Unified Communications

  • Most Topular Stories

  • Getting Real About the Cloud

    Recent posts on No Jitter
    2 Mar 2015 | 9:55 pm
    By Eric KrapfFor all the predictions about cloud UC growth, I don't see any indication that anything fundamental is changing.
  • AT&T, Microsoft Offer Mobile Office - CIO Today

    UNIFIED COMMUNICATIONS - Google News
    3 Mar 2015 | 4:06 pm
    CIO TodayAT&T, Microsoft Offer Mobile OfficeCIO TodayWhen we reached Michael Finneran, principal with wireless advisory firm dBrn Associates, he indicated that while the new software suite might be suitable for smaller companies that haven't made the leap to cloud-based communications, it probably wouldn #MWC15: AT&T and Microsoft partner for small-business solutionRCR Wireless Newsall 33 news articles »
  • cVidya Helps CSPs Provide Mass Customization to Boost Profit

    Communications and Technology Blog - Tehrani.com
    3 Mar 2015 | 3:40 am
    We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings. You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value. By using their substantial domain expertise in fraud detection and revenue assurance coupled with Hadoop-powered big data analysis and built-in use cases,…
  • Sonim Ultra-rugged, FirstNet-Ready Smartphones To Be Used in Denver-area Demonstration of New Public Safety Network

    Comunicano
    Danielle Ross
    26 Feb 2015 | 5:00 am
    Companys XP7 LTE Android devices deliver mission-critical data communications in trial of LTE Band Class 14 broadband wireless throughout Adams County, Colo. SAN MATEO, Calif.– Feb. 26, 2015 – Sonim Technologies, maker of the world's toughest mobile phones for public safety applications and use in extreme environments, is working with public safety officials and first responders in the Denver area to demonstrate the operation of one of the nation’s earliest deployments of a comprehensive broadband wireless emergency communications network. Sonim is supplying officials in Adams…
  • FCC official says Google, Facebook had little say on net neutrality

    Gigaom Search
    Jeff Roberts
    3 Mar 2015 | 4:15 pm
    The FCC's landmark decision on net neutrality has produced all sorts of speculation about the degree to which well-known tech giants shaped the outcome. Gawker, for instance, claimed that Americans can thank a benevolent Facebook-Google cabal for the…
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    UNIFIED COMMUNICATIONS - Google News

  • AT&T, Microsoft Offer Mobile Office - CIO Today

    3 Mar 2015 | 4:06 pm
    CIO TodayAT&T, Microsoft Offer Mobile OfficeCIO TodayWhen we reached Michael Finneran, principal with wireless advisory firm dBrn Associates, he indicated that while the new software suite might be suitable for smaller companies that haven't made the leap to cloud-based communications, it probably wouldn #MWC15: AT&T and Microsoft partner for small-business solutionRCR Wireless Newsall 33 news articles »
  • Unified Communications Provider ConnectSolutions Builds on Record Growth ... - PR Newswire (press release)

    3 Mar 2015 | 6:04 am
    Unified Communications Provider ConnectSolutions Builds on Record Growth PR Newswire (press release)"Our expertise and value-added services continue to attract large blue chip enterprises and government agencies to our mission-critical unified communications solutions offered in close partnership with Adobe, Microsoft, and PGI. By adding new seasoned ...and more »
  • Unified communications is the promise that never delivered: Avaya CEO - Information Age

    3 Mar 2015 | 4:45 am
    Unified communications is the promise that never delivered: Avaya CEOInformation AgeWe merged from what was a traditional voice to unified communications and now what? The 'what' is first about mobility, second about being open – which is really quite a departure from the past of telecommunications – and third is this notion of and more »
  • How To Pitch Unified Communications To Your CFO - TechWeekEurope UK

    2 Mar 2015 | 10:19 pm
    TechWeekEurope UKHow To Pitch Unified Communications To Your CFOTechWeekEurope UKUnified communications (UC) aims to make mobile workers even more productive by aggregating various modes of contact, such as fixed and mobile phones, instant messaging and VoIP, and ensuring that any type of communication can be access through ...Tadiran Telecom Exhibiting Aeonix UC&C Solution at Channel Partners PR Newswire (press release)all 3 news articles »
  • Explore the cloud communications: unified communications as a service market ... - WhaTech

    2 Mar 2015 | 5:02 pm
    Explore the cloud communications: unified communications as a service market WhaTechOne of the next waves in ICT is a migration of communications, applications, content, and commerce to the Cloud. Unified Communications in the Cloud (UCaaS) represents a powerful combination of core communications feature/functionality combined with ...
 
