Unified Communications

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  • DC takes Unify's communications solutions portfolio to local channel market - Reseller News

    UNIFIED COMMUNICATIONS - Google News
    5 Jul 2015 | 10:28 am
    Reseller NewsDC takes Unify's communications solutions portfolio to local channel marketReseller NewsDistribution Central will distribute Unify's range of integrated communications solutions in Australia and New Zealand. “Distribution Central will take Unify's unified communications solutions to market with a full suite of reseller support services
  • IoT News: Smart Transportation, Smart Cities and Holograms you Touch

    Communications and Technology Blog - Tehrani.com
    2 Jul 2015 | 2:42 pm
    Smart transportation is on fire - it will be an almost $200 billion dollar by 2021 - and it is starting from a very small number today. This is massive growth - wow! I don't know about you but I can't wait for the day when my car helps me find an open parking spot - and perhaps even sort spots by cost or proximity depending on weather.From there - we go to smart cities - which of course makes sense because the cars need to speak with something besides themselves. Finally, Arduino has a new platform for IoT - wearable tech, robotics and a lot more.Check out the video news details below for a…
  • FierceOnlineVideo Names Broadband OTT Provider YipTV to Its List of ‘Fierce 15’ Companies in Online Video Services

    Comunicano
    Danielle Ross
    24 Jun 2015 | 7:00 am
      Company honored to be selected one of 2015’s top providers of online video services    WEST PALM BEACH, Fla. – June 24, 2015 –YipTV, the fast-growing OTT broadband television service that brings live-channel broadcasts from around the globe to tens of millions of multi-lingual foreign-born consumers living in the United States, reflected on being selected to the FierceOnlineVideo “Fierce 15,” designating it as one of the this year’s top privately held providers of online video services. Of all the providers they evaluated, editors at FierceOnlineVideo found…
  • Structure 2015

    Gigaom Search
    Sara Nieburg
    18 Jun 2015 | 4:00 am
    Meet the innovators and thinkers who are building infrastructure for the next decade. Join us for Structure 2015 to hear the biggest names in cloud make predictions and forecasts about our future.
  • Telecom a "Zero Billion Dollar" Market?

    IP Carrier
    Gary Kim
    5 Jul 2015 | 9:19 am
    Will the “zero billion dollar market” strategy become a relatively widespread reality for telecom providers across much of the rural United States? The "zero billion dollar business" is an artifact of near zero or actual zero rating of services and products made possible by marginal cost pricing.Think about Craigslist. Because it could rely on a fraction of the revenue that newspapers needed to operate profitably, it also was able to change the retail cost of placing “classified” advertising.Media executives have a saying about the revenue potential of their businesses in an Internet…
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    UNIFIED COMMUNICATIONS - Google News

  • DC takes Unify's communications solutions portfolio to local channel market - Reseller News

    5 Jul 2015 | 10:28 am
    Reseller NewsDC takes Unify's communications solutions portfolio to local channel marketReseller NewsDistribution Central will distribute Unify's range of integrated communications solutions in Australia and New Zealand. “Distribution Central will take Unify's unified communications solutions to market with a full suite of reseller support services
  • NEC HYDRAstor® HS Series Wins Top 2015 Award - UCStrategies

    2 Jul 2015 | 6:07 am
    NEC HYDRAstor® HS Series Wins Top 2015 AwardUCStrategiesThe UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified ...
  • Enghouse Interactive Records 250th Skype for Business Deployment - UCStrategies

    1 Jul 2015 | 6:53 am
    Enghouse Interactive Records 250th Skype for Business DeploymentUCStrategiesEnghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today reported that it has successfully completed 250 deployments on Microsoft Skype for Business (SFB), for which the customer ...and more »
  • Can unified communications solve mobility challenges for Kiwi SMEs? - Reseller News

    30 Jun 2015 | 2:44 pm
    Reseller NewsCan unified communications solve mobility challenges for Kiwi SMEs?Reseller NewsMobility is at the forefront of communications and a priority for business leaders, whether that be in New Zealand or across the globe. According to a recent Accenture report on mobility, more than 75 per cent of nearly 15,000 C-level executives see
  • Interactive Intelligence Announces General Availability of Customer ... - Yahoo Finance UK

    30 Jun 2015 | 12:00 pm
    Interactive Intelligence Announces General Availability of Customer Yahoo Finance UKInteractive Intelligence Group Inc. (Nasdaq: ININ), a global provider of customer engagement, unified communications and collaboration software and cloud services, has announced general availability of its latest customer engagement, unified ...and more »
 
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    Communications and Technology Blog - Tehrani.com

  • IoT News: Smart Transportation, Smart Cities and Holograms you Touch

    2 Jul 2015 | 2:42 pm
    Smart transportation is on fire - it will be an almost $200 billion dollar by 2021 - and it is starting from a very small number today. This is massive growth - wow! I don't know about you but I can't wait for the day when my car helps me find an open parking spot - and perhaps even sort spots by cost or proximity depending on weather.From there - we go to smart cities - which of course makes sense because the cars need to speak with something besides themselves. Finally, Arduino has a new platform for IoT - wearable tech, robotics and a lot more.Check out the video news details below for a…
  • IoT News from Cisco, University of Missouri and a new IoT Certification Available

