Unified Communications

  • Most Topular Stories

  • Altair: LTE the Right Choice for M2M & IOT

    Communications and Technology Blog - Tehrani.com
    26 Aug 2014 | 8:33 am
    Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these growing markets because they allow their legacy networks to be utilized to generate additional revenue. In addition, M2M products didn’t come with customer service costs associated with retail customers. Fast forward some years and the case is now being made that it is smarter to roll out M2M and IoT solutions on LTE networks. The reason? Basically, legacy networks eventually get mothballed and when they do your sensor network may need to be upgraded. This can be a…
  • Truphone Announces Winners from ClueCon 2014 Dangerous Demos Brightest Minds in Voice and Web Development Contend for Honors

    Comunicano
    Danielle Ross
    19 Aug 2014 | 6:00 am
    LONDON (Aug. 19, 2014) –Truphone, the world’s first global mobile operator, hosted Dangerous Demos, a competition of the most risky and entertaining technology demonstrations, at ClueCon 2014, an annual telephony and voice over IP developer conference in Chicago on Wednesday, Aug. 6. Dangerous Demos were started by Truphone’s Head of Research, James Body, to identify new and emerging technology that can eventually be deployed by Truphone or other carriers and mobile operators. “The idea behind the Dangerous Demos series of competitions really evolved from Truphone’s own history,”…
  • It’s official: LG’s G Watch R is real, round and ready in Q4

    Gigaom
    Kevin C. Tofel
    27 Aug 2014 | 7:00 pm
    LG will offer a sneak peek of its second Android Wear watch next week with availability next quarter. Inside you'll find much the same as the original G Watch, but the outside looks like a watch you actually might want to wear. It’s official: LG’s G Watch R is real, round and ready in Q4 originally published by Gigaom, © copyright 2014. Continue reading…
  • Coould AT&T Become the Largest U.S. Video Entertainment Supplier? Possibly

    IP Carrier
    Gary Kim
    26 Aug 2014 | 4:41 pm
    Will AT&T become the biggest U.S. linear video services provider sometime in 2015? Possibly. The scenario would have to involve two key developments: AT&T gets Federal Communications Commission and Department of Justice approval to buy DirecTV, and does not have to divest significant numbers of its customers (fixed or satellite). The second requirement for this scenario is that Comcast is denied permission to buy Time Warner Cable. In that instance, it is conceivable that AT&T might have 25.8 million video customers, while Comcast might have 21.7 million video customers. Of…
  • Robocalls to Cell Phones

    Mark Collier's VoIP/UC Security Blog
    voipsecurityblog
    31 Jul 2014 | 7:53 am
    See the video in the link below. This is another case of robocalls, specifically automated debt collection calls, gaining significant national attention: http://abcnews.go.com/Nightline/video/robocalls-cell-phone-money-24768246 We all know that these calls are a big issue for consumers on their land lines. The robocallers, whether they are selling a product, harassing their victim, trying a scam, or attempting to get information (vishing), have traditionally targeted landlines because they have lists of numbers and because the targets can be especially vulnerable (elderly consumers). However,…
  • add this feed to my.Alltop

    Communications and Technology Blog - Tehrani.com

  • Altair: LTE the Right Choice for M2M & IOT

    26 Aug 2014 | 8:33 am
    Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these growing markets because they allow their legacy networks to be utilized to generate additional revenue. In addition, M2M products didn’t come with customer service costs associated with retail customers. Fast forward some years and the case is now being made that it is smarter to roll out M2M and IoT solutions on LTE networks. The reason? Basically, legacy networks eventually get mothballed and when they do your sensor network may need to be upgraded. This can be a…
  • Defending Against an Autocomplete Smear Campaign

