Unified Communications

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  • Top 10 Data Centers To Work For In 2014

    GetVoIP: Communications Solutions Guide
    Charles Samuel
    8 Jul 2014 | 8:09 am
    As the need grows for enterprises store their massive amounts of data, the demand also grows for the physical and virtual data centers that can house all this data. The growth seen in the data center industry is one that prospective job-seekers should pay close attention to; challenging, fresh opportunities abound if you know where to look. We've taken a look at Glassdoor to check out... Read More
  • Happy Agents, Better Customer Service [INFOGRAPHIC]

    Aspect Blogs
    Tim Dreyer
    18 Jul 2014 | 4:00 am
    It’s amazing how much more productive you can be when you’re happy. Distractions and bad moods have a way of breaking your focus and keeping you away from tasks you need to get done. It’s really no different for customer service agents. A recent article in DestinationCRM noted that research has shown that an agent’s perceived happiness directly affects the satisfaction of the customer they are talking to. Two thirds of those customers surveyed said that their experience with a customer service agent significantly affects how they feel about the brand. Erica’s infographic below has…
  • Wearable Tech Expo 2014 Kicking off in NYC

    Communications and Technology Blog - Tehrani.com
    22 Jul 2014 | 9:18 am
    My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday of this week. Today, the Fitness and Sports Technology (FAST) event will take place. Here is a photo of some of our team, important links and a schedule which gives you an idea of what is happening. Hope to see you here. Oh, I am moderating the headmonted wearables session at 4:00 pm on Thursday... You won't want to miss it. Important Links FAST HOTEL & TRAVEL AGENDA / SESSIONS SPEAKERS KEYNOTE EVENTS DEMO EVENT NEWSROOM / MEDIA LIST EXHIBITOR LIST  FAST…
  • New Brain-training App Brain+ Launches in U.S., Canada and U.K.

    Comunicano
    Adrianne Buchta
    8 Jul 2014 | 5:01 am
    Outperforms existing apps in user engagement, effectiveness and price COPENHAGEN, Denmark – July 8, 2014 – Brain+, a new brain-training regimen that outpaces existing apps in engagement, effectiveness and economy for users, is being launched today in the United States, Canada and the United Kingdom.  Free to download, Brain+ is available now to iPhone and iPad users through the Apple AppStore.   Brain+ contains a number of scientifically designed yet fun and motivating mind-training games that improve key mental capabilities in the areas of attention, memory, problem…
  • Apple Q3 earnings: 35 million iPhones sold, but iPad sales continue to dip

    Gigaom
    Kif Leswing
    22 Jul 2014 | 1:35 pm
    Apple announced its fiscal third-quarter earnings on Tuesday, which saw iPhone sales grow nearly 13 percent year-over-year. However, iPad sales saw a drop from the same quarter a year ago. Apple Q3 earnings: 35 million iPhones sold, but iPad sales continue to dip originally published by Gigaom, © copyright 2014. Continue reading….
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    Communications and Technology Blog - Tehrani.com

  • Wearable Tech Expo 2014 Kicking off in NYC

    22 Jul 2014 | 9:18 am
    My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday of this week. Today, the Fitness and Sports Technology (FAST) event will take place. Here is a photo of some of our team, important links and a schedule which gives you an idea of what is happening. Hope to see you here. Oh, I am moderating the headmonted wearables session at 4:00 pm on Thursday... You won't want to miss it. Important Links FAST HOTEL & TRAVEL AGENDA / SESSIONS SPEAKERS KEYNOTE EVENTS DEMO EVENT NEWSROOM / MEDIA LIST EXHIBITOR LIST  FAST…
  • Top Business Scams to Watch For

    19 Jul 2014 | 3:10 pm
    As a young child I was fortunate enough to get to work with my father and he used to teach me about things to look out for in business. The first story I ever heard about unethical business practices was a company that sent small bills for snow plowing to companies and the accounts receivable departments assumed they were legitimate and just paid them. Only when they sent a bill to an area of the country where there was no snow did they get caught. The premise of the scam was that a company is likely in need of the service you are fictitiously billing for, so there is a high degree of…
  • Meet The TMC Editorial Team Next Week in NYC

    17 Jul 2014 | 2:35 pm
    The TMC and TMCnet editorial team will be in New York next week looking to talk with the best and brightest companies of Silicon Alley and nearby. Come to meet my editors, have your corporate execs interviewed and network with colleagues (food and beverages provided). We'll be there Tuesday, July 22nd from 9:30am – 5:00pm. For more info please reach out the jhernaez (at) tmcnet.com. Tags: nyc, tmc Related tags: Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Meet TMC Editorial Team Next Week in Atlanta - Jun 11, 2014 TMC Hiring Editors - Sep 13, 2013 Your…
  • 9 Shocking Facts about the Nasdaq Breach by Russia

