …read more The post How to Not Ruin the Customer Experience with Automation appeared first on Plum Voice.
  • A Primer on Modern Survey Tools

    Charlie Smith
    4 Apr 2014 | 10:19 am
    Share This: The purpose of modern survey tools is to make doing surveys possible for the average person. As rapid application development (RAD) tools, they take […] …read more The post A Primer on Modern Survey Tools appeared first on Plum Voice.
  • How IVR Dictates the Customer Experience and Your Bottom Line

    Charlie Smith
    3 Apr 2014 | 8:29 am
    Share This: Automated voice systems have always been good at saving organizations money. Unfortunately, they’ve also been good at annoying customers. We’ve all seen the […] …read more The post How IVR Dictates the Customer Experience and Your Bottom Line appeared first on Plum Voice.
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    NFC World

  • TfL tests NFC for London Underground ticket payments

    Rian Boden
    24 Apr 2014 | 8:38 am
    Transport for London (TfL) is testing payments via NFC phones for use on the tube and the overground rail network and is piloting contactless card payments with some 5,000 volunteers. Passengers will be offered the... Read the rest of TfL tests NFC for London Underground ticket payments at NFC World.
  • SIMalliance reports 159% growth in NFC SIM shipments

    Sarah Clark
    24 Apr 2014 | 8:06 am
    A total of 4.2bn SIMs were shipped in 2013 by members of the SIMalliance, an organisation that represents suppliers responsible for 86% of the global SIM market, 5% down on 2012. The drop was due... Read the rest of SIMalliance reports 159% growth in NFC SIM shipments at NFC World.
  • Bank develops NFC suit that lets customers pay by swiping a sleeve

    Rian Boden
    23 Apr 2014 | 5:28 am
    Australia’s Heritage Bank has unveiled prototypes of a suit that comes with an embedded NFC chip and antenna to allow its wearer to make NFC payments at contactless POS terminals by simply swiping their sleeve.... Read the rest of Bank develops NFC suit that lets customers pay by swiping a sleeve at NFC World.
  • PayPal takes another look at NFC

    Sarah Clark
    22 Apr 2014 | 3:15 am
    The arrival of host card emulation (HCE) has led to a re-think of online payments giant PayPal’s famously anti-NFC point of view, company president David Marcus has revealed. “I’m moving from being a massive skeptic... Read the rest of PayPal takes another look at NFC at NFC World.
  • NFC Forum updates specs with support for pairing at a distance

    Sarah Clark
    16 Apr 2014 | 6:01 am
    New versions of nine NFC Forum specifications have been published today, including version 1.3 of the NFC Connection Handover Technical Specification which now provides a way to use an intermediary NFC device to set up... Read the rest of NFC Forum updates specs with support for pairing at a distance at NFC World.
 
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    Aspect Blogs

  • Empowering Change: What You Can Learn from Your Most Frustrated Employees

    Kathy Villasenor
    24 Apr 2014 | 6:52 am
    Recently, I was watching as one of the largest airlines in the world unloaded carry-on luggage from a regional jet. Overhead space was limited, so carry-on items needed to be checked and returned once the plane landed. As we exited, all the passengers lined up on both sides of the jet bridge waiting for our luggage. Eventually, one airline employee arrived up front and started haphazardly unloading and piling bags into a small area. Those of us waiting were all jockeying for a position to grab our own bag, located somewhere in this pile which was now about six feet deep. Why didn’t the…
  • The Way to A Customer’s Heart is Through Obsession [CASE STUDY]

    Chris Koziol, President & GM, Interaction Management
    22 Apr 2014 | 4:00 am
    Originally published April 17, 2014 on Business2Community by Chris Koziol App-crazy consumers are very adept at managing several communication modes at one time. Whether it’s on the web or on the phone, texting or talking, people today are immersed in data and have grown to expect immediate, always-on access to these channels for gathering, sharing, and verifying information. For brands, this means that interaction consistency and agent skill alignment in all operations is vital to building and sustaining exceptional customer experiences and long-term customer relationships. Consumers…
  • SMS Reloaded: An Old Technology, but a New Business Communication Channel