    25 Aug 2014 | 12:50 pm
    What would you do if you started to Google your name and Google was to suggest you complete the query with the word scammer, fraud or crook? While Google contends with lawsuits around the globe relating to autocomplete suggestions which are deemed libelous, one has to wonder if it isn’t possible to easily set up a campaign to smear anyone or any company. Google argues that features like autocomplete can’t be libelous because they utilize an algorithm which uses information from Google+ and user searches. The obvious question which hasn’t been addressed however is if one can…
  • ITEXPO 2014 Las Vegas Last Day Stories

    14 Aug 2014 | 10:52 am
    ITEXPO 2014 in Las Vegas is going amazingly well (photos) - thanks for your support. Yesterday I shared many of the stories our Content Boost team wrote. Here are the latest happenings from that same team to keep you up to date: ITEXPO Attendees Reminded of the Importance of a Compelling Social Media Strategy Imerjn: Riding the New Wave of Customized Cloud Solutions AARP CIO Takes Center Stage at ITEXPO West 2014 The Next Generation of Technology is Coming: Is Your Organization Ready? Three Best Practices for Building a Network DevOps for SDN, NFV The Ultimate Software Race: How Can Providers…
  • Important ITEXPO Content so far

    13 Aug 2014 | 2:12 pm
    We are fortunate that some of the Content Boost team at TMC came to ITEXPO in order to generate the stories and news you need to keep up to date with the market and show. I hope you find the following articles useful and more importantly helpful for what you do.BTW, the Content Boost team is utilized by many companies in the tech space - we are the back-end of their social media, white papers etc. We even write many stories which you read as contributed stories on other industry sites!It's not just tech companies though, we work with organizations of all types. Once again, here is a sampling…
  • The Acer Aspire Switch 10 Changes the Tech Landscape

    11 Aug 2014 | 2:11 pm
    This cheap tablet is perfect for students and consumers The Acer Aspire Switch 10 two-in-one touchscreen tablet/laptop may be the ultimate device for students and consumers. In short, it offers all the good of a PC meaning you can run full Microsoft Office applications like Word and Excel and at the same time it is a touchscreen tablet which can be used for media consumption. It runs Flash so all the challenges many other tablets have with this Adobe creation aren’t a problem. It is fast. Much faster than you would expect from a device that starts at $350. It is infinitely configurable…
 
  • add this feed to my.Alltop

    Comunicano

  • Truphone Announces Winners from ClueCon 2014 Dangerous Demos Brightest Minds in Voice and Web Development Contend for Honors

    Danielle Ross
    19 Aug 2014 | 6:00 am
    LONDON (Aug. 19, 2014) –Truphone, the world’s first global mobile operator, hosted Dangerous Demos, a competition of the most risky and entertaining technology demonstrations, at ClueCon 2014, an annual telephony and voice over IP developer conference in Chicago on Wednesday, Aug. 6. Dangerous Demos were started by Truphone’s Head of Research, James Body, to identify new and emerging technology that can eventually be deployed by Truphone or other carriers and mobile operators. “The idea behind the Dangerous Demos series of competitions really evolved from Truphone’s own history,”…
  • NexID Biometrics Joins the FIDO Alliance

    Sue Huss
    31 Jul 2014 | 7:23 am
      POTSDAM, NY – July 30, 2014 – NexID Biometrics, a leading provider of spoof mitigation and liveness detection solutions for the biometric authentication industry, has recently joined the FIDO Alliance, an industry consortium revolutionizing online authentication with standards for strong authentication. According to NexID COO Mark Cornett, “The decision to join FIDO Alliance stems from NexID’s mission to help make biometric authentication pervasive in use. We believe the FIDO Alliance is a key element to furthering that vision, and are pleased to join the organization’s…
  • Brain+ Adding 10 Languages to Highly-Ranked Brain-Training App After Downloads Jump 300 Percent in July

    Adrianne Buchta
    30 Jul 2014 | 8:50 am
    Brain+ Listed in App Store as Best New App in 44 Countries  COPENHAGEN, Denmark – July 30, 2014 – After successfully introducing its highly-ranked, free brain-training app to the U.K. and North America earlier in July, Brain+ announces the addition of multiple new languages to its mobile platform. This week Brain+ adds Spanish, French, Italian and German as language options for its iOS app.  Later in the month, Brain+ plans to add traditional and simplified Chinese, Japanese, Korean, Brazilian Portuguese and Russian as additional language choices for those using the education…
  • New Brain-training App Brain+ Launches in U.S., Canada and U.K.