    17 Jul 2014 | 2:23 pm
    In October 2010, the FBI determined malware, most likely from an intelligence agency of another country had snuck into the Nasdaq’s central servers. The following facts are the most shocking: Several different groups were operating freely on Nasdaq computers, some of which may have been in the exchange’s networks for years, including criminal hackers and Chinese cyberspies. Basic records of the daily activity occurring on the company’s servers, which would have helped investigators trace the hackers’ movements, were almost nonexistent. The website run by One Liberty…
  • Zocalo: Amazon Just Fired a Gun at Microsoft, Oracle and Dropbox

    10 Jul 2014 | 11:30 am
    Amazon has made its name in ecommerce and cloud but its next frontier may be productivity applications and in the process, they may disrupt the entire enterprise software and cloud market. Zocalo is a new service from the company which allows the sharing of numerous document types with full version reviewed support and the ability to store files in specific geographical locations for compliance reasons. It works across devices (pretty much all of them), continents (files can be stored in the US and Europe (Ireleand) as of today) and can communicate with Active Directory if required. File…
 
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    Comunicano

  • New Brain-training App Brain+ Launches in U.S., Canada and U.K.

    Adrianne Buchta
    8 Jul 2014 | 5:01 am
    Outperforms existing apps in user engagement, effectiveness and price COPENHAGEN, Denmark – July 8, 2014 – Brain+, a new brain-training regimen that outpaces existing apps in engagement, effectiveness and economy for users, is being launched today in the United States, Canada and the United Kingdom.  Free to download, Brain+ is available now to iPhone and iPad users through the Apple AppStore.   Brain+ contains a number of scientifically designed yet fun and motivating mind-training games that improve key mental capabilities in the areas of attention, memory, problem…
  • iotum Ranks No. 54 on the 2014 PROFIT 50

    Danielle Ross
    12 Jun 2014 | 2:25 pm
    PROFIT magazine unveils 26th annual list of Canada’s Fastest-Growing Companies TORONTO (June 12, 2014) - Canadian Business and PROFIT today ranked iotum, a global leader in reliable and affordable HD audio conferencing, No. 54 on the 26th annual PROFIT 500, the definitive ranking of Canada’s Fastest-Growing Companies. Published in the July issue of Canadian Business and online at PROFITguide.com, the PROFIT 500 ranks Canadian businesses by their revenue growth over five years. iotum made the 2014 PROFIT 500 list with five-year revenue growth of 1,269%. The company recently capitalized on…
  • SPRINT TO USE ITSON SMART SERVICES™ PLATFORM

    Danielle Ross
    11 Jun 2014 | 5:00 am
    Virtualized OSS/BSS Solution Enables Mobile Operators to Offer More Efficient Managed Services, while Reducing Operating Costs REDWOOD CITY, Calif.– June 11, 2014 – ItsOn Inc., the leader in Mobile Smart Services™, today announced that Sprint will use the ItsOn Smart Services™ Platform to enhance Sprint’s mobile network capabilities and enable new types of mobile services. The multi-year agreement provides Sprint with the ability to design and implement granular service policy control for various data, text and voice services using ItsOn’s SaaS cloud solution. Sprint will be…
  • ITSON’S VIRTUAL OSS/BSS PLATFORM NOW AVAILABLE FOR EXISTING MOBILE OPERATOR NETWORKS

    Danielle Ross
    3 Jun 2014 | 9:20 am
    Virtualized Policy and Billing Offers Fast, Flexible Delivery of New Services, Cost Efficiencies REDWOOD CITY, Calif. – June 3, 2014 –ItsOn Inc., the leader in Mobile Smart Services™, today announced commercial availability of its Smart Services Platform™, a powerful OSS/BSS cloud offering. This solution delivers today on the promise of virtualized policy and billing features, functions and services of the future to mobile operators around the world.   The ItsOn integrated smart policy and charging solution enables operators to virtualize service policy control, billing and…
  • Truphone World Paves Way For Business To Be More Productive In 66 Countries

    Adrianne Buchta
    21 May 2014 | 7:01 am
    DURHAM, NC (May 21, 2014) – Truphone, the mobile network operator without country borders, today announced Truphone World, which will give businesses peace of mind as they move across the world’s major business hubs. Truphone customers can now use their mobile devices in 66 countries in exactly the same way as they do at home; with high speed data, high quality calling, and best in class customer service.[1] This move promises to transform the way businesses use mobile phones internationally At the core of this group of 66 nations is an area of eight key countries called the Truphone…
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    Gigaom

  • Apple Q3 earnings: 35 million iPhones sold, but iPad sales continue to dip

    Kif Leswing
    22 Jul 2014 | 1:35 pm
    Apple announced its fiscal third-quarter earnings on Tuesday, which saw iPhone sales grow nearly 13 percent year-over-year. However, iPad sales saw a drop from the same quarter a year ago. Apple Q3 earnings: 35 million iPhones sold, but iPad sales continue to dip originally published by Gigaom, © copyright 2014. Continue reading….
  • Microsoft cites (what else?) strong cloud growth in Q4 earnings

