Unified Communications

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  • How to Choose Between iPhone 6 and iPhone 6 Plus

    Communications and Technology Blog - Tehrani.com
    20 Sep 2014 | 3:01 pm
    For the first time ever, Apple introduced two phones of different sizes at once. This is a huge deal for the company which kept the original phone screen size until the iPhone 5. The good news it is potentially easy to decide between the two devices – based upon what you do most. What makes the decision a bit easier is the fact that Apple makes no iPad smaller than the mini which does not fit in suit or pants pockets. Interestingly a seven-inch tablet like the Google Nexus will fit in either. Point being, there are many people who will say, "I don’t need a large phone because I…
  • Alcatel-Lucent aims to Position Small Cells Everywhere

    Communications and Technology Blog - Tehrani.com
    22 Sep 2014 | 7:44 pm
    With the introduction of Apple’s iPhone 6 Plus with resolution levels the company calls Retina HD at a whopping 1920x1080 pixels, we can expect a significant increase in bandwidth utilization worldwide. Not to mention the Galaxy Note 4 and Edge at a Quad HD resolution of 2560x1440! This number of pixels is likely more than any of your televisions!Hoping to be a big part of the solution is Alcatel-Lucent, the company has a heavy focus on their small cell strategy designed to ensure carriers are effectively using their bandwidth. As my colleague Peter Bernstein points out, QUALCOMM too is…
  • Truphone to Offer iPhone 6 & iPhone 6 Plus in the U.S. on September 26

    Comunicano
    Danielle Ross
    22 Sep 2014 | 9:16 am
    DURHAM, N.C. (September 22 , 2014) — Truphone today announced it will offer iPhone 6 and iPhone 6 Plus, the biggest advancements in iPhone history, to its customers in the U.S. as part of new service agreements, beginning on Friday, September 26. iPhone 6 will be available starting at $149 for the 16GB model and iPhone 6 Plus will be available starting at $249 for 16GB model with a two-year agreement. Truphone will allow its iPhone 6 and iPhone 6 Plus customers to connect to its fast, borderless, global GSM network in over 200 countries.
  • In big setback for digital radio, court says SiriusXM must pay Turtles for pre-1972 recordings

    Gigaom Search
    Jeff Roberts
    23 Sep 2014 | 6:38 am
    In a ruling that could put major new costs on digital radio services, a judge ruled that the music industry can claim additional copyright in pre-1972 recordings under state law.
  • Mexico to Consider Wholesale-Only LTE Model

    IP Carrier
    Gary Kim
    23 Sep 2014 | 6:01 am
    In markets where there is separation between physical networks and retail sales of communications services, the “dumb pipe” issue is germane. Where there is structural separation of the network function and all retail and branding operations, what is access but an essentially commodity-like pipe function, equally available to all contestants?In such scenarios, the value of the product is determined not by the features of the wholesale network, since every contestant gets the use of that resource, at the same wholesale price. In that case, differentiation on wholesale-provided features is…
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    Communications and Technology Blog - Tehrani.com

  • Alcatel-Lucent aims to Position Small Cells Everywhere

    22 Sep 2014 | 7:44 pm
    With the introduction of Apple’s iPhone 6 Plus with resolution levels the company calls Retina HD at a whopping 1920x1080 pixels, we can expect a significant increase in bandwidth utilization worldwide. Not to mention the Galaxy Note 4 and Edge at a Quad HD resolution of 2560x1440! This number of pixels is likely more than any of your televisions!Hoping to be a big part of the solution is Alcatel-Lucent, the company has a heavy focus on their small cell strategy designed to ensure carriers are effectively using their bandwidth. As my colleague Peter Bernstein points out, QUALCOMM too is…
  • How to Choose Between iPhone 6 and iPhone 6 Plus

    20 Sep 2014 | 3:01 pm
    For the first time ever, Apple introduced two phones of different sizes at once. This is a huge deal for the company which kept the original phone screen size until the iPhone 5. The good news it is potentially easy to decide between the two devices – based upon what you do most. What makes the decision a bit easier is the fact that Apple makes no iPad smaller than the mini which does not fit in suit or pants pockets. Interestingly a seven-inch tablet like the Google Nexus will fit in either. Point being, there are many people who will say, "I don’t need a large phone because I…
  • Sorry Apple, This is Really Samsung's Month

    19 Sep 2014 | 11:09 am
    I find if you write about Android or Apple, you are often a target for people who will flame you on social media for being pro-Samsung/Google or Apple. Actually I am not pro-anyone... I use Android, iOS and Windows 8 - often all within the same hour. Having said that, many people in my office are iPhone users and it seems a casual survey of them shows almost all have decided to take the plunge and buy the iPhone 6 Plus which is likely one of the tallest phones you will find with any frequency. Its 6.2 inches tall in fact! It's funny really, many people who have ordered it are actually scared…
  • Larry Ellison Was a Real Trailblazer