    Adrianne Buchta
    8 Jul 2014 | 5:01 am
    Outperforms existing apps in user engagement, effectiveness and price COPENHAGEN, Denmark – July 8, 2014 – Brain+, a new brain-training regimen that outpaces existing apps in engagement, effectiveness and economy for users, is being launched today in the United States, Canada and the United Kingdom.  Free to download, Brain+ is available now to iPhone and iPad users through the Apple AppStore.   Brain+ contains a number of scientifically designed yet fun and motivating mind-training games that improve key mental capabilities in the areas of attention, memory, problem…
  • iotum Ranks No. 54 on the 2014 PROFIT 50

    Danielle Ross
    12 Jun 2014 | 2:25 pm
    PROFIT magazine unveils 26th annual list of Canada’s Fastest-Growing Companies TORONTO (June 12, 2014) - Canadian Business and PROFIT today ranked iotum, a global leader in reliable and affordable HD audio conferencing, No. 54 on the 26th annual PROFIT 500, the definitive ranking of Canada’s Fastest-Growing Companies. Published in the July issue of Canadian Business and online at PROFITguide.com, the PROFIT 500 ranks Canadian businesses by their revenue growth over five years. iotum made the 2014 PROFIT 500 list with five-year revenue growth of 1,269%. The company recently capitalized on…
  • add this feed to my.Alltop

    Gigaom

  • It’s official: LG’s G Watch R is real, round and ready in Q4

    Kevin C. Tofel
    27 Aug 2014 | 7:00 pm
    LG will offer a sneak peek of its second Android Wear watch next week with availability next quarter. Inside you'll find much the same as the original G Watch, but the outside looks like a watch you actually might want to wear. It’s official: LG’s G Watch R is real, round and ready in Q4 originally published by Gigaom, © copyright 2014. Continue reading…
  • Red Hat’s Brian Stevens steps down from CTO position

    Jonathan Vanian
    27 Aug 2014 | 5:03 pm
    Red Hat’s CTO Brian Stevens is leaving the company after over a decade of service, the company said today in an announcement. Paul Cormier, Red Hat’s president of products and technologies, will be taking over CTO duties until the company finds a replacement. Stevens was a […] Red Hat’s Brian Stevens steps down from CTO position originally published by Gigaom, © copyright 2014. Continue reading…
  • Chef engineer leaves the company after receiving death threats from its open source community

    Jonathan Vanian
    27 Aug 2014 | 4:45 pm
    A Chef release engineer claims that he received death threats and abusive emails due to his contributions on projects relating to the open source configuration management tool. Chef engineer leaves the company after receiving death threats from its open source community originally published by Gigaom, © copyright 2014. Continue reading…
  • Why big data has some big problems when it comes to public policy

    Derrick Harris
    27 Aug 2014 | 4:39 pm
    It's easier to gather and easier to analyze than ever before but data scientists and researchers often have a difficult time overcoming the much more powerful forces fighting against them. Why big data has some big problems when it comes to public policy originally published by Gigaom, © copyright 2014. Continue reading…
  • Startup lessons from the Knight News Challenge: Make damn sure you fill a market need

    Mathew Ingram
    27 Aug 2014 | 3:58 pm
    The Knight Foundation looked at the 28 media-focused startups it funded as part of its News Challenge competition in 2010 and 2011 and came up with some useful lessons for those who might want to follow in their footsteps Startup lessons from the Knight News Challenge: Make damn sure you fill a market need originally published by Gigaom, © copyright 2014. Continue reading…
 
