Unified Communications

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  • FCC Looks at 24 GHz for Mobile Communications

    IP Carrier
    Gary Kim
    18 Oct 2014 | 4:37 am
    The Federal Communications Commission is looking at whether 24 GHz spectrum can be released for mobile communications applications. The Notice of Inquiry occurs at the same time that Google has asked for permission to test communications across different high-frequency spectrum bands, including millimeter-wave systems operating in the 71 GHz to 76 GHz band and the 81 GHz to 86 GHz range.“Years ago, engineers and policymakers debated the feasibility and practicality of using spectrum above 2 GHz for mobile wireless services,” FCC Chairman Tom Wheeler noted.More recently, 3 GHz has been…
  • Birdstep Improves Wireless User Experience, Reduces Churn

    Communications and Technology Blog - Tehrani.com
    17 Oct 2014 | 7:06 am
    A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and oftentimes aren’t able to fully connect to such signals, meaning a phone’s broadband connection can be in limbo. Nothing can be more frustrating than having connectivity issues like this when your GPS software is trying to determine which route has the least traffic and you need to decide whether to go right or left at a busy intersection. Poor service quality which can be caused by the arbitrary switching to an inferior network leads to churn and churn…
  • LTE Users Consume 5X as Much Video as 3G Users

    IP Carrier
    Gary Kim
    17 Oct 2014 | 5:42 am
    Long Term Evolution 4G networks have a rather predictable impact on mobile data consumption: the amount of data consumed each month grows, compared to data consumption on 3G networks.In fact, some studies also suggest that access to LTE networks also increases use of Wi-FiA study of Android smartphone users by Devicescape, conducted over six months, found that 4G LTE users consumption of Wi-Fi and mobile data doubled, compared to data consumed by 3G users. On average, 4G smartphone users consume 2.1 times more mobile data per month and twice as much Wi-Fi than their 3G counterparts. This is…
  • SONIM RUGGED LTE ANDROID SMARTPHONES TO BE AVAILABLE IN CANADA THROUGH BELL MOBILITY AND TELUS

    Comunicano
    Adrianne Buchta
    15 Oct 2014 | 5:05 am
      SONIM RUGGED LTE ANDROID SMARTPHONES TO BE AVAILABLE IN CANADA THROUGH BELL MOBILITY AND TELUS SAN MATEO, Calif. (Oct. 15, 2014) — Sonim Technologies, maker of the world's toughest mobile phones, announces the highly anticipated global launch of its first two ultra-rugged LTE Android smartphones. The Sonim XP7 will be available in Canada online and at select stores starting the week of Oct. 20 through Bell Mobility and TELUS. The Sonim XP6 will make its debut in November with TELUS. Both smartphones are an essential component of Sonim’s mission critical solution for…
  • GraphLab’s machine learning platform now supports deep learning

    Gigaom Search
    Derrick Harris
    15 Oct 2014 | 5:07 pm
    Machine learning startup GraphLab is boosting the capabilities of its platform, which aims to help users build and then serve their predictive models, has released a new version of its software…
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    Communications and Technology Blog - Tehrani.com

  • Birdstep Improves Wireless User Experience, Reduces Churn

    17 Oct 2014 | 7:06 am
    A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and oftentimes aren’t able to fully connect to such signals, meaning a phone’s broadband connection can be in limbo. Nothing can be more frustrating than having connectivity issues like this when your GPS software is trying to determine which route has the least traffic and you need to decide whether to go right or left at a busy intersection. Poor service quality which can be caused by the arbitrary switching to an inferior network leads to churn and churn…
  • Sonos BOOST, For Music in Tough to Reach Places

    15 Oct 2014 | 4:41 am
    I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels of flexibility in speaker placement. However, since it is wireless, there are times when things don’t work perfectly. I've found that sometimes, signals have trouble getting through mirrors and other obstacles - typically made of metal. Moreover, you will have to reboot your components every now and then to ensure they work properly. When the company fist launched its solution, many years ago, they required a Bridge device which also helped improved…
  • Microsoft CEO Raise Controversy: What's Not Being Discussed

    11 Oct 2014 | 8:26 am
    Microsoft CEO Satya Nadella when asked how women should ask for a raise said they shouldn’t… Specifically he said: It’s not really about asking for the raise but knowing and having faith that the system will actually give you the right raises as you go along. And that, I think, might be one of the additional superpowers that quite frankly women who don’t ask for a raise have, because that’s good karma. It’ll come back because somebody’s going to know that’s the kind of person that I want to trust, that’s the kind of person that I want to…
  • Will Amazon Drone Delivery Fail?