    18 Sep 2014 | 7:00 pm
    Today, Larry Ellison announced he will step down as Oracle CEO, handing over the reins to co-presidents Mark Hurd and Safra Catz, who will now report directly to the board. In the late eighties/early nineties I was a database programmer here at TMC and had to decide between Oracle and Informix – two of the more popular relational databases at the time. I made the decision to go with Informix because Oracle was in the middle of an SEC investigation relating to how the reported forward earnings. At the time, companies were far more siloed… A database company was a database company.
  • Rich Tehrani Thoughts From California

    17 Sep 2014 | 2:13 pm
    I've been on the road in Vegas and California over the past ten days or so. Here are my thoughts. The Venetian Rocks First off, the Venetian has remodeled its rooms and they are amazingly comfortable and some of the quietest ones on the strip. Interesting coincidence, I ran into Sheldon Adelson, the CEO of Las Vegas Sands, the owner of the Venetian while I was in Vegas at lunch. Moreover, the in-suite WiFi in the Venetian is blazing-fast, some of the best you will find in any hotel. Very impressive. Perhaps my only complaint about the hotel is there is a step between the two portions of the…
 
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    Comunicano

  • Truphone to Offer iPhone 6 & iPhone 6 Plus in the U.S. on September 26

    Danielle Ross
    22 Sep 2014 | 9:16 am
    DURHAM, N.C. (September 22 , 2014) — Truphone today announced it will offer iPhone 6 and iPhone 6 Plus, the biggest advancements in iPhone history, to its customers in the U.S. as part of new service agreements, beginning on Friday, September 26. iPhone 6 will be available starting at $149 for the 16GB model and iPhone 6 Plus will be available starting at $249 for 16GB model with a two-year agreement. Truphone will allow its iPhone 6 and iPhone 6 Plus customers to connect to its fast, borderless, global GSM network in over 200 countries.
  • NexID Enhances Fake-Finger-Detection Solution For Embedded Fingerprint-Sensor Systems

    Danielle Ross
    16 Sep 2014 | 4:00 am
      Breakthrough achieves improved speed, processing efficiency, security, convenience   TAMPA, Fla. – Sept. 16, 2014 – NexID Biometrics LLC, whose spoof-mitigation technology boosts protection in applications with critical security-authentication needs, today announced an enhanced fake-finger-detection solution for both embedded fingerprint-sensor systems and those yet to be introduced.  The enhancement stems from a significant breakthrough in speed and processing efficiency. The company, based in Potsdam, N.Y., announced the new software capabilities at the Global…
  • Truphone Announces Winners from ClueCon 2014 Dangerous Demos Brightest Minds in Voice and Web Development Contend for Honors

    Danielle Ross
    19 Aug 2014 | 6:00 am
    LONDON (Aug. 19, 2014) –Truphone, the world’s first global mobile operator, hosted Dangerous Demos, a competition of the most risky and entertaining technology demonstrations, at ClueCon 2014, an annual telephony and voice over IP developer conference in Chicago on Wednesday, Aug. 6. Dangerous Demos were started by Truphone’s Head of Research, James Body, to identify new and emerging technology that can eventually be deployed by Truphone or other carriers and mobile operators. “The idea behind the Dangerous Demos series of competitions really evolved from Truphone’s own history,”…
  • NexID Biometrics Joins the FIDO Alliance

    Sue Huss
    31 Jul 2014 | 7:23 am
      POTSDAM, NY – July 30, 2014 – NexID Biometrics, a leading provider of spoof mitigation and liveness detection solutions for the biometric authentication industry, has recently joined the FIDO Alliance, an industry consortium revolutionizing online authentication with standards for strong authentication. According to NexID COO Mark Cornett, “The decision to join FIDO Alliance stems from NexID’s mission to help make biometric authentication pervasive in use. We believe the FIDO Alliance is a key element to furthering that vision, and are pleased to join the organization’s…
  • Brain+ Adding 10 Languages to Highly-Ranked Brain-Training App After Downloads Jump 300 Percent in July

    Adrianne Buchta
    30 Jul 2014 | 8:50 am
    Brain+ Listed in App Store as Best New App in 44 Countries  COPENHAGEN, Denmark – July 30, 2014 – After successfully introducing its highly-ranked, free brain-training app to the U.K. and North America earlier in July, Brain+ announces the addition of multiple new languages to its mobile platform. This week Brain+ adds Spanish, French, Italian and German as language options for its iOS app.  Later in the month, Brain+ plans to add traditional and simplified Chinese, Japanese, Korean, Brazilian Portuguese and Russian as additional language choices for those using the education…
 
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    IP Carrier

  • Mexico to Consider Wholesale-Only LTE Model

    Gary Kim
    23 Sep 2014 | 6:01 am
    In markets where there is separation between physical networks and retail sales of communications services, the “dumb pipe” issue is germane. Where there is structural separation of the network function and all retail and branding operations, what is access but an essentially commodity-like pipe function, equally available to all contestants?In such scenarios, the value of the product is determined not by the features of the wholesale network, since every contestant gets the use of that resource, at the same wholesale price. In that case, differentiation on wholesale-provided features is…
  • Is AT&T DirecTV Acqusition a Big Mistake, a Clear Win, or a Deal of Unknown Ultimate Impact?