  • add this feed to my.Alltop

    IP Carrier

  • Coould AT&T Become the Largest U.S. Video Entertainment Supplier? Possibly

    Gary Kim
    26 Aug 2014 | 4:41 pm
    Will AT&T become the biggest U.S. linear video services provider sometime in 2015? Possibly. The scenario would have to involve two key developments: AT&T gets Federal Communications Commission and Department of Justice approval to buy DirecTV, and does not have to divest significant numbers of its customers (fixed or satellite). The second requirement for this scenario is that Comcast is denied permission to buy Time Warner Cable. In that instance, it is conceivable that AT&T might have 25.8 million video customers, while Comcast might have 21.7 million video customers. Of…
  • T-Mobile US Promotion Attacks Tablet Segment of the Market

    Gary Kim
    26 Aug 2014 | 10:06 am
    Not content to battle for phone accounts, T-Mobile US now has launched a promotion aimed at snaring more tablet accounts. T-Mobile, starting September 3, 2014, will allow any Simple Choice customer to add a tablet to a postpaid Simple Choice phone plan for $10 per month. T-Mobile US also will match the customer's 4G Long Term Evolution data plan, up to 5 GB a month.For example, a customer with a Simple Choice smartphone plan with 5 GB of LTE data can add a tablet with another 5 GB of data set aside for use on that tablet, for just $10 per month.That particular promotion is…
  • How Widespread will Gigabit Competition Be?

    Gary Kim
    25 Aug 2014 | 4:08 pm
    Gigabit networks now have become the value-price umbrella under which Internet service providers in a growing number of communities must operate. To be sure, not every neighborhood will have access to one or more providers, nor is it clear that demand is present in every neighborhood of every city. In all likelihood, supply will tend to be deployed where there is expected demand. Some might worry that there will not be competition in many, or most markets. Some of us would bet there will ultimately be two or more ISPs offering such service in most markets where major…
  • TV Drives Deutsche Telekom Fixed Network Results

    Gary Kim
    25 Aug 2014 | 2:11 pm
    Fiber to cabinet investments in the German market remain difficult to justify on tradtional return on investment grounds, but appear to be strategic, nonetheless. Deutsche Telekom argues it is “investing more in our home market than any other European incumbent,” according to Timotheus Höttges, Deutsche Telekom Chairman of management board chairman and CEO. As part of that investment, Deutsche Telekom has bumped Long Term Evolution coverage to 77 percent of potential customers and fiber to the home coverage to 39 percent of households.Deutsche Telekom expects it will cover 45 percent of…
  • U.S. Mobile Marketing War Might Last Another Year or Two

    Gary Kim
    25 Aug 2014 | 1:48 pm
    Once started, mobile marketing wars tend to gain momentum, at least for a while. The issue is how the structure of the U.S. mobile market might have changed, in perhaps a year or two, when the current war has ended. In fact, as recently as the start of 2014, it would still have been possible to hear observers claim there was no price war going on in the U.S. market. Even Verizon Wireless, normally loathe to engage in promotional efforts, has done so since Sprint started a new price attack of its own in the U.S. mobile market. That is because the U.S. mobile marketing war might be depressing…
  • add this feed to my.Alltop

    Mark Collier's VoIP/UC Security Blog

  • Robocalls to Cell Phones

    voipsecurityblog
    31 Jul 2014 | 7:53 am
    See the video in the link below. This is another case of robocalls, specifically automated debt collection calls, gaining significant national attention: http://abcnews.go.com/Nightline/video/robocalls-cell-phone-money-24768246 We all know that these calls are a big issue for consumers on their land lines. The robocallers, whether they are selling a product, harassing their victim, trying a scam, or attempting to get information (vishing), have traditionally targeted landlines because they have lists of numbers and because the targets can be especially vulnerable (elderly consumers). However,…
  • FBI Private Industry Notification on Telephony Denial of Service (TDoS)