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    Communications and Technology Blog - Tehrani.com

  • cVidya Helps CSPs Provide Mass Customization to Boost Profit

    3 Mar 2015 | 3:40 am
    We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings. You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value. By using their substantial domain expertise in fraud detection and revenue assurance coupled with Hadoop-powered big data analysis and built-in use cases,…
  • cVidya Helps CSPs Provide Mass Customization to Boost Profit

    3 Mar 2015 | 3:40 am
    We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings. You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value. By using their substantial domain expertise in fraud detection and revenue assurance coupled with Hadoop-powered big data analysis and built-in use cases,…
  • TCS Shows Telemedicine Improvements and more at #MWC15

    2 Mar 2015 | 10:10 am
    TCS had a wealth of interesting news at MWC - probably the most interesting was their VirtuMedix solution which is a HIPAA compliant virtual telemedicine solution allowing doctors and patients to securely communicate in order to minimize the need for in-person visits. In a live demo they showed me how a patient could get added to a queue after paying a fee for service and the doctor could then choose to take the audio or video call. From that point they communicate via WebRTC and can share photos if needed, of a rash for example.The doctor has a fully integrated portal which links to billing…
  • Citrix Boosts Mobile Solutions to Carriers, Enterprise

    2 Mar 2015 | 8:55 am
    Citrix was showing off a lot of interesting solutions at MWC 2015, starting with the MPX 25000, a device which provides ADC functionality for carriers utilizing an NFV approach of using OTS hardware instead of customized solutions. The company tells me this gives them a 300% increase in price/performance over ASIC-based competitors. Moreover, the company's approach allows growing carriers to leverage cloud-based versus telco manageability meaning you get a single virtual interface as your solution grows with the addition of more OTS servers as opposed to fork-lifting boxes in exchange for…
  • Why Cradlepoint is Poised for Growth

    2 Mar 2015 | 8:38 am
    We all know the M2M and IoT spaces are growing like crazy... Our own growing M2M Evolution and IoT Evolution shows are just a few examples of how the marketplaces are on fire as a seamlessly never-ending flow of new customers comes to each iteration of these events.While many of the conferences in the space are doing well, I have to say the prospects for one of the players in the market - Cradlepoint might be even better. They seem to be in the right place at the right time with the right products.The company's AER 2100 is a wired router with built-in redundancy - allowing up to two wireless…
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    Comunicano

  • Sonim Ultra-rugged, FirstNet-Ready Smartphones To Be Used in Denver-area Demonstration of New Public Safety Network

    Danielle Ross
    26 Feb 2015 | 5:00 am
    Companys XP7 LTE Android devices deliver mission-critical data communications in trial of LTE Band Class 14 broadband wireless throughout Adams County, Colo. SAN MATEO, Calif.– Feb. 26, 2015 – Sonim Technologies, maker of the world's toughest mobile phones for public safety applications and use in extreme environments, is working with public safety officials and first responders in the Denver area to demonstrate the operation of one of the nation’s earliest deployments of a comprehensive broadband wireless emergency communications network. Sonim is supplying officials in Adams…
  • Sonim Creates Public Safety Advisory Board to Focus on First Responder Needs

    Danielle Ross
    17 Feb 2015 | 6:00 am
      Board to Highlight Emergency Communication Priorities,  Work toward Assuring Deployment and Operation of FirstNet Band 14   SAN MATEO, Calif. – Feb. 17, 2015 – Regardless of the emergency – be it a natural or man-made disaster, act of terrorism or any situation that requires immediate action – our nation’s first responders answer the public’s call for help.  These brave firefighters, police officers, special operations and EMS men and women  need immediate, reliable and interoperable communications to keep them and the public out of harm’s way.
  • Sonim Deploys FirstNet Ready XP7 Smartphones for Federal, State and Local Pubic Safety Agencies to Use at International Ski Federation's Vail Ski Championships