    1 Jul 2015 | 1:39 pm
    Lots of exciting news in the IoT and M2M spaces today. Cisco unveils six pillars for IoT development and lots of new products, iControl Networks will make the smart-home a reality. There is a big IoT project going on to assist the elderly at the University of Missouri and finally a great new IoT certification program worth checking out this summer at IoT Evolution Expo in Las Vegas. Tags: cisco, iot, m2m Related tags: university missouri Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries IoT News: Smart Transportation, Smart Cities and Holograms you Touch - Jul 02,…
  • IoT News: Lake George, IBM, Sears, Gemalto, China Growth and More

    30 Jun 2015 | 4:25 pm
    Massive growth in M2M activity in Asia, Gemalto in Brazil, Sears offering connected solutions flagship store and more are part of the day's IoT news. I almost forgot - there is a huge project at Lake George, New York which will monitor the lake thanks to IBM and others. Very cool.Check it out below. Tags: iot, m2m, technology Related tags: Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries IoT News: Smart Transportation, Smart Cities and Holograms you Touch - Jul 02, 2015 IoT News from Cisco, University of Missouri and a new IoT Certification Available - Jul 01, 2015…
  • Broadsoft, Nimble Storage, Vodafone, Hibernia, Sonus and other video Interviews

    30 Jun 2015 | 2:34 pm
    Erik Linask of TMC interviews Hugh Shannon of AvotusMy video team has been at some of the latest shows in the telecom and tech space and we’ve been gathering the latest and greatest news from the events. Here are the companies that were interviewed.   Cloud Expo New York 2015 Akana Alert Logic Broadsoft Coalfire Ericsson Genband Nimble Storage Profitbricks Safelogic SOHA Solgenia Tesora Vodafone WSM Xively  Erik Linask of TMC interviews  Andrew Moraski of Vodafone Telecom Exchange NY 2015   Atlantic ACM (article) Avotus (article) Axiom (article) BluePath (article)…
  • 45+ Webinar Best Practice Tips

    25 Jun 2015 | 2:36 pm
    A very comprehensive and helpful guest post by Pierre Kerbage, Senior Vice President at Ironton Global on how you can become a great presenter: Ever hosted a webinar, or passed on a meeting to a fellow employee, only to be embarrassed by the outcome? It is said that we learn more from our failures than from our successes. As a person who has been doing webinars, ever since the word (and the technology has existed), here is what I have learned. Also, I will sum things up by saying the law P for Pierre: Proper Prior Preparation Prevents Poor Performance. BE PREPARED: A day prior to your…
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    Comunicano

  • FierceOnlineVideo Names Broadband OTT Provider YipTV to Its List of ‘Fierce 15’ Companies in Online Video Services

    Danielle Ross
    24 Jun 2015 | 7:00 am
      Company honored to be selected one of 2015’s top providers of online video services    WEST PALM BEACH, Fla. – June 24, 2015 –YipTV, the fast-growing OTT broadband television service that brings live-channel broadcasts from around the globe to tens of millions of multi-lingual foreign-born consumers living in the United States, reflected on being selected to the FierceOnlineVideo “Fierce 15,” designating it as one of the this year’s top privately held providers of online video services. Of all the providers they evaluated, editors at FierceOnlineVideo found…
  • TruConnect and OTT TV Service YipTV Form Innovative Joint Marketing Agreement

    Danielle Ross
    18 Jun 2015 | 11:34 am
      Deal gives TruConnect mobile subscribers access to YipTV’s live-channel TV broadcasts DALLAS – June 18, 2015 -- TruConnect, a rising brand among U.S. mobile companies, and YipTV, a new Over The Top (OTT) broadband television service, today announced a joint marketing agreement under which TruConnect customers can access YipTV’s live-channel broadcasts of TV programs from around the globe in Q3 2015. The offer from TruConnect, which provides wireless voice, messaging and data services across the nation, and YipTV will be available for $14.99 per month. TruConnect and YipTV,…
  • YipTV Signs Pelé to Exclusive Contract as Brand Ambassador

    Danielle Ross
    11 Jun 2015 | 5:00 am
      Win for New OTT Broadband Provider of Personalized, Low-Cost TV Content   WEST PALM BEACH, Fla. – June 11, 2015 – YipTV, the new OTT broadband television service that brings live-channel broadcasts from around the globe to millions of multi-lingual consumers in the United States, announced today that it has signed world renowned Brazilian footballer Pelé to an exclusive contract as the company’s first world-wide brand ambassador.  Pelé, widely regarded as the greatest football / soccer player of all time, retains an immense following by fans around the world and…
  • YipTV Adds beIN SPORTS to Stellar Lineup of Live Channels Aimed at Multi-Linguals in U.S.

