Unified Communications

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  • Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

    Communications and Technology Blog - Tehrani.com
    16 Apr 2014 | 11:34 am
    Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to get into more OEM tablet designs in Asia and elsewhere.Intel said that its Windows tablets are shipping in numbers which barely register in their quarterly numbers. Obviously this isn't a positive development. To put this in perspective, out of the five-million processors the chip behemoth shipped for tablets, as little as 10% were for Windows. It seems many analysts are convinced that for Windows devices to be successful, they need keyboards and to some extent this…
  • PamFax 3.0 Launches – The Complete Fax Solution

    Comunicano
    Danielle Ross
    16 Apr 2014 | 4:05 am
    Versatile faxing app enables businesses to send and receive faxes worldwide via any browser, plus Windows and Mac OS/X desktops, and iOS, Android and Blackberry devices MUNICH, GERMANY -- April 16, 2014 -- PamConsult GmbH today launched PamFax 3.0, its newly updated complete fax solution for Windows PCs, smartphones and tablets, enabling businesses to distribute faxes worldwide quickly and economically online. Offering an innovative and simplified user experience, this new version of PamFax complements existing versions found on the PamFax web portal, Mac OS/X, Amazon Fire and Linux…
  • Drones 101 and why your August smart lock hasn’t shipped just yet

    Gigaom
    Stacey Higginbotham
    18 Apr 2014 | 12:01 am
    Between Amazon threatening to use drones to deliver packages, to etiquette questions about what to do when you find a fallen drone, the tech set and popular culture has become obsessed with the flying machines. So I asked my colleague Signe Brewster to come on the show to offer us a little intro to drones course. After all, many of them are connected. She shares a lot of information about what’s on the market today, what they are doing and how hard it is to learn how to fly them indoors. She also asks for help in connecting her venetian blinds. The second half of the show I talk to…
  • AVST CEO Speaking at ACUTA; Identifies Hybrid Cloud, Mobility and Automation as the Future of Campus Communications

    AVST - Latest News for CallXpress
    30 Mar 2014 | 6:00 pm
    Shares Best Practices Gained from UC Implementations at More Than 1,100 Educational Institutions
  • Tablets are Driving Net New Mobile Connections in U.S. Market

    IP Carrier
    Gary Kim
    17 Apr 2014 | 7:52 am
    Tablets with mobile connections now are driving net connection growth in the U.S. mobile market for most of the largest national service providers. Mobile tablet connections grew about  46 percent in 2013, according to researchers at NPD. For AT&T, in particular, tablet subscribers are a large part of what's driving net subscriber additions. Some  440,000 of AT&T's net new postpaid subscribers in the fourth quarter of 2013 were tablet connections. “Connected devices” (tablets, principally) drove net mobile additions at AT&T during the third quarter of 2013, as did…
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    Communications and Technology Blog - Tehrani.com

  • Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

    16 Apr 2014 | 11:34 am
    Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to get into more OEM tablet designs in Asia and elsewhere.Intel said that its Windows tablets are shipping in numbers which barely register in their quarterly numbers. Obviously this isn't a positive development. To put this in perspective, out of the five-million processors the chip behemoth shipped for tablets, as little as 10% were for Windows. It seems many analysts are convinced that for Windows devices to be successful, they need keyboards and to some extent this…
  • Camera-Phone Opportunity Exists for Samsung

    14 Apr 2014 | 12:48 pm
    There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to on a phone like Instagram and Facebook support. Note, last year's Samsung's Galaxy S4 Zoom camera-phone went too far... You don't want to hold a big clunky camera to your face. The point is, if you are going to sell a camera that zooms, then it will be a data only device. Market it as such.If you market it as a phone, you end up with a platypus - an animal sarcastically said to have been designed by a committee.Having said that, Samsung is set to unveil an updated…
  • Tomorrow is Purchase Google Glass Day!

    14 Apr 2014 | 10:32 am
    If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are lucky) get ahold of Google Glass for yourself. Talk about a great way to ease the pain of tax day and a way to spend your refund - with one simple activity. The predictions for wearable computing growth have been off the charts  and every company it seems wants to be the leader in designing the next generation of computing device. Will Glass be one of the ways we communicate with technology going forward? Who knows - but what I can tell you is most every Glass owner I have interviewed loves…
  • Drones are Huge at NAB 2014

    8 Apr 2014 | 3:11 pm
    Here at NAB 2014 in Las Vegas the show is awash in cameras, lenses, mounts and talk of 4K but what I found most fascinating were the hundred-plus drones on display. They also seemed to capture much of the attention from attendees at the show. Of special note was the fact that drones were being sold by companies with huge booths as well as the smallest of the small. The point is the cost to make a drone is fairly low and reselling OEM drones is also fairly easy to do. This market will soon be highly commoditized and of course this ties into my ongoing concern regarding drones being used as…
  • The Urban Drone Wars Continue

    8 Apr 2014 | 11:00 am
    Two months ago I warned of the coming urban drone wars and I was 100% sure I was spot-on with my predictions about the future. My worst frears have come true today as just 20 miles or so from TMC's Norwalk, CT HQ, someone was arrested for trying to fly a drone with a bomb on it into a school and federal building. The implications are massive. Policing in two-dimensions with metal detectors doesn't help when we live in a world with three-dimensional threats!The only way to fight malicious drones is with good drones and each side will need more to stay competitiive. This is what I said in my…
 