    Danielle Ross
    3 Feb 2015 | 3:04 pm
         SAN MATEO, Calif., Feb. 3, 2015 /PRNewswire/ -- Sonim Technologies, maker of the world's toughest mobile phones for public safety applications and use in extreme environments, today announced that its ultra-rugged XP7 LTE Android smartphones will be used in a demonstration of emergency communications during the International Ski Federation's Alpine World Ski Championships beginning this week in and around Vail, Colo. As First Responders converge to support the International Ski Federation's World Alpine Ski Championships, they will…
  • Phoenix Fire Department To Use Sonim XP7 Smartphones For Big Game Emergency Preparedness

    Danielle Ross
    29 Jan 2015 | 11:43 am
        Pilot program to test ultra-rugged LTE Android devices for their durability, battery life and next generation public safety applications   SAN MATEO, Calif. – Jan. 29, 2015 — Sonim Technologies, maker of the world's toughest mobile phones for public safety applications and use in extreme environments, said today that firefighters from the Phoenix Fire Department will use the company’s ultra-rugged XP7 LTE Android smartphones for emergency preparedness in their deployment around Sunday’s Big Game in downtown Phoenix. Sonim said it is supplying XP7 Band Class…
  • SONIM TECHNOLOGIES LAUNCHES ULTRA-RUGGED DEVELOPER NETWORK

    Danielle Ross
    13 Jan 2015 | 5:00 am
      New Platform from Maker of World’s Toughest Smartphones Enables Development of Mission Critical Applications for Public Safety, Rugged Industrial Enterprises   SAN MATEO, Calif. – Jan. 13, 2015 – Sonim Technologies, maker of the world’s toughest smartphones for extreme environments, today launched its Ultra-Rugged Developer Network, a superior platform for developers to enhance the reliability and usability of apps in extreme work environments.  The platform is targeted at best-in-class app developers who focus on rugged-workforce productivity and safety. It offers…
 
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    IP Carrier

  • Netflix Shows "Principles" are Not What Net Neutrality is About: Business Advantage is the Issue

    Gary Kim
    3 Mar 2015 | 11:23 am
    Are zero-rated apps wrong? Are zero-rated apps a violation of network neutrality, or the principle that all consumer apps should be treated equally? Some do not believe that is the case. Facebook, through Internet.org, or example, is offering a package of zero-rated apps, in partnership with mobile service providers, in a number of countries.Zero-rated apps can be used, in such cases, even when a consumer does not buy a mobile Internet access plan. Netflix has complained about such practices, in the U.S. market. Oddly, then, Netflix, a big backer of the strongest forms of network neutrality,…
  • Which Way for Sprint?

    Gary Kim
    3 Mar 2015 | 8:33 am
    Sprint’s “Cut Your Bill in Half” marketing campaign is getting attention. Whether it also is getting a commensurate rate of conversions is an important issue.Of total Compete panel traffic to Sprint’s site in December 2014, 13 percent of visitors also viewed the “Cut Your Bill in Half” pages. The visits did not necessarily immediately translate into Verizon and AT&T customers making a switch of provider.Of all visitors to Sprint’s domain in December, only four percent started the process to become a Sprint customer by taking steps to upload their bill on the website. On the…
  • Will IoT Services Use Internet, or Managed Networks?

    Gary Kim
    3 Mar 2015 | 6:41 am
    It remains to be seen whether U.S. network neutrality rules will survive court challenges, and what modifications ultimately will be made to any surviving portions of the rules. Also unknown are paths of development for future services--including many Internet of Things apps with high reliability requirements--that can be created and offered by Internet service providers and telcos, as managed--not Internet--services. But it might not be the case that self-driving cars use communications covered by network neutrality, any more than some medical monitoring or other sensor services might. A…
  • Are Mobile Firms Devoting Too Much Effort to Internet of Things?

