Unified Communications

  • Most Topular Stories

  • EE rolls out 150Mbps “4G+” connectivity in central London

    Gigaom Search
    David Meyer
    30 Oct 2014 | 1:30 am
    As predicted a couple weeks back, the British mobile operator EE has begun rolling out LTE-Advanced "4G+" across central London. The technology aggregates spectrum in EE's 1800MHz and 2.6GHz holdings to…
  • Adding Enterprise Voice to Office 365 - UCStrategies

    UNIFIED COMMUNICATIONS - Google News
    28 Oct 2014 | 12:27 pm
    Adding Enterprise Voice to Office 365UCStrategiesThe UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified ...
  • Why E-Mail Sucks and How to Make it Smarter

    Communications and Technology Blog - Tehrani.com
    28 Oct 2014 | 11:50 am
    Many of us live in email. I get hundreds per day and I need almost every message. I am also a source of tremendous messaging pain here at TMC because part of what I think makes an effective team, is being in sync. To ensure the right people are in the know, I forward a tremendous amount of messages to various groups. Perhaps a few dozen pieces of email which I send each day are newsletters, press releases or other information my team should know about. If I knew however that the people I was forwarding to already had the email I was about to send, I would have one less job to do and they…
  • Ultra Mobile Invites Customers to Personalize Their Prepaid International Mobile Plan

    Comunicano
    Adrianne Buchta
    28 Oct 2014 | 5:02 am
    UltraUp – Add A Little, Get A Lot.  Allowing Customers to Select What they Want, When They Want.  Costa Mesa, Calif – (Oct. 28, 2014) – Ultra Mobile today announced that its new UltraUp option breaks the pricing mold of traditional prepaid mobile rate plans by offering the first “customizable plans” for subscribers of its international mobile services. Unlike the more traditional predetermined rate plans, UltraUp gives subscribers the ability to add more international call credit or data bundles to any of its plans, any time during the month. The UltraUp personalization…
  • Microsoft Health platform launches with payments-friendly, $199 Band wearable

    Gigaom Search
    David Meyer
    30 Oct 2014 | 2:53 am
    Microsoft Health works with Windows Phone, Android and iOS devices. Much of it is based on Microsoft's cloud-based "intelligence engine", and the company wants startups to build health-related services around it.
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    UNIFIED COMMUNICATIONS - Google News

  • Adding Enterprise Voice to Office 365 - UCStrategies

    28 Oct 2014 | 12:27 pm
    Adding Enterprise Voice to Office 365UCStrategiesThe UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified ...
  • Unified Communication - Business Solutions Magazine

    28 Oct 2014 | 11:10 am
    Business Solutions MagazineUnified CommunicationBusiness Solutions MagazineUnified communications can be defined as a set of capabilities used to integrate real-time communication services. They enable a person to send a message on one medium and the recipient to receive it on another. Wikipedia defines Unified ...
  • The Effect of WebRTC on the Unified Communications and Collaboration Market - Telecom Reseller (press release)

    28 Oct 2014 | 7:15 am
    The Effect of WebRTC on the Unified Communications and Collaboration MarketTelecom Reseller (press release)Web Real-time Communication (WebRTC) ranks among the most disruptive communications and collaboration technologies seen in years. Since the release of the project in May 2011, the market has seen an explosive growth of both WebRTC support and ...and more »
  • OVCC Announces Video Calls on Demand - UCStrategies

    28 Oct 2014 | 6:43 am
    OVCC Announces Video Calls on DemandUCStrategiesThe UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified ...and more »
  • Zultys, Inc. Launches Zultys Cloud Services Hosted Phone System and Unified ... - Telecom Reseller (press release)

    28 Oct 2014 | 6:16 am
    Zultys, Inc. Launches Zultys Cloud Services Hosted Phone System and Unified Telecom Reseller (press release)Sunnyvale, CA–October 28, 2014 –Zultys, a leading provider of innovative IP phone systems and unified communications solutions that empower businesses to collaborate effectively, announced today the release of Zultys Cloud Services—a cloud-based IP ...and more »
 
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    Communications and Technology Blog - Tehrani.com

  • Why E-Mail Sucks and How to Make it Smarter

    28 Oct 2014 | 11:50 am
    Many of us live in email. I get hundreds per day and I need almost every message. I am also a source of tremendous messaging pain here at TMC because part of what I think makes an effective team, is being in sync. To ensure the right people are in the know, I forward a tremendous amount of messages to various groups. Perhaps a few dozen pieces of email which I send each day are newsletters, press releases or other information my team should know about. If I knew however that the people I was forwarding to already had the email I was about to send, I would have one less job to do and they…
  • Amazon Fire Phone Should be a Laptop

    24 Oct 2014 | 12:16 pm
    I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone need to be a laptop? I know what you’re thinking... Rich Tehrani flew to Colorado to do a story on legalized marijuana which includes sampling. But unlike some others, I didn’t, I swear. You see, my thought process is as follows. Amazon needs to expand its empire but the phone market is too saturated. Microsoft had two versions of the Surface – both of which were likely bought exclusively by the families of Microsoft Personnel. They stunk. I wouldn’t use one for…
  • Apple Pay Vs. Google Wallet

    21 Oct 2014 | 12:00 pm
    Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be accessible by novice and expert alike. To that end, I tested Apple Pay and Google Wallet without prior experience. I did not get Google Wallet to work. For all you Apple-haters out there - I had no agenda here. I used an Apple device and a Google device to ensure the playing field was level. Winner this round: Apple Pay.Let the hate-mail commence. Tags: apple, google, iphone, mobile payments Related tags: google wallet, apple, google, wallet Follow me: Facebook Profile Google+…
  • Birdstep Improves Wireless User Experience, Reduces Churn