    Gary Kim
    22 Sep 2014 | 12:34 pm
    Some critics believe AT&T should not attempt to buy DirecTV. Some might say the deal was a reaction to the Comcast proposed acquisition of Time Warner Cable and will not provide enough synergies to drive value. In that view, AT&T should spend its acquisition or network capital elsewhere.Some question the amount of potential acquisition savings AT&T has claimed. But that might not even be significant. The issue is that AT&T might wind up in a situation where it has to pay out 70 percent to 80 percent of its cash flow to cover its dividends. For that reason, some think AT&T…
  • Are Access Networks Still So Valuable?

    Gary Kim
    18 Sep 2014 | 4:19 pm
    A deregulation of fixed network voice prices in some European Union countries, a possible decision by Verizon to sell its tower networks and objections to AT&T’s purchase of DirecTV all have one common thread, namely an estimation of the value of access networks, to whom.Where national regulators agree, fixed network service providers will be able to set prices for retail and wholesale voice services dictated only by an estimation of demand and value, and will not be price capped. Of the customer segments, it arguably will be more significant that wholesale rates can be set at market…
  • Connected Car is an Early Candidate for Mobile-Supported IoT or M2M Because Revenue Model is Clear

    Gary Kim
    18 Sep 2014 | 4:25 am
    Sometimes the actual details of a product growth forecast are less important than the depiction of direction. That probably is true for any forecast of revenue potential for sensor-based applications of the "machine to mahcine" or "Internet of Things" sort.Nor, at this point, do our efforts to define the difference between M2M and IoT so important. The direction is the main thing. The big take-away from a forecast produced by Telco 2.0 Research is the potential growth of connected sensors or other monitoring devices.Connected things potentially will rapidly outstrip phones, PCs or…
  • "Skinny Bundles" Illustrate Growing Revenue Instability in Linear Video Entertainment

    Gary Kim
    17 Sep 2014 | 7:38 am
    Smaller bundles of channels increasingly are seen as one way for linear video providers to provide consumers with more-affordable bundles of channels, while giving distributors more leverage in negotiations with program suppliers.In the U.S. market, service providers are looking at smaller bundles of perhaps 20 channels, offered as a “streaming only” package. Dish Network and Verizon are the foremost proponents of such offers, at the moment. Whether “skinny basic” packages can be created for linear video packages is the issue. Current programming contracts make that difficult, as…
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    Mark Collier's VoIP/UC Security Blog

  • FTC Continues Their Battle Against Robocalls With Zapping Rachel Challenge at DEFCON 22

    voipsecurityblog
    15 Sep 2014 | 11:34 am
    The Federal Trade Commission (FTC) is continuing their fight against those annoying robocalls, by sponsoring their Zapping Rachel challenge at the most recent DEFCON 22 conference. The focus of the challenge was phone honey pots (phonypots), which are used to answer calls from robocallers and try to understand their behavior. The challange awarded over $10,000 in prizes to the winners in categories of creator, attacker, and detective. You can get more information from the FTC website at: http://www.ftc.gov/zapping-rachel…
  • Robocalls to Cell Phones

    voipsecurityblog
    31 Jul 2014 | 7:53 am
    See the video in the link below. This is another case of robocalls, specifically automated debt collection calls, gaining significant national attention: http://abcnews.go.com/Nightline/video/robocalls-cell-phone-money-24768246 We all know that these calls are a big issue for consumers on their land lines. The robocallers, whether they are selling a product, harassing their victim, trying a scam, or attempting to get information (vishing), have traditionally targeted landlines because they have lists of numbers and because the targets can be especially vulnerable (elderly consumers). However,…
  • FBI Private Industry Notification on Telephony Denial of Service (TDoS)

    voipsecurityblog
    12 Jul 2014 | 7:10 am
    The FBI just released another private industry notification to warn enterprises about contined Telephony Denial of Service (TDoS) attacks. The FBI warns that the attacks tend to target hospitals and Public Safety Access Points (PSAPs), the administrative part of a 911 center. Here is a PDF - I don't have a link: Download PIN 20140702-001 The FBI predicts that TDoS will become the go-to attack against any enterprise who is heavily depending upon their voice systems. This includes any enterprise, but in particular, those with public facing contact centers, in the financial, health care,…
  • Firm Avoids a Toll Fraud Charge