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    Comunicano

  • PamFax 3.0 Launches – The Complete Fax Solution

    Danielle Ross
    16 Apr 2014 | 4:05 am
    Versatile faxing app enables businesses to send and receive faxes worldwide via any browser, plus Windows and Mac OS/X desktops, and iOS, Android and Blackberry devices MUNICH, GERMANY -- April 16, 2014 -- PamConsult GmbH today launched PamFax 3.0, its newly updated complete fax solution for Windows PCs, smartphones and tablets, enabling businesses to distribute faxes worldwide quickly and economically online. Offering an innovative and simplified user experience, this new version of PamFax complements existing versions found on the PamFax web portal, Mac OS/X, Amazon Fire and Linux…
  • ItsOn Inc. Raises $12.5M in Series C Funding Led by Tenaya Capital, with Additional Investment from Andreessen Horowitz

    Danielle Ross
    15 Apr 2014 | 5:00 am
    Investment will finance mobile solutions provider’s global expansion REDWOOD CITY, Calif. – April 14, 2014 – ItsOn Inc., the leader in Mobile Smart Services™, today announced it has received $12.5 million in a Series C round of funding led by Tenaya Capital with participation from existing investor Andreessen Horowitz.  ItsOn’s cloud-based service platform enables mobile operators around the world to radically change the mobile experience for their customers. By delivering highly differentiated contextual services and on-device purchases, the technology promises to reduce…
  • Voxeet Audio Conferencing Goes Global with Dial-In Support in 40-Plus Countries and brings 3DHD Immersive Audio to Macs

    Adrianne Buchta
    2 Apr 2014 | 5:05 am
    - Create and join conferences from anywhere with nearly any smartphone, tablet, PC, feature phone or deskphone  - New Mac client is ideal for enterprises with Apple-centric offices, BYOD policies and telecommuting employees who prefer Macs  - Seamless conference transfers between Mac, Windows, iOS and Android SAN FRANCISCO – April 2, 2014 – More than 72 million Macs are in use worldwide. The new generation of Voxeet’saward-winning mobile apps and desktop softphones is available today to Mac users running Mavericks 10.8 or later, freeing them from the…
  • Truphone Expands Local Mobile Services to Germany, Poland and Spain

    Danielle Ross
    2 Apr 2014 | 5:00 am
    German, Polish and Spanish mobile numbers now available on one US SIM card Eliminates businesses from “Turning Off” mobile data services in key countries Durham, N.C., April 2, 2014 – Truphone, the mobile operator “Built for Global Business,” has expanded its Truphone Zone to include Germany, Poland and Spain. Companies doing business in the Truphone Zone – which also includes the U.S., United Kingdom, Australia, Hong Kong and the Netherlands – will benefit with local rates for international mobile calls, texts and data services within the Zone.  The expansion also means…
  • NexID First To Offer “Liveness Detection” Software For Mobile Devices

    Sue Huss
    18 Mar 2014 | 12:59 pm
      Technology Agnostic, Software Can Enhance Security for Fingerprint Sensors on Mobile Devices WASHINGTON, March 18, 2014 – As mobile device manufacturers embed fingerprint ID into millions of smartphones, NexID Biometrics today introduces its Mobile Live Finger Detection (LFD) software, the first liveness detection solution designed specifically to exceed the convenience and security needs of mobile users worldwide.  The software provides authentication rates as high as 94-97 percent, offering the highest levels of “spoof-proofing” software available on the market today.
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    Gigaom

  • Drones 101 and why your August smart lock hasn’t shipped just yet

    Stacey Higginbotham
    18 Apr 2014 | 12:01 am
    Between Amazon threatening to use drones to deliver packages, to etiquette questions about what to do when you find a fallen drone, the tech set and popular culture has become obsessed with the flying machines. So I asked my colleague Signe Brewster to come on the show to offer us a little intro to drones course. After all, many of them are connected. She shares a lot of information about what’s on the market today, what they are doing and how hard it is to learn how to fly them indoors. She also asks for help in connecting her venetian blinds. The second half of the show I talk to…
  • Uber adds new $1 “safe rides fee” to UberX rides

    Biz Carson
    17 Apr 2014 | 5:03 pm
    Uber announced today that it will start tacking on a $1 “safe rides fee” to every UberX ride. In a blog post, the company said the extra dollar would go towards security measures, like background checks and driver education. Both Uber and Lyft extended their insurance options to cover drivers better last month. The extra $1 won’t be too much of a cost burden though after UberX cut prices earlier this year.Related research and analysis from Gigaom Research:Subscriber content. Sign up for a free trial.A look back at the first quarter of 2014
  • Google is sending dummy Glass units to prospective Explorers

    Kif Leswing
    17 Apr 2014 | 4:46 pm
    Would you like to try out Google Glass before spending $1500? Unless you know somebody with a pair, you’re out of luck. But a user on Reddit has posted images of the next best thing: a program where you can try on Google’s Glass-compatible frames and see whether they look good on your delicate face. Google has confirmed the trial program through its Google Plus page. In exchange for a $50 deposit, Reddit user clide received four pairs of Glass in the mail, each with a different titanium frame and different color Glass unit. All four pairs of Glass were nonfunctional. One…
  • Can a little-known blogger turn his site into a business by selling memberships? Ben Thompson is sure going to try

    Mathew Ingram
    17 Apr 2014 | 3:49 pm
    If the launches of various new-media entities over the past year — from Beacon’s crowdfunding efforts and Syria Deeply’s topic-focused site to Ezra Klein’s Vox project and Jessica Lessin’s The Information — it’s that there is no end of experimentation going on when it comes to business models. But can a not very well-known blogger with no team behind them turn their writing into a successful freemium business? Technology analyst Ben Thompson is determined to try: he launched a new membership-based model on his blog Stratechery this week and I talked…
  • Twitter account tied to “Internet crime” police raid – report