    Barb Darrow
    22 Jul 2014 | 1:18 pm
    And here they are: Microsoft's fourth quarter figures are out. These results include contributions from the Nokia mobile business and are also the first since big layoffs announced last week. Microsoft cites (what else?) strong cloud growth in Q4 earnings originally published by Gigaom, © copyright 2014. Continue reading….
  • Netflix comes to France with enough capacity to supply a small ISP

    Stacey Higginbotham
    22 Jul 2014 | 12:30 pm
    In preparation for it's European expansion, Netflix is readying a monumental amount of bandwidth in France. Netflix comes to France with enough capacity to supply a small ISP originally published by Gigaom, © copyright 2014. Continue reading….
  • This British startup is building a super solar material

    Ucilia Wang
    22 Jul 2014 | 11:37 am
    Perovskite -- have you heard of it? It's a material that is getting a lot of buzz in the world of solar research. Now a U.K. solar startup plans to bring what it believes is a game-changing technology to make perovskite solar cells to the market. This British startup is building a super solar material originally published by Gigaom, © copyright 2014. Continue reading….
  • MTV teams up with Spotify to deliver music to apps and sites

    Janko Roettgers
    22 Jul 2014 | 10:38 am
    Spotify has teamed up with MTV to bring music to MTV's apps and sites. The partnership could help to drive new sign-ups for the service. MTV teams up with Spotify to deliver music to apps and sites originally published by Gigaom, © copyright 2014. Continue reading….
 
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    IP Carrier

  • OECD Mobile Broadband Adoption 72%, Internet Access Exceeds 100% in Some Countries

    Gary Kim
    22 Jul 2014 | 10:39 am
    Mobile broadband penetration has grown to 72 percent in the Organization for Economic Cooperation and Development area, according to December 2013 data, showing the importance of mobile as a part of the overall Internet access picture.Seven countries (Finland, Australia, Japan, Sweden, Denmark, Korea and the United States) now lie above the 100 percent penetration threshold, including all forms of Interent access--mobile, fixed and satellite.Fixed network broadband subscriptions in the OECD area reached 339 million as of December 2013, making an average penetration of 27 percent. Digital…
  • Gigabit Network for Time Warner Cable in Los Angeles?

    Gary Kim
    21 Jul 2014 | 8:59 am
    With the caveat that responding to a request for information is not the same as submitting a firm propisal, Time Warner Cable announced the company is "participating in the City of Los Angeles' request for information (RFI) process for the development of a communitywide broadband network that delivers gigabit-capable, high-speed, high-quality and affordable broadband connections to residences, businesses and city government." TWC's response includes detailed information on its current and future network and product enhancements that will enable Time Warner Cable to deliver…
  • Inflection Point for Mobile Wallets?

    Gary Kim
    21 Jul 2014 | 8:45 am
    Forty percent of people who make payments with their smartphones are more likely to use their Google Wallet than their actual wallet, according to Nielsen's second quarter 2014 Mobile Wallet Report. The study — which surveyed 3,784 people who had used their smartphones or tablets for shopping, banking, or making payments in the previous month — found that using mobile payment services such as PayPal, Google Wallet, and MasterCard PayPass isn't specific to any one demographic. That could be a sign that use of mobile wallets is nearing an inflection point. That would be good news for…
  • Verizon FiOS Goes Symmetrical: No Extra Cost

    Gary Kim
    21 Jul 2014 | 8:32 am
    Though some will complain, Verizon is making an important change to its FiOS service, namely making all services, at all speeds, symmetrical, at no extra cost. The expected complaints will take the form of "it's still not good enough." But that's unfair. It's an important and useful improvement. Verizon, which is seeing much higher take rates for faster access services, also seems to believe symmetrical bandwidth now is increasingly important to a growing percentage of customers. Verizon now says 40 percent of FiOS Internet customers buy services at 50 Mbps or faster.
  • Will Voice Drop to Third Among Top Telco Revenue Sources?