    11 Oct 2014 | 7:27 am
    While there have been reports of shooting at drones, you may not be familiar with the fact that birds can be quite territorial and attack flying objects in their territory. Some while back a hummingbird drone was attacked by a smaller hummingbird. Now, a hawk attacked a more conventional drone because it was defending its area. How birds will respond to hundreds of drones delivering toothbrushes and underwear is anyone’s guess. Tags: amazon, delivery, drone, hawk Related tags: drone Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Zocalo: Amazon Just Fired a…
  • Ethertronics Active Steering Boosts LTE Antenna Throughput 30%

    10 Oct 2014 | 12:58 pm
    One of the biggest challenges facing smartphone users is keeping the devices connected at all times. After all, the trend towards storing more data in the cloud means in order to access increasing amounts of information, you need a fast connection. Moreover, the trend in mobile gaming is to rely on network connections for things like advertising, multiplayer-functions and new scene downloads.Mobile video consumption of course is nothing new and also requires tremendous bandwidth and connectivity. In short, mobile devices users want devices regardless of location to be connected in order…
 
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    Comunicano

  • SONIM RUGGED LTE ANDROID SMARTPHONES TO BE AVAILABLE IN CANADA THROUGH BELL MOBILITY AND TELUS

    Adrianne Buchta
    15 Oct 2014 | 5:05 am
      SONIM RUGGED LTE ANDROID SMARTPHONES TO BE AVAILABLE IN CANADA THROUGH BELL MOBILITY AND TELUS SAN MATEO, Calif. (Oct. 15, 2014) — Sonim Technologies, maker of the world's toughest mobile phones, announces the highly anticipated global launch of its first two ultra-rugged LTE Android smartphones. The Sonim XP7 will be available in Canada online and at select stores starting the week of Oct. 20 through Bell Mobility and TELUS. The Sonim XP6 will make its debut in November with TELUS. Both smartphones are an essential component of Sonim’s mission critical solution for…
  • Wireless Health 2014 Conference to Air Advances in Mobile Health

    Adrianne Buchta
    13 Oct 2014 | 5:05 am
    Meeting on campus of National Institutes of Health (NIH) provides a forum for sharing important academic, health and industrial research BETHESDA, Md. – Oct. 13, 2014 – From the benefits of wearable devices for remote patient monitoring to opportunities for big-data applications to a changing regulatory environment, the Wireless Health 2014 international conference here Oct. 29 – 31 aims to disseminate the latest advances and promising prospective developments in mobile health. Presented by the Wireless-Life Sciences Alliance (WLSA), this year’s conference on the campus of the…
  • Truphone to Offer iPhone 6 & iPhone 6 Plus in the U.S. on September 26

    Danielle Ross
    22 Sep 2014 | 9:16 am
    DURHAM, N.C. (September 22 , 2014) — Truphone today announced it will offer iPhone 6 and iPhone 6 Plus, the biggest advancements in iPhone history, to its customers in the U.S. as part of new service agreements, beginning on Friday, September 26. iPhone 6 will be available starting at $149 for the 16GB model and iPhone 6 Plus will be available starting at $249 for 16GB model with a two-year agreement. Truphone will allow its iPhone 6 and iPhone 6 Plus customers to connect to its fast, borderless, global GSM network in over 200 countries.
  • NexID Enhances Fake-Finger-Detection Solution For Embedded Fingerprint-Sensor Systems

    Danielle Ross
    16 Sep 2014 | 4:00 am
      Breakthrough achieves improved speed, processing efficiency, security, convenience   TAMPA, Fla. – Sept. 16, 2014 – NexID Biometrics LLC, whose spoof-mitigation technology boosts protection in applications with critical security-authentication needs, today announced an enhanced fake-finger-detection solution for both embedded fingerprint-sensor systems and those yet to be introduced.  The enhancement stems from a significant breakthrough in speed and processing efficiency. The company, based in Potsdam, N.Y., announced the new software capabilities at the Global…
  • Truphone Announces Winners from ClueCon 2014 Dangerous Demos Brightest Minds in Voice and Web Development Contend for Honors

    Danielle Ross
    19 Aug 2014 | 6:00 am
    LONDON (Aug. 19, 2014) –Truphone, the world’s first global mobile operator, hosted Dangerous Demos, a competition of the most risky and entertaining technology demonstrations, at ClueCon 2014, an annual telephony and voice over IP developer conference in Chicago on Wednesday, Aug. 6. Dangerous Demos were started by Truphone’s Head of Research, James Body, to identify new and emerging technology that can eventually be deployed by Truphone or other carriers and mobile operators. “The idea behind the Dangerous Demos series of competitions really evolved from Truphone’s own history,”…
 
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    IP Carrier

  • U.S. Mobile Broadband Passes 90% Penetration

    Gary Kim
    20 Oct 2014 | 9:39 am
    In the United States, as elsewhere, mobile Internet capability has become an important means for eliminating access divides. We have seen this pattern before. As recently as the 1980s, policy analysts and regulators might have legitimately been concerned about how to eliminate the gap between people who could make a phone call, and those who could not. Already, it is fairly clear that mobile devices and networks also will close the gap between people who have access to the Internet, and those who do not. “Mobile phones are becoming more common among historically disadvantaged groups” and…
  • Do Programmers Really Believe in Streaming, or Just Business Leverage?