    Jeff John Roberts
    17 Apr 2014 | 2:20 pm
    Police carried out a raid on a home in Peoria, Illinois, in an attempt to unmask the person behind a Twitter account that lampooned the town’s mayor, according to a report in the Peoria Journal Star. A 27-year-old woman, who was one of three people in the house at the time of the raid, told the news outlet that the police seized every electronics item in the house, asked her about the Twitter account and told her an “internet crime” had taken place. Her boyfriend was reportedly charged with possession of marijuana. The account in question, @peoriamayor, showed a photo…
 
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    IP Carrier

  • Tablets are Driving Net New Mobile Connections in U.S. Market

    Gary Kim
    17 Apr 2014 | 7:52 am
    Tablets with mobile connections now are driving net connection growth in the U.S. mobile market for most of the largest national service providers. Mobile tablet connections grew about  46 percent in 2013, according to researchers at NPD. For AT&T, in particular, tablet subscribers are a large part of what's driving net subscriber additions. Some  440,000 of AT&T's net new postpaid subscribers in the fourth quarter of 2013 were tablet connections. “Connected devices” (tablets, principally) drove net mobile additions at AT&T during the third quarter of 2013, as did…
  • TV Paradigm Shift?

    Gary Kim
    17 Apr 2014 | 5:06 am
    When major scientific theories (paradigms) are about to change, one encounters confusion. When an accepted scientific paradigm is about to change, scientists find they have to work harder to fit existing data to an older theory. When a paradigm is accepted,most scientific progress occurs incrementally, by the accumulation new data that then is fitted into the paradigm. When anomalies start to appear often, it can be a sign that the paradigm is wrong.Eventually, the inability of the older paradigm to explain and predict leads to a revolution in thought and the establishment of a new paradigm.
  • Dish Network Will Play a Role in Rearranging U.S. Mobile and Video Market Share

    Gary Kim
    16 Apr 2014 | 8:22 am
    source: Bruck KushnickFacing important decisions about potential consolidation in both video entertainment  and mobile industry segments, Federal Communications Commission decisions, along with Department of Justice antitrust reviews, could trigger other cross-industry consolidation as well. The immediate issues include the Comcast acquisition of Time Warner Cable, the possible, though unlikely Sprint acquisition of T-Mobile US and a potential merger between DirecTV and Dish Network. Also in the background are upcoming auctions of former TV broadcast spectrum that likely will limit…
  • Cable is Winning Access Speed Race, But for How Long?

    Gary Kim
    15 Apr 2014 | 12:09 pm
    source: National Broadband PlanIf U.K. trends in high speed access are an indicator of what is happening in the United States, cable operators are providing a disproportionate share of the fastest connections Average telco ADSL speeds were 6.7 Mbps in November 2013 compared to 5.9 Mbps in May 2013, according to Ofcom. In the U.K. market, the average download speed of residential cable broadband connections was 40.2 Mbps in November 2013 compared to 34.9 Mbps in May 2013, an increase of 5.3Mbps over six months.But U.K. buyers of 120 Mbps cable access services got peak-time speeds of 108 Mbps.
  • FCC May Create 700 MHz Spectrum Limits

    Gary Kim
    15 Apr 2014 | 10:26 am
    Limits on the amount of spectrum any single company can win in the proposed 700 MHz auctions of former TV broadcast spectrum could be coming. Sprint and T-Mobile US have argued they need such rules to ensure that each of the smaller carriers gets a reasonable amount of new low-frequency spectrum.That matters, they argue, since Verizon Wireless and AT&T Mobility already own most of the available lower frequency spectrum, valuable in terms of better signal propagation characteristics. That, in turn, is important because it means better coverage with less capital investment.
 
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    Mark Collier's VoIP/UC Security Blog

  • TDoS, Financial Fraud, and Other Issues Covered

    voipsecurityblog
    3 Apr 2014 | 7:38 pm
    Here is an article in Tech Target from Katherine Finnel, who interviewed me at Enterprise Connect, on TDoS, financial fraud, and other issues. Check it out: http://searchunifiedcommunications.techtarget.com/news/2240217298/SecureLogix-CTO-The-UC-network-security-issues-enterprises-face
  • Some Voice Phishing/Vishing Statistics

    voipsecurityblog
    22 Mar 2014 | 7:18 am
    Check out the following article. It states that over 200,000 voice phishing/vishing calls into Korea, from other countries, were blocked in January and February. Some additional statistics are given as well that break the calls down by type, bank, etc. Most of them are imitating Korean banks. Unfortunately, there isn't any information about how these calls are blocked, I presumably by Korean service providers. It seems like US-based service providers could do the same thing - block international calls claiming to be US-based finanical institutions. This isn't trivial though, you need…
  • We Released Our Annual Voice and Unified Communications State of Security Report

    voipsecurityblog
    21 Mar 2014 | 7:51 pm
    We just released our 4th annual Voice and Unified Communications: State of Voice Security Report. In this report, we cover the voice and UC issues affecting enterprise customers. We cover the threats and attacks, and also provide sanitized data and examples from some 200 assessments and managed service engagements with our enterprise customers. The primary threats we cover include: Telephony Denial of Service Financial fraud and Social Engineering Service Theft, Toll Fraud and Call Pumping Harassing and Threatening Calls Robocalls, Voice SPAM, Voice Phishing/Vishing, and Scams We also briefly…
  • Press Release for Hacking Exposed: UC and VoIP Book

    voipsecurityblog
    9 Mar 2014 | 8:21 am
    SecureLogix put out a press release for my new book, Hacking Exposed:UC and VoIP. The press releases includes a video summarizing the book. I posted a link to the video a few weeks ago, but it is here as well. SecureLogix Press Release for Hacking Exposed:UC and VoIP
  • SecureLogix Releases a Video Describing My New Hacking Exposed:UC and VoIP

    voipsecurityblog
    26 Feb 2014 | 3:17 pm
    SecureLogix reduced the first of many videos, this one announcing my new book Hacking Exposed:UC and VoIP. Check it out: http://www.youtube.com/watch?v=4Nmsop8UNos...
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    UCStrategies Blog | UCStrategies Blog