    17 Oct 2014 | 7:06 am
    A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and oftentimes aren’t able to fully connect to such signals, meaning a phone’s broadband connection can be in limbo. Nothing can be more frustrating than having connectivity issues like this when your GPS software is trying to determine which route has the least traffic and you need to decide whether to go right or left at a busy intersection. Poor service quality which can be caused by the arbitrary switching to an inferior network leads to churn and churn…
  • Sonos BOOST, For Music in Tough to Reach Places

    15 Oct 2014 | 4:41 am
    I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels of flexibility in speaker placement. However, since it is wireless, there are times when things don’t work perfectly. I've found that sometimes, signals have trouble getting through mirrors and other obstacles - typically made of metal. Moreover, you will have to reboot your components every now and then to ensure they work properly. When the company fist launched its solution, many years ago, they required a Bridge device which also helped improved…
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    Comunicano

  • Ultra Mobile Invites Customers to Personalize Their Prepaid International Mobile Plan

    Adrianne Buchta
    28 Oct 2014 | 5:02 am
    UltraUp – Add A Little, Get A Lot.  Allowing Customers to Select What they Want, When They Want.  Costa Mesa, Calif – (Oct. 28, 2014) – Ultra Mobile today announced that its new UltraUp option breaks the pricing mold of traditional prepaid mobile rate plans by offering the first “customizable plans” for subscribers of its international mobile services. Unlike the more traditional predetermined rate plans, UltraUp gives subscribers the ability to add more international call credit or data bundles to any of its plans, any time during the month. The UltraUp personalization…
  • Truphone Mobile Network Technology Patent Granted Across Europe

    Adrianne Buchta
    21 Oct 2014 | 5:02 am
    IMSI Broker Transforms International Mobile-enabled Devices  into Local Ones    LONDON (Oct. 21, 2014) – Truphone today announced that it has been awarded a patent for one of its core network technologies by the European Patent Office. The patent for ‘International Mobile Subscriber Identity (IMSI) Broker’ is the latest in a long line of mobile innovations developed by Truphone. These breakthroughs include the Truphone SIM and the Parachute Box – both enabling mobile networks to treat roaming subscribers to the same quality of service as local ones.  …
  • NexID UPGRADES ITS FAKE-FINGER-DETECTION SOLUTION, INCREASES ANTI-SPOOFING ACCURACY TO NEARLY 100 PERCENT

    Sue Huss
    21 Oct 2014 | 5:00 am
      New version delivers increased performance in security authentication applications   LONDON – Oct. 21, 2014 – NexID Biometrics LLC, whose spoof-mitigation technology boosts protection in applications with critical security-authentication needs, today announced a major improvement in the performance of its industry leading fake-finger-detection solution. The company, based in Potsdam, N.Y., in the United States, announced the new upgrade to its fake-finger-detection SDK at the three-day Biometrics 2014 conference, which began here today at the Queen Elizabeth II Conference…
  • SONIM RUGGED LTE ANDROID SMARTPHONES TO BE AVAILABLE IN CANADA THROUGH BELL MOBILITY AND TELUS

    Adrianne Buchta
    15 Oct 2014 | 5:05 am
      SONIM RUGGED LTE ANDROID SMARTPHONES TO BE AVAILABLE IN CANADA THROUGH BELL MOBILITY AND TELUS SAN MATEO, Calif. (Oct. 15, 2014) — Sonim Technologies, maker of the world's toughest mobile phones, announces the highly anticipated global launch of its first two ultra-rugged LTE Android smartphones. The Sonim XP7 will be available in Canada online and at select stores starting the week of Oct. 20 through Bell Mobility and TELUS. The Sonim XP6 will make its debut in November with TELUS. Both smartphones are an essential component of Sonim’s mission critical solution for…
  • Wireless Health 2014 Conference to Air Advances in Mobile Health

    Adrianne Buchta
    13 Oct 2014 | 5:05 am
    Meeting on campus of National Institutes of Health (NIH) provides a forum for sharing important academic, health and industrial research BETHESDA, Md. – Oct. 13, 2014 – From the benefits of wearable devices for remote patient monitoring to opportunities for big-data applications to a changing regulatory environment, the Wireless Health 2014 international conference here Oct. 29 – 31 aims to disseminate the latest advances and promising prospective developments in mobile health. Presented by the Wireless-Life Sciences Alliance (WLSA), this year’s conference on the campus of the…
 
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    IP Carrier

  • What Drives "Cord Cutting" and "Cord Avoidance?" Will Lower Prices Make a Difference?