    Gary Kim
    19 Oct 2014 | 10:16 am
    The latest moves by HBO, CBS, ESPN and Starz in the area of channel unbundling have been heralded as the beginning of a wave of over the top streaming moves by a wider range of networks.Such moves, it is said, will put pressure on the distributor relationships that have anchored the linear video subscription business. And that might be precisely the point, some argue. In that view, the whole point of launching over the top services is two fold. Such moves--irrespective of actual take rates by end users--puts more pressure on big distributors including cable TV, telco and satellite TV…
  • "Fast Follower" Strategy Might Not Work in Video Streaming Business

    Gary Kim
    18 Oct 2014 | 7:27 am
    As a rule, major transitions in technology and revenue models are slower to develop than most predict. In other words, the amount of change tends to be overestimated in the near term, and underestimated in the long term.That has direct implications for would-be suppliers. Overestimating near term demand means some firms will enter too early, and fail before the opportunity can be realized. Others simply will overinvest in promotion, before conceivable sales justify that level of investment.Other potential constants will wait too long to enter the market, and fail to gain a foothold at all. In…
  • FCC Looks at 24 GHz for Mobile Communications

    Gary Kim
    18 Oct 2014 | 4:37 am
    The Federal Communications Commission is looking at whether 24 GHz spectrum can be released for mobile communications applications. The Notice of Inquiry occurs at the same time that Google has asked for permission to test communications across different high-frequency spectrum bands, including millimeter-wave systems operating in the 71 GHz to 76 GHz band and the 81 GHz to 86 GHz range.“Years ago, engineers and policymakers debated the feasibility and practicality of using spectrum above 2 GHz for mobile wireless services,” FCC Chairman Tom Wheeler noted.More recently, 3 GHz has been…
  • LTE Users Consume 5X as Much Video as 3G Users

    Gary Kim
    17 Oct 2014 | 5:42 am
    Long Term Evolution 4G networks have a rather predictable impact on mobile data consumption: the amount of data consumed each month grows, compared to data consumption on 3G networks.In fact, some studies also suggest that access to LTE networks also increases use of Wi-FiA study of Android smartphone users by Devicescape, conducted over six months, found that 4G LTE users consumption of Wi-Fi and mobile data doubled, compared to data consumed by 3G users. On average, 4G smartphone users consume 2.1 times more mobile data per month and twice as much Wi-Fi than their 3G counterparts. This is…
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    Mark Collier's VoIP/UC Security Blog

  • Upcoming Webinar on Telephony Denial of Service (TDoS)

    voipsecurityblog
    14 Oct 2014 | 7:08 pm
    I will be participating with Cisco in a webinar on Telephony Denial of Service (TDoS) October the 28th at 10:00 AM CST. You can check it out and register at the following link: https://communities.cisco.com/message/166030#166030
  • A Video on Telephony Denial of Service (TDoS)

    voipsecurityblog
    10 Oct 2014 | 7:17 pm
    Here is a link on Youtube of a recent video we did on Telephony Denial of Service (TDoS). It covers the concept and then the various types of attacks that we are seeing, including manual TDoS, social networking TDoS, and then different types of automated TDoS. We also briefly cover the Payday Loan Scam/Attack, which is affecting many hospitals and public safety sites: https://www.youtube.com/watch?v=CabZOui1LEY
  • FTC Continues Their Battle Against Robocalls With Zapping Rachel Challenge at DEFCON 22

    voipsecurityblog
    15 Sep 2014 | 11:34 am
    The Federal Trade Commission (FTC) is continuing their fight against those annoying robocalls, by sponsoring their Zapping Rachel challenge at the most recent DEFCON 22 conference. The focus of the challenge was phone honey pots (phonypots), which are used to answer calls from robocallers and try to understand their behavior. The challange awarded over $10,000 in prizes to the winners in categories of creator, attacker, and detective. You can get more information from the FTC website at: http://www.ftc.gov/zapping-rachel…
  • Robocalls to Cell Phones

    voipsecurityblog
    31 Jul 2014 | 7:53 am
    See the video in the link below. This is another case of robocalls, specifically automated debt collection calls, gaining significant national attention: http://abcnews.go.com/Nightline/video/robocalls-cell-phone-money-24768246 We all know that these calls are a big issue for consumers on their land lines. The robocallers, whether they are selling a product, harassing their victim, trying a scam, or attempting to get information (vishing), have traditionally targeted landlines because they have lists of numbers and because the targets can be especially vulnerable (elderly consumers). However,…
  • FBI Private Industry Notification on Telephony Denial of Service (TDoS)

    voipsecurityblog
    12 Jul 2014 | 7:10 am
    The FBI just released another private industry notification to warn enterprises about contined Telephony Denial of Service (TDoS) attacks. The FBI warns that the attacks tend to target hospitals and Public Safety Access Points (PSAPs), the administrative part of a 911 center. Here is a PDF - I don't have a link: Download PIN 20140702-001 The FBI predicts that TDoS will become the go-to attack against any enterprise who is heavily depending upon their voice systems. This includes any enterprise, but in particular, those with public facing contact centers, in the financial, health care,…
 
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    Alec Saunders

  • So long, farewell, auf wiedersehen, goodbye!