  • UC Use Case for Airline Travelers

    Art Rosenberg
    31 Mar 2014 | 11:23 am
    Another nail in telephony’s coffin comes from airline travelers who don’t want to be bothered by seatmates talking on their cellphones. Now that the FAA is considering allowing passengers to use their mobile phones for in air communications, it turns out that the majority of travelers, especially business travelers, don’t like that idea at all. The FCC released its analysis of 1,792 comments on the proposed rule change, which showed the majority opposed to the planned change. More importantly, the Global Business Travel Association of over 6,000 travel mangers, went on…
  • User Endpoint Devices Will Be “Dumb” Hardware For Smart “Cloud” Apps

    Art Rosenberg
    23 Mar 2014 | 2:48 pm
    If you are watching what is happening with premise-based business communications and online software applications, you can see them all heading into the “clouds,” where they can be easily integrated and accessed by end users anywhere, any time, in any mode of interaction. This will facilitate the BYOD trend by end uses who will want to use their choice of endpoint form factor device, whether for business or personal interactions with people or business processes. From a security perspective, the “dumber” the device, i.e., the less information that is actually stored on…
  • UCaaS Tools For Communication Service Providers Pick Up Steam

    Art Rosenberg
    27 Feb 2014 | 5:32 pm
    There is so much news about Lync and mobile communications that has come out, I will make this post short, and hopefully sweet. As both business and personal communications migrate towards multimodal mobile devices, online mobile apps, and “cloud” based software infrastructure, communication service providers (CSPs) and wireless carriers are becoming the focal point for BYOD offerings. Because legacy hardware-based network connectivity has always been difficult and expensive to develop and integrate, they are now becoming “virtualized” software functions to join business process…
  • Why UCaaS Will Do Better than Premise-based UC

    Art Rosenberg
    17 Feb 2014 | 12:56 pm
    For years, “unified communications” was touted as a more flexible and efficient way for people to communicate, but there was little market movement for premise-based implementations. Part of the reason was that no one really understood what “UC” meant, but the main reason was that it was too complex a technology for a business organization to cost justify and support. Today, however, the market is being driven by mobile end users both within and outside of an organization (BYOD), and also being offered as UC-enabled capabilities that are easier and less costly to…
  • Time To Update “Unified” Messaging To “Digital?”

    Art Rosenberg
    15 Dec 2013 | 10:49 am
    When voice mail was tied to PSTN telephony, there were difficulties in unifying voice message retrieval with email. That problem gave birth to “unified messaging” solutions for sharing message storage and “Visual Voicemail” that let recipients see the voice mail message headers along with email headers. Now that IP connectivity is replacing legacy telephony networks, and new modes of communications have joined the UC family (chat, social, video), the old images of voice mail and unified messaging really need to be updated. What we are really talking about is that all…
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    Unified-View

  • Is “Unified Communications” Really “Unified Interactions?”

    7 Apr 2014 | 9:05 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertAt Micrsoft’s recent Lync conference, Gurdeep Singh Pall, Microsoft’s new head of Lync and  Skype, came up with yet another term for what those two product offerings will do for business communications, i.e., “Universal Communications.” It doesn’t seem to be much of an improvement over what we at  UC Strategies have been calling “Unified Communications” (UC). After all, what is the big difference between “unified” and “universal?” My feeling is that either term is acceptable, but the real problem is that…
  • Video-enabled UC Easier Said Than Done!

    26 Mar 2014 | 12:28 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertIf “a picture is worth a thousand words"(spoken or written), what’s a video worth? That’s a good question now, because desktop PCs and smartphones can add video exchanges and videoconferencing to other unified communication (UC) options. The answer, of couse, depends on the individual end user’s information needs of the moment, but making such communications capability a simple “click” to switch to video conferencing is a bit more complicated than voice conferencing.Business communications are moving beyond wired…
  • Visual "Mobile Apps" Replacing Legacy IVR Applications

    24 Mar 2014 | 9:32 am
    Copyright (C) Unified-View, All Rights Reserved.UC is starting to move quickly from internal business communications to end users outside of an organization, i.e., business partners and consumers (customers). UC has also always been more important for mobile users who need the flexibility of UC to support their dynamically changing  environment with the choice of using voice vs. text messaging vs. video.This shift towards UC-enabled mobile customer services is also being reinforced by the increased use of self-service online "mobile apps" that provide flexible  "click-for-asistance"…
  • "UC Video" - Easier said than done!