    Gary Kim
    3 Mar 2015 | 4:41 am
    Are mobile service providers spending too much time on Internet of Things and too little on their data roaming businesses? Some think so. So it is that a study by Strategic Economic Engineering Corp (SEEC), underwritten by Syniverse, suggests mobile service providers distracted by growth initiatives might be sacrificing chances to earn as much as $30 billion in roaming revenues, including a loss of about $16 billionin roaming revenues earned for communications in the United States, United Kingdom and Germany, for example. SEEC pegs the opportunity cost of neglecting roaming revenues at $46…
  • PayPal Acquires Paydiant in Bid for Bigger Role in Retail Mobile Payments

    Gary Kim
    2 Mar 2015 | 5:26 pm
    PayPal is acquiring Paydiant, a provider of a white-label platform that allows retailers to create their own mobile wallet apps, including payment, loyalty card, and digital coupon support. The move shows PayPal’s commitment to acquire a bigger role in retail payments, since Paydiant's customer base includes Subway, CapitalOne and MCX, the consortium of major retailers that plans to launch a mobile payments platform called CurrentC later in 3025. MCX's backers include Wal-Mart, Target, Kmart, Best Buy, Dunkin' Donuts, CVS, Shell Oil (for its network of convenience stores and gasoline…
 
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    Mark Collier's VoIP/UC Security Blog

  • New Telephony Denial of Service (TDoS) Tool

    voipsecurityblog
    24 Feb 2015 | 10:15 am
    The article below describes a new Telephony Denial of Service (TDoS) generation tool:   http://securityaffairs.co/wordpress/33867/cyber-crime/tnt-gang-released-tdos-tool.html     This tool appears to be an evolution of the one described in the following article:   http://www.webroot.com/blog/2014/01/16/new-tdos-market-segment-entrant-introduces-96-sim-cards-compatible-custom-gsm-module-positions-market-disruptor/     As stated in the article, TDoS is a flood of inbound calls, which target a set of phones critical to business operation. The target phones…
  • Telephony Denial of Service (TDoS) Service

    voipsecurityblog
    31 Jan 2015 | 9:35 pm
    There have been several advertisements for Telephony Denial of Service (TDoS) attack services popping up. I provided a link to one below. These seem to come and go, as they are removed from sites, but this one has been up for a while. The service is very cheap, $70 for week, which if targeted towards a hospital emergency room, Intensive Care Unit (ICU), public safety site, or any small business, where there are a handful of critical phones and attendants, this service would be very disruptive. Of course there are other ways to do this yourself - using Asterisk and SIP trunking, but this is…
  • Link to My Webinar on Telephony Denial of Service (TDoS)

    voipsecurityblog
    31 Oct 2014 | 9:29 am
    Here is a link to the webinar I did this week, along with Cisco, on Telephony Denial of Service. You do have to register, but that is a small price to pay :) http://tools.cisco.com/gems/cust/customerSite.do?METHOD=E&LANGUAGE_ID=E&SEMINAR_CODE=S21445&PRIORITY_CODE=000566573
  • Great Toll Fraud Article

    voipsecurityblog
    22 Oct 2014 | 4:22 pm
    Here is a link to a good article in a national publication, the New York Times, on the growing issue of toll fraud. Toll fraud has been around for many years, but continues to get worse for a number of reasons. Attackers set up premium (think 1-900) numbers and are incented to drive traffic to these numbers. They look for ways to generate the traffic and leave a victim with the bill. Small businesses are an attractive target. They often deploy new VoIP systems, but do not spend the time to secure them, and address issues such as default open ports and passwords. The attackers scan for these…
  • Upcoming Webinar on Telephony Denial of Service (TDoS)

    voipsecurityblog
    14 Oct 2014 | 7:08 pm
    I will be participating with Cisco in a webinar on Telephony Denial of Service (TDoS) October the 28th at 10:00 AM CST. You can check it out and register at the following link: https://communities.cisco.com/message/166030#166030
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    Alec Saunders

  • Jim Balsillie on Innovation in Canada

    alec
    24 Feb 2015 | 6:00 pm
    Yesterday’s Globe and Mail published an op-ed by former BlackBerry co-CEO Jim Balsillie on Canada’s innovation economy.   Titled “A Tale of Two Economies and Two Headlines“,  Balsillie makes the case for why Canada needs different infrastructure to support commercialization of intangible products such as intellectual property – infrastructure that is different from that required to support resource and mineral commercialization. He writes: “In the past 32 years, growth in Canada’s commercialization of our ideas, often measured by “multi-factor…
  • Some answers

    alec
    3 Feb 2015 | 9:38 am
    First, thanks to everyone who wrote yesterday here, on Facebook, Twitter and LinkedIn to say congratulations.  It’s exciting for me to be back to work, working for a company I respect and know, and working in Canada.  I’ve spent my morning at the Communitech Hub, and all morning long people have been dropping by to introduce themselves. I intend to spend most of my time interacting directly with entrepreneurs in the start-up community.  I don’t have an office, but you’ll be able to find me two or three days a week at the Communitech Hub in Kitchener.  Microsoft has…
  • My Next Chapter