    Gary Kim
    20 Jul 2014 | 6:10 am
    Virtually nobody would be surprised if told mobile data revenue will exceed voice revenue by 2018. Many might be surprised if told that will be the case globally. In 2012, Japan became the first country where data revenues exceeded voice revenues. That happened in 2013 in Argentina.In the United States, mobile data revenue surpassed voice revenue in the first quarter of 2014.  That likely will happen in the United Kingdom in 2014 as well. Nor would many observers be shocked if told that many fixed networks providers likewise earn more money from Internet access than from voice services.
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    Mark Collier's VoIP/UC Security Blog

  • FBI Private Industry Notification on Telephony Denial of Service (TDoS)

    voipsecurityblog
    12 Jul 2014 | 7:10 am
    The FBI just released another private industry notification to warn enterprises about contined Telephony Denial of Service (TDoS) attacks. The FBI warns that the attacks tend to target hospitals and Public Safety Access Points (PSAPs), the administrative part of a 911 center. Here is a PDF - I don't have a link: Download PIN 20140702-001 The FBI predicts that TDoS will become the go-to attack against any enterprise who is heavily depending upon their voice systems. This includes any enterprise, but in particular, those with public facing contact centers, in the financial, health care,…
  • Firm Avoids a Toll Fraud Charge

    voipsecurityblog
    9 Jul 2014 | 2:49 pm
    Back in 2011, a firm was hit with toll fraud and racked up a $35,000 bill. The firm refused to pay and fought the issue in court. The court found in favor of the firm and ruled that the service provider did not provide adequate security. This is the first time I recall seeing such a ruling in the press. Enterprises and service providers deal with responsibility for toll fraud all the time, with the many different results (service provider takes responsibility for the first issue, both parties cover portions of the cost, and the enterprise covers the cost).  Here is a link to the…
  • Several Articles on VoIP Security by Jon Arnold on Toolbox

    voipsecurityblog
    27 Jun 2014 | 9:47 am
    Jon Arnold made several blog posts on toolbox.com on VoIP security. Here is a link to the latest one, discussing toll fraud: http://it.toolbox.com/blogs/voip-news/two-more-things-to-know-about-toll-fraud-61803 There are several other articles - check them out.
  • Secure Telephony Identity Revisited (STIR)

    voipsecurityblog
    12 Jun 2014 | 1:34 pm
    For those not familiar with STIR, it is an effort (working group) attempting to solve the issue of spoofed calling number (caller ID). It has become so easy to generate calls with random anonymous numbers or specific/targeted spoofed numbers, that the source number has lost most of its value as an indicator of who is calling. This enables some attacks, but more importantly, makes other attacks such as Telephony Denial of Service (TDoS), voice SPAM (robocalls), scams, voice phishing (vishing), and harassing/threatening calls much more of an issue. I just finished attending the 2014 SIP Network…
  • Blast From the Past - Wardialing in 2014 in a VoIP World

    voipsecurityblog
    5 Jun 2014 | 9:29 am
    Here is an interesting article about the relevance and techniques for wardialing in 2014. http://www.freehowtohackwifi.com/general-wifi-hacking/war-dialing/ Wardialing and modems are still a reality despite the wide adoption of VoIP. Also, the available of VoIP at the war dialing tool side, has made this process more effective. Plus, the tools mentioned can be used for a lot of things other than war dialing, including nasty things like looking for second dial tone, IVR behaviors, etc. that can be used for other attacks. I covered how to use tools like WarVOX for these attacks in my Hacking…
 
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    UCStrategies Blog | UCStrategies Blog

  • Pick Your Virtual Doctor!

    Art Rosenberg
    15 Jul 2014 | 9:24 am
                       By Art Rosenberg, The Unified-View/ UC Strategies Expert I have long expected that health care would become an important driver for Mobile UC because patient interactions with health care personnel (doctors, nurses) will require all modes of contact to replace expensive face-to-face visits whenever possible. This recent article in the Los Angeles Times shows that health care is rapidly becoming able to do that. Since health care affects all consumers, once they start exploiting Mobile UC for that purpose, they will rapidly want similar capabilities for all…
  • Managing Multimodal Messaging

    Art Rosenberg
    21 Jun 2014 | 3:37 pm
    There is so much change going on in business communications, it is hard to keep track of what’s real and what’s coming! More importantly, the new stuff has to coexist for a while with our legacy forms of business communications, i.e., text messaging and telephony. That’s why moving business communications to the “clouds” as software will provide both greater flexibility, faster and easier integrations and interoperability, and the ability to support BYOD mobility. I have long maintained that UC must include contacts between automated business processes and…
  • What really is “UC”? – It’s middleware that flexibly connects people and applications

    Art Rosenberg
    11 May 2014 | 5:02 pm
    I am really getting tired of hearing people talk about UC as if it is some kind of product or a single piece of communication software! It’s really a collection of communication software applications that hopefully can all share common network connectivity, user information such as identity, user availability (presence), and contact data (address information). The interoperability part will allow an individual user to independently switch from one mode of input or output interaction to another, while still retaining the same basic context information that all modes of communication…
  • UC Use Case for Airline Travelers

    Art Rosenberg
    31 Mar 2014 | 11:23 am
    Another nail in telephony’s coffin comes from airline travelers who don’t want to be bothered by seatmates talking on their cellphones. Now that the FAA is considering allowing passengers to use their mobile phones for in air communications, it turns out that the majority of travelers, especially business travelers, don’t like that idea at all. The FCC released its analysis of 1,792 comments on the proposed rule change, which showed the majority opposed to the planned change. More importantly, the Global Business Travel Association of over 6,000 travel mangers, went on…
  • User Endpoint Devices Will Be “Dumb” Hardware For Smart “Cloud” Apps