    24 Mar 2014 | 8:40 am
    By Art Rosenberg, The Unified-View/ UC Strategies ExpertIf “a picture is worth a thousand words (spoken or written),” what’s a video worth? That’s a good question now, because desktop PCs and smartphones can add video exchanges and videoconferencing to other unified communication (UC) options. The answer, of couse, depends on the individual end user’s communication needs of the moment, but making such capability a simple “click” to switch to video is a bit more complicated than voice conferencing.Business communications are moving beyond wired messaging and voice calls to…
  • With SDN, Communication Service Providers Can Deliver UCaaS To All Kinds Of End Users

    28 Feb 2014 | 10:15 am
      By Art Rosenberg, The Unified-View/ UC Strategies ExpertSince there is so much news about Lync, WebRTC, and mobile communications in general that has come out lately, I will make this post short, and hopefully sweet.Because both business and personal communications are migrating towards multimodal mobile devices, online mobile apps, and “cloud” based software infrastructure, communication service providers (CSPs) and wireless carriers are becoming the focal point for BYOD application offerings. Legacy hardware-based network connectivity has always been difficult and expensive to…
 
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    Recent posts on No Jitter

  • Hacking Through Back Doors

    17 Apr 2014 | 10:36 pm
    By Gary AudinAs more breaches occur, security problems and their mitigation will continue to be a growth industry.
  • Brand Cramp?

    17 Apr 2014 | 10:14 pm
    By Eric KrapfBy choosing a single brand identity for everything they do that’s UC, Microsoft makes it that much easier for decision-makers at the C-level and in the business units to understand their positioning.
  • Smart Boards Should Now Be A Core UC Component

    16 Apr 2014 | 10:35 pm
    By Zeus KerravalaBecause the way we work today is significantly different from even a few years ago, smart boards now make a lot more sense for the enterprise.
  • Hoteliers Need Convergence

    16 Apr 2014 | 10:16 pm
    By Matt BrunkSeemingly, there remains a challenge for those left with the task of running hotels when it comes to managing networks.
  • inContact Innovates in Workforce Optimization and SMS

    16 Apr 2014 | 4:39 am
    By Sheila McGee-SmithContext-aware SMS and a strong WFO integration story are the key innovations in the most recent release.
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    Recent posts on No Jitter

  • Hacking Through Back Doors

    17 Apr 2014 | 10:36 pm
    By Gary AudinAs more breaches occur, security problems and their mitigation will continue to be a growth industry.
  • Brand Cramp?

    17 Apr 2014 | 10:14 pm
    By Eric KrapfBy choosing a single brand identity for everything they do that’s UC, Microsoft makes it that much easier for decision-makers at the C-level and in the business units to understand their positioning.
  • Smart Boards Should Now Be A Core UC Component

    16 Apr 2014 | 10:35 pm
    By Zeus KerravalaBecause the way we work today is significantly different from even a few years ago, smart boards now make a lot more sense for the enterprise.
  • Hoteliers Need Convergence

    16 Apr 2014 | 10:16 pm
    By Matt BrunkSeemingly, there remains a challenge for those left with the task of running hotels when it comes to managing networks.
  • inContact Innovates in Workforce Optimization and SMS

    16 Apr 2014 | 4:39 am
    By Sheila McGee-SmithContext-aware SMS and a strong WFO integration story are the key innovations in the most recent release.
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    UCStrategies.com Articles Feed

  • UC Summit 2014 to Focus on Major Industry Trends

    UCStrategies Staff
    16 Apr 2014 | 1:06 pm
    Leaders from all aspects of the Unified Communications (UC) industry are gathering in La Jolla, California, April 27-30, 2014, for a two and a half day conference, focusing on networking, building new relationships, product/market education and aligning business models with evolving and emerging technologies.
  • Why Government Contact Centers Must Look to the Cloud

    16 Apr 2014 | 6:00 am
    Contact centers operated by the US federal government are stuck in the ‘80s and ‘90s. Literally, most of these centers still use wired PBXs and premises-based communications systems installed 20 or 30 years ago. They still segment communications channels and provide inefficient service for constituents. They also still require excessive IT budgets just for system maintenance, never mind updates.
  • Changing Skills for IT Professionals for Successful UC Deployments

    Roberta J. Fox
    15 Apr 2014 | 5:00 pm
    As telecom and data technologies converge through the development of VoIP solutions, two technology areas are 'smashed' together, and many of us have learned that the structure and approach to designing routing tables in routers was the same as routing tables for voice calls in PBXs
  • CorvisaCloud Lets Customers Create the Communications Platform They Need

    Robbie Pleasant
    15 Apr 2014 | 1:30 pm
    CorvisaCloud, LLC is releasing a new hosted voice and SMS platform, which provides developers and businesses with a way to build custom communications solutions for their individual needs. This new platform, the CorvisaOne, expands CorvisaCloud’s offering from a product suite to a production-plus-platform solution, offering flexibility and longevity for IT investments.
  • Buying Matters More Than Selling

    Dave Michels
    14 Apr 2014 | 9:42 am
    The biggest recent change in the communications industry is not a product or technology. The biggest change is in how products and services get acquired.
 
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    Plum Voice » Blog

  • How to Not Ruin the Customer Experience with Automation

    Charlie Smith
    9 Apr 2014 | 11:49 am
    Share This: Automated voice systems (a.k.a., IVR) handle more customer service transactions in call-heavy industries like financial services than agents, websites or other communication channels. […] …read more The post How to Not Ruin the Customer Experience with Automation appeared first on Plum Voice.
  • A Primer on Modern Survey Tools

    Charlie Smith
    4 Apr 2014 | 10:19 am
    Share This: The purpose of modern survey tools is to make doing surveys possible for the average person. As rapid application development (RAD) tools, they take […] …read more The post A Primer on Modern Survey Tools appeared first on Plum Voice.
  • How IVR Dictates the Customer Experience and Your Bottom Line

    Charlie Smith
    3 Apr 2014 | 8:29 am
    Share This: Automated voice systems have always been good at saving organizations money. Unfortunately, they’ve also been good at annoying customers. We’ve all seen the […] …read more The post How IVR Dictates the Customer Experience and Your Bottom Line appeared first on Plum Voice.
  • How Biases Can Wreck Your Survey

    Charlie Smith
    27 Mar 2014 | 2:22 pm
    Share This: You carefully craft what you think is the perfect survey for the perfect target audience. You send the survey out and receive what […] …read more The post How Biases Can Wreck Your Survey appeared first on Plum Voice.
  • Which Sampling Method for Your Survey?