    alec
    2 Feb 2015 | 10:19 am
    It’s a fantastic time to start a company. Whether you’re a kid with a laptop on a beach in Brazil building mobile applications, or a Silicon Valley student with access to a 3D printer, it’s never been less expensive to get going, and more efficient to reach global markets. At BlackBerry, I witnessed first hand the power of start-ups to effect transformation. I’m not just talking about the massive transformation that an Uber or Facebook represents. I met dozens of entrepreneurs around the world who all said the same thing — starting companies had changed their lives by creating…
  • bitHound wants to help you write better code.

    alec
    1 Dec 2014 | 10:05 am
    You may have seen last Monday’s announcement that Kitchener-based bitHound has taken $2 million in investment, led by Michael Wekerle. Monday afternoon I dropped by bitHound’s offices to meet with two of bitHound’s co-founders Dan Silivestru and Gord Tanner, and find out what all the excitement was about. bitHound’s value proposition is pretty simple. To quote from bitHound’s cofounder and CEO, Dan Silivestru: “It’s not hard to write code. But it is hard to write high-quality, maintainable software. Our goal is to become a trusted member of a development team, providing valuable…
  • Native Apps are not part of the web, John Gruber

    alec
    18 Nov 2014 | 12:26 pm
    “War is peace. Freedom is slavery. Ignorance is strength.” – George Orwell, 1984  Reading John Gruber’s Native Apps Are Part of the Web feels like reading a George Orwell novel.  Gruber argues that native apps are simply alternative interfaces to HTML, but that they both connect to the same back-end.  Therefore, they are part of the web.  What he’s describing is a client-server app, which was the predecessor model to web applications.  As an industry we abandoned the client-server model in the late 1990’s because…
 
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    UCStrategies.com Articles Feed

  • Will UC Become a Loss Leader?

    Jon Arnold
    3 Mar 2015 | 1:40 pm
    Carriers may represent better growth partners for UC than selling via channels to businesses. UC vendors generally don’t sell this way, but carriers have a lot of market power, and have their own motives for offering UC to retain their base and find new revenues to offset the decline of legacy services.
  • Mitel Acquisition of Mavenir Indicates New Directions

    Phil Edholm
    2 Mar 2015 | 12:50 pm
    The Mitel acquisition of Mavenir for $560M seems to reflect both a current need as well as a future direction for Mitel. With this acquisition and the preceding acquisitions of Aastra, Oasis, and prairieFyre, it is clear that the Mitel team is focused on investing to both grow and differentiate.
  • Interesting Times

    Dave Michels
    27 Feb 2015 | 5:16 am
    It isn’t exactly news to describe how quickly things are changing in enterprise communications. This we know, it’s exciting and frustrating at the same time. We need to remember that the goal isn’t making communications cheaper, faster or clearer, but getting things done, solving problems, and innovating.
  • Unify Square Deepens Partnership with Microsoft

    UCStrategies Staff
    25 Feb 2015 | 11:57 am
    Unify Square Completes Series B to Fund Acceleration of Unify Square’s Lync Skype for Business Portfolio of Software, Services, and Support on Heels of Rapid Adoption Unify Square, a leading provider of software, services, and support for Microsoft Lync Skype
  • RingCentral New Connect Platform API Moves into CEBP…and more?

    Phil Edholm
    25 Feb 2015 | 6:44 am
    RingCentral announced today a new set of APIs and an SDK to enable ISV partners, VAR partners, and even end users to interface to the platform for a variety of new capabilities. There are some critical differences about the RingCentral offer that may make it very interesting and may change the market.
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    Plum Voice » Blog

  • To Bundle Or Not to Bundle: IVR and the Call Center

    Jennifer Saksa
    18 Feb 2015 | 6:56 am
    Share This: There is a prevailing trend towards the consolidation of products and services. In more and more places you see examples of offerings that […] …read more The post To Bundle Or Not to Bundle: IVR and the Call Center appeared first on Plum Voice.
  • Why Cloud Infrastructure Needs Dispersed Datacenters