    Art Rosenberg
    23 Mar 2014 | 2:48 pm
    If you are watching what is happening with premise-based business communications and online software applications, you can see them all heading into the “clouds,” where they can be easily integrated and accessed by end users anywhere, any time, in any mode of interaction. This will facilitate the BYOD trend by end uses who will want to use their choice of endpoint form factor device, whether for business or personal interactions with people or business processes. From a security perspective, the “dumber” the device, i.e., the less information that is actually stored on…
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    Unified-View

  • Mobile UC And The PSTN?

    3 Jul 2014 | 12:50 pm
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertThe PSTN is still actively in use but Mobile UC and the Internet is slowly but surely changing the way we work and do business, especially the role of telephony. In addition to enabling business users to dynamically make contact and exchange information in a variety of modes (real-time voice/video, chat, asynchronous messaging, social messaging, automated notifications, etc.) with a single, multimodal, mobile device, they also benefit from having direct access to information, online business applications, and having “contextual”…
  • Business Conversations Need Voice, But Visual Information Too!

    19 Apr 2014 | 9:43 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertWith all the new forms of access to text information and messaging, including email, SMS, social, IM, unified messaging, voice-to-text messaging, etc., one wonders what will happen to traditional voice-only conversations over the telephone. Don’t worry too much, because such voice communication contacts are still efficient and important for person-to-person interactions. Whether done over the legacy PSTN, over VoIP connections, or with mobile devices, voice conversations will always be important and necessary. The only thing is that…
  • Is “Unified Communications” Really “Unified Interactions?”

    7 Apr 2014 | 9:05 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertAt Micrsoft’s recent Lync conference, Gurdeep Singh Pall, Microsoft’s new head of Lync and  Skype, came up with yet another term for what those two product offerings will do for business communications, i.e., “Universal Communications.” It doesn’t seem to be much of an improvement over what we at  UC Strategies have been calling “Unified Communications” (UC). After all, what is the big difference between “unified” and “universal?” My feeling is that either term is acceptable, but the real problem is that…
  • Video-enabled UC Easier Said Than Done!

    26 Mar 2014 | 12:28 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertIf “a picture is worth a thousand words"(spoken or written), what’s a video worth? That’s a good question now, because desktop PCs and smartphones can add video exchanges and videoconferencing to other unified communication (UC) options. The answer, of couse, depends on the individual end user’s information needs of the moment, but making such communications capability a simple “click” to switch to video conferencing is a bit more complicated than voice conferencing.Business communications are moving beyond wired…
  • Visual "Mobile Apps" Replacing Legacy IVR Applications

    24 Mar 2014 | 9:32 am
    Copyright (C) Unified-View, All Rights Reserved.UC is starting to move quickly from internal business communications to end users outside of an organization, i.e., business partners and consumers (customers). UC has also always been more important for mobile users who need the flexibility of UC to support their dynamically changing  environment with the choice of using voice vs. text messaging vs. video.This shift towards UC-enabled mobile customer services is also being reinforced by the increased use of self-service online "mobile apps" that provide flexible  "click-for-asistance"…
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    Recent posts on No Jitter

  • Will Mobile Help or Hinder WebRTC?

    22 Jul 2014 | 12:49 am
    By Tsahi Levent -LeviI've been noticing a trend lately: Vendors opting for WebRTC instead of other options specifically because of mobile and not in spite of mobile.
  • Cloudy with a Chance of Synergy

    21 Jul 2014 | 10:42 pm
    By Guy ClinchAs have the precision of the weather forecasts on the evening news improved over time, so too the promises of the cloud are beginning to reveal themselves.
  • Trends in Collaboration Solution Success

    21 Jul 2014 | 10:23 pm
    By Marty ParkerCollaboration is a specific part of business and public sector operations, not just a new name for telephony. These trends are pointing the way towards a new and different future.
  • Are Enterprises Ready to Take a Spin?

    21 Jul 2014 | 10:22 pm
    By Phil EdholmIf Spin was only another iPhone/iPad video conferencing app, I would not be writing this, but what I found is much more intriguing.
  • Cloud-First Manifesto

    20 Jul 2014 | 10:36 pm
    By Dave MichelsPutting a premises-based UC solution in a data center and selling services per user per month appears to be a viable business model - at least for now.
 
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    Recent posts on No Jitter

  • Will Mobile Help or Hinder WebRTC?