    Charlie Smith
    21 Mar 2014 | 11:10 am
    Share This: There are a number of sampling methods to choose from, but one will fit your survey better than the others. Usually, the purpose […] …read more The post Which Sampling Method for Your Survey? appeared first on Plum Voice.
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    NFC World

  • NFC Forum updates specs with support for pairing at a distance

    Sarah Clark
    16 Apr 2014 | 6:01 am
    New versions of nine NFC Forum specifications have been published today, including version 1.3 of the NFC Connection Handover Technical Specification which now provides a way to use an intermediary NFC device to set up... Read the rest of NFC Forum updates specs with support for pairing at a distance at NFC World.
  • Total Produce pushes fruit and veg with NFC in supermarkets

    Rian Boden
    15 Apr 2014 | 5:07 am
    International fresh produce distributor Total Produce is to provide consumers with access to videos, recipes, interactive games and content about the benefits of a healthy, balanced diet via NFC tag and QR code-equipped SmartStands located... Read the rest of Total Produce pushes fruit and veg with NFC in supermarkets at NFC World.
  • GSMA reports on NFC adoption at MWC, SIM trends and HCE

    Rian Boden
    14 Apr 2014 | 5:45 am
    One in nine attendees at Mobile World Congress (11.8%) made use of the NFC Badge function available at this year’s event, the GSMA has told NFC World, and there was a “significant increase” in the... Read the rest of GSMA reports on NFC adoption at MWC, SIM trends and HCE at NFC World.
  • Thales shows off airline seat with NFC

    Rian Boden
    14 Apr 2014 | 5:25 am
    Thales Group has unveiled its Immersive Business Class Seat, an airline seating concept that uses NFC to enable passengers to use their mobile phone to set their comfort and entertainment preferences before boarding. “The NFC... Read the rest of Thales shows off airline seat with NFC at NFC World.
  • Rogers expands Suretap NFC wallet with support for prepaid and gift cards

    Sarah Clark
    14 Apr 2014 | 4:34 am
    Canadian carrier Rogers Communications has added support for multiple card types to its Suretap wallet service. The new NFC-enabled cards include a Rogers prepaid MasterCard and gift cards from a range of merchants including Swiss... Read the rest of Rogers expands Suretap NFC wallet with support for prepaid and gift cards at NFC World.
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    Aspect Blogs

  • SMS Reloaded: An Old Technology, but a New Business Communication Channel

    Tobias Goebel
    18 Apr 2014 | 4:00 am
    It’s hard to believe that SMS (text messaging) is actually older than today’s teenagers, having passed its 20th anniversary in December 2012. Available on smart phones and old feature phones alike, it is the most widespread communication channel aside from voice. A study by Informa, commented on by Netsize, predicts that 9.4 trillion SMS text messages will be sent in 2016, representing an increase of 19% year-on-year since 2011. According to the article, “If we zoom in on Application-to-Person and Person-to-Application SMS traffic, which according to Informa represents some 4.5 percent…
  • Improved Healthcare Collaboration Tools Let Staff Focus on the Patient

    Amy Wagner
    16 Apr 2014 | 4:00 am
    Collaboration, security, data… it’s all happening now in healthcare.  Consider how the followingorganizations overcame challenges to meet their disparate but connected constituent needs while achieving financial goals. In each of these examples, collaboration helped members of the care continuum drive efficiencies and promote innovative approaches to connect people and ultimately provide outstanding patient care. Array Health’s Spectrum cloud-based software took advantage of a suite of Microsoft products to give health insurers such as Highmark Health Services the security…
  • Please Hold for Your Worst Nightmare

    Bryan McCloud
    14 Apr 2014 | 4:00 am
    Every contact center agent has a “worst nightmare” caller. A boogey caller, if you will. While the exact description varies depending on who you ask, these are the callers who pop up out of nowhere and ruin your day without fail. In my last blog I gave you three words to make your employees love you. This time, I’m going to give you 3 words to help vanquish any boogey caller for good: Meet its Needs. In the simplest of breakdowns, we can think of callers as falling into three basic need groups. Almost all callers – even boogey callers – usually start out as…
  • Get Out of the Knee-Jerk Management Trap

    Kathy Villasenor
    11 Apr 2014 | 4:00 am
    One otherwise uneventful Sunday night, my elderly parents received a phone call from their home security company alerting them to the fact that a motion sensor outside their house had been set off. Immediately, my tiny, 80-year-old mother, who is awaiting two knee replacements, leaped up to go confront the potential intruder. She had to be shouted down by several much younger family members who insisted that perhaps her son-in-law, the police officer, might be a better choice to check out the situation. My mom’s response was a knee-jerk reaction. The term knee-jerk comes from the tendency…
  • ACE UPDATE: Must-Attend Customer Party at the Historic Fillmore