    Danielle Ross
    9 Jun 2015 | 5:00 am
    beIN SPORTS offers live-action soccer, boxing, motor sports, rugby, tennis, cycling and more WEST PALM BEACH, Fla. – June 9, 2015 – WhenYipTV considered the type of television content it wanted to offer its huge target market of people born outside the United States, it quickly identified beIN SPORTS as a necessary addition to its live sports programming. YipTV sees beIN SPORTS – with its multi-lingual broadcasts of exciting live-action soccer, boxing, rugby, tennis, cycling, motor sports and more – as a perfect fit for its potential audience of more than 40 million people who have…
  • YipTV Offers Live Television Broadcasts from Channels Worldwide with Launch of OTT Service for Multi-Lingual ‘Never Corders’ in U.S.

    Danielle Ross
    7 May 2015 | 5:00 am
      Foreign Sports, News, Dramas and More Now Accessible on PCs, Android/iOS Mobile Devices with No Long-Term Service Contract and Subscription for only $14.99 a month     WEST PALM BEACH, Fla. -- May 7, 2015 – Recognizing an underserved population in the television marketplace, YipTV today launched a new OTT broadband television service that brings live channel broadcasts from around the globe to millions of multi-lingual consumers in the United States.  YipTV -- short for Your Individual, Personalized TV -- provides affordable access to international programming…
 
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    Gigaom Search

  • Structure 2015

    Sara Nieburg
    18 Jun 2015 | 4:00 am
    Meet the innovators and thinkers who are building infrastructure for the next decade. Join us for Structure 2015 to hear the biggest names in cloud make predictions and forecasts about our future.
  • Gigaom.com Acquired by Knowingly Corp

    christinaberry13
    26 May 2015 | 9:39 am
    FOR IMMEDIATE RELEASE: MAY 22, 2015 Press Contact: Alessandra Wike alessandra@prbythebook.com Knowingly Corp, an Austin-based Internet startup, announced today that it has acquired a portion of the assets of Gigaom. These…
  • Beyond Batch Hadoop: Operational and Real-Time

    Andrew Brust
    2 Apr 2015 | 10:00 am
    Buyers and practitioners in the data market have faced a gut-wrenching choice: work with big data and tolerate the latency of batch-mode processing, or work interactively with relatively small data sets…
  • All-Flash Arrays for Primary Storage: The time is now

    Simon Bramfitt
    31 Mar 2015 | 10:00 am
    Many times faster than legacy spinning disk arrays, All Flash Arrays (AFA) have been widely adopted for demanding use cases where consistent ultra-high performance storage is needed to service the most…
  • The future of security: from restrictive to cognitive

    Logan Kleier
    24 Mar 2015 | 10:00 am
    We are on the verge of a new era of smart connected things, generating a wealth of information about ourselves and our environment.  As technology advances, security threats are increasing in…
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    IP Carrier

  • Telecom a "Zero Billion Dollar" Market?

    Gary Kim
    5 Jul 2015 | 9:19 am
    Will the “zero billion dollar market” strategy become a relatively widespread reality for telecom providers across much of the rural United States? The "zero billion dollar business" is an artifact of near zero or actual zero rating of services and products made possible by marginal cost pricing.Think about Craigslist. Because it could rely on a fraction of the revenue that newspapers needed to operate profitably, it also was able to change the retail cost of placing “classified” advertising.Media executives have a saying about the revenue potential of their businesses in an Internet…
  • Has UC Finally Crossed the Chasm?

    Gary Kim
    4 Jul 2015 | 6:46 am
    After decades of availability and sales efforts, a majority of small and medium-sized businesses have not yet migrated to IP communications, a new study sponsored by Edgewater Networks and Metaswitch Networks has found. “But the chasm has just been crossed,” the study argues. That is quite important, if true, as it means adoption will shift rapidly, as bleeding edge buyers who buy “the latest technology” are replaced by pragmatic buyers who want business results and easy-to-use solutions at a reasonable price.source: 4inno.comIf the chasm indeed has been crossed, we could be at the…
  • Alcatel-Lucent Signs Contracts Worth $1 Billion with China Mobile and China Unicom

    Gary Kim
    3 Jul 2015 | 10:18 am
    Alcatel-Lucent  has signed deals with China Mobile and China Unicom, representing more than $1 billion in value, for a variety of next generation technologies.Under the one-year  agreements, valued at up to RMB4.53 billion (Eur 656 million) and RMB3.59 billion (Eur 520 million) for China Mobile and China Unicom respectively, - Alcatel-Lucent will deliver its mobile and fixed ultra-broadband access, IP routing, agile optical networking and network functions virtualization (NFV) capabilities, as well as Nuage Networks’ software defined networking (SDN) technologiesChina Mobile and…
  • Orange Targets 5% Annual Revenue Growth in Africa, Middle East

    Gary Kim
    3 Jul 2015 | 8:20 am
    Orange aims to grow revenue from its Africa and Middle East operation by about five percent a year through 2018 and is looking for expansion opportunities in the region, Chief Financial Officer Ramon Fernandez said. That is key since the long-term trend for Orange revenue in France and Europe has been negative since at least 2012. Orange sees Africa and the Middle East as key to the French company's futureOrange has about 100 million subscribers in Egypt, Morocco, Tunisia, Senegal and Mali among other countries, and they brought in nearly 10 percent of group sales last year. Revenues from the…
  • Number Portability Rules Take Effect in India