    alec
    7 Oct 2014 | 6:52 am
    In September of 2011, I sat down with the BlackBerry Developer Relations team, after being introduced as their new leader. I vividly remember telling the group that opportunities like BlackBerry 10 only come along rarely in a person’s career; that we were all going to work harder than we had ever worked before; that we were going to learn from each other; that it would be a roller coaster to get there; and that once BlackBerry 10 had launched, we would all look back on that experience as a “career defining moment”. They gave me their support and loyalty and we accomplished truly…
  • Win a BlackBerry Passport Courtesy of Morten Lindstrom

    alec
    19 Sep 2014 | 9:36 am
    I just got the  following email from Morten Lindstrom — my friend who’s running a fundraiser to save his wife Nicole’s life.  She suffers from sickle cell anemia.  Anyway, long story short, he’s put together a raffle of a new BlackBerry Passport for anyone making a donation of $20 or more. Details below…   A BIG Thank you, for helping with our fundraiser! Here are some important information, and opportunities for you: With all your help, we have managed to get access to better medication, that has given us some more time, and we now have a good chance…
  • What are friends for?

    alec
    10 Sep 2014 | 1:28 pm
    “Happy is the man who finds a true friend, and far happier is he who finds that true friend in his wife.” Franz Schubert, the composer, apparently wrote that. Three years ago I joined BlackBerry. Since that time I’ve connected with and befriended many of the BlackBerry community, especially the developer community. It’s a tight knit and fantastic group. One of those folks is Morten Lindstrom, a Norwegian guy who somehow found himself living in Trinidad. I’ve met him at countless events, and we invited him to be one of our BlackBerry Elites.   He’s a thoughtful, sweet guy, who…
  • Next Up – The Internet of Things

    alec
    26 Jan 2014 | 10:24 am
    Always remember that the future comes one day at a time.  Dean Acheson, American Statesman. Last Thursday, news broke that I had accepted a new role as the Vice President of QNX Cloud, a new business at QNX (a BlackBerry subsidiary).  As an industry we’re closing in on connecting every phone on the planet — maybe 5 billion in total.  What’s next?  Connecting up all the machines.   QNX Cloud is a business focused on building enabling cloud based technologies for Machine to Machine and Internet of Things businesses.  QNX Cloud is infrastructure that enables a wide range…
  • BlackBerry 10 Jam rocked, because of you!

    alec
    7 May 2012 | 4:09 am
    Last week was a whirlwind for BlackBerry developers.  BlackBerry 10 Jam was the official launch of the BlackBerry 10 platform to the developer community – SDK’s, tools, and of course the BlackBerry 10 Alpha device. This was a moment we’d been working toward since before DevCon Americas in the fall.  I know there was a lot of pressure to show a phone last fall, but until the SDK’s were ready, and developers could actually use them, there would have been little point.  Instead we steadily built first the PlayBook OS 1.0 SDK, the PlayBook OS 2.0 SDK, and the PlayBook OS 2.0 software…
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    UCStrategies Blog | UCStrategies Blog

  • “Disappearing” Messages In Business Unified Messaging?

    Art Rosenberg
    19 Oct 2014 | 9:53 am
    While unified communications can be used for personal and social contacts, I like to focus on it’s role in business communications, especially with mobile customers/consumers. With UC increasingly moving to hosted/managed “cloud” services (UCaaS), the CPE-based telephony market is being subsumed by  mobility and wireless IP connectivity, while new forms of near real-time messaging are becoming part of old “unified messaging” (email-voice mail) capabilities. What is also happening is that new features and functions are being provided separately to both contact…
  • Mobile UC Needs More Control For Contact Recipients

    Art Rosenberg
    21 Aug 2014 | 1:43 pm
    One of the key changes taking place with mobile business communications, is that, in addition to facilitating all modes of person-to-person contacts, it is also enabling real-time “push” notifications from communication services and automated business process applications (CEBP). Such notifications can take a variety of forms, depending on how things are set up for the user’s mobile device. The problem, however, is that contact recipients are rapidly becoming overwhelmed by such notification messages, which can be both disruptive and consume too much of the recipient’s…
  • Collaborative Text Messaging Started Historically With “Time-Sharing” In 1964

    Art Rosenberg
    17 Aug 2014 | 3:43 pm
    “UC&C” is all the rage these days, as mobile end users with smartphones and tablets interact with each other and with automated online applications across location-independent organizational boundaries with various flavors of messaging and real-time voice and video connections. Of course, most people think this is all because of new online computer and communication technologies and mobile, multimodal endpoint devices. But, guess what? It really started before the establishment of the Internet and wireless mobility, when “interactive computing” was first developed…
  • Two UC Perspectives – BYOD End Users and Business Processes

    Art Rosenberg
    10 Aug 2014 | 11:50 am
    Originally, person-to-person communications required the contact initiator and the contact recipient to use the same kind of endpoint device and a single mode of communication. That applied to both real-time telephony, as well as asynchronous messaging. In the beginning, contact addressing with people was also location-based, until wireless came into play. Today, we are seeing communications becoming both mode and location independent, as well as enabling business processes becoming contact initiators that can generate event-based, personalized “notification” messages. Whether it…
  • Pick Your Virtual Doctor!