    voipsecurityblog
    9 Jul 2014 | 2:49 pm
    Back in 2011, a firm was hit with toll fraud and racked up a $35,000 bill. The firm refused to pay and fought the issue in court. The court found in favor of the firm and ruled that the service provider did not provide adequate security. This is the first time I recall seeing such a ruling in the press. Enterprises and service providers deal with responsibility for toll fraud all the time, with the many different results (service provider takes responsibility for the first issue, both parties cover portions of the cost, and the enterprise covers the cost).  Here is a link to the…
  • Several Articles on VoIP Security by Jon Arnold on Toolbox

    voipsecurityblog
    27 Jun 2014 | 9:47 am
    Jon Arnold made several blog posts on toolbox.com on VoIP security. Here is a link to the latest one, discussing toll fraud: http://it.toolbox.com/blogs/voip-news/two-more-things-to-know-about-toll-fraud-61803 There are several other articles - check them out.
 
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    Alec Saunders

  • Win a BlackBerry Passport Courtesy of Morten Lindstrom

    alec
    19 Sep 2014 | 9:36 am
    I just got the  following email from Morten Lindstrom — my friend who’s running a fundraiser to save his wife Nicole’s life.  She suffers from sickle cell anemia.  Anyway, long story short, he’s put together a raffle of a new BlackBerry Passport for anyone making a donation of $20 or more. Details below…   A BIG Thank you, for helping with our fundraiser! Here are some important information, and opportunities for you: With all your help, we have managed to get access to better medication, that has given us some more time, and we now have a good chance…
  • What are friends for?

    alec
    10 Sep 2014 | 1:28 pm
    “Happy is the man who finds a true friend, and far happier is he who finds that true friend in his wife.” Franz Schubert, the composer, apparently wrote that. Three years ago I joined BlackBerry. Since that time I’ve connected with and befriended many of the BlackBerry community, especially the developer community. It’s a tight knit and fantastic group. One of those folks is Morten Lindstrom, a Norwegian guy who somehow found himself living in Trinidad. I’ve met him at countless events, and we invited him to be one of our BlackBerry Elites.   He’s a thoughtful, sweet guy, who…
  • Next Up – The Internet of Things

    alec
    26 Jan 2014 | 10:24 am
    Always remember that the future comes one day at a time.  Dean Acheson, American Statesman. Last Thursday, news broke that I had accepted a new role as the Vice President of QNX Cloud, a new business at QNX (a BlackBerry subsidiary).  As an industry we’re closing in on connecting every phone on the planet — maybe 5 billion in total.  What’s next?  Connecting up all the machines.   QNX Cloud is a business focused on building enabling cloud based technologies for Machine to Machine and Internet of Things businesses.  QNX Cloud is infrastructure that enables a wide range…
  • BlackBerry 10 Jam rocked, because of you!

    alec
    7 May 2012 | 4:09 am
    Last week was a whirlwind for BlackBerry developers.  BlackBerry 10 Jam was the official launch of the BlackBerry 10 platform to the developer community – SDK’s, tools, and of course the BlackBerry 10 Alpha device. This was a moment we’d been working toward since before DevCon Americas in the fall.  I know there was a lot of pressure to show a phone last fall, but until the SDK’s were ready, and developers could actually use them, there would have been little point.  Instead we steadily built first the PlayBook OS 1.0 SDK, the PlayBook OS 2.0 SDK, and the PlayBook OS 2.0 software…
  • It’s time to hang up the spurs, Alex.

    alec
    17 Apr 2012 | 12:03 pm
    Last Friday, YouMail released their latest visual voice mail client for BlackBerry.  At the same time, they put up a blog post telling the world that this was end of the line for the BlackBerry customers – no new work would be done on BlackBerry. I thought it a little bizarre.  As publicity stunts go, it was the equivalent of a drive-by-shooting — guaranteed to generate coverage from gawkers and bystanders. And it sure has. It even made CNN! The basic premise behind the post is wrong, though.  Although BlackBerry has some challenging times ahead during our BlackBerry 10 transition,…
 
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    UCStrategies.com Articles Feed

  • AVST Offers First Enterprise-Class Independent Voicemail Solution for Microsoft Lync

    Robbie Pleasant
    23 Sep 2014 | 7:00 am
    Applied Voice & Speech Technologies, Inc. (AVST) has made it easier for companies to transition their PBX infrastructure to Microsoft Lync. With a new direct IP integration between Microsoft Lync 2013 and AVST’s CX-E platform, best-of-breed UC applications from AVST augment and enhance Lync’s core voice capabilities.
  • Getting Social in San Francisco