    Gary Kim
    29 Oct 2014 | 10:39 am
    Some 14 percent of U.S. households do not buy a linear video subscription, according to a new study by The Diffusion Group, up from about nine percent in 2011. That has many linear video service providers trying to create lower-cost packages, on the assumption that price is the issue (actually price for perceived value). But lower prices might not attract buyers who do not value the product. At this point, most observers would expect that "declining subscriber" trend to continue, driven by customers who decide they can live without the product, and those who so far never have bought the…
  • Retail Pricing Will Determine Gigabit Demand

    Gary Kim
    29 Oct 2014 | 9:16 am
    By now, it is clear that a shift to gigabit Internet access speeds is no mere matter of a few “hero” tests here and there, but the next evolution of the Internet access business in many markets, with a pull-through that will boost speeds into the hundreds of megabits range in communities where demand or cost make gigabit investments difficult.Google Fiber, which most would credit for driving the change in the U.S. market, has not had to grapple with demand issues in the same way that incumbent Internet service provider might have, for one reason.Google Fiber, in pricing its symmetrical…
  • FCC Might Widen the Crack in the Dam Holding Back the OTT Video Business

    Gary Kim
    29 Oct 2014 | 6:50 am
    You might get a robust argument about which elements underpinning the video business are "most" crucial for success. Regulators have to enable a framework, capital has to be raised, networks have to be created, end user demand must exist, services marketed and fulfilled and value propositions must be aligned with costs.Still, ability to lawfully obtain content rights has been a problem for over the top streaming service providers, and the U.S. Federal Communications Commission might be on the cusp of making that a relative non-issue. Some might say a crack has opened in the over the top…
  • Will Prepaid Conversions to Postpaid, or Tablets, Drive Growth?

    Gary Kim
    28 Oct 2014 | 7:20 am
    At the moment, it is hard to say whether tablets or phone accounts will drive postpaid net additions for the leading U.S. mobile service providers over the next several years.It is possible that T-Mobile US will be phone-driven, while AT&T and Verizon are tablet-driven. What might happen at Sprint is not clear. Nor is it so clear whether the steady growth of prepaid accounts will continue so clearly, either. Prepaid accounts have grown steadily as a percentage of total accounts, over the past decade.  In fact, most observers likely would bet that U.S. prepaid accounts would continue…
  • "What is Broadband?" Could Affect U.S. ISP Market Share

    Gary Kim
    28 Oct 2014 | 4:02 am
    Words matter, the old adage suggests. So do definitions, others might add. One case in point is the possible Federal Communications Commission action to change the definition of “broadband.” At the moment, the FCC uses a definition of 4 Mbps downstream, 1 Mbps upstream.But the FCC reportedly is considering raising that definition to 10 Mbps, or some suggest, as high as 25 Mbps. Changing the definition would have direct impact on federal support payments for universal access and would change reporting on the status of U.S. high speed access.But there are other potential implications.
 
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    Mark Collier's VoIP/UC Security Blog

  • Great Toll Fraud Article

    voipsecurityblog
    22 Oct 2014 | 4:22 pm
    Here is a link to a good article in a national publication, the New York Times, on the growing issue of toll fraud. Toll fraud has been around for many years, but continues to get worse for a number of reasons. Attackers set up premium (think 1-900) numbers and are incented to drive traffic to these numbers. They look for ways to generate the traffic and leave a victim with the bill. Small businesses are an attractive target. They often deploy new VoIP systems, but do not spend the time to secure them, and address issues such as default open ports and passwords. The attackers scan for these…
  • Upcoming Webinar on Telephony Denial of Service (TDoS)

    voipsecurityblog
    14 Oct 2014 | 7:08 pm
    I will be participating with Cisco in a webinar on Telephony Denial of Service (TDoS) October the 28th at 10:00 AM CST. You can check it out and register at the following link: https://communities.cisco.com/message/166030#166030
  • A Video on Telephony Denial of Service (TDoS)

    voipsecurityblog
    10 Oct 2014 | 7:17 pm
    Here is a link on Youtube of a recent video we did on Telephony Denial of Service (TDoS). It covers the concept and then the various types of attacks that we are seeing, including manual TDoS, social networking TDoS, and then different types of automated TDoS. We also briefly cover the Payday Loan Scam/Attack, which is affecting many hospitals and public safety sites: https://www.youtube.com/watch?v=CabZOui1LEY
  • FTC Continues Their Battle Against Robocalls With Zapping Rachel Challenge at DEFCON 22

    voipsecurityblog
    15 Sep 2014 | 11:34 am
    The Federal Trade Commission (FTC) is continuing their fight against those annoying robocalls, by sponsoring their Zapping Rachel challenge at the most recent DEFCON 22 conference. The focus of the challenge was phone honey pots (phonypots), which are used to answer calls from robocallers and try to understand their behavior. The challange awarded over $10,000 in prizes to the winners in categories of creator, attacker, and detective. You can get more information from the FTC website at: http://www.ftc.gov/zapping-rachel…
  • Robocalls to Cell Phones

    voipsecurityblog
    31 Jul 2014 | 7:53 am
    See the video in the link below. This is another case of robocalls, specifically automated debt collection calls, gaining significant national attention: http://abcnews.go.com/Nightline/video/robocalls-cell-phone-money-24768246 We all know that these calls are a big issue for consumers on their land lines. The robocallers, whether they are selling a product, harassing their victim, trying a scam, or attempting to get information (vishing), have traditionally targeted landlines because they have lists of numbers and because the targets can be especially vulnerable (elderly consumers). However,…
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    Alec Saunders

  • So long, farewell, auf wiedersehen, goodbye!

    alec
    7 Oct 2014 | 6:52 am
    In September of 2011, I sat down with the BlackBerry Developer Relations team, after being introduced as their new leader. I vividly remember telling the group that opportunities like BlackBerry 10 only come along rarely in a person’s career; that we were all going to work harder than we had ever worked before; that we were going to learn from each other; that it would be a roller coaster to get there; and that once BlackBerry 10 had launched, we would all look back on that experience as a “career defining moment”. They gave me their support and loyalty and we accomplished truly…
  • Win a BlackBerry Passport Courtesy of Morten Lindstrom

    alec
    19 Sep 2014 | 9:36 am
    I just got the  following email from Morten Lindstrom — my friend who’s running a fundraiser to save his wife Nicole’s life.  She suffers from sickle cell anemia.  Anyway, long story short, he’s put together a raffle of a new BlackBerry Passport for anyone making a donation of $20 or more. Details below…   A BIG Thank you, for helping with our fundraiser! Here are some important information, and opportunities for you: With all your help, we have managed to get access to better medication, that has given us some more time, and we now have a good chance…
  • What are friends for?