    Art Rosenberg
    15 Jul 2014 | 9:24 am
                       By Art Rosenberg, The Unified-View/ UC Strategies Expert I have long expected that health care would become an important driver for Mobile UC because patient interactions with health care personnel (doctors, nurses) will require all modes of contact to replace expensive face-to-face visits whenever possible. This recent article in the Los Angeles Times shows that health care is rapidly becoming able to do that. Since health care affects all consumers, once they start exploiting Mobile UC for that purpose, they will rapidly want similar capabilities for all…
 
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    UCStrategies.com Articles Feed

  • Apple Discovers UC – Everyone Else, Look Out

    Michael Finneran
    17 Oct 2014 | 11:07 am
    Tim Cook, Apple’s CEO, took to the stage at the company’s headquarters yesterday to announce two new iPads and the latest Mac operating system; the company also announced a 27-inch iMac with a Retina display, but nobody seemed to care. Scanning the reviews this morning, most weren’t overly impressed with the incremental improvements in the new iPads, but just about everyone seems to have missed the real story which is Apple’s move into UC.
  • Sonus Simplifies Deployment, Management, Configuration of Real-Time Communications for Service Providers, Enterprises

    16 Oct 2014 | 9:25 am
    Sonus Networks, Inc. today announced new enhancements to its Session Border Controller (SBC) portfolio. These new software releases offer expanded video and management support, as well as new network monitoring capabilities available from Sonus Global Services (SGS).
  • Sonus Advances Virtualization Offerings to Make Communications Networks More Flexible, Cost-effective

    16 Oct 2014 | 9:10 am
    Sonus Networks, Inc. today announced the next milestone in the company’s strategy to virtualize its product portfolio with the introduction of the Sonus PSX SWe (Software edition) and the Sonus DSC SWe.
  • What the Mobile Customer Service Experience Should Be

    16 Oct 2014 | 8:25 am
    The mobile approach provides a way to serve customers better and — if done correctly — to form stronger, more lasting relationships. But that’s the problem. Many businesses are still struggling to determine how best to use tools such as mobile apps to their advantage. One of the biggest struggles is deciding exactly what a mobile application must do and how it can add value to the customer relationship. More imperative, however, is that businesses integrate the mobile experience with the rest of an overall customer support plan.
  • BroadSoft Rebuilds Identity and Releases New UC-One Capabilities

    Robbie Pleasant
    15 Oct 2014 | 11:00 am
    BroadSoft is revamping and recreating its corporate identity, with enhancements to its brand, strategy, and technology. The company has new strategic initiatives, designed to strengthen its UC One Unified Communications services, and provide an improved user experience.   With
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    Plum Voice » Blog

  • What Prepaid Card Companies Need In Call Automation

    Jennifer Saksa
    13 Oct 2014 | 12:21 pm
    Share This: High call volumes, call spikes, repeat calls and the security needed to handle payment transactions over the phone all combine to make call […] …read more The post What Prepaid Card Companies Need In Call Automation appeared first on Plum Voice.
  • Moving to Cloud-Based Services

    Andy Kuan
    24 Sep 2014 | 2:56 pm
    Share This: Cloud services offer infrastructure without administration, predictable costs and lower capital risk. But getting to that promised land from your island of in-sourced […] …read more The post Moving to Cloud-Based Services appeared first on Plum Voice.
  • Benefits of Choosing an Experienced Technology Vendor

    Jennifer Saksa
    4 Sep 2014 | 9:30 am
    Share This: As we have discussed before, the vendor is just as important as the technology they’re providing. Here are some of the advantages a more […] …read more The post Benefits of Choosing an Experienced Technology Vendor appeared first on Plum Voice.
  • Respond to Customer Complaints in Real Time

    Charlie Smith
    28 Aug 2014 | 11:17 am
    Share This: It’s about time. Customers, like everyone else, have a different notion of time than they used to. The internet and mobile devices have […] …read more The post Respond to Customer Complaints in Real Time appeared first on Plum Voice.
  • Fast AND Accurate Customer Service

    Charlie Smith
    28 Aug 2014 | 10:42 am
    Share This: When we think of customer service, it’s important that we think about results first. Sure, it’s great to wow a customer, delight them. […] …read more The post Fast AND Accurate Customer Service appeared first on Plum Voice.
 
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    NFC World+

  • iOS 8.1 brings Apple Pay NFC payments to iPhone

    Mike Clark
    20 Oct 2014 | 11:17 am
    Version 8.1 of iOS is now available for download, and brings with it the US consumer rollout of the Apple Pay mobile payments system. Apple Pay’s NFC payment capability is available to US-based owners of... Read the rest of iOS 8.1 brings Apple Pay NFC payments to iPhone at NFC World+.
  • Over 20m NFC devices now in use in Japan

    Rian Boden
    20 Oct 2014 | 8:50 am
    There are 20.55 million NFC mobile handsets in use in Japan according to new data compiled by the Mobile NFC Association. A total of 86 different NFC phones are currently available from the three main... Read the rest of Over 20m NFC devices now in use in Japan at NFC World+.
  • Bionym begins shipping wristband

    Rian Boden
    20 Oct 2014 | 8:44 am
    Canadian startup Bionym has begun shipping its Nymi wristband to partners and key developers after starting to take pre-orders in September last year. The wearable device uses the wearer’s unique cardiac rhythm to verify their... Read the rest of Bionym begins shipping wristband at NFC World+.
  • Amex commits $10m to EMV upgrades