    Phil Edholm
    22 Sep 2014 | 11:25 am
    Last week I was in the city for meetings and stumbled across a conference, the Corporate Social Media Summit. It was an event focused on social media in enterprise (obviously), and I decided to crash the party. Will these new products/platforms, based on the cloud and the latest software development methodologies, be able to rapidly accelerate in value versus the traditional contact center platforms with their telephony roots?
  • Toshiba’s New UCedge Redefines Unified Communications Across Smartphones, Tablets and Windows and Mac Computers

    22 Sep 2014 | 7:32 am
    Toshiba America Information Systems, Inc., today released its new UCedge™ Unified Communications solution. Redefining Unified Communications, UCedge delivers interoperability between Toshiba phone systems and third-party devices — including smartphones, tablets and Windows® and Mac® computers.
  • Cloud for UC: Blessing and Curse

    Marty Parker
    16 Sep 2014 | 7:35 am
    Cloud is the hot topic, for sure. Only a small percentage of the enterprises are using UCaaS in the cloud from a UCaaS service provider, but everybody is talking about it. While there is much buzz and many providers, the Gartner report has important cautions for every one of the included companies.
  • Apple Is Back in the Driver’s Seat

    Michael Finneran
    10 Sep 2014 | 10:49 am
    The announcement of two new models of the iPhone and the long awaited Apple Watch along with a bevy of new capabilities has put Apple back in the position of leading the mobile market to the next phase. With Apple the game isn’t about matching technical specs, it’s about creating a superlative user experience. Viewed in that light, this announcement is a home run.
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    Plum Voice » Blog

  • Benefits of Choosing an Experienced Technology Vendor

    Jennifer Saksa
    4 Sep 2014 | 9:30 am
    Share This: As we have discussed before, the vendor is just as important as the technology they’re providing. Here are some of the advantages a more […] …read more The post Benefits of Choosing an Experienced Technology Vendor appeared first on Plum Voice.
  • Respond to Customer Complaints in Real Time

    Charlie Smith
    28 Aug 2014 | 11:17 am
    Share This: It’s about time. Customers, like everyone else, have a different notion of time than they used to. The internet and mobile devices have […] …read more The post Respond to Customer Complaints in Real Time appeared first on Plum Voice.
  • Fast AND Accurate Customer Service

    Charlie Smith
    28 Aug 2014 | 10:42 am
    Share This: When we think of customer service, it’s important that we think about results first. Sure, it’s great to wow a customer, delight them. […] …read more The post Fast AND Accurate Customer Service appeared first on Plum Voice.
  • Give Customers a Voice, Heed Their Criticism

    Charlie Smith
    21 Aug 2014 | 2:52 pm
    Share This: In an apparent attempt to reduce the number of negative reviews it receives online, a hotel in Hudson, New York, decided to start […] …read more The post Give Customers a Voice, Heed Their Criticism appeared first on Plum Voice.
  • Do Post-Call Surveys for Real-Time Customer Service Recovery

    Charlie Smith
    14 Aug 2014 | 9:51 am
    Share This: Most customers use self-service to get in and out quickly, so it’s no surprise when they don’t want to do a post-call survey. […] …read more The post Do Post-Call Surveys for Real-Time Customer Service Recovery appeared first on Plum Voice.
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    NFC World+

  • Alipay adds fingerprint security

    Sarah Clark
    23 Sep 2014 | 6:18 am
    Chinese online payments giant Alipay has adopted Nok Nok Labs’ S3 Authentication Suite, enabling customers with a Samsung Galaxy S5 to use the fingerprint sensor (FPS) on their device to authenticate payments. The move means... Read the rest of Alipay adds fingerprint security at NFC World+.
  • Samsung and PayPal to offer smartwatch payments

    Mike Clark
    23 Sep 2014 | 6:04 am
    Samsung is working on a smartwatch that will include biometric verification and support for PayPal payments and location-based offers, reports Business Korea. The device is set to include a fingerprint sensor and could launch at Mobile... Read the rest of Samsung and PayPal to offer smartwatch payments at NFC World+.
  • NFC Forum expands certification program

    Sarah Clark
    23 Sep 2014 | 5:58 am
    The NFC Forum has added analog testing to its certification program, enabling device manufacturers to prove that their products are compliant with international radio frequency (RF) performance specifications for the first time. Certification testing for... Read the rest of NFC Forum expands certification program at NFC World+.
  • SimplyTapp releases new HCE SDK

    Mike Clark
    22 Sep 2014 | 11:16 am
    PARTNER NEWS: Host card emulation (HCE) specialist SimplyTapp has released a new version of its Mobile SDK. Version 2.3 includes a SimplifiedTapp app that “offers refined code base which will help accelerate developers’ understanding of... Read the rest of SimplyTapp releases new HCE SDK at NFC World+.
  • iPhone 6 teardown shows NFC chips from NXP — and AMS

    Sarah Clark
    19 Sep 2014 | 4:06 am
    A teardown conducted by iFixit shows that Apple is using NFC chips from both NXP and AMS in the new iPhone 6, which began shipping today. The inclusion of an NXP chip was expected but the AMS chip is a surprise addition. Read the rest of iPhone 6 teardown shows NFC chips from NXP — and AMS at NFC World+.
 