    Tobias Goebel
    18 Apr 2014 | 4:00 am
    It’s hard to believe that SMS (text messaging) is actually older than today’s teenagers, having passed its 20th anniversary in December 2012. Available on smart phones and old feature phones alike, it is the most widespread communication channel aside from voice. A study by Informa, commented on by Netsize, predicts that 9.4 trillion SMS text messages will be sent in 2016, representing an increase of 19% year-on-year since 2011. According to the article, “If we zoom in on Application-to-Person and Person-to-Application SMS traffic, which according to Informa represents some 4.5 percent…
  • Improved Healthcare Collaboration Tools Let Staff Focus on the Patient

    Amy Wagner
    16 Apr 2014 | 4:00 am
    Collaboration, security, data… it’s all happening now in healthcare.  Consider how the followingorganizations overcame challenges to meet their disparate but connected constituent needs while achieving financial goals. In each of these examples, collaboration helped members of the care continuum drive efficiencies and promote innovative approaches to connect people and ultimately provide outstanding patient care. Array Health’s Spectrum cloud-based software took advantage of a suite of Microsoft products to give health insurers such as Highmark Health Services the security…
  • Please Hold for Your Worst Nightmare

    Bryan McCloud
    14 Apr 2014 | 4:00 am
    Every contact center agent has a “worst nightmare” caller. A boogey caller, if you will. While the exact description varies depending on who you ask, these are the callers who pop up out of nowhere and ruin your day without fail. In my last blog I gave you three words to make your employees love you. This time, I’m going to give you 3 words to help vanquish any boogey caller for good: Meet its Needs. In the simplest of breakdowns, we can think of callers as falling into three basic need groups. Almost all callers – even boogey callers – usually start out as…
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    AT&T Networking Exchange Blog » Unified Communications

  • 4 Ways Video Conferencing Can Deliver Value to Your Business

    Mario Armstrong
    24 Apr 2014 | 4:00 am
    I believe that video can have a powerful effect on how we digest information and relate to one another. I got my start in media on radio, eventually hosting my own daily tech talk show on SiriusXM. But it’s undeniable that in our culture especially, video platforms like TV, film, and even YouTube can be much more engaging and exciting for audiences. Being able to actually show people tech products and apps on shows like NBC’s TODAY show means I’m able to bring my message to audiences in a much more accessible way. On top of being a media figure, I also run my own company. Over the…
  • Brambles Makes Global Collaboration Easy

    ATT
    25 Mar 2014 | 4:00 am
    Brambles manages the pallets and containers that transport a wide variety of products to markets and assembly lines. With operations in more than 50 countries, collaboration is key. Daily business operations demand close communication among the company’s dispersed locations. A Unified Communications and Collaboration platform is enabling just that. Turnkey videoconferencing and collaboration capabilities are provided by AT&T Network Integration Solutions and run over an AT&T Virtual Private Network. Now employees have a common meeting ground, regardless of where they are located,…
  • Embracing Mobility and Unified Communications in the Connected Enterprise

    Cara Knight
    18 Mar 2014 | 4:00 am
    For enterprises, meeting the communication and collaboration challenges and opportunities of the mobile age has never been more important – or seemingly complex. Businesses strive to become more “connected,” delivering traditional business activities seamlessly across all mobile devices, carriers, and operating systems. The objective? To give employees, customers, and partners near-real-time, actionable information when and where they need it. Connecting core enterprise processes supports business continuity and simplifies workflow. It also supports a balanced life for employees,…
  • February Brings an Assortment of Unified Communication Delights

    ATT
    12 Feb 2014 | 4:00 am
    Those who are ready to follow up Valentine’s Day with something packed with information rather than calories should consider the annual Microsoft Lync Conference, February 17-20, in Las Vegas. AT&T will be on hand to share unique voice transformation support capabilities, providing both cloud and premise-based Lync solutions. As many Lync users have learned, planning, implementing, and supporting Lync enterprise voice and conferencing can be challenging. IT staff can benefit from partnering with a global telephony provider to gain the skills necessary for handling an enterprise voice…
  • A Best Practice Guide to Pervasive Video