    Gary Kim
    3 Jul 2015 | 7:50 am
    Mobile number portability, mandated by the national government, has begun in India on July 3, 2015.  The new rules mean that Indian mobile users can move from one part of India to another without having to change phone numbers.Consumers also can change mobile operators and keep their phone numbers. Service provider policies related to number portability are likely to change over time, as one or more operators decides to use portability as the opportunity to change the structure of roaming fees. BSNL has made national roaming free. As competitive as the Indian mobile market is, others are…
 
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    Mark Collier's VoIP/UC Security Blog

  • How Pakistan Helped Capture a Criminal Responsible of Millions in Toll Fraud

    voipsecurityblog
    23 Jun 2015 | 9:45 am
    This is one of the best articles I have read in a while. It covers how Pakistan captured multiple individuals on the FBI's most wanted list - responsible for millions of dollars of toll fraud and International Revenue Sharing Fraud (IRSF). It also covers some of their techniques. Toll fraud/IRSF isn't sexy, but it is definitely a way to make money. http://www.ibtimes.com/inside-story-how-pakistan-took-down-fbis-most-wanted-cybercriminal-1860808
  • New VoIP Security Penetration Testing Tool - Bluebox-ng

    voipsecurityblog
    22 Jun 2015 | 9:48 pm
    Here is a link to a YouTube video describing a new VoIP Security scanner/penetration tool named "Bluebox-ng". I have not played with it, but it looks pretty cool. It has been a while since we have seen any new VoIP security tools. https://www.youtube.com/watch?v=9OSvqjxMZBs
  • Past Webinar on Telephony Denial of Service (TDoS)

    voipsecurityblog
    22 Jun 2015 | 9:02 pm
    Here is a link to a recent webinar I did back in March on Telephony Denial of Service (TDoS). We did this with one of our partners, iSight. The focus was on dealing with this issue in contact centers. http://www.slideshare.net/isightsoftware/keeping-denial-of-service-and-financial-fraud-out-of-your-contact-center
  • I haven't been blogging much - I will get back to it

    voipsecurityblog
    22 Jun 2015 | 12:25 pm
    I haven't been posting much to my blog. It is so easy to post info to LinkedIn, Twitter, and Google+. I need to get back into it. I have several posts that I will be putting up soon. I am also making sure that all my lists are fresh and up to date.
  • Anonymous Planning Telephony Denial of Service (TDoS) Attacks Against Law Enforcement and CPS

    voipsecurityblog
    4 Mar 2015 | 12:23 pm
    I attached a briefing from the Florida Department of Law Enforcement describing a threat from Anonymous to target federal and local law enforcement and Child Protective Services (CPS) with Telephony Denial of Service (TDoS) attacks. The attack is supposed to occur 3/21/2015. Anonymous is also calling for website defacements from now up to the TDoS attack date. The bulletin includes links with contact information, instructions for the attacks, and background on alleged corruption. This includes a link to a Facebook page, which is a way to use social networking to organize the TDoS attack…
 
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    UCStrategies.com Articles Feed

  • NEC HYDRAstor® HS Series Wins Top 2015 Award

    UCStrategies Staff
    2 Jul 2015 | 5:50 am
    NEC announced that its HYDRAstor HS Series V4.2 deduplication storage solution won the Gold Award in the Storage Solutions category of Network Products Guide 10th Annual 2015 Hot Companies and Best Product Awards.
  • Enghouse Interactive Records 250th Skype for Business Deployment

    UCStrategies Staff
    30 Jun 2015 | 12:21 pm
    Enghouse Interactive today reported that it has successfully completed 250 deployments on Microsoft Skype for Business (SFB), for which the customer interaction solutions leader provides a full omni-channel communications experience both on-premise and in the cloud.
  • Reflecting on Inflection

    Dave Michels
    30 Jun 2015 | 7:00 am
    UC industry pundits like myself frequently speak about disruption and inflection points. We use these terms to describe significant shifts occurring in the industry, such as digital to IP, prem to cloud, hardware to software, and hard phone to softphones. It also applies to less distinct shifts such as next generation applications and mobile-first/cloud-first. But hold on to your seat because these were all just the pre-show. We are heading into much bigger changes.
  • Arkadin Strikes Partnership with ROI Communications to Empower More Businesses with UC & Collaboration Services

    UCStrategies Staff
    30 Jun 2015 | 6:30 am
    Arkadin, an NTT Communications company and one of the world’s largest and fastest growing providers of Unified Communications and Collaboration services (UC&C), announces a partnership with ROI Communications, an IT Telecommunications solutions provider based in Wrentham, Mass.  The alliance provides
  • New Whitepaper on Embedding Communications Into Your Enterprise Applications

    Blair Pleasant
    26 Jun 2015 | 8:15 am
    UCStrategies and Esna (now a wholly-owned subsidiary of Avaya) just released a white paper on embedding unified communications and collaboration capabilities into applications – you can find the white paper here.
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    NFC World+

  • Next iPhone to get NFC upgrade?