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    RingCentral Connect

  • Creating the Perfect Pamphlet for Your Business

    Danielle Radin
    23 Sep 2014 | 5:41 am
    Some may say that printing on paper is on the way out and everything should be online. However, others argue the fact that print is on the way out is all the more reason to market using this medium! With most content moving online, less paper pamphlets are being handed out, which means less competition. […] The post Creating the Perfect Pamphlet for Your Business appeared first on RingCentral Connect.
  • A Quickstart Guide for RingCentral Office

    Danielle Radin
    22 Sep 2014 | 9:24 am
    Setting up your RingCentral system is quick and easy. With a few simple steps your RingCentral Office system will be up and running with fax, SMS, call capabilities, and more. Read the instructions below, and learn how to set up your new RingCentral Office account. Step 1) Activate Your RingCentral Service. Click the activation link in […] The post A Quickstart Guide for RingCentral Office appeared first on RingCentral Connect.
  • 5 LinkedIn Tips for B2B Companies [Friday Five]

    Ekaterina Walter
    19 Sep 2014 | 5:44 am
    B2B companies and brands are increasingly waking up to the fact that LinkedIn can seriously boost their profile. It’s by far the most business-focused social media platform. In fact, according to LinkedIn, more than three million companies have LinkedIn company pages. If you’re on LinkedIn, there’s a good chance your clients are too. These tips could […] The post 5 LinkedIn Tips for B2B Companies [Friday Five] appeared first on RingCentral Connect.
  • RingCentral President Named on the Top 50 Midmarket IT Vendor Executive

    Evie Goldstein
    18 Sep 2014 | 5:45 am
    As president of RingCentral David Berman provides leadership across business channels to develop, communicate and implement the company vision, mission and overall strategic direction. Prior to joining RingCentral, Berman served as president of worldwide sales and services at WebEx Communication before it was acquired by Cisco. With more than 20 years of experience in software technology, […] The post RingCentral President Named on the Top 50 Midmarket IT Vendor Executive appeared first on RingCentral Connect.
  • Set-Up and Host Video Conferencing from Mobile Devices

    Danielle Radin
    17 Sep 2014 | 10:05 am
    In our last post, we discussed how to set up RingCentral Video Conferencing from the web.  Now we are going to show you how to host a video conference from your mobile phone or tablet. With the RingCentral Meetings app for iOS or Android, it is easy to get started. Simply follow the steps below […] The post Set-Up and Host Video Conferencing from Mobile Devices appeared first on RingCentral Connect.
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    Aspect Blogs

  • Is Technology Making it Easier for Consumers to Play Hide and Seek With Their Data?

    Tim Dreyer
    23 Sep 2014 | 6:06 am
    We have written much about what we term the ‘relationship revolution’, that organic evolution of consumer control fueled by our hyper-connected behavior. It is a seismic shift in who has the upper hand in the customer-company relationship. But a few new trends percolating on the outskirts of the customer engagement industry could signal even greater power in the hands of consumers. The first is Tor, a kind of web browser aims to make your internet activity stealth; unseen and undetected. Tor does this by routing traffic through a number of other connected internet users, making it very…
  • Contact Center Insights Featuring Research from Gartner

    Evan Dobkin
    19 Sep 2014 | 6:50 am
    Everything is Changing. Is Your Business Keeping Pace? For many companies, the contact center is at the center of the customer experience – answering questions, facilitating sales, booking appointments and enabling transactions. What happens when this epicenter of customer contact doesn’t adapt fast enough to changing consumer preferences and behaviors? Does the customer get frustrated? Tell a few hundred friends on Twitter? Or even take their business elsewhere? These are the new realities of service and support. At the same time, traditional customer interaction channels like…
  • Three Ways to Step Up Proactive Engagement With Your Customers

    Tobias Goebel
    17 Sep 2014 | 5:30 am
    A recent study conducted by International Data Corporation found that 25 percent of smartphone users couldn’t recall a time when their phone wasn’t in the same room with them. 79 percent of users confessed to having their phones with them for all but two hours of their working day. The connected dependence of consumers and their always-on, always connected mentality has dramatically altered what Forrester Research refers to as the “always-addressable customer.” So with the growth of this “always-on” attitude, it’s critical for companies to also be on 24/7 in order to anticipate…
  • 3 Things Your Agents Could Be Doing with Their Idle Time