    ATT
    16 Jan 2014 | 4:00 am
    Video meetings are transforming how, when and where people do business with colleagues, customers and partners. But to truly capitalize on the opportunities for increased productivity and agility, organizations need a clearly defined, cohesive approach to video collaboration, from a business, operational and cultural standpoint. This best practice guide from AT&T explores the business drivers for video meetings and shows you how to: Determine the right mix of in-person and video meetings Develop use cases and demonstrate the value of video to users and executives Enhance existing…
 
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    Providea blogs

  • Using Unified Communications to Streamline Your Business

    admin
    1 Apr 2014 | 1:47 pm
    Mike Taylor, CTO, SPSSPS CTO, Mike Taylor addresses the importance of integrating business communication tools as part of an overall UC&C strategy, with VoIP being at the cornerstone … read more on the SPS Blog.
  • Collaboration for Contact Centers - Get it "Right" the First Time

    admin
    4 Mar 2014 | 9:16 am
    John Price, VP, Cloud and Managed ServicesCustomer care is in the midst of a major transition. A few months ago, we discussed the evolving role of collaboration tools in call centers across a wide range of industries. And indeed, it’s still a hot topic. The consumer trend toward using web, social media, email, and other non-telephone forms of communication as the first means of contacting customer service shows no sign of abating. In today's ever-connected world, businesses need to offer an interactive, multichannel platform  to engage with  customers and develop (and nurture)…
  • Share. Extend. Engage: Web Conferencing is changing the way teams meet online

    admin
    4 Feb 2014 | 8:57 am
    Amy McCarthy, Director, Partner MarketingAdvances in technology have enhanced the traditional “webinar” experience exponentially, creating a real sense of “face-to-face” interaction among participants. These next-generation web conferencing solutions extend way beyond simply sitting at your computer and following a conference leader’s screen. Advanced solutions like Cisco’s WebEx Meeting Center, Avaya Aura Conferencing and Microsoft Lync incorporate audio, high-definition (HD) video, and real-time content sharing, and allow for easy transferring between presenters, creating an…
  • Predictions for Video Conferencing in 2014

    admin
    3 Feb 2014 | 7:27 am
    Jeremy Johnson, Sr. EngineerWhat does 2014 have in store for the video conferencing industry? Let’s look forward to the year ahead, and touch on some trends that we believe will continue trending. More organizational buy-in. Very few technologies have enjoyed such rapid growth in the last decade as video conferencing – particularly as part of an overall Unified Communications platform. And 2014 will see more and more businesses jumping on the proverbial bandwagon and incorporating video conferencing into their strategy... which in turn will spur industry growth, enabling further advances…
  • Using Video Conferencing in the Entertainment Industry

    6 Jan 2014 | 1:48 pm
    Joe Garay, Sales EngineerFrom healthcare to education to federal agencies, video conferencing is a technology that truly transcends every field, and provides serious benefits to virtually every organization. Let’s talk about another industry in which video collaboration is making waves: the entertainment industry. Filmmakers, TV executives, and others within the entertainment world are starting to harness the power of telepresence in their day-to-day operations – with amazing results. It makes sense when you think about it; so many facets of entertainment are visually driven, from…
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    Exotel

  • [Video Blog] Hiring for Startups – the 3 step process to getting the right people to work with your company

    Vijay Sharma
    16 Apr 2014 | 2:26 am
    Over the last 2.5 years, we’ve had the privilege of working with some of the most talented folks in the industry. And we’ve also had other startups ask us about our hiring process and what we did right. So, I’ve put together an ebook on Hiring for Startups. The short video above should give you an idea of what all we’ve covered in it. Click here to download the entire ebook . And please pass this link on to other startups who’re trying to scale and grow their teams as well. The post [Video Blog] Hiring for Startups – the 3 step process to getting the right…
  • Make your vote count – Elections 2014

    Gayatri Krishnamoorthy
    14 Apr 2014 | 4:45 am
    Our country is at polls and it is our duty as citizens to make sure that our vote counts. The voter turn out in the 2009 elections was a dismal 58% (source ). Let’s put up a better show at Elections 2014. Please take some time off from your official work, personal life and everything else, to cast your vote. Support your employees and help them take some time off to go out and vote. And here’s how Exotel can help you. If you’re an Exotel customer (or even if you’re not), you can use this recording to let your customer know on election day that there might be some delay…
  • [Video] How you can use your own business phone number with Exotel – Call Forwarding