    voipsecurityblog
    12 Jul 2014 | 7:10 am
    The FBI just released another private industry notification to warn enterprises about contined Telephony Denial of Service (TDoS) attacks. The FBI warns that the attacks tend to target hospitals and Public Safety Access Points (PSAPs), the administrative part of a 911 center. Here is a PDF - I don't have a link: Download PIN 20140702-001 The FBI predicts that TDoS will become the go-to attack against any enterprise who is heavily depending upon their voice systems. This includes any enterprise, but in particular, those with public facing contact centers, in the financial, health care,…
  • Firm Avoids a Toll Fraud Charge

    voipsecurityblog
    9 Jul 2014 | 2:49 pm
    Back in 2011, a firm was hit with toll fraud and racked up a $35,000 bill. The firm refused to pay and fought the issue in court. The court found in favor of the firm and ruled that the service provider did not provide adequate security. This is the first time I recall seeing such a ruling in the press. Enterprises and service providers deal with responsibility for toll fraud all the time, with the many different results (service provider takes responsibility for the first issue, both parties cover portions of the cost, and the enterprise covers the cost).  Here is a link to the…
  • Several Articles on VoIP Security by Jon Arnold on Toolbox

    voipsecurityblog
    27 Jun 2014 | 9:47 am
    Jon Arnold made several blog posts on toolbox.com on VoIP security. Here is a link to the latest one, discussing toll fraud: http://it.toolbox.com/blogs/voip-news/two-more-things-to-know-about-toll-fraud-61803 There are several other articles - check them out.
  • Secure Telephony Identity Revisited (STIR)

    voipsecurityblog
    12 Jun 2014 | 1:34 pm
    For those not familiar with STIR, it is an effort (working group) attempting to solve the issue of spoofed calling number (caller ID). It has become so easy to generate calls with random anonymous numbers or specific/targeted spoofed numbers, that the source number has lost most of its value as an indicator of who is calling. This enables some attacks, but more importantly, makes other attacks such as Telephony Denial of Service (TDoS), voice SPAM (robocalls), scams, voice phishing (vishing), and harassing/threatening calls much more of an issue. I just finished attending the 2014 SIP Network…
 
  • add this feed to my.Alltop

    UCStrategies Blog | UCStrategies Blog

  • Mobile UC Needs More Control For Contact Recipients

    Art Rosenberg
    21 Aug 2014 | 1:43 pm
    One of the key changes taking place with mobile business communications, is that, in addition to facilitating all modes of person-to-person contacts, it is also enabling real-time “push” notifications from communication services and automated business process applications (CEBP). Such notifications can take a variety of forms, depending on how things are set up for the user’s mobile device. The problem, however, is that contact recipients are rapidly becoming overwhelmed by such notification messages, which can be both disruptive and consume too much of the recipient’s…
  • Collaborative Text Messaging Started Historically With “Time-Sharing” In 1964

    Art Rosenberg
    17 Aug 2014 | 3:43 pm
    “UC&C” is all the rage these days, as mobile end users with smartphones and tablets interact with each other and with automated online applications across location-independent organizational boundaries with various flavors of messaging and real-time voice and video connections. Of course, most people think this is all because of new online computer and communication technologies and mobile, multimodal endpoint devices. But, guess what? It really started before the establishment of the Internet and wireless mobility, when “interactive computing” was first developed…
  • Two UC Perspectives – BYOD End Users and Business Processes

    Art Rosenberg
    10 Aug 2014 | 11:50 am
    Originally, person-to-person communications required the contact initiator and the contact recipient to use the same kind of endpoint device and a single mode of communication. That applied to both real-time telephony, as well as asynchronous messaging. In the beginning, contact addressing with people was also location-based, until wireless came into play. Today, we are seeing communications becoming both mode and location independent, as well as enabling business processes becoming contact initiators that can generate event-based, personalized “notification” messages. Whether it…
  • Pick Your Virtual Doctor!