    alec
    10 Sep 2014 | 1:28 pm
    “Happy is the man who finds a true friend, and far happier is he who finds that true friend in his wife.” Franz Schubert, the composer, apparently wrote that. Three years ago I joined BlackBerry. Since that time I’ve connected with and befriended many of the BlackBerry community, especially the developer community. It’s a tight knit and fantastic group. One of those folks is Morten Lindstrom, a Norwegian guy who somehow found himself living in Trinidad. I’ve met him at countless events, and we invited him to be one of our BlackBerry Elites.   He’s a thoughtful, sweet guy, who…
  • Next Up – The Internet of Things

    alec
    26 Jan 2014 | 10:24 am
    Always remember that the future comes one day at a time.  Dean Acheson, American Statesman. Last Thursday, news broke that I had accepted a new role as the Vice President of QNX Cloud, a new business at QNX (a BlackBerry subsidiary).  As an industry we’re closing in on connecting every phone on the planet — maybe 5 billion in total.  What’s next?  Connecting up all the machines.   QNX Cloud is a business focused on building enabling cloud based technologies for Machine to Machine and Internet of Things businesses.  QNX Cloud is infrastructure that enables a wide range…
  • BlackBerry 10 Jam rocked, because of you!

    alec
    7 May 2012 | 4:09 am
    Last week was a whirlwind for BlackBerry developers.  BlackBerry 10 Jam was the official launch of the BlackBerry 10 platform to the developer community – SDK’s, tools, and of course the BlackBerry 10 Alpha device. This was a moment we’d been working toward since before DevCon Americas in the fall.  I know there was a lot of pressure to show a phone last fall, but until the SDK’s were ready, and developers could actually use them, there would have been little point.  Instead we steadily built first the PlayBook OS 1.0 SDK, the PlayBook OS 2.0 SDK, and the PlayBook OS 2.0 software…
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    UCStrategies Blog | UCStrategies Blog

  • “Disappearing” Messages In Business Unified Messaging?

    Art Rosenberg
    19 Oct 2014 | 9:53 am
    While unified communications can be used for personal and social contacts, I like to focus on it’s role in business communications, especially with mobile customers/consumers. With UC increasingly moving to hosted/managed “cloud” services (UCaaS), the CPE-based telephony market is being subsumed by  mobility and wireless IP connectivity, while new forms of near real-time messaging are becoming part of old “unified messaging” (email-voice mail) capabilities. What is also happening is that new features and functions are being provided separately to both contact…
  • Mobile UC Needs More Control For Contact Recipients

    Art Rosenberg
    21 Aug 2014 | 1:43 pm
    One of the key changes taking place with mobile business communications, is that, in addition to facilitating all modes of person-to-person contacts, it is also enabling real-time “push” notifications from communication services and automated business process applications (CEBP). Such notifications can take a variety of forms, depending on how things are set up for the user’s mobile device. The problem, however, is that contact recipients are rapidly becoming overwhelmed by such notification messages, which can be both disruptive and consume too much of the recipient’s…
  • Collaborative Text Messaging Started Historically With “Time-Sharing” In 1964

    Art Rosenberg
    17 Aug 2014 | 3:43 pm
    “UC&C” is all the rage these days, as mobile end users with smartphones and tablets interact with each other and with automated online applications across location-independent organizational boundaries with various flavors of messaging and real-time voice and video connections. Of course, most people think this is all because of new online computer and communication technologies and mobile, multimodal endpoint devices. But, guess what? It really started before the establishment of the Internet and wireless mobility, when “interactive computing” was first developed…
  • Two UC Perspectives – BYOD End Users and Business Processes

    Art Rosenberg
    10 Aug 2014 | 11:50 am
    Originally, person-to-person communications required the contact initiator and the contact recipient to use the same kind of endpoint device and a single mode of communication. That applied to both real-time telephony, as well as asynchronous messaging. In the beginning, contact addressing with people was also location-based, until wireless came into play. Today, we are seeing communications becoming both mode and location independent, as well as enabling business processes becoming contact initiators that can generate event-based, personalized “notification” messages. Whether it…
  • Pick Your Virtual Doctor!

    Art Rosenberg
    15 Jul 2014 | 9:24 am
                       By Art Rosenberg, The Unified-View/ UC Strategies Expert I have long expected that health care would become an important driver for Mobile UC because patient interactions with health care personnel (doctors, nurses) will require all modes of contact to replace expensive face-to-face visits whenever possible. This recent article in the Los Angeles Times shows that health care is rapidly becoming able to do that. Since health care affects all consumers, once they start exploiting Mobile UC for that purpose, they will rapidly want similar capabilities for all…
 
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    UCStrategies.com Articles Feed

  • UC-to-UC Voice and Video – Where and When?