    Shubham Khanna
    11 Apr 2014 | 8:53 am
    We get quite a few queries at Exotel from business owners who already have a number for their business. These companies have advertised/publicized a number and their customers have saved it in their phone book. It is not possible for a business to phase out a number because in time it becomes their identity in the market. So is it possible for someone with an existing number to use Exotel? I believe that technology can solve any problem. This issue of using an existing number(mobile or landline) with Exotel can also be solved by just doing a call forwarding from that number to your Exophone.
  • Inefficient Lead Management = Negative Impact on your Cost and Revenue

    Amarjeet
    8 Apr 2014 | 8:39 am
    Lead Management and Aggregation is a common concern for every business that is starting to evolve. We, at Exotel, experienced this problem during our early days. We wanted a tool that can aggregate leads from various sources (Emails, Calls, Websites) at one place. In addition, we wanted to take action and track every activity related to every lead from the same platform. The good thing with us was that we had a strong tech team (still have :)) who could solve this problem. We integrated Exotel with Pipedrive and we have been happy since then. But, not every startup or SMB is able to…
  • [Guest post] The guide to getting media coverage for startups – Secrets from the inside

    Sudhir Syal
    1 Apr 2014 | 3:16 am
    [Guest post by Sudhir Syal,  Founder and Editor of the Starting Up show on ET NOW] I’m often asked what some of the secrets are to getting more start-up coverage on print or television. I think that question really should be re-phrased, are there any secrets to getting more media coverage for startups? Frankly, after flashing my memory though the over 1000 pitches I might have received in the 5 years in the trade, I don’t really think there are. There is no one silver bullet. There are practices of course, practices one can follow. And as an old professor of mine used to say, ‘some…
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    GetVoIP: Communications Solutions Guide

  • Top 100 Cloud Professionals to Follow on G+

    Reuben Yonatan
    23 Apr 2014 | 7:55 am
      Cloud computing continues to demolish all expectations, with exponential growth and across all sectors. Over 60% of business have adopted cloud technology, and by 2015, end-user spending on cloud services is expect to reach $180 billion. It’s an exciting time to be involved, and the relevance for your business is clear on the bottom line: last year... Read More
  • How to Give a Killer Webinar: Tips from the Pros

    Michael Ventimiglia
    14 Apr 2014 | 5:22 pm
    Webinars can be an incredibly powerful marketing technique for a lot of businesses. Regardless of your planned usage though, webinars are only as effective as they are quality. As such, it’s really up to presenters to prepare and create the best possible content and experience for the viewers. But what exactly is that? While there are tons of different ways to prepare and assemble your... Read More
  • Take a Closer Look at What the Big VoIP Companies Hide in Their Fine Print

    Robert Pepper
    8 Apr 2014 | 10:10 am
    When signing up with a VoIP provider, it's extremely important to know what you are getting into when you sign that agreement. We called up 19 of the top names in business VoIP, gave them a sample business, and obtained actual quotes and agreements to take a deeper look at things. In our hypothetical business, we needed ten users (aka seats/extensions), one new phone number, and ten new... Read More
  • Grasshopper vs Phone.com Comparison

    Reuben Yonatan
    7 Apr 2014 | 11:15 am
    Grasshopper and Phone.com are part of a new generation of VoIP providers that are tailored to the on-the-go Entrepreneur. Grasshopper and Phone.com follow a similar business model of divvying up minutes among several users. One number is included in the lower tiers, and paying a little more gives you a second number, so you can have a personal number for The Boss. They turn regular phones into... Read More
  • Video Interview Tips From the HR Experts

    Reuben Yonatan
    31 Mar 2014 | 10:53 am
    Digital interviewing has become a reality in today’s job market: a recent study showed that 6 out of 10 HR managers routinely use video conferencing tools to screen candidates, and that number is continuing to grow as VoIP and video conferencing tools gain traction across industries. To help you leverage this technology, GetVoIP has brought together nine industry leaders to share their... Read More
 
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