    Mike Clark
    3 Jul 2015 | 8:26 am
    Pictures of a circuit board believed to be part of the next iPhone show the device includes a different NFC chip from NXP. Images published by 9to5Mac reveal the company’s 65V10 part, used in the... Read the rest of Next iPhone to get NFC upgrade? at NFC World+.
  • “Highly interested” Canadians ready for mobile payments

    Rian Boden
    3 Jul 2015 | 7:05 am
    Some 14% of Canadian consumers say they are highly interested in making in-store mobile payments and 11% are also interested in using a wearable device such as a smartwatch to do so, research from payment... Read the rest of “Highly interested” Canadians ready for mobile payments at NFC World+.
  • Ant Financial valued at US$45bn

    Rian Boden
    3 Jul 2015 | 7:04 am
    Chinese e-commerce giant Ant Financial has completed a Series A financing round that values the company at more than US$45bn and makes the Chinese government a stakeholder, New York Times reports. The parent company of... Read the rest of Ant Financial valued at US$45bn at NFC World+.
  • ING adds biometrics to mobile banking app payments

    Rian Boden
    3 Jul 2015 | 6:49 am
    Users of ING’s mobile banking app in the Netherlands can now use their voice or a fingerprint to authorise payments. “Customers previously could use voice control in the app and could log in with fingerprint... Read the rest of ING adds biometrics to mobile banking app payments at NFC World+.
  • 38% of Americans back biometrics

    Rian Boden
    3 Jul 2015 | 6:38 am
    More than a third (38%) of Americans believe biometrics will increase their smartphone security, while 25% are skeptical and 37% don’t know, research from Unisys Security Insights finds. “Apprehension seems to be consistent across all... Read the rest of 38% of Americans back biometrics at NFC World+.
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    RingCentral Blog

  • It’s All About the Team

    Kira Makagon
    1 Jul 2015 | 5:05 am
    It should come as no surprise when we say the way people communicate has gone through a dramatic shift over the past few years. Messaging applications like iMessage, WhatsApp, Line, and WeChat have all set a new standard in the consumer world. In the business world, group messaging applications have emerged, such as Asana, HipChat, […] The post It’s All About the Team appeared first on RingCentral Blog.
  • Notable News for Your Business from June

    Meaghan Edelstein
    30 Jun 2015 | 1:09 pm
    Running your business takes time, lots of time. In an effort to help you stay up-to-date on important business news we’ll be publishing Last Week’s Notable Business News weekly. However, our first post will concentrate on the biggest announcements from June. We’ll share some of the most important business related updates, announcements and news so […] The post Notable News for Your Business from June appeared first on RingCentral Blog.
  • 5 Ways To Keep Your Workforce Productive Over the Summer Months [Friday Five]

    Meaghan Edelstein
    26 Jun 2015 | 12:00 pm
    The dog days of summer can be a killer for office productivity. Kids are out of school, people are taking vacations and the weather is beautiful daily. So, how do you keep your team motivated, focused and productive? It’s a challenge but with a little effort it can be done. Here are five suggestions for […] The post 5 Ways To Keep Your Workforce Productive Over the Summer Months [Friday Five] appeared first on RingCentral Blog.
  • How to Leverage Technology to Increase Conversion Rates by 700%

    Andrew Lissimore
    25 Jun 2015 | 5:13 am
    A small difference in lead conversion rate has a huge impact on revenue. A Harvard study found: “Companies who respond to leads within an hour are 700% more likely to have a conversation with a decision-maker” and… “Only 37% of companies respond within an hour” So over 60% of companies are missing the most powerful […] The post How to Leverage Technology to Increase Conversion Rates by 700% appeared first on RingCentral Blog.
  • Zero Motorcycles Ignites Communication with RingCentral [Customer Video]

    Carolyn Shmunis
    24 Jun 2015 | 4:36 am
    With electric cars now traversing our roads, can battery-powered motorcycles be far behind? RingCentral discovered the answer to this question in the hills of northern California, where the world’s largest producer of electric motorcycles has its headquarters. Zero Motorcycles has been called the Tesla of motorcycles. First-time riders of their vehicles liken the experience to […] The post Zero Motorcycles Ignites Communication with RingCentral [Customer Video] appeared first on RingCentral Blog.
 
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    Aspect Blogs

  • Give Your Customers Their Independence and Earn Their Loyalty in Return

    Kim Martin
    1 Jul 2015 | 4:00 am
    We live in an always-on, hyper-connected world where consumers want it all. They want you to cater to their preferences, expect personalized service and believe you should make doing business with your company absolutely effortless. Customers have become incredibly demanding, right? Yes… and no. While consumers today have high expectations for service, they also increasingly prefer to find answers, make a purchase or complete a transaction on their own – without you. They want their independence. Aspect conducted research with The Center for Generational Kinetics and found that nearly 3…
  • When *DONOTREPLY* really means *WEDONOTACTUALLYCARE*