    Marty Parker
    29 Oct 2014 | 6:30 am
    Farzin Shahidi, Founder and CEO of NextPlane, asked UCStrategies to take a look at the question of where and when voice and video will be of major interest for inter-organizational communications, especially if provided through UC federation and if linked to business processes or applications. Great question!
  • Adding Enterprise Voice to Office 365

    Kevin Kieller
    28 Oct 2014 | 12:09 pm
    The Office 365 version of Microsoft Lync does NOT include the ability to place calls to or receive calls from the PSTN, the functionality that Microsoft refers to as “Enterprise Voice.” Enter AudioCodes One Box 365. One Box provides an on-premises appliance that allows you to use part of Office 365 along with a version of Lync that provides full Enterprise Voice capabilities. This allows you to keep the simplicity and productivity of using Microsoft software in the cloud without the cloud-based Office 365 limitations.
  • OVCC Announces Video Calls on Demand

    Robbie Pleasant
    28 Oct 2014 | 6:25 am
    The Open Visual Communications Consortium’s (OVCC) latest network service definition allows business video users to make secure video calls without the need to schedule them in advance, providing access to high quality and secure calls with greater convenience and ease.
  • VaaS-ing with LifeSize Cloud

    Dave Michels
    22 Oct 2014 | 2:17 pm
    Many hardware companies are shifting to software and services, so its no surprise that LifeSize has a new video conferencing service. The new LifeSize Cloud is the company's second video as a service (VaaS) offer. The first service was known as LifeSize Connections a few years back. LifeSize Cloud is an entirely new, purpose-built service that became generally available last Spring. I’ve been using it heavily for the past few weeks and I like it – a lot.
  • Big Data or No Data?

    Marty Parker
    22 Oct 2014 | 1:51 pm
    Big data and analytics are all the rage in both the technology and the public press. But it’s hard to find much of this happening in the telecom and UC sectors – more like no data than big data. This seems to be true even while Jim Burton is advising vendors that we are entering the age of analytics and Artificial Intelligence (AI) that is built on analytics.
 
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    Plum Voice » Blog

  • What Prepaid Card Companies Need In Call Automation

    Jennifer Saksa
    13 Oct 2014 | 12:21 pm
    Share This: High call volumes, call spikes, repeat calls and the security needed to handle payment transactions over the phone all combine to make call […] …read more The post What Prepaid Card Companies Need In Call Automation appeared first on Plum Voice.
  • Moving to Cloud-Based Services

    Andy Kuan
    24 Sep 2014 | 2:56 pm
    Share This: Cloud services offer infrastructure without administration, predictable costs and lower capital risk. But getting to that promised land from your island of in-sourced […] …read more The post Moving to Cloud-Based Services appeared first on Plum Voice.
  • Benefits of Choosing an Experienced Technology Vendor

    Jennifer Saksa
    4 Sep 2014 | 9:30 am
    Share This: As we have discussed before, the vendor is just as important as the technology they’re providing. Here are some of the advantages a more […] …read more The post Benefits of Choosing an Experienced Technology Vendor appeared first on Plum Voice.
  • Respond to Customer Complaints in Real Time

    Charlie Smith
    28 Aug 2014 | 11:17 am
    Share This: It’s about time. Customers, like everyone else, have a different notion of time than they used to. The internet and mobile devices have […] …read more The post Respond to Customer Complaints in Real Time appeared first on Plum Voice.
  • Fast AND Accurate Customer Service

    Charlie Smith
    28 Aug 2014 | 10:42 am
    Share This: When we think of customer service, it’s important that we think about results first. Sure, it’s great to wow a customer, delight them. […] …read more The post Fast AND Accurate Customer Service appeared first on Plum Voice.
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    NFC World+

  • MCX suffers email address data breach

    Rian Boden
    29 Oct 2014 | 10:01 am
    “Within the last 36 hours, we learned that unauthorized third parties obtained the email addresses of some of our CurrentC pilot program participants and individuals who had expressed interest in the app,” retailer-owned mobile payments... Read the rest of MCX suffers email address data breach at NFC World+.
  • Samsung to offer money transfers

    Rian Boden
    29 Oct 2014 | 8:09 am
    Samsung will launch a mobile money transfer service in Korea at the end of this year in partnership with mobile payment service provider Yelopay and six banks, Korea Bizwire reports. “Samsung Wallet, which used to... Read the rest of Samsung to offer money transfers at NFC World+.
  • MCX responds to criticism

    Rian Boden
    29 Oct 2014 | 7:52 am
    “Much of the conversation the past couple of days has been misinformed about the product MCX is developing, so we’d like to set the record straight,” the retailer-owned consortium says in a detailed blog post... Read the rest of MCX responds to criticism at NFC World+.
  • White paper explores the role of TSMs in cross-border NFC payments

    Mike Clark
    29 Oct 2014 | 7:33 am
    A 26-page white paper that explores the role of the trusted service manager (TSM) and whether they can help or hinder the globalisation of NFC services is now available for download in the NFC World+... Read the rest of White paper explores the role of TSMs in cross-border NFC payments at NFC World+.
  • McDonald’s adopts Softcard

    Rian Boden
    28 Oct 2014 | 10:13 am
    McDonald’s 14,000 restaurants and drive-thru locations across the US have begun accepting Android NFC mobile payments following a successful pilot program with carrier joint venture Softcard that began in 2013. The fast food chain is... Read the rest of McDonald’s adopts Softcard at NFC World+.
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    RingCentral Connect

  • Ergonomically Friendly Ways to Increase Work Productivity

    Danielle Radin
    29 Oct 2014 | 1:09 pm
    Working from home, while rewarding and convenient, can often times curb productivity. Distractions are ever prevalent, especially with the presence of children, spouses or pets. There is another productivity killer that could be present. Bad posture, dim lighting and uncomfortable work settings can lead to a series of injuries and musculoskeletal disorders. Some injuries, such […] The post Ergonomically Friendly Ways to Increase Work Productivity appeared first on RingCentral Connect.
  • 8 Traits of Successful Entrepreneurs