    Art Rosenberg
    15 Jul 2014 | 9:24 am
                       By Art Rosenberg, The Unified-View/ UC Strategies Expert I have long expected that health care would become an important driver for Mobile UC because patient interactions with health care personnel (doctors, nurses) will require all modes of contact to replace expensive face-to-face visits whenever possible. This recent article in the Los Angeles Times shows that health care is rapidly becoming able to do that. Since health care affects all consumers, once they start exploiting Mobile UC for that purpose, they will rapidly want similar capabilities for all…
  • Managing Multimodal Messaging

    Art Rosenberg
    21 Jun 2014 | 3:37 pm
    There is so much change going on in business communications, it is hard to keep track of what’s real and what’s coming! More importantly, the new stuff has to coexist for a while with our legacy forms of business communications, i.e., text messaging and telephony. That’s why moving business communications to the “clouds” as software will provide both greater flexibility, faster and easier integrations and interoperability, and the ability to support BYOD mobility. I have long maintained that UC must include contacts between automated business processes and…
  • add this feed to my.Alltop

    UCStrategies.com Articles Feed

  • Five Things We Can Learn From Millennials About Collaboration

    Jon Arnold
    27 Aug 2014 | 12:45 pm
    While Millennials are quickly becoming the primary consumers of UC&C applications, the creators of these platforms are from another generation. Pre-Internet thinking is still prevalent, and a generational gap remains that needs to be closed. In that context, I’m going to briefly outline five things the UC space can learn from Millennials when it comes to collaboration.
  • UC And Clouds Brings HP And Avaya Together

    Art Rosenberg
    27 Aug 2014 | 9:35 am
    In a global analyst teleconference today, Avaya’s Brett Shockley and HP’s David Dowse described how they would be dividing up their technology responsibilities in providing cloud-based unified communication services to all types of mobile and desktop end users that interact with business organizations.
  • Avaya and HP Team Up to Provide UC and Contact Center as Services

    Robbie Pleasant
    27 Aug 2014 | 5:53 am
    Avaya and HP Enterprise Services (ES) recently announced a new multi-year agreement intended to offer new cloud services to enterprises.
  • Clash of the Titans – Control of the Desktop is the Real UC Challenge

    Roberta J. Fox
    26 Aug 2014 | 11:43 am
    From recent projects, we have come to the realization that the real technology challenge in developing UC strategies and future solutions revolves around what operating system and desktop applications will be running on the various desktop and mobile devices that you are trying to communications enable.
  • Revisiting Social Customer Care

    Blair Pleasant
    26 Aug 2014 | 6:12 am
    The good news is that an increasing number of companies are starting to provide customer care using social media channels, but the bad news is that for many of them, it’s still separate from their contact center operations.
  • add this feed to my.Alltop

    Plum Voice » Blog

  • Give Customers a Voice, Heed Their Criticism

    Charlie Smith
    21 Aug 2014 | 2:52 pm
    Share This: In an apparent attempt to reduce the number of negative reviews it receives online, a hotel in Hudson, New York, decided to start […] …read more The post Give Customers a Voice, Heed Their Criticism appeared first on Plum Voice.
  • Do Post-Call Surveys for Real-Time Customer Service Recovery

    Charlie Smith
    14 Aug 2014 | 9:51 am
    Share This: Most customers use self-service to get in and out quickly, so it’s no surprise when they don’t want to do a post-call survey. […] …read more The post Do Post-Call Surveys for Real-Time Customer Service Recovery appeared first on Plum Voice.
  • Anatomy of a Well-Written Survey

    Charlie Smith
    4 Aug 2014 | 8:19 am
    Share This: A well-written survey is a more accurate one. However, writing good surveys isn’t necessarily intuitive. Here’s an infograph with the key elements of […] …read more The post Anatomy of a Well-Written Survey appeared first on Plum Voice.
  • Sampling Methods for Surveys