    Christine OBrien
    15 Sep 2014 | 4:00 am
    Obviously, when we talk about efficiency in the workforce, we’re not striving for the kind of over-scheduling that will leave even the best and brightest agents burned out. We all need a little breathing room in our day. But excessive agent idle time should be an indication to take a closer look at scheduling and utilization rates. It also raises the question of how that time could be spent in a more productive manner – not that the occasional break isn’t conducive to morale. Research from Aberdeen shows that in contact centers headquartered mainly in North America and Europe, agents…
  • 3 Ways Your Data is Driving Brand Loyalty

    Rebecca Anderson
    11 Sep 2014 | 4:00 am
    Customer service is under a microscope. From horror stories to acts of kindness to humorous interactions, extreme examples of customer service circulate the web. A new one seems to pop up every week. Even the media has found these stories worthy of coverage. If we take a step back though and look outside of these exceptional experiences at typical day-day interactions a consumer has with a brand, what are the obstacles standing in the way of providing best-in-class service? The simplest answer: lack of data. It’s astounding that in today’s world of data overload, contact centers could be…
 
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    AT&T Networking Exchange Blog » Unified Communications

  • Red Bull Racing kicks data analysis and collaboration into high gear

    Bernard Yee
    17 Sep 2014 | 3:45 am
    For the winners of the last four FIA Formula One Drivers and Constructors’ World Championship titles, the 2014 season was always going to be more intense than ever. Infiniti Red Bull Racing, like its competitors, had to entirely redesign its cars to accommodate the most fundamental F1 regulation changes in a decade. Restrictions on track time for testing and the size of the on-site technical crew are also still in effect, meaning the team must to do more with less throughout the year. The plan: intense pre-season innovation and ongoing evolution at a blistering pace. To execute this…
  • Education isn’t a place

    Todd Smith
    16 Sep 2014 | 6:45 am
    It’s been said that work is no longer a place. The same can be applied to education. The romantic image of red brick universities and quaint community schools now has to be framed within a new era for education created by technology innovations. Today, we have a third generation of digital natives using information and communication tools that can support both their personal and student life with a combined effect that is greater than the sum of the parts. And of course, it’s reflective of the world they enter after finishing their education. For educational establishments, there are…
  • Build Your Brand with Web Conferences

    Mario Armstrong
    30 Jun 2014 | 3:45 am
    Hosting a web conference series is a great way to build brand recognition. Let’s take a look at three ways you can get started: 1. Plan a series, not just a single event A one-off event might seem like it would be the best use of your time and energy. After all, you could pour your effort into making a single event the best thing you’ve ever produced, and you could promote it everywhere. Unfortunately, it’s too easy to get lost in the clutter these days. With a single event, you risk spending all of your time to put on an event without attracting the audience you were hoping for.
  • This Time, It’s Personal: Business Collaboration Empowers Employees

    Cara Knight
    23 May 2014 | 3:45 am
    When organizations employ people, they are interviewed as individuals. They may be evaluated on their ability or willingness to build a team, lead a team or be part of a team, but it’s the individual who is being judged. Are organizations able to fully support enterprising individuals? Recognizing the importance of the individual using collaboration Collaboration is key, but individuals have to share the same stage. The May 2006 edition of the McKinsey Quarterly points out that complex problem solving requires an exchange of information and shared judgments between colleagues, customers and…
  • Legal Laggards: The Communications Gap

    Cara Knight
    22 May 2014 | 3:45 am
    Sales and marketing like to do it, Human Resources is fervent, and IT can be a little reticent. But, when it comes to communication-enabled collaboration, it appears no one lags further behind than legal. How well are today’s legal businesses collaborating? “Collaboration Frontiers: An Integrated Experience,” a 2013 commissioned study conducted by Forrester Consulting on behalf of AT&T, found that just 46 percent of respondents in the legal profession used collaboration or social technologies compared with 75 percent of colleagues in IT, 64 percent in HR and 62 percent…
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    GetVoIP: Communications Solutions Guide

  • Top 50 Web Conferencing Blogs of 2014

    Charles Samuel
    16 Sep 2014 | 12:01 am
    The writing is on the wall: web conferencing is here to stay. More and more businesses are choosing to split up their teams remotely and choosing to adapt to the way mobile technology is shifting how we all communicate. There's a lot to consider when determining which web conferencing solution works best for your company, but luckily, there are plenty of resources available online that can... Read More
  • 10 Crazy Marketing Stunts That Put Tech Startups On The Map (And Some Off)

    Reuben Yonatan
    9 Sep 2014 | 7:16 am
    PR stunts are nothing new. Way back in 1896, William Crush of the Missouri-Kansas-Texas Railroad put together a rather insane publicity stunt when he turned an empty spot of desert into “Crush City” for one day, promising the spectacle of a violent train crash. He painted one engine red, and the other green, and sent them on a tour of major cities months in advance of the event.... Read More
  • Insightly vs. Nimble: Which Is Better For SMBs?