    Jonathan Long
    28 Oct 2014 | 9:50 am
    Being an entrepreneur is not an easy task. Often times the media will only highlight accomplishments and successes of entrepreneurs, and while it looks amazing, they fail to show the struggle and hard work that allowed them to reach that result. The achievements and success are much more glamorous—nobody wants to read about 18-hour workdays, […] The post 8 Traits of Successful Entrepreneurs appeared first on RingCentral Connect.
  • Whatever Your Industry, RingCentral is Here to Help Your Business Thrive

    Danielle Radin
    27 Oct 2014 | 10:15 am
    RingCentral is a fully integrated communications solution. Our cloud phone system can help businesses in any industry thrive. The RingCentral cloud phone system brings together all the modern ways you communicate—text, voice, online meetings, online fax, and more—with all the modern ways you work—at multiple locations, remotely, and via mobile—into a unified communications solution that is easy to […] The post Whatever Your Industry, RingCentral is Here to Help Your Business Thrive appeared first on RingCentral Connect.
  • 5 Brands That Put Twitter at the Heart of Customer Service [Friday Five]

    Ekaterina Walter
    24 Oct 2014 | 5:16 am
    When things go wrong for customers, the standard reaction now is to head to Twitter and find out what is going on. From bad weather and cancelled flights, to broken technology and faulty goods, Twitter has become a go-to service for concerned customers. Some businesses have been slow to accept the new face of customer […] The post 5 Brands That Put Twitter at the Heart of Customer Service [Friday Five] appeared first on RingCentral Connect.
  • Cleantech Group Finds Global Connectivity with RingCentral

    Evie Goldstein
    22 Oct 2014 | 5:30 am
    Cleantech Group accelerates sustainable innovation through data, events, and strategy. Founded in 2002, Cleantech Group’s (CTG) connects corporations with innovation, at scale, by allowing them to find, vet, and connect with startups—efficiently building an innovation pipeline. CTG’s global events, which convene corporates and startups, along with other players shaping the future of sustainable innovation. CTG […] The post Cleantech Group Finds Global Connectivity with RingCentral appeared first on RingCentral Connect.
 
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    Aspect Blogs

  • Cloud Contact Center Economics in the Age of the Digital Consumer

    Kim Martin
    29 Oct 2014 | 4:00 am
    As the traditional and at one time strong competitive advantages of companies become commoditized, the customer experience is emerging as the new battleground for winning business and maintaining consumer loyalty.  Functionality isn’t enough. Having the lowest pricing isn’t enough and neither are cosmetic improvements to service. Today’s digital savvy consumer wants service through their channel of choice, they want personalized interactions that demonstrate a company they do business with knows who they are and how they’ve interacted with them in the past, and they want the…
  • Exploring Omni-Channel Customer Service

    Rebecca Anderson
    27 Oct 2014 | 4:00 am
    Creating an omni-channel customer experience that actually meets your customers’ desires is more involved than haphazardly adding new communication channels to your contact center as soon as they pop up. We’ve long discussed the consumer demand for an omni-channel customer experience, being able to contact customer service on one channel and seamlessly switch to another, yet there are components that are still left in silos (see ‘Why Mobile Isn’t a Channel’ post), concerns over the cost, or simply forgetting self-service altogether. Take a look at our recent omni-channel blogs to…
  • Ask A CFO: Helping You Navigate through the Promotional Nonsense

    Tim Dreyer
    22 Oct 2014 | 4:00 am
    Some deals, contact center promotions included, are just too good to be true. And cloud contact center promotions are certainly no exception. This is probably why organizations who manage customer facing operations and are looking to upgrade their contact center platform struggle with figuring out the real costs behind confusing cloud promos, long-term contracts, add-on capabilities and trying to figure out why set-up fees are so high. How can they safely figure out whether a cloud or hosted solution is right for their business? Or do should they stay on premises? This is why Aspect created…
  • Bean There, Done That: Why Cloud is So Much More than Just a Name

    Maddy Hubbard
    20 Oct 2014 | 4:00 am
    The reflective, bean-shaped sculpture that twists and reflects the city skyline back to visitors of Chicago’s Millenium Park is typically called exactly what it looks like: “the Bean.” Few visitors or locals are aware that the work’s actual name is Cloud Gate.  By the same token, customers are not really aware that their calls are being handled via a cloud-based contact center rather than through on-site software or systems. From the customer’s perspective, it is the end experience that matters. As long as the call, email or chat inquiry is still being answered by a capable…
  • Why “Mobile” Isn’t a Channel

    Tobias Goebel
    13 Oct 2014 | 6:00 am
    While many vendors in the customer engagements industry look at mobile as a communications channel for customers, most consumers do not. A convincing and appealing mobile customer experience must leverage all channels available on a mobile device so it is misleading to consider “mobile” a channel, or assume that smart phones will drastically simplify how to serve customers in the contact center. Smart phones are a platform supporting multiple methods of communication, and each supported channel has its own benefits and reasons to exist. So within the mobile platform, contact centers still…
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    AT&T Networking Exchange Blog » Unified Communications