    Tobias Goebel
    29 Jun 2015 | 4:00 am
    At age 21, SMS text messaging is finally growing up. Time for big business. Time for business2consumer communication. Finally! But let’s have a closer look at how SMS is predominantly used today. Do you get prescription reminders from your pharmacy, or appointment reminders from your clinic? I do. They’re great, right? A short buzz on your phone (or wrist), a quick glance, and the likelihood of you missing that doctor’s appointment is reduced. And it helps the doctor or clinic reduce the no-show rates, too. But here’s how the reminders I get look like: See where the…
  • The Aspect Week that Was – June 26, 2015

    Tim Dreyer
    26 Jun 2015 | 1:19 pm
    Here is the video recap of the big things going on this week at Aspect Links: 1) Global Consultant Liaison Program 2) WFO eBook 3) Mike Bourke blog post: Dissolving the Brick and Mortar of Bank Branches 4) Google Hangout with Tobias Goebel and Fonolo 5) Tweet of the Week: 1 trillion push notifications and counting: App engagement is the new customer experience The post The Aspect Week that Was – June 26, 2015 appeared first on Aspect Blogs.
  • Part 1: Dissolving the Brick and Mortar of Bank Branches

    Mike Bourke, SVP & GM Workforce Optimization
    24 Jun 2015 | 5:00 am
    Drive through any town in the US, whether large or small, and you will undoubtedly see striking edifices occupied by branches of banks. They are part of our American heritage, symbols of confidence and stability. But changes in consumer preferences, banking regulations and new technologies are slowly dissolving the brick and mortar of these venerable icons. In an increasingly virtual world, if you blink, you may be looking at the bank’s contact center. Consider how these two unlikely companions seem to be converging.  There’s no ignoring the fact that we are becoming a more tech-savvy…
  • Delayed Arrival for Customer Service in the Travel and Hospitality Industry

    Tim Dreyer
    22 Jun 2015 | 7:10 am
    Travel and hospitality companies pride themselves on exceptional customer service but are they really putting their money where their mouths are? In a 2014 survey of customer service executives, 94 percent of them agree that customer service is a priority. Yet the travel industry was the least likely of any industry vertical to invest in technology to meet customer needs. For example, 50 percent of travel organizations say that they have yet to achieve their own innovation goals. This is concerning since 64% of consumers say that customer service should be innovative like…
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    News

  • How do SIP and VoIP Work Together?

    jloftin@elitetele.com
    22 Jun 2015 | 6:19 am
    SIP trunking (Session Initiated Protocol) can turn your average office telephone system into a powerful internet telephony service – or VoIP (Voice over Internet Protocol).
  • Paving the way for smoother university clearing

    jloftin@elitetele.com
    15 Jun 2015 | 8:22 am
    Every year universities throughout the UK face the same colossal challenge. Each one has to temporarily enhance their communication infrastructure overnight to cope with the increased demands of students contacting them to confirm course places or go through clearing.
  • Elite Telecom launches free tool to prepare businesses for Ofcom changes

    jloftin@elitetele.com
    4 Jun 2015 | 6:47 am
    Prompted by Ofcom’s new regulations for B2C businesses using NGNS coming into force on 1st July, Elite Telecom has launched a free online tool to provide the specific wording to be used to advertise the cost of a call.
  • Why Expense Management is Key to Successfully Mobilising the Workforce

    jloftin@elitetele.com
    8 May 2015 | 9:22 am
    Increased agility and great customer satisfaction are key parts of a successful business today. With this comes the need to give employees better access to company data on the go via both corporate owned devices and through BYOD schemes. However in the rush to mobilise workforces, many organisations are overlooking the need to manage the process cost effectively.
  • Cloud Security for Your Business

    jloftin@elitetele.com
    8 May 2015 | 2:01 am
    Elite Telecom give you some expert tips and advice on managed IT for your business. Is it secure? How can your business make the most of the 'cloud' without facing some of the worries?
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    SPS blogs

  • Engineering Smarter Collaboration with Video

    Domenick Wissel
    30 Jun 2015 | 5:02 am
    Posted by:: Luis BerlangaVideoThe stakes are high in engineering. You are tasked with innovation, but designs must also perform flawlessly in the real world. Collaboration is critical to the process. You must communicate design specifications, work across teams to identify and resolve potential failures and test your design all before you can begin product development. Further, you must do it all efficiently and cost effectively. The market place is competitive and long development cycles can affect your position and your revenues. Video collaboration can streamline your workflow and…
  • Power Up Your Unified Communications with Polycom, SPS and Microsoft Skype for Business

    Domenick Wissel
    25 Jun 2015 | 5:02 am
    Posted by:: Quentin KramerSkype for BusinessMicrosoft and Polycom have an end-to-end partnership that benefits users by facilitating Unified Communications across platforms. In a recent webinar, Piyush Bhagat, SPS UC Solutions Architect, and Jeff Schertz, Microsoft Solutions Architect, discussed how Polycom and Microsoft Skype for Business (formerly Lync) could be leveraged to take your communications to the next level. Unified Communications has a number of different components, including audio and video conferencing, web conferencing and IM. Polycom and Skype for Business provide a…
  • Industry Focus: Unified Communications for Healthcare