    Charles Samuel
    4 Sep 2014 | 8:19 am
    Small businesses have a lot on their minds these days. They have to turn a profit, obviously. And they have to do so while being productive, efficient, and up-to-date with customer demands. Luckily for the business owners out there, there's a ton of software that can help with that last part. Now, of course, there are the juggernaut CRM brands that do everything really well, but their... Read More
  • To Rebrand Or Not? 8 Crucial Laws of Rebranding [Infographic]

    Reuben Yonatan
    3 Sep 2014 | 12:56 pm
    There is a dilemma that businesses face when they hit a wall. Its when a business's target demographics change, its competition forces evolution, or when social climate influences how it carries out its agenda. And when this happens, a business often evolves to keep up with the times and to stay ahead of the competition. But not all "rebranding" stories are good stories. Sometimes,... Read More
  • Ringcentral Pro vs Ooma Office Comparison

    Robert Pepper
    25 Aug 2014 | 10:42 am
    Ooma is one of the top names in residential VoIP, and RingCentral is one of the most popular hosted PBX providers. Ooma has expanded into business VoIP with an emphasis on home and small businesses. RingCentral has similarly expanded from unlimited minute plans to also having on-the-go plans that you can tailor for the size of your business. With 28 million small businesses in the US, and... Read More
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    Articles

  • Phone.com University – Getting Notifications for Voicemails via Email or Text Message

    Derrick Lewis
    22 Sep 2014 | 2:48 pm
    Need to be notified of voicemails when you’re out of the office? With voicemail notifications, you can have a notification of your voicemail sent to you via email or text message that you can listen to while on the road. Voicemail notifications are enabled on an extension-by-extension basis. Let’s walk through how to enable this setting on your account.  Enabling Voicemail Notifications for Email Mouse over Configure and select Manage Users & Extensions. Select Edit for your chosen extension. Scroll down to the Voicemail Notification Settings section. Select the checkbox for Send an…
  • Upgrade Your Phone and Communication Abilities with Our iPhone App

    Derrick Lewis
    16 Sep 2014 | 8:42 pm
    Apple recently unveiled their new iPhone 6 and it’s bigger and better than ever. If you’re considering upgrading, or perhaps this is your first iPhone, then why not take advantage of our iPhone app with that new phone of yours?  As a business owner, staying connected with your clients while outside of the office is critical. With our iPhone app, you can fulfill most of your business’s communication needs without being at your desk, including: Placing calls with your Phone.com number. No need for a desk phone to accomplish this. Our app allows you to use your Phone.com number as…
  • Phone.com University – How to Transcribe Your Voicemails to Text

    Derrick Lewis
    15 Sep 2014 | 9:49 am
    Tired of listening to each and every voicemail? Phone.com offers a voicemail transcription feature which will transcribe your voicemails to text. We offer two forms of voicemail transcription: Human Assisted Transcription: The first minute of your voicemail message is transcribed by a human. Automated Transcription: Voicemails are transcribed to text via our automated computer system. Voicemail transcription is activated on an extension-by-extension basis. Let’s walk through how to enable this feature. Activating Voicemail Transcription Mouse over Configure and select Manage Users &…
  • The Net Neutrality Debate, or Is It a Net Neutrality Debacle?

    Ari Rabban
    10 Sep 2014 | 4:40 pm
    I wrote about the FCC’s Net Neutrality proposal a few months ago and the debate is heating up again. Perhaps comedian John Oliver explained it best back in June: At issue is the creation of a two-tier system, or rather an HOV lane for those services that can pay more — players like Netflix, who recently signed service agreements with the largest cable provider Comcast. Some time back, the FCC asked the public to comment on Net Neutrality and now those comments are being published. A report summarizes more than a million of the comments received, the gist of the feedback…
  • Why You Should Use VoIP for Your Home Office Phone

    Derrick Lewis
    9 Sep 2014 | 2:45 pm
    If you are running your business from your home office on a land line, now is a great time to consider switching to a VoIP solution. VoIP offers many excellent benefits for a business owner that a land line simply can’t compete with, including: Exceptional call quality. Enjoy crystal clear, high-definition audio quality with a VoIP phone. A land line will never be able to match the clarity that a VoIP phone can offer. More features. Does your land line include menus, dynamic call forwarding, schedules, and the handful of other features that VoIP offers? These features are necessary to run a…
 
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