    22 Jul 2014 | 12:49 am
    By Tsahi Levent -LeviI've been noticing a trend lately: Vendors opting for WebRTC instead of other options specifically because of mobile and not in spite of mobile.
  • Cloudy with a Chance of Synergy

    21 Jul 2014 | 10:42 pm
    By Guy ClinchAs have the precision of the weather forecasts on the evening news improved over time, so too the promises of the cloud are beginning to reveal themselves.
  • Trends in Collaboration Solution Success

    21 Jul 2014 | 10:23 pm
    By Marty ParkerCollaboration is a specific part of business and public sector operations, not just a new name for telephony. These trends are pointing the way towards a new and different future.
  • Are Enterprises Ready to Take a Spin?

    21 Jul 2014 | 10:22 pm
    By Phil EdholmIf Spin was only another iPhone/iPad video conferencing app, I would not be writing this, but what I found is much more intriguing.
  • Cloud-First Manifesto

    20 Jul 2014 | 10:36 pm
    By Dave MichelsPutting a premises-based UC solution in a data center and selling services per user per month appears to be a viable business model - at least for now.
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    UCStrategies.com Articles Feed

  • Will UC Dealers Exist in a Cloudy World?

    Dave Michels
    21 Jul 2014 | 2:34 pm
    The cloud represents the biggest threat to the traditional channel, and at the most risk are VARs that service small and medium businesses.
  • Taking the Fear Out of Developing a UC Strategy

    Blair Pleasant
    21 Jul 2014 | 5:45 am
    Phil Edholm and I will be hosting a one-day workshop to give attendees the tools they need to analyze UC in their organization, design a solution for their specific users, and choose the right deployment option and vendors. “UC University” will be held in Las Vegas on August 11, 2014.
  • BT Introduces the One Phone Office and Professional

    Robbie Pleasant
    18 Jul 2014 | 7:23 am
    BT is making its return to the mobile space, with the launch of BT One Phone. This is a Unified Communications offering providing mobile and fixed line communications to a single mobile device from the cloud.
  • Fujitsu Introduces Hosted Enterprise UC Solution

    Robbie Pleasant
    17 Jul 2014 | 7:32 am
    Fujitsu has developed a new hosted Unified Communications solution for enterprises, with the introduction of Fujitsu Cloud Enterprise Communication Service (ECS) Connect. This is the first offering in Fujitsu’s cloud-hosted, end-to-end UC solutions portfolio, and delivers voice, communications, and collaboration integration services.
  • Plantronics Offers Itself as a Service

    Robbie Pleasant
    17 Jul 2014 | 7:11 am
    Plantronics-as-a-Service will enable Cloud Service Providers to offer complete communication solutions, while enabling customers to get full packaged communications solutions from a single provider.
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    Plum Voice » Blog

  • People Don’t Mind Talking to Computers, Really

    Charlie Smith
    27 Jun 2014 | 1:30 pm
    Share This: Peter Theis, ‘father of the automated switchboard’ and Public Enemy Number 1 for everyone who dislikes automated phone systems, talking with the LA […] …read more The post People Don’t Mind Talking to Computers, Really appeared first on Plum Voice.
  • 3 Reasons to Take Customer Feedback on the Chin and Like It

    Charlie Smith
    25 Jun 2014 | 3:16 pm
    Share This: Have you ever been at a restaurant and had the server ask you this as you’re finishing your meal? If you’ve enjoyed your […] …read more The post 3 Reasons to Take Customer Feedback on the Chin and Like It appeared first on Plum Voice.
  • Samsung, Nuance and the Future of Speech Rec

    Charlie Smith
    20 Jun 2014 | 8:30 am
    Share This: Nuance is the company behind Siri and speech-recognition technology in any number of applications in the marketplace. If you’ve spoken with a digital […] …read more The post Samsung, Nuance and the Future of Speech Rec appeared first on Plum Voice.
  • Don’t Use Old Techniques with Your New Call Center Technology

    Charlie Smith
    16 Jun 2014 | 11:14 am
    Share This: Recently, a company of which I’m a customer revamped their call center technology, but instead of leveraging new features to create a better […] …read more The post Don’t Use Old Techniques with Your New Call Center Technology appeared first on Plum Voice.
  • SlideShare: Customer Expectations, Set and Met in 15 Steps

    Charlie Smith
    11 Jun 2014 | 11:38 am
    Share This: Meeting customer expectations depends as much on how you set them as anything else. Here’s how to do it in 15 steps. …read more The post SlideShare: Customer Expectations, Set and Met in 15 Steps appeared first on Plum Voice.
 