    Domenick Wissel
    18 Jun 2015 | 5:04 am
    Posted by:: Quentin KramerUnified CommunicationsIn recent consulting engagements with major regional hospital networks, my team discovered a need for clarity regarding how Skype for Business and other forms of unified communication can be compliant – or non-compliant – with HIPAA (The Health Insurance Portability and Accountability Act of 1996, which went into effect in April 2003). SPS healthcare customers need to think about the security of data in two states:  First, data in transit – how the security of IM, voice, and video conversations within Skype for Business is handled…
  • Cats, Kids and Customer Service? Changing the Customer Experience with Video

    Domenick Wissel
    9 Jun 2015 | 5:02 am
    Posted by:: Kathy SobusContact CenterWe live in the era of the Internet of Things (IoT). With a Wi-Fi connection and a smart phone, the possibilities are endless. Connectivity is now so integral to our daily lives that we often take it for granted. In fact, the 2015 Internet Trends report shows that the Internet has penetrated 84% of the US population. It is important to design support solutions that align with the way your customers work and live. However, even in our wired world human interaction still plays a critical role and you can leverage technology to give your customers the…
  • PODCAST: Skype for Business delivers advanced collaboration to the federal government

    Domenick Wissel
    2 Jun 2015 | 5:04 am
    Posted by:: Quentin KramerSkype for BusinessMicrosoft recently rebranded its Microsoft Lync collaboration platform as Skype for Business and introduced some exciting new features and advancements to the solution. This new Skype for Business application is a part of the Microsoft Office Suite, and it brings enterprise-grade video and other Unified Communications solutions to the enormous ecosystem of Office users. With this new, advanced UC application available to all enterprises, education institutions, healthcare providers and government agencies, there has been an uptick in IT…
 
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    Exotel

  • The Secret Sauce to Customer Retention

    Gayatri Krishnamoorthy
    17 Jun 2015 | 3:45 am
    Today, customers want everything. They want-it-all – the competitive pricing, the dynamic performance and above everything high-quality service and support. What’s more, they won’t even think for second, before shifting over to someone else if they don’t find the stuff they are looking for. If you want customer loyalty, you need to earn it. According to a Harvard Business report, increasing customer retention by even a mere 5% can increase profits by 25% to 95%. Another report suggests that acquiring new customers costs about 30 times more money than retaining a customer and…
  • The trend that will seal the deal for cloud telephony

    Shivakumar Ganesan
    1 Jun 2015 | 3:05 am
    If you have been ignoring cloud telephony for your business, you can’t do it for much longer. There’s a story I never tire of recounting. I must have told it to a few hundred people so far with the same enthusiasm and the same sense of wonder because it’s the story that changed my life. It’s the story that helped me find my calling. I was running my first venture, a medium-agnostic, C2C marketplace called Roopit that allowed buyers and sellers to connect. It seems like a no-brainer now. But in 2010, it was hard to find used goods online without jumping into a pool of spam. And I…
  • Exotel has a new home

    Shivakumar Ganesan
    19 May 2015 | 3:47 am
    We have a proud announcement we’re excited to share with you. We have a new office! The citizens of the Gaulish Village have now moved to Getafix. In case you haven’t met Getafix yet, here he is , the wise old man. Move to this new space has been very exciting. We have come such a long way in the last 4 years. From a tiny team in a 3 bedroom home office, we are now over 50 folks in a super cool office space spread across 3 floors. Our aim to outgrow this place before this year ends. If you’re awesome like we are, come join our team. We have a whole bunch of openings for…
  • 4 Reason You Should Marry Your Cloud Telephony & CRM

    Guest Contributor
    18 May 2015 | 2:42 am
    Customers are the resources upon which the success of a business resides. They are the key component that help an enterprise meet its business goals. CRM is the lifeline Every company is driven by the desire to provide utmost customer satisfaction. To strongly and consistently pursue this objective, companies need to have a CRM – Customer Relationship Management, integrated into the backbone of their operations. CRM systems are hand weaved to facilitate SME’s manage details pertaining to customers in a seamless manner. A holistic system, CRMs are vital to any and all businesses. It lets…
  • What playing Ultimate Frisbee taught me

    Abhishek Srinivas
    21 Apr 2015 | 10:35 pm
    There are two things I love doing – talking to and helping customers, and playing sports, especially Ultimate Frisbee. Both are vastly different but end up giving me experiences which are similar – humbling, rewarding, enjoyable and on many occasions eye opening. I have honed most of my skills on the sports field, it is where I have discovered my limitations and tried to overcome them, it is where I understood my strengths better. I have played “serious” Ultimate Frisbee for a while now. And it has taught me some of the most important traits. Teamwork Having played a team…
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    GetVoIP: Communications Solutions Guide

  • How Unified Communication Tools Have Transformed the PC Desktop

    Reuben Yonatan
    30 Jun 2015 | 1:11 pm
    Unified communications (UC) have revolutionized the way individuals and businesses can communicate with customers, and colleagues. The primary contributor to this revolution is the move to a mobile environment. Via an assortment of UC applications, users are able to communicate with one another in real-time from any device. As a result, this has transformed the PC desktop...Continue Reading
  • 6 Reasons Why You Should Never Share Your Earbuds