    Rian Boden
    20 Oct 2014 | 8:34 am
    American Express is to launch a US$10m Small Merchant EMV Assistance Program in February 2015 to drive adoption of EMV. “We know from speaking with our smallest merchants that they are too busy running the... Read the rest of Amex commits $10m to EMV upgrades at NFC World+.
  • Twitter preps for Buy button launch

    Rian Boden
    20 Oct 2014 | 8:28 am
    Twitter is planning to launch its new Buy button in the first quarter of 2015, VentureBeat reports, to let users make a purchase directly from a Tweet. The company began testing the service in September.... Read the rest of Twitter preps for Buy button launch at NFC World+.
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    RingCentral Connect

  • The Collaborative Economy: How Technology Has Revolutionized the Market Research Industry

    Megan Ritter
    14 Oct 2014 | 5:42 am
    Technology has helped the collaborative economy to grow and market research companies to leverage the information available. With the creation of social media, the internet of things and big data, analysis tools and analysts now play a big role in market research and business development. This has created new positions within research companies and the […] The post The Collaborative Economy: How Technology Has Revolutionized the Market Research Industry appeared first on RingCentral Connect.
  • Tips For Small Business Owners (Part 1)

    Danielle Radin
    13 Oct 2014 | 5:51 am
    The San Francisco Small Business Expo was filled with business experts, and had advice from industry leaders in content marketing, sales, technology, education, etc. The expo displayed workshop rooms where people could go to listen to lectures about entrepreneurship and social media tactics. Here are two big takeaways from what was presented. 1) How to stay […] The post Tips For Small Business Owners (Part 1) appeared first on RingCentral Connect.
  • 5 Business Publications You Need To Be Reading [Friday Five]

    Danielle Radin
    10 Oct 2014 | 9:49 am
    Magazines that cover business topics are critical to success nowadays. In a world filled with unlimited online content, it is imperative to stay up-to-date on business trends, entrepreneurial tools and new technologies that could help your business. Below is a list of publications that touch upon important issues in business and can help you thrive […] The post 5 Business Publications You Need To Be Reading [Friday Five] appeared first on RingCentral Connect.
  • 10 Tips for Mixing Up Your Social Media Content

    Ekaterina Walter
    9 Oct 2014 | 4:49 am
    It isn’t enough to simply open accounts on social media networks—you have keep up a regular posting schedule if you want to keep your fans clicking and sharing. But it can be hard to keep up with a content strategy, especially if you aren’t in a visual industry or producing tangible, customer-facing products. I’ve put […] The post 10 Tips for Mixing Up Your Social Media Content appeared first on RingCentral Connect.
  • How is social selling different than social marketing?

    Jeff Molander
    7 Oct 2014 | 6:15 am
    Social selling is not a revolution in how sellers sell—nor how buyers buy. So what is social selling and how is it different than social media marketing? Effective social selling is less about technology—more about applying direct response marketing principles with new tools. Social selling is a practical, repeatable process—a way to increase sellers’ productivity […] The post How is social selling different than social marketing? appeared first on RingCentral Connect.
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    Aspect Blogs

  • Bean There, Done That: Why Cloud is So Much More than Just a Name

    Maddy Hubbard
    20 Oct 2014 | 4:00 am
    The reflective, bean-shaped sculpture that twists and reflects the city skyline back to visitors of Chicago’s Millenium Park is typically called exactly what it looks like: “the Bean.” Few visitors or locals are aware that the work’s actual name is Cloud Gate.  By the same token, customers are not really aware that their calls are being handled via a cloud-based contact center rather than through on-site software or systems. From the customer’s perspective, it is the end experience that matters. As long as the call, email or chat inquiry is still being answered by a capable…
  • Why “Mobile” Isn’t a Channel

    Tobias Goebel
    13 Oct 2014 | 6:00 am
    While many vendors in the customer engagements industry look at mobile as a communications channel for customers, most consumers do not. A convincing and appealing mobile customer experience must leverage all channels available on a mobile device so it is misleading to consider “mobile” a channel, or assume that smart phones will drastically simplify how to serve customers in the contact center. Smart phones are a platform supporting multiple methods of communication, and each supported channel has its own benefits and reasons to exist. So within the mobile platform, contact centers still…
  • Is It Time for the Traditional RFP to RIP?

    John Amein, VP Product Management
    8 Oct 2014 | 4:00 am
    Over many years of my career, I’ve seen a lot of RFPs, mostly on the sell side but also on the buy side. One of the memorable RFP moments for me came from the late 90’s when we hired a new product manager. He came from a large company, the kind that had more than 100,000 employees. We were in the midst of responding to an RFP, and he was talking about his experience on the buy side with one of the vendors’ responses that impressed him. “… and their response was awesome. It was this thick,” he said while holding his fingers three inches apart. Really? That’s how you…
  • Is Your Social Customer Care Strategy on Track? Advice from Aberdeen