    Andy Kuan
    13 Jan 2015 | 11:18 am
    Share This: Plum Voice has been providing cloud IVR for over a decade. Over that span of time, this cloud concept—taking care of infrastructure and […] …read more The post Why Cloud Infrastructure Needs Dispersed Datacenters appeared first on Plum Voice.
  • Credit Card Transactions and Fraud Infographic

    Jennifer Saksa
    18 Nov 2014 | 8:05 am
    Share This: In the past we’ve written about the security of different payment methods more from the perspective of a customer concerned about keeping their personal […] …read more The post Credit Card Transactions and Fraud Infographic appeared first on Plum Voice.
  • Bring on the Benefits of Hosted IVR

    Jennifer Saksa
    10 Nov 2014 | 11:24 am
    Share This: Businesses that move their automated voice applications to the cloud gain a strategic advantage allowing them to devote time and resources to improving […] …read more The post Bring on the Benefits of Hosted IVR appeared first on Plum Voice.
  • What Prepaid Card Companies Need In Call Automation

    Jennifer Saksa
    13 Oct 2014 | 12:21 pm
    Share This: High call volumes, call spikes, repeat calls and the security needed to handle payment transactions over the phone all combine to make call […] …read more The post What Prepaid Card Companies Need In Call Automation appeared first on Plum Voice.
 
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    NFC World+

  • SpotMe app lets Android users spend Apple Pay cash

    Mike Clark
    3 Mar 2015 | 5:46 am
    Android users can spend their iPhone-owning friends' money using a new app that can capture NFC payment transaction tokens from other devices and hold onto them before spending them later. Read the rest of SpotMe app lets Android users spend Apple Pay cash at NFC World+.
  • Qualcomm demos 3D fingerprint technology for mobile phones

    Rian Boden
    3 Mar 2015 | 1:43 am
    A fingerprint authentication solution that uses ultrasonic technology to scan through a smartphone cover made of glass, stainless steel, sapphire or plastic as well as contaminants on a finger, such as sweat or condensation, has been unveiled by Qualcomm. The technology can “detect if you are you under very difficult conditions,” product manager Max Hamel has told NFC World. Read the rest of Qualcomm demos 3D fingerprint technology for mobile phones at NFC World+.
  • Google confirms Android Pay at MWC

    Mike Clark
    2 Mar 2015 | 10:22 am
    Google is building a framework for mobile payments in Android, a senior executive has revealed at Mobile World Congress. Android Pay will be an API layer that supports NFC and biometrics and will allow developers... Read the rest of Google confirms Android Pay at MWC at NFC World+.
  • PayPal readies contactless reader

    Mike Clark
    2 Mar 2015 | 10:08 am
    PayPal is preparing to launch a new version of its PayPal Here card reader that can handle transactions with contactless cards and NFC devices. “Just like the current PayPal Here Chip and PIN reader, it... Read the rest of PayPal readies contactless reader at NFC World+.
  • PayPal to buy MCX supplier Paydiant

    Mike Clark
    2 Mar 2015 | 9:22 am
    Paypal is to acquire Paydiant, a white label mobile payments specialist and developer of a platform that allows retailers to incorporate payment, loyalty and offers functionality into their own apps. Paydiant also provides the mobile... Read the rest of PayPal to buy MCX supplier Paydiant at NFC World+.
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    RingCentral Blog

  • RingCentral Announces Launch Hackathon Winners

    David Lee
    3 Mar 2015 | 6:21 am
    What a weekend! RingCentral was a sponsor at the 2015 Launch Hackathon.  The platform team spent Friday-Sunday in Fort Mason with a thousand creative, enthusiastic, and very tired hackers, helping them build projects on top of the RingCentral Connect Platform. The results were inspiring.  We worked with teams that built a virtual shopping app powered […] The post RingCentral Announces Launch Hackathon Winners appeared first on RingCentral Blog.
  • Launch.co Hackathon: Information Sheet

    Naveen Sanjeeva
    26 Feb 2015 | 4:08 pm
    Welcome LAUNCH Hackathon participants! We look forward to having you build your applications on our brand new RingCentral Connect Platform. We have an exciting set of communication and data service APIs that can be used to build cool applications. Feel free to mashup with other API platforms. Watch this video for a quick introduction to […] The post Launch.co Hackathon: Information Sheet appeared first on RingCentral Blog.
  • Join Us at the Launch.co Hackathon & win a DJI Inspire 1 Drone!