  • Collaboration part 3: The future of collaboration

    Lisanne Powers
    22 Oct 2014 | 3:45 am
    Gazing into a crystal ball and predicting the future is problematic, especially when it comes to technology. Five years ago, the (then) CTO of Cisco, Padmasree Warrior, took up the challenge and made five predictions on the future of collaboration. With the help of the latest IDG survey on UC and collaboration, let’s take a look at how those predictions have unfolded. Prediction #1: Collaboration networks will be to enterprises what social networks are to consumers In 2009, social networks such as Facebook and Twitter were enjoying explosive global growth. The human need to share stories,…
  • Collaboration part 2: the age of collaboration: now and into the future

    Lisanne Powers
    17 Oct 2014 | 3:45 am
    If you watch the latest season of Mad Men, you’ll see the first tentative efforts of the now common conference call. The scene is set between the New York headquarters of fictional marketing agency Sterling, Cooper & Price and its brand new west coast office in Los Angeles. Senior executives in both offices are stretching over their desks towards a primitive and wholly inadequate 1960s speaker phone. While the wonder and the novelty of the conference call, complete with static and cut-outs is comical, it does reveal the precise time when communications evolved from binary two-way phone…
  • The Collaboration Double Gap

    Cara Knight
    15 Oct 2014 | 3:45 am
    In the recent global IDG research survey commissioned by AT&T, organizations listed that unified communications and collaboration (UCC) deployments were considered to be a highly important enabler in achieving their businesses objectives. Is this a ground-breaking revelation? Not really. Technology vendors, telcos, and service providers have been championing the tangible benefits UCC can bring to organizations for a number of years. Examining the gap between adoption and vision In terms of adoption, however, many companies are still at the tip of the iceberg, and here we find our first…
  • Collaboration Part 1: Getting the Measure of Collaboration

    Cara Knight
    14 Oct 2014 | 3:45 am
    IT departments are currently caught between a rock and a hard place when it comes to delivering and synchronizing collaboration technologies. Striking the right balance between supporting individual preferences to use personal tools and devices, while balancing those needs with organizational security, continuity, and measurable success, is a challenge that continues to cause headaches. According to the latest IDG survey on Global UC and Collaboration, a significant percentage of employees are using personal tools and/or inexpensive web applications, often without the IT department’s…
  • The Race to the Cloud

    Lisanne Powers
    2 Oct 2014 | 3:45 am
    We’ve all lived with the notion of cloud migration for several years. Moving software and applications from an on-premises, licensed model to a virtual, Pay As You Go (PAYG) model can yield huge business advantages. Increased flexibility, scalability, reduced CapEx, and automated updates are just some of the benefits of a cloud model. In a recent IDG global research study commissioned by AT&T, organizations were surveyed on which collaboration tools/applications are currently deployed via a cloud or hybrid model, and what technologies were scheduled to be migrated in the next 12-24…
 
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    Exotel

  • Make calls at the speed of thought with Exotel’s Chrome plugin

    Karthikeyan K
    16 Oct 2014 | 5:21 am
    Most of us find the few steps between intent and action to be annoyingly long. We’d like to complete the repetitive, routine stuff asap and get to the important ones. So it is with making a call as well. For eg: Once you’ve decided to call up a person from your mobile phone, the steps that it takes from your intent to actually talking to that person is pretty boring. Like picking up your phone, unlocking it, searching for the contact and then calling the number. So things like speed diallers, bluetooth + voice commands become really useful tools to reduce the time it takes to make calls.
  • {Customer Success Story} SMS in local languages increased referral by 26%

    Sanjeeth Kumar
    10 Oct 2014 | 4:41 am
      In what language do you converse with your customers who call into your call centre? In what language are your marketing and sales calls? Is it predominantly in regional languages? If yes, why leave out your SMS communications in English? Using Exotel, you can send out SMS is any of the languages, be it part of your call flow, or from the dashboard or as just a SMS campaign. Some of our customers have done some very good integration with SMS, and have experimented with sending out regional SMSes and have found encouraging results. A case study in numbers       One of our…
  • Do we have enough “Alone time”?

    Shivakumar Ganesan
    30 Jul 2014 | 4:31 am
    I was sitting alone at home one day with nothing particular to do. Many clashing thoughts in my mind started to slowly calm down and I reached a moment when I was finished analyzing thoughts that were bothering me or needing my attention (at least at that moment). At that bliss, my senses were in full control and I was able to observe the faintest sounds and the lightest movements. I felt rejuvenated and excited. I then wondered, as a society, Do we give importance to “Alone time”? I defined Alone time as: When you don’t have anyone around for companionship and have…
  • 5 tips to improve your website UX, Starting Today!

    Vasudha Chandak
    9 Jun 2014 | 11:09 pm
    Creating a website these days is really easy, especially with the abundance of HTML templates online. But what’s hard is creating one that is actually useful for your users and gets you result. Questions like where to place specific UI elements, colors to choose, copy, imagery or graphic selectionetc. pops up in your head. Here are 5 tips to improve your website UX and change your site for the better. 1. Know Your User To build a great Web site, you must have a rich understanding of who is the target user and what are his goals? Clearly define your target group to make sure you appeal to…
  • How Exotel helped an online GRE training platform to customize it’s telephony support [Guest Post]

    Anand Kannan
    14 May 2014 | 12:12 am
    [Guest post by Anand Kannan, Managing Director and Co-founder of Valued Epistemics Pvt. Ltd] At GREedge , we have had our challenges with the right telephony system. As a technology innovation and R&D driven Online Training firm we offer a highly personalized and unique service that helps students improve their GRE scores through online study programs. Handling variety AND scale With “high degree of personal attention” as a core customer promise, we have the challenge of paying detailed attention to each and every student, each time they contact us. No other e-learning or online…
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    GetVoIP: Communications Solutions Guide