    Samantha Johansen
    9 Apr 2014 | 4:00 am
    Courtesy of http://fillmoremb.com/ Did you really need another reason to attend ACE on May 19-21? Aside from the relevant keynote speakers, breakout sessions, valuable peer-to-peer networking, and hands-on solution showcase demonstrations, you might want to consider all the fun you’ll miss at after-hour events like the customer celebration party at the Fillmore Miami. Historically known as the Jackie Gleason Theater dating back to 1950, guests from around the world came to watch as Golden Era Legends took the stage. In the 1960s, the theater played venue to filming television hits such as…
 
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    AT&T Networking Exchange Blog » Unified Communications

  • Brambles Makes Global Collaboration Easy

    ATT
    25 Mar 2014 | 4:00 am
    Brambles manages the pallets and containers that transport a wide variety of products to markets and assembly lines. With operations in more than 50 countries, collaboration is key. Daily business operations demand close communication among the company’s dispersed locations. A Unified Communications and Collaboration platform is enabling just that. Turnkey videoconferencing and collaboration capabilities are provided by AT&T Network Integration Solutions and run over an AT&T Virtual Private Network. Now employees have a common meeting ground, regardless of where they are located,…
  • Embracing Mobility and Unified Communications in the Connected Enterprise

    Cara Knight
    18 Mar 2014 | 4:00 am
    For enterprises, meeting the communication and collaboration challenges and opportunities of the mobile age has never been more important – or seemingly complex. Businesses strive to become more “connected,” delivering traditional business activities seamlessly across all mobile devices, carriers, and operating systems. The objective? To give employees, customers, and partners near-real-time, actionable information when and where they need it. Connecting core enterprise processes supports business continuity and simplifies workflow. It also supports a balanced life for employees,…
  • February Brings an Assortment of Unified Communication Delights

    ATT
    12 Feb 2014 | 4:00 am
    Those who are ready to follow up Valentine’s Day with something packed with information rather than calories should consider the annual Microsoft Lync Conference, February 17-20, in Las Vegas. AT&T will be on hand to share unique voice transformation support capabilities, providing both cloud and premise-based Lync solutions. As many Lync users have learned, planning, implementing, and supporting Lync enterprise voice and conferencing can be challenging. IT staff can benefit from partnering with a global telephony provider to gain the skills necessary for handling an enterprise voice…
  • A Best Practice Guide to Pervasive Video

    ATT
    16 Jan 2014 | 4:00 am
    Video meetings are transforming how, when and where people do business with colleagues, customers and partners. But to truly capitalize on the opportunities for increased productivity and agility, organizations need a clearly defined, cohesive approach to video collaboration, from a business, operational and cultural standpoint. This best practice guide from AT&T explores the business drivers for video meetings and shows you how to: Determine the right mix of in-person and video meetings Develop use cases and demonstrate the value of video to users and executives Enhance existing…
  • Introduce New Capabilities to your Business with PeopleSoft® 9.2

    ATT
    14 Oct 2013 | 7:00 am
    Thousands of companies use ERP Software to streamline their HR processes. However, costly, complex upgrade processes are preventing many of them from taking advantage of the ROI-boosting improvements in the latest releases. With support for older versions ending, the need to update legacy ERP deployments has never been greater. In our on-demand webinar,  guest speaker, Liz Herbert of Forrester Research, Inc., will share expert insights into the ERP software market, highlighting the factors that are driving organizations to upgrade, and the different options available to them. Then Austin…
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    Providea blogs

  • Using Unified Communications to Streamline Your Business

    admin
    1 Apr 2014 | 1:47 pm
    Mike Taylor, CTO, SPSSPS CTO, Mike Taylor addresses the importance of integrating business communication tools as part of an overall UC&C strategy, with VoIP being at the cornerstone … read more on the SPS Blog.
  • Collaboration for Contact Centers - Get it "Right" the First Time

    admin
    4 Mar 2014 | 9:16 am
    John Price, VP, Cloud and Managed ServicesCustomer care is in the midst of a major transition. A few months ago, we discussed the evolving role of collaboration tools in call centers across a wide range of industries. And indeed, it’s still a hot topic. The consumer trend toward using web, social media, email, and other non-telephone forms of communication as the first means of contacting customer service shows no sign of abating. In today's ever-connected world, businesses need to offer an interactive, multichannel platform  to engage with  customers and develop (and nurture)…
  • Share. Extend. Engage: Web Conferencing is changing the way teams meet online

    admin
    4 Feb 2014 | 8:57 am
    Amy McCarthy, Director, Partner MarketingAdvances in technology have enhanced the traditional “webinar” experience exponentially, creating a real sense of “face-to-face” interaction among participants. These next-generation web conferencing solutions extend way beyond simply sitting at your computer and following a conference leader’s screen. Advanced solutions like Cisco’s WebEx Meeting Center, Avaya Aura Conferencing and Microsoft Lync incorporate audio, high-definition (HD) video, and real-time content sharing, and allow for easy transferring between presenters, creating an…
  • Predictions for Video Conferencing in 2014

    admin
    3 Feb 2014 | 7:27 am
    Jeremy Johnson, Sr. EngineerWhat does 2014 have in store for the video conferencing industry? Let’s look forward to the year ahead, and touch on some trends that we believe will continue trending. More organizational buy-in. Very few technologies have enjoyed such rapid growth in the last decade as video conferencing – particularly as part of an overall Unified Communications platform. And 2014 will see more and more businesses jumping on the proverbial bandwagon and incorporating video conferencing into their strategy... which in turn will spur industry growth, enabling further advances…
  • Using Video Conferencing in the Entertainment Industry