    David Lee
    26 Feb 2015 | 11:49 am
    Hot on the heels of our announcement of RingCentral Connect Platform yesterday, I’m excited to announce that RingCentral is sponsoring the LAUNCH Hackathon starting Friday, Feb. 27th, at Fort Mason.  In addition to LAUNCH’s $100K grand prize, RingCentral will be giving away its own awards for the top 3 teams that build the best hack […] The post Join Us at the Launch.co Hackathon & win a DJI Inspire 1 Drone! appeared first on RingCentral Blog.
  • On-premise vs. Cloud: Managing IT Requirements In a World of Uncertainty

    Jeff Smitts
    26 Feb 2015 | 5:19 am
    “Success is a lousy teacher. It seduces smart people into thinking they can’t lose.” – Bill Gates. The pattens which helped you successfully deliver infrastructure services may work up to a point, but then you outgrow them or they outgrow you. If you want to stay relevant, change is inevitable. Agility is key to being […] The post On-premise vs. Cloud: Managing IT Requirements In a World of Uncertainty appeared first on RingCentral Blog.
  • RingCentral Opens Cloud Communication Platform for Developers

    Kira Makagon
    25 Feb 2015 | 5:30 am
    Wouldn’t it be great if businesses could take full advantage of communications in the cloud and transform their business applications to better connect with customers? At RingCentral, our vision is to provide best-in-class cloud communication solutions that serve today’s modern enterprise, including distributed and mobile workforces. This vision extends beyond connecting people and the devices […] The post RingCentral Opens Cloud Communication Platform for Developers appeared first on RingCentral Blog.
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    Aspect Blogs

  • What the Gen Y Guy Wants Your Contact Center to Know about Millennials

    Christine OBrien
    2 Mar 2015 | 4:00 am
    You may have seen him featured on 60 Minutes, 20/20, The Today Show, The View, and many other network spots – Jason Dorsey is best known as the leading authority on young adults in that 18-25 age range called “Gen Y” or the Millennials. Dorsey isn’t just a bestselling author, speaker, and winner of Entrepreneur of the Year for his unique, research-driven approach to helping businesses solve generational challenges, the “Gen Y Guy” is a Millennial himself. It takes one to know one. We’re pleased to bring Dorsey’s energy and insight as a featured keynote speaker to this year’s…
  • Context, Continuity and Convenience in Customer Care

    Tobias Goebel
    25 Feb 2015 | 4:00 am
    The three C’s of customer care: context, continuity, and convenience.  How are these terms related, what do they imply, and why should you care about them as a customer service professional? Consider them a value chain. Context is the foundation for communication and understanding in general. Without context, messages are isolated experiences that don’t have a meaning, or the meaning of which is hard to extrapolate. Context means knowing about the involved communication parties, their whereabouts, their issues, their history, and having an idea of their intent. In customer service,…
  • What is Your Contact Center’s Engagement Quotient (EQ)?

    Mike Bourke, SVP & GM Workforce Optimization
    23 Feb 2015 | 4:00 am
    Agent Engagement Has Been Undervalued It’s hard to read a blog or listen to a webinar related to the contact center without the author regurgitating the mantra of the importance of “Customer Engagement” or its synonym, “Customer Experience.”  That’s not too surprising, since studies by industry analysts confirm the importance of customer engagement.  Recent research by Aberdeen shows that in the past two years, the pursuit to delight customers has surpassed the need for better agent productivity as the most important goal for contact center workforce optimization systems.  If…
  • Proactively Drive Organ Donor Awareness

    Kathleen Schroeder
    19 Feb 2015 | 4:00 am
    By Kathleen Schroeder and Healthcare Intelligence According to the British Journal of Anesthesia, organ donation and transplantation (ODT) is a modern day success story: everything about it can be seen in a positive light. For the donor and their relatives, something good has emerged from a disaster. For the recipient, there is the opportunity for a new independent life, free from many of the constraints of supportive therapy. For the medical profession, there is an opportunity to bring about a cure for an otherwise intractable acute or chronic disease, and for society as a whole, it provides…
  • Could YouTube Replace the Call Centre?

    Mark King, SVP Europe & Africa
    17 Feb 2015 | 4:00 am
    We’ve touted the idea before with many of our customers, and the buzz is that YouTube is increasingly presenting itself as a key touch point for customer service. While many organisations do already upload videos onto the popular video-sharing website, such as sponsored blogger posts, product demos, promotional clips etc., we’ve suspected for a long time that in fact, we want to use YouTube’s community as a self-service channel. In order to find out, the Aspect marketing team in the UK ran a consumer survey of 100 people living in the UK over the age of 16 and the results speak for…
 
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    News

  • 21c Telecom is Proud to Now be a Part of Elite Telecom

    mashcroft@elitetele.com
    23 Feb 2015 | 4:02 am
    Following a successful acquisition in 2013, Elite Telecom and 21C have been working together to seamlessly integrate 21C’s unique package of communications solutions with Elite’s core network. We are now pleased to announce that 21C is an official part of the Elite Telecom group.
  • Porn embarrassment a ticking time bomb for UK businesses

    mashcroft@elitetele.com
    20 Feb 2015 | 4:27 am
    Many companies are introducing Bring Your Own Device (BYOD) schemes to their working practices. Despite the numerous benefits this offers, many businesses are still not equipped with the necessary protection to implement these schemes in the right way.
  • Elitetele.com launches Global Services Division

    mashcroft@elitetele.com
    16 Feb 2015 | 9:00 am
    To assist businesses with the management of complex global voice solutions, Elitetele.com has launched a new Global Services Division.
  • Porn embarrassment a ticking time bomb for UK businesses

    mashcroft@elitetele.com
    8 Dec 2014 | 2:31 am
    A fifth of UK workers using a personal device for work as part of a Bring Your Own Device (BYOD) scheme would not tell their employer about a potential threat to business they had caused as a result of accessing porn and/or adult websites.
  • Elitetele.com Launches Specialist BYOD Division

    mashcroft@elitetele.com
    18 Nov 2014 | 9:26 am
    In reaction to the rising need for businesses to become both mobile and secure, we have launched a specialist BYOD division.
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    GetVoIP: Communications Solutions Guide

  • A Shocking 58% of Americans Don't Care Either Way for Net Neutrality

    Reuben Yonatan
    2 Mar 2015 | 1:46 pm
    On February 26th, 2015, the FCC gave their approval to a series of strict new rules designed to protect Net neutrality and the open Internet. While the full text of the rules have yet to be published, the most important takeaway is that broadband internet has now been reclassified as a "utility" under Title II of the Communications act.  In a nutshell, this... Read More
  • eVoice vs RingCentral - Comparing Business VoIP

    Robert Pepper
    27 Feb 2015 | 2:33 pm
    RingCentral is an established business VoIP provider, that has expanded outward from their core subscriber base of SMBs to include very advanced features for enterprise consumers and smaller plans for solopreneurs and microbusinesses. eVoice has always catered to smaller businesses. So, will a provider be better able to serve its customers if they hone their practices in one area, or if they... Read More
  • 5 Types of Toxic Employees and How to Deal with Them [Infographic]

    Reuben Yonatan
    23 Feb 2015 | 11:39 am
    One bad apple is all it takes. A toxic employee is an enormous liability for your company. Expensive, demoralizing, and infuriating, they can bring teamwork to a grinding halt, jeopardize goals, and generally make life worse for everybody else around them. How can you diagnose these troublemakers, and what can be done about them? Our newest infographic examines the types of toxic employees which... Read More
  • 10 Sure-Fire Ways to Engage Callers with Your Business Voicemail Greeting

    Justin Stoltzfus
    16 Feb 2015 | 11:42 am
    We all want to be interesting -- but sometimes there's a lot more at stake. Today, we have all sorts of technology to help us set up versatile and convenient voicemail systems. The human side of voicemail works on creativity, philosophy and intellectual decision-making. For example, there's the idea of figuring out how to keep callers on the line long enough to get them to leave a... Read More
  • Ringio vs Ringcentral - Hosted PBX Comparison

    Reuben Yonatan
    13 Feb 2015 | 12:29 pm
    VoIP is all about punching above your weight class. Smaller businesses have the tools once only available to the largest businesses. Smaller VoIP providers compete with more established providers, who themselves looking to disrupt established telecommunications expectations. RingCentral is a well-known business VoIP provider, and they want to appeal to businesses of all sizes by offering a... Read More
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