    Charlie Smith
    30 Jul 2014 | 10:35 am
    Share This: Choosing a sampling method is a vital piece in the survey process because different sampling methods yield different results with varying degrees of […] …read more The post Sampling Methods for Surveys appeared first on Plum Voice.
  • Surveys: The PR Nightmare Vaccine

    Charlie Smith
    25 Jul 2014 | 10:22 am
    Share This: When thinking of surveys, it’s important to remember what they actually are: data. Surveys yield data that helps us make informed decisions on […] …read more The post Surveys: The PR Nightmare Vaccine appeared first on Plum Voice.
 
  • add this feed to my.Alltop

    NFC World+

  • Smart Card Alliance offers HCE paper

    Sarah Clark
    27 Aug 2014 | 7:13 am
    The Smart Card Alliance has published Host Card Emulation (HCE) 101, a white paper that “takes a deep dive into HCE and NFC opportunities and security considerations”. HCE is “an opportunity for application developers to... Read the rest of Smart Card Alliance offers HCE paper at NFC World+.
  • Square lets consumers send cash by text

    Sarah Clark
    27 Aug 2014 | 7:08 am
    Payments startup Square has expanded its Square Cash service, which lets US consumers send money to a contact via email, to include support for sending funds via an SMS text message. The update to the... Read the rest of Square lets consumers send cash by text at NFC World+.
  • Citi launches digital wallet

    Sarah Clark
    27 Aug 2014 | 6:32 am
    Financial services giant Citi has launched a digital wallet that uses MasterCard’s MasterPass technology to let US credit card holders “more quickly and conveniently make purchases at thousands of online merchants”. Customers who sign up... Read the rest of Citi launches digital wallet at NFC World+.
  • Estimote unveils BLE stickers

    Sarah Clark
    27 Aug 2014 | 6:22 am
    Bluetooth Low Energy (BLE) beacon maker Estimote has introduced a new product category that it calls “nearables”, stickers that contain a Bluetooth Smart controller, an ARM processor and both an accelerometer and a temperature sensor.... Read the rest of Estimote unveils BLE stickers at NFC World+.
  • IPC Media promotes magazine sales via convenience store beacons

    Sarah Clark
    27 Aug 2014 | 6:13 am
    Publisher IPC Media is using Bluetooth Low Energy (BLE) beacons installed in 740 One Stop convenience stores across the UK to offer discounted copies of its Chat, Pick Me Up, Woman and TV & Satellite... Read the rest of IPC Media promotes magazine sales via convenience store beacons at NFC World+.
  • add this feed to my.Alltop

    Aspect Blogs

  • TCPA Compliant Without Reducing Profitability

    Michael Kropidlowski
    26 Aug 2014 | 6:30 am
    Nearly everyone today thinks about the explosion and proliferation of mobile device use and how it has brought with it greater consumer convenience, entertainment or safety as a good thing. Everyone but contact centers. Today 55% of households can only be contacted via a wireless device which makes life difficult and complicated for contact centers trying to connect with their customers. The Telephone Consumer Protection Act (TCPA) has strict regulations about contacting consumers’ mobile devices so sending a reminder, delivering an important notification or collecting a debt without…
  • Burstability: The Next Big Play for Your Contact Center This Season

    Maddy Hubbard
    22 Aug 2014 | 4:00 am
    They say it’s never too early to start thinking about “the season.” One would naturally assume the holiday season, but not in this case.  We’re talking football season, and more specifically, college football, which is rapidly approaching. On August 30th, the first Saturday of the college football season, there are 60 games scheduled to be played, 50 of which will be televised (where is “The Ocho” when you need it to broadcast the other 10 games?) You may be asking what college football has to do with a cloud contact center. Let’s take a look at a few possible demand-driven…
  • The Omni-Channel Workforce and the Brave New World of Customer Interaction