    Rebecca Anderson
    6 Oct 2014 | 4:00 am
    Equipping your agents with the right social media management software has meant great things for customer contact and the customer experience overall. As customer behavior has shifted to reflect a growing interest in social engagement, it makes sense for businesses to incorporate social CRM tools into their overall customer care approach. Many business leaders ranked customer engagement at the top of their priorities for 2014. So if social engagement has been part of your plan, now is a good time to evaluate performance against existing benchmarks and make any necessary course corrections to…
  • Build, Develop and Achieve with Healthcare Boot Camps

    Kathleen Schroeder
    2 Oct 2014 | 4:00 am
    Co-authored by Aspect and Healthcare Intelligence Managing a staff and their performance is tough. Managing the same staff in a healthcare contact center is tough and complex. Your healthcare system’s contact center staff is often your patient’s’ primary touch point. Yet somewhere along the line, they became guardians of handle times and hold times, rather than of the relationship between patients and providers. To have a successful staff that fosters the patient-provider relationship, your managers need the right training – better known as the Healthcare Call Center Management…
 
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    AT&T Networking Exchange Blog » Unified Communications

  • Collaboration part 2: the age of collaboration: now and into the future

    Lisanne Powers
    17 Oct 2014 | 3:45 am
    If you watch the latest season of Mad Men, you’ll see the first tentative efforts of the now common conference call. The scene is set between the New York headquarters of fictional marketing agency Sterling, Cooper & Price and its brand new west coast office in Los Angeles. Senior executives in both offices are stretching over their desks towards a primitive and wholly inadequate 1960s speaker phone. While the wonder and the novelty of the conference call, complete with static and cut-outs is comical, it does reveal the precise time when communications evolved from binary two-way phone…
  • The Collaboration Double Gap

    Cara Knight
    15 Oct 2014 | 3:45 am
    In the recent global IDG research survey commissioned by AT&T, organizations listed that unified communications and collaboration (UCC) deployments were considered to be a highly important enabler in achieving their businesses objectives. Is this a ground-breaking revelation? Not really. Technology vendors, telcos, and service providers have been championing the tangible benefits UCC can bring to organizations for a number of years. Examining the gap between adoption and vision In terms of adoption, however, many companies are still at the tip of the iceberg, and here we find our first…
  • Collaboration Part 1: Getting the Measure of Collaboration

    Cara Knight
    14 Oct 2014 | 3:45 am
    IT departments are currently caught between a rock and a hard place when it comes to delivering and synchronizing collaboration technologies. Striking the right balance between supporting individual preferences to use personal tools and devices, while balancing those needs with organizational security, continuity, and measurable success, is a challenge that continues to cause headaches. According to the latest IDG survey on Global UC and Collaboration, a significant percentage of employees are using personal tools and/or inexpensive web applications, often without the IT department’s…
  • The Race to the Cloud

    Lisanne Powers
    2 Oct 2014 | 3:45 am
    We’ve all lived with the notion of cloud migration for several years. Moving software and applications from an on-premises, licensed model to a virtual, Pay As You Go (PAYG) model can yield huge business advantages. Increased flexibility, scalability, reduced CapEx, and automated updates are just some of the benefits of a cloud model. In a recent IDG global research study commissioned by AT&T, organizations were surveyed on which collaboration tools/applications are currently deployed via a cloud or hybrid model, and what technologies were scheduled to be migrated in the next 12-24…
  • What is the right branch strategy?

    Dan Schmidt
    1 Oct 2014 | 3:45 am
    Financial institutions today are really struggling with balancing compliance costs, punitive measures from government regarding toxic assets (both financial and procedural), day-to-day operational expenses, competition eroding their market share, market disruptors, and R&D for innovation in an effort to thwart the expense of the aforementioned; simply stated, the intersection between supporting the going concern and transforming its channel strategies. So where does today’s branch factor into this intersection? It has become a bit of a pawn and somewhat of a victim of the market…
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    SPS blogs

  • Mobility: Business Benefits for the Immobile

    admin
    8 Oct 2014 | 5:54 pm
    Posted by:: Michael LeugsI’ve begun thinking about Mobility in a different way.  Rather than a component of UC capability, I’m now thinking about it as a consumption model for UC applications.  The interesting thing is that, with so many different mobile devices and increasing capability, today we can leverage the most sophisticated applications in a mobile mode. The usual value proposition for Mobile consumption of Unified Communications (UC) is the benefit it has for the mobile worker being enabled with new technology.  The idea is that giving employees a mobile device – one…
  • WebRTC: Halfway There (part 3 of 3)

    admin
    24 Sep 2014 | 11:39 am
    Posted by:: Bob KentA large number of startups are incorporating WebRTC into their products as a differentiator, and Acano is a perfect example.  Its approach to audio and video conferencing is that “All devices are welcome and invited to join.  Everyone is able to use a preferred device: smartphone, tablet, laptop, and video endpoint or Lync client.  Each person can have as many devices as they like and move seamlessly between them.  Multiple devices can be used at the same time.  Equally important, phone calls, video calls and content sharing are the same on any device.” Acano…
  • Developing WebRTC Architecture (part 2 of 3)