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    NFC World+

  • Amazon releases mobile wallet app for Android

    Sarah Clark
    22 Jul 2014 | 8:48 am
    Amazon Wallet, an Android app that lets users store gift cards and loyalty cards on their mobile phone, is now available to download from Google Play and the Amazon Appstore. Amazon Wallet also ships with... Read the rest of Amazon releases mobile wallet app for Android at NFC World+.
  • Westpac trials HCE mobile payments in New Zealand

    Sarah Clark
    22 Jul 2014 | 8:18 am
    Westpac has begun a host card emulation (HCE) pilot in New Zealand, enabling customers’ credit and debit card details to be securely stored in the cloud and then used at the point of sale to... Read the rest of Westpac trials HCE mobile payments in New Zealand at NFC World+.
  • Consult Hyperion demos EMV mobile payments over BLE on an iPhone

    Rian Boden
    22 Jul 2014 | 7:30 am
    UK payments technology specialist Consult Hyperion has unveiled a proof-of-concept solution that uses Bluetooth Low Energy (BLE) and host card emulation (HCE) to enable both iPhone and Android NFC phone owners to make MasterCard, Visa... Read the rest of Consult Hyperion demos EMV mobile payments over BLE on an iPhone at NFC World+.
  • IBM partners with Monitise

    Rian Boden
    21 Jul 2014 | 8:55 am
    IBM and Monitise have formed a strategic alliance designed to help financial institutions deliver cloud-based mobile banking, payments and commerce solutions to their customers. “The combination of our capabilities with Monitise will provide value to... Read the rest of IBM partners with Monitise at NFC World+.
  • GSMA publishes NFC coupon and loyalty technical proposal

    Sarah Clark
    21 Jul 2014 | 8:40 am
    The GSMA has published Mobile Commerce, NFC Coupons and Loyalty Acceptance, a technical proposal based on open standards that aims to provide “the tools, knowledge and methodology for mobile operators and the wider retail ecosystem... Read the rest of GSMA publishes NFC coupon and loyalty technical proposal at NFC World+.
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    Aspect Blogs

  • It’s Game Over for Banks if Customer Protection is Not Improved

    Guy Cooper, GM Qivox
    22 Jul 2014 | 5:27 am
    Earlier this month, another attempted resurgence of the infamous GameOver Zeus and CryptoLocker viruses, which have infected over 200,000 computers worldwide since April, reminded consumers not to let their guard down when it comes to safeguarding personal information online. Criminals use viruses to gain access to personal data through phishing emails – emails dressed up to look as though they’ve been sent by a reputable bank or other trusted institution – taking control of computer files that have banking and financial information. If that fails, the virus encrypts all the files on a…
  • Happy Agents, Better Customer Service [INFOGRAPHIC]

    Tim Dreyer
    18 Jul 2014 | 4:00 am
    It’s amazing how much more productive you can be when you’re happy. Distractions and bad moods have a way of breaking your focus and keeping you away from tasks you need to get done. It’s really no different for customer service agents. A recent article in DestinationCRM noted that research has shown that an agent’s perceived happiness directly affects the satisfaction of the customer they are talking to. Two thirds of those customers surveyed said that their experience with a customer service agent significantly affects how they feel about the brand. Erica’s infographic below has…
  • Are You Ready and Protected for Paym Mobile Payments?

    Guy Cooper, GM Qivox
    17 Jul 2014 | 4:00 am
    The financial services sector has encountered many changes over recent years, making it hard to keep up with ever-evolving customer needs while patching new technology on top of existing legacy systems. However, providers in this sector cannot be dismissed as being behind the times, and they certainly cannot be accused of not trying. Keeping up with demand is not easy, and the financial services sector – particularly banking – has generally embraced the changes of customer contact and engagement by offering multiple channels to satisfy customer needs. It’s not enough though, banks are…
  • Are We Bending over Backwards for Consumers, or Getting Bent out of Shape?

    Alyx Kaczuwka
    15 Jul 2014 | 4:00 am
    By now you’ve probably read the Craigslist post from a restaurateur who compared old and new video footage of patrons in his or her restaurant in an attempt to understand why his service wasn’t being regarded as highly as it had been. (It was flagged on Craigslist, but numerous copies of it have been reposted to the blogosphere. If you haven’t seen it yet, check it out.)  From this empirical data, the author drew this conclusion: the restaurant’s staff was behaving as he expected, but customer behaviors had changed dramatically. The customers were making more demands, such as being…
  • How Omni-Channel Techniques Can Help Make IVR Sexy

    Tobias Goebel
    14 Jul 2014 | 4:00 am
    IVR applications are the necessary evil of customer service. Without the pre-qualification of callers or the self-service features of IVR systems, contact centers would be too costly to run while maintaining acceptable hold times, sacrificing the customer experience in the end. But often, IVR applications are more painful than need be. Omni-channel service has the promise of improving the experience for the demanding mobile consumer. It ensures that regardless of the channel used, and whether I am talking to an application or a person, the full history of my interactions as well as my…
 
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    AT&T Networking Exchange Blog » Unified Communications