    6 Jan 2014 | 1:48 pm
    Joe Garay, Sales EngineerFrom healthcare to education to federal agencies, video conferencing is a technology that truly transcends every field, and provides serious benefits to virtually every organization. Let’s talk about another industry in which video collaboration is making waves: the entertainment industry. Filmmakers, TV executives, and others within the entertainment world are starting to harness the power of telepresence in their day-to-day operations – with amazing results. It makes sense when you think about it; so many facets of entertainment are visually driven, from…
 
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    Exotel

  • [Video Blog] Hiring for Startups – the 3 step process to getting the right people to work with your company

    Vijay Sharma
    16 Apr 2014 | 2:26 am
    Over the last 2.5 years, we’ve had the privilege of working with some of the most talented folks in the industry. And we’ve also had other startups ask us about our hiring process and what we did right. So, I’ve put together an ebook on Hiring for Startups. The short video above should give you an idea of what all we’ve covered in it. Click here to download the entire ebook . And please pass this link on to other startups who’re trying to scale and grow their teams as well. The post [Video Blog] Hiring for Startups – the 3 step process to getting the right…
  • Make your vote count – Elections 2014

    Gayatri Krishnamoorthy
    14 Apr 2014 | 4:45 am
    Our country is at polls and it is our duty as citizens to make sure that our vote counts. The voter turn out in the 2009 elections was a dismal 58% (source ). Let’s put up a better show at Elections 2014. Please take some time off from your official work, personal life and everything else, to cast your vote. Support your employees and help them take some time off to go out and vote. And here’s how Exotel can help you. If you’re an Exotel customer (or even if you’re not), you can use this recording to let your customer know on election day that there might be some delay…
  • [Video] How you can use your own business phone number with Exotel – Call Forwarding

    Shubham Khanna
    11 Apr 2014 | 8:53 am
    We get quite a few queries at Exotel from business owners who already have a number for their business. These companies have advertised/publicized a number and their customers have saved it in their phone book. It is not possible for a business to phase out a number because in time it becomes their identity in the market. So is it possible for someone with an existing number to use Exotel? I believe that technology can solve any problem. This issue of using an existing number(mobile or landline) with Exotel can also be solved by just doing a call forwarding from that number to your Exophone.
  • Inefficient Lead Management = Negative Impact on your Cost and Revenue

    Amarjeet
    8 Apr 2014 | 8:39 am
    Lead Management and Aggregation is a common concern for every business that is starting to evolve. We, at Exotel, experienced this problem during our early days. We wanted a tool that can aggregate leads from various sources (Emails, Calls, Websites) at one place. In addition, we wanted to take action and track every activity related to every lead from the same platform. The good thing with us was that we had a strong tech team (still have :)) who could solve this problem. We integrated Exotel with Pipedrive and we have been happy since then. But, not every startup or SMB is able to…
  • [Guest post] The guide to getting media coverage for startups – Secrets from the inside

    Sudhir Syal
    1 Apr 2014 | 3:16 am
    [Guest post by Sudhir Syal,  Founder and Editor of the Starting Up show on ET NOW] I’m often asked what some of the secrets are to getting more start-up coverage on print or television. I think that question really should be re-phrased, are there any secrets to getting more media coverage for startups? Frankly, after flashing my memory though the over 1000 pitches I might have received in the 5 years in the trade, I don’t really think there are. There is no one silver bullet. There are practices of course, practices one can follow. And as an old professor of mine used to say, ‘some…
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    GetVoIP: Communications Solutions Guide

  • How to Give a Killer Webinar: Tips from the Pros

    Michael Ventimiglia
    14 Apr 2014 | 5:22 pm
    Webinars can be an incredibly powerful marketing technique for a lot of businesses. Regardless of your planned usage though, webinars are only as effective as they are quality. As such, it’s really up to presenters to prepare and create the best possible content and experience for the viewers. But what exactly is that? While there are tons of different ways to prepare and assemble your... Read More
  • Take a Closer Look at What the Big VoIP Companies Hide in Their Fine Print

    Robert Pepper
    8 Apr 2014 | 10:10 am
    When signing up with a VoIP provider, it's extremely important to know what you are getting into when you sign that agreement. We called up 19 of the top names in business VoIP, gave them a sample business, and obtained actual quotes and agreements to take a deeper look at things. In our hypothetical business, we needed ten users (aka seats/extensions), one new phone number, and ten new... Read More
  • Grasshopper vs Phone.com Comparison

    Reuben Yonatan
    7 Apr 2014 | 11:15 am
    Grasshopper and Phone.com are part of a new generation of VoIP providers that are tailored to the on-the-go Entrepreneur. Grasshopper and Phone.com follow a similar business model of divvying up minutes among several users. One number is included in the lower tiers, and paying a little more gives you a second number, so you can have a personal number for The Boss. They turn regular phones into... Read More
  • Video Interview Tips From the HR Experts

    Reuben Yonatan
    31 Mar 2014 | 10:53 am
    Digital interviewing has become a reality in today’s job market: a recent study showed that 6 out of 10 HR managers routinely use video conferencing tools to screen candidates, and that number is continuing to grow as VoIP and video conferencing tools gain traction across industries. To help you leverage this technology, GetVoIP has brought together nine industry leaders to share their... Read More
  • eFax vs RingCentral Fax Comparison

    Robert Pepper
    17 Mar 2014 | 7:38 am
    RingCentral and eFax (owned by J2, which is the parent company of eVoice) both offer competitive VoIP fax plans that can be used to help your business stay within regulations and keep your business open to more clients. When comparing the two services, the first noticeable difference in pricing is the scale of the plans. eFax has two plans, and the largest plan includes 200 faxes sending and... Read More
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