    Eric Hagaman
    20 Aug 2014 | 4:00 am
    In an increasingly omni-channel world, where customers want to be able to engage companies whenever and wherever they please, a more intelligent approach is needed to manage the skilled labor necessary to address this rising consumer demand. And not only in the voice channel, but in all of the communication channels as well. The contact center industry has spent decades refining the intricacies of forecasting, scheduling and intra-day tracking of adherence for inbound and outbound voice calls. The next frontier is wrestling with the management of the workforce across all of these channels.
  • Omni-Channel Service Could Make Fast Food Even Faster

    Mark King, SVP Europe & Africa
    18 Aug 2014 | 4:00 am
    Fast food is something that many of us enjoy; being able to receive whatever food you crave quickly, and with minimal effort, makes it a popular choice for households worldwide. The recent news that Domino’s will be embracing a new omni-channel system brings to light an interesting discussion on how the fast food market can make the most out of an omni-channel approach. Fast food is a huge industry and one that operates in almost every corner of the UK. According to VoucherCodes.co.uk, Britain spends a huge £29.4 billion per year on fast food, with the average Brit spending £109 per month…
  • Seek Out These 11 Advantages in a Cloud Contact Center

    Alyx Kaczuwka
    13 Aug 2014 | 4:00 am
    If you’re considering a Cloud-based contact center solution, you probably already realize that not every Cloud was created equal. In fact, when you look past all the promises, some solutions turn out to be much more “fluff” than substance – and that’s no way to power your enterprise’s customer experience. We’d like to invite you to consider 11 key advantages that Aspect’s Zipwire has over the competition,  which includes how our history of contact center innovation has come together with fresh and innovative strategies that create a consistent customer experience on voice,…
  • add this feed to my.Alltop

    GetVoIP: Communications Solutions Guide

  • Ringcentral Pro vs Ooma Office Comparison

    Robert Pepper
    25 Aug 2014 | 10:42 am
    Ooma is one of the top names in residential VoIP, and RingCentral is one of the most popular hosted PBX providers. Ooma has expanded into business VoIP with an emphasis on home and small businesses. RingCentral has similarly expanded from unlimited minute plans to also having on-the-go plans that you can tailor for the size of your business. With 28 million small businesses in the US, and... Read More
  • 100 Great Subscriptions That Will Streamline Your Business

    Reuben Yonatan
    20 Aug 2014 | 7:10 am
    The flexible, affordable, and convenient nature of subscription services make them a natural choice for companies looking to streamline operations in every aspect of their business. The rise of cloud technology and software-as-service products means that you have more choices than ever before, and spreading payment over monthly subscription fees allows you to minimize the risk of your... Read More
  • The Top 9 Most Secure Remote PC Access Software of 2014

    Charles Samuel
    19 Aug 2014 | 7:21 am
    Remote access to PCs has long been a tricky IT staple. On the one hand, gaining authorized control to your device and its files is a great thing, allowing for users to have quick access to their most essential electronic items. But on the other hand, this convenience has become a bigger and bigger concern for sophisticated hackers and the infiltration techniques they employ to gain access... Read More
  • 10 Simple Ways To Make Your Office Look Cleaner Than It Really Is

    Charles Samuel
    13 Aug 2014 | 3:55 am
    Your office is your home away from home. And keeping the office clean is an incredibly important function of everyday work life. While it'd be great if you could clean up after yourself every day to make sure everything is always spick-and-span, the truth is that you'll probably hold off on the bigger cleaning chores until you absolutely need to... Until somebody important knocks on the... Read More
  • Viber vs. WhatsApp: Which App Does More?

    Charles Samuel
    7 Aug 2014 | 7:33 am
    Communication apps are a dime a dozen nowadays. There are plenty to choose from, each offering a different set of bells and whistles that make the user experience unique. Among the most popular of today's communication and mobile messaging apps are Viber and WhatsApp. While they share some of the same standard features for messaging, they're both fundamentally distinct from each... Read More
 
Log in