  • The 20 Highest Rated Telecom CEOs To Work For in 2014

    Reuben Yonatan
    28 Oct 2014 | 3:00 pm
    The telecommunications industry is a huge employer. Its reach spans every technology-related business sector and it remains at the heart of the entertainment world, as well. Prospective employees face a dizzying array of companies from which to choose. Many factors go into picking the right job, but it’s worth taking a close look at the CEO. It may seem that Chief Executives operate up... Read More
  • Organizations Must Plan for BYOD – Whether They Intend to Use it or Not

    Our Guest Bloggers
    23 Oct 2014 | 11:46 am
    Bring Your Own Device (BYOD) -- the use by an employee of his or her personal device -- is increasingly popular. It has become feasible since consumer devices have equaled, and in some cases surpassed, corporate devices in power and functionality. GetVoIP has covered this issue before. Early last year, Michael Ventimiglia took a look at the advantages and disadvantages of BYOD, which... Read More
  • The Job Stress Epidemic Is Making Us Sick, Here's What You Need To Know! [Infographic]

    Reuben Yonatan
    20 Oct 2014 | 7:28 am
    Stress. It’s a normal part of life, just another entry on the list of emotions that every human being encounters. Right? Wrong. The experience of stress creates intense physiological reactions which can change the way our body heals, fights disease, and resists aging. The serious health implications of long-term stress have been extensively studied, and the results can be... Read More
  • Zoho vs Salesforce CRM: Which Is Better For SMBs?

    Reuben Yonatan
    13 Oct 2014 | 10:32 am
    If you own a business, you probably have a lot on your plate already. Luckily, CRM doesn't have to be another one of your headaches. Whether you need something small to take care of your SMB needs or whether you need something more versatile to keep up with your plans for scaling your company, there are plenty of CRM options out there to choose from. Two in particular are industry leaders... Read More
  • 20 Crazy Practical Tech Ideas That Just Need To Happen Already

    Reuben Yonatan
    7 Oct 2014 | 12:53 am
    Years ago, "The Jetsons" made me think that flying cars and shorter work days would be a reality in the near future. Well, here we are in 2014 and we've still yet to see cars zooming through the sky and a 9am-to-12pm workday really settle into our conscience. But we're close. Our phones are as powerful as our computers and our thermostats have touch screens and wi-fi;... Read More
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    Articles

  • Stevens Institute of Technology, A Hidden Tech Gem

    Ari Rabban
    28 Oct 2014 | 7:55 pm
    Last Friday, I was privileged to spend the morning on a private tour of the Stevens Institute of Technology, hosted by the institute’s President Nariman Farvardin. With me were three CEOs of other New Jersey-based tech companies, all of us board members of the New Jersey Technology Council. Our goal? Learning how to increase cooperation between the corporate world and academia. As a sponsor and supporter of the NJ Tech Meetup, which is hosted at Stevens, I am a frequent visitor to the institute. I know how beautiful the campus is and the amazing view it has of the New York City skyline.
  • Phone.com University – How to Place and Receive VoIP Calls with the iPhone App

    Derrick Lewis
    27 Oct 2014 | 7:10 am
    We are excited to share the newest update to our iPhone app, which will now allow you to place and receive calls using VoIP instead of your cell phone minutes. This will transmit all calls using your cellular data or WiFi connection. Let’s walk through how to set this up on your app and Phone.com account. Receiving VoIP Calls In order to receive VoIP calls on your iPhone app, you will need to add a mobile extension to your account and forward your calls to this extension. To add the extension: Mouse over Configure and select Add a User/Extension. Select Mobile Extension. This will add the…
  • How Much Bandwidth Do I Need for VOIP?

    Joel Maloff
    18 Oct 2014 | 8:11 pm
    As businesses and home users set aside traditional analog phone services, replacing them with Voice over Internet Protocol (VOIP), one of the challenges becomes allocating the right amount of bandwidth to your Internet phone service. How much of your current bandwidth is needed for high-quality voice calls? This is a question we are asked every day by our customers. Start by asking yourself a few questions: What is the actual data upload and download speed that your Internet Service Provider (ISP) delivers? What other services and applications on your network consume a portion of that…
  • The Robots are Coming! Video Conferencing in the Twenty-first Century

    Sue Walsh
    10 Oct 2014 | 4:19 pm
      As we move towards the year 2020, I’m wondering: Where are those time-saving robots that sci-fi writers and cartoonists promised us in the 1950s? Robots are running our production lines and powering our data centers, yet I’m still mowing the lawn and folding laundry! Isaac Asimov dreamed of a world where bots not only did the menial tasks we disdain, but were capable of discernment and independent action, being governed by the Three Laws of Robotics: A robot may not injure a human being or, through inaction, allow a human being to come to harm. A robot must obey the…
  • Keep Your Business Organized with Phone.com’s Address Book Feature

    Derrick Lewis
    8 Oct 2014 | 7:05 am
    Are you still writing your business contacts on random pieces of paper, or maybe you are tired of having your business and personal contacts mixed together? If so, Phone.com has a great address book feature included with every account that makes managing your business contacts easy and efficient.  There are several benefits to using our address books, including: Importing contacts is simple. Want to transfer your contacts from AOL, Gmail, Plaxo, Windows Live, or Yahoo? We’ve got you covered with an automated importing tool to handle the job. Extension specific contacts. Got a staff of…
 
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