  • Build Your Brand with Web Conferences

    Mario Armstrong
    30 Jun 2014 | 3:45 am
    Hosting a web conference series is a great way to build brand recognition. Let’s take a look at three ways you can get started: 1. Plan a series, not just a single event A one-off event might seem like it would be the best use of your time and energy. After all, you could pour your effort into making a single event the best thing you’ve ever produced, and you could promote it everywhere. Unfortunately, it’s too easy to get lost in the clutter these days. With a single event, you risk spending all of your time to put on an event without attracting the audience you were hoping for.
  • This Time, It’s Personal: Business Collaboration Empowers Employees

    Cara Knight
    23 May 2014 | 3:45 am
    When organizations employ people, they are interviewed as individuals. They may be evaluated on their ability or willingness to build a team, lead a team or be part of a team, but it’s the individual who is being judged. Are organizations able to fully support enterprising individuals? Recognizing the importance of the individual using collaboration Collaboration is key, but individuals have to share the same stage. The May 2006 edition of the McKinsey Quarterly points out that complex problem solving requires an exchange of information and shared judgments between colleagues, customers and…
  • Legal Laggards: The Communications Gap

    Cara Knight
    22 May 2014 | 3:45 am
    Sales and marketing like to do it, Human Resources is fervent, and IT can be a little reticent. But, when it comes to communication-enabled collaboration, it appears no one lags further behind than legal. How well are today’s legal businesses collaborating? “Collaboration Frontiers: An Integrated Experience,” a 2013 commissioned study conducted by Forrester Consulting on behalf of AT&T, found that just 46 percent of respondents in the legal profession used collaboration or social technologies compared with 75 percent of colleagues in IT, 64 percent in HR and 62 percent…
  • New ROI Metrics for the New Now

    Cara Knight
    21 May 2014 | 6:45 am
    How can you measure return on investment in communication-enabled collaboration? For most organizations, the answer is you don’t. In Collaboration Frontiers: An Integrated Experience, a 2013 commissioned study conducted by Forrester Consulting on behalf of AT&T, it was found that just 23 percent of respondents measure collaboration through established metrics, 38 percent rely on anecdotal feedback, and a surprising 39 percent have not measured the value of collaboration. Why so little measurement when the same respondents ranked collaboration as key to critical business activities? Is…
  • Shy But Outgoing: The Collaboration Conundrum

    Lisanne Powers
    20 May 2014 | 3:45 am
    Current research suggests business people are using collaboration solutions to simply reflect their existing behaviors. To some extent, these behaviors also seem to be determined by function. For example, IT is leading the internal collaborators race. HR is generally more outgoing than legal, who can be shy when it comes to external collaboration. A closer look at collaboration “Collaboration Frontiers: An Integrated Experience,” a commissioned study conducted by Forrester Consulting on behalf of AT&T, offers some interesting statistics. For internal collaboration, IT leads…
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    GetVoIP: Communications Solutions Guide

  • CEO Showdown: 6 Types of Toxic CEOs You Never Want To Be [Infographic]

    Reuben Yonatan
    22 Jul 2014 | 2:54 pm
    Landing the top job as Chief Executive Officer is a lofty goal for many businesspeople. With power, stratospheric salaries, and international influence on offer, the position of CEO is hugely attractive to many. But successfully captaining a company requires strong qualities of leadership, cooperation, wisdom, and vision. It’s a big ask for a big job, and that particular combination can be... Read More
  • WebEx vs. GoToMeeting: Better Buy For $50/mo

    Charles Samuel
    9 Jul 2014 | 9:59 am
    Web conferencing has gone from being a luxury for businesses to being a necessity. In the traditional business meeting model, getting a team together required scheduling trips to that everybody could eventually meet up in one room. Over the last few years, however—with the advancements in technology and the rise of mobile—things are changing. Two of the major web conferencing... Read More
  • Top 10 Data Centers To Work For In 2014

    Charles Samuel
    8 Jul 2014 | 8:09 am
    As the need grows for enterprises store their massive amounts of data, the demand also grows for the physical and virtual data centers that can house all this data. The growth seen in the data center industry is one that prospective job-seekers should pay close attention to; challenging, fresh opportunities abound if you know where to look. We've taken a look at Glassdoor to check out... Read More
  • 15 Great Presentations on Effective Business Communication

    Charles Samuel
    1 Jul 2014 | 6:01 am
    Communication can either be a company's spark plug for innovation or what throws it entirely off course. Leaders must know when to be thorough and when to mince their words. Luckily, there are plenty of resources available online that can help. We've put together a list of the 15 presentations that best explain what to look for in effective business... Read More
  • ViaTalk vs Vonage Comparison

    Michael Yunat
    24 Jun 2014 | 11:38 am
    Vonage was one of the first major VoIP providers, having first introduced their service to the masses in 2004. But since then, other VoIP providers have come along looking to unseat the leader. Vonage faces a crowded market, but definitely has time and name recognition on their side. We're going to take a look at how ViaTalk compares to one of the leaders in... Read More
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