    admin
    17 Sep 2014 | 11:31 am
    Posted by:: Bob KentCollaborationGraham Francis of The SIP School released his 2014 end-user survey on issues relating to SIP, SIP trunking and WebRTC.  In the survey, Francis asked, “Do you think WebRTC will be allowed to flourish as a peer-to-peer technology, or do you think it will follow the same path as SIP and require multiple intermediary devices such as session border controllers to work?” The response was interesting.  Almost 60 percent said SBCs would be “a must,” while just over 40 percent said peer-to-peer would win.  The difference seems to be based on how you…
  • WebRTC Marches Forward (part 1 of 3)

    admin
    10 Sep 2014 | 11:33 am
    Posted by:: Bob KentCollaborationThe Web Real-Time Communications (WebRTC) standard solves a frustrating problem: lack of standards for real-time, voice and video communications. Before WebRTC, placing audio or video calls from a computer required session participants to download proprietary software and create accounts with the service selected for the meeting.  In contrast, a WebRTC-enabled browser facilitates user-to-user communication by integrating voice and video software within the web browser itself – with no software downloads or registration needed.  WebRTC-enabled browsers…
  • Understand the Need Before the Solution

    admin
    28 Aug 2014 | 11:34 am
    Posted by:: Michael LeugsCollaborationIt’s tough to manage your communications environment, much less integrate something new, without a complete and accurate inventory.  But audits can be tedious, manual work, and updating a prior inventory is often the last priority when other network changes and integration projects are completed.  That’s where SPS comes in! Plenty of implementation companies will take on your rollout project without understanding your environment first.  They accept responsibility only for the work that’s explicitly in-scope – plugging in the servers and…
 
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    Exotel

  • Make calls at the speed of thought with Exotel’s Chrome plugin

    Karthikeyan K
    16 Oct 2014 | 5:21 am
    Most of us find the few steps between intent and action to be annoyingly long. We’d like to complete the repetitive, routine stuff asap and get to the important ones. So it is with making a call as well. For eg: Once you’ve decided to call up a person from your mobile phone, the steps that it takes from your intent to actually talking to that person is pretty boring. Like picking up your phone, unlocking it, searching for the contact and then calling the number. So things like speed diallers, bluetooth + voice commands become really useful tools to reduce the time it takes to make calls.
  • {Customer Success Story} SMS in local languages increased referral by 26%

    Sanjeeth Kumar
    10 Oct 2014 | 4:41 am
      In what language do you converse with your customers who call into your call centre? In what language are your marketing and sales calls? Is it predominantly in regional languages? If yes, why leave out your SMS communications in English? Using Exotel, you can send out SMS is any of the languages, be it part of your call flow, or from the dashboard or as just a SMS campaign. Some of our customers have done some very good integration with SMS, and have experimented with sending out regional SMSes and have found encouraging results. A case study in numbers       One of our…
  • Do we have enough “Alone time”?

    Shivakumar Ganesan
    30 Jul 2014 | 4:31 am
    I was sitting alone at home one day with nothing particular to do. Many clashing thoughts in my mind started to slowly calm down and I reached a moment when I was finished analyzing thoughts that were bothering me or needing my attention (at least at that moment). At that bliss, my senses were in full control and I was able to observe the faintest sounds and the lightest movements. I felt rejuvenated and excited. I then wondered, as a society, Do we give importance to “Alone time”? I defined Alone time as: When you don’t have anyone around for companionship and have…
  • 5 tips to improve your website UX, Starting Today!

    Vasudha Chandak
    9 Jun 2014 | 11:09 pm
    Creating a website these days is really easy, especially with the abundance of HTML templates online. But what’s hard is creating one that is actually useful for your users and gets you result. Questions like where to place specific UI elements, colors to choose, copy, imagery or graphic selectionetc. pops up in your head. Here are 5 tips to improve your website UX and change your site for the better. 1. Know Your User To build a great Web site, you must have a rich understanding of who is the target user and what are his goals? Clearly define your target group to make sure you appeal to…
  • How Exotel helped an online GRE training platform to customize it’s telephony support [Guest Post]

    Anand Kannan
    14 May 2014 | 12:12 am
    [Guest post by Anand Kannan, Managing Director and Co-founder of Valued Epistemics Pvt. Ltd] At GREedge , we have had our challenges with the right telephony system. As a technology innovation and R&D driven Online Training firm we offer a highly personalized and unique service that helps students improve their GRE scores through online study programs. Handling variety AND scale With “high degree of personal attention” as a core customer promise, we have the challenge of paying detailed attention to each and every student, each time they contact us. No other e-learning or online…
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    GetVoIP: Communications Solutions Guide

  • The Job Stress Epidemic Is Making Us Sick, Here's What You Need To Know! [Infographic]

    Reuben Yonatan
    20 Oct 2014 | 7:28 am
    Stress. It’s a normal part of life, just another entry on the list of emotions that every human being encounters. Right? Wrong. The experience of stress creates intense physiological reactions which can change the way our body heals, fights disease, and resists aging. The serious health implications of long-term stress have been extensively studied, and the results can be... Read More
  • Zoho vs Salesforce CRM: Which Is Better For SMBs?

    Reuben Yonatan
    13 Oct 2014 | 10:32 am
    If you own a business, you probably have a lot on your plate already. Luckily, CRM doesn't have to