    Michael Yunat
    24 Jun 2015 | 2:12 pm
    There are more than a few studies that have proven listening to loud music can lead to permanent hearing loss. Still yet, though, young kids, teenagers, and even adults love blaring their favorite tunes through their earbuds. And while listening to music does come with a slew of benefits -- enhanced mood, relaxation, etc. -- when sharing your earbuds, this can lead to a whole new world of...Continue Reading
  • Provider Spotlight: Phone.com Aims to Make it Easy, Q&A with Joel Maloff

    Reuben Yonatan
    15 Jun 2015 | 10:13 am
    [Watch a video]   On this provider spotlight, we came out to the Phone.com corporate headquarters in Newark, NJ, to interview Joel Maloff, the Senior Vice President of Strategic Alliances and Partnerships. Phone.com's customer service and transparent pricing model makes it easy for any small business unfamiliar with VoIP to dive in head first and start getting all the...Continue Reading
  • 8 Types of Integration Your Business Phone System Should Have

    Reuben Yonatan
    15 Jun 2015 | 9:09 am
    Besides its low costs, lack of upfront investment, and global reach, hosted business phone systems are popular because they can so easily be integrated with other software/solutions you may be using in your organization. Adopting a VoIP system allows a company to manage multiple business functions through a single communication system, reducing further operating costs and leading to quicker...Continue Reading
  • Provider Spotlight: Q&A with AnyMeeting, The Freedom to Conferencing

    Reuben Yonatan
    28 May 2015 | 9:47 am
    [Watch a video]   In this Provider Spotlight series, we had the opportunity to get behind the scenes footage and learn more about AnyMeeting.com - a simple, affordable, full-featured conferencing tool. AnyMeeting enables its users to meet in real time with other users worldwide over the internet. Although AnyMeeting caters to the needs of small businesses, its...Continue Reading
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    Phone.com » Blog

  • GetVoIP and Joel Maloff: You Don’t Need an IT Person to Set Up Your VoIP

    Phone.com
    26 Jun 2015 | 4:32 pm
    Our SVP of Strategic Alliances and Partnerships Joel Maloff may have a fancy title, but behind the scenes, we simply call him Mr. Awesome. You’ll get the joke if you watch this ten-minute clip of his discussion with GetVoIP’s Reuben Yonatan. For those who only have a couple minutes to spare, we’ve summarized the key takeaways below. Joel has a way of capturing the simplicity and power of Phone.com. Video Stop Points: Did you know? With Phone.com you get FREE conference calling. No need for a third-party service. (See 1:40) Growth areas for the next 12 to 18…
  • The Evolution of International Calling: Making It Work for You

    Joel Maloff
    23 Jun 2015 | 12:49 pm
    The world of business becomes smaller every day—the Internet allows us to set-up video conferences with anyone on the other side of the world at a moment’s notice. Despite this, the phone call is still a key tool for businesses connecting with their customers, partners, suppliers and investors without concern for national borders. Just as mobile services and Internet Telephony Service Providers (ITSPs) like Phone.com have all but eliminated domestic long-distance telephone charges, so too are we seeing an evolution in how international calling is treated. Phone.com includes…
  • Hang Up! And Other Terms from Technologies Past

    Sue Walsh
    15 Jun 2015 | 4:00 am
      In the era of VoIP phone service, the idea of adding a phone line seems dated. You’re no longer connecting a wired cable; you’re adding a virtual software service. Technology changes quickly but terminology tends to lag before slowly fading away. Even though we’ve used touch-tone phones for decades, we still talk about dialing a number. I hang up to end a call, even though I’m really just tossing my phone into my purse. And really, why when your phone lights up with the theme song from Mission Impossible, do we say it’s ringing? We use telephony…
  • Should Small Businesses Ditch Voicemail?

    Sue Walsh
    12 Jun 2015 | 4:00 am
    How do you reach your customers and how do they reach you? We’re not talking about the online storefront you just unveiled, or the color mailers going out to your target neighborhoods. We mean talking to your clients the good old fashioned way, on the phone. And when you don’t reach them, do you leave voicemail? This week, both Time Magazine and NPR highlighted decisions by large companies like JPMorgan Chase & Co. and Coca-Cola to phase out voicemail for most of their employees. Voicemail In the Age of Instant Messaging Many workers don’t see much value in voicemail,…
  • Need for Scalability and Mobility Drives VoIP Adoption in 2015

    Sue Walsh
    5 Jun 2015 | 9:46 am
    Do your office phones run on a legacy PBX system that is on its last legs? Are you considering switching to Voice over IP? Turns out, you’re not alone. More than 50 percent of business owners looking to switch to VoIP are doing so because they’re seeing end-of-life system issues with their old PBX infrastructure. Things fall apart. This insight is part of the Business VoIP Report for 2015, compiled by Software Advice, a free online service offering VoIP system reviews. The chart below shows just some of the issues that businesses with older PBX systems face. Current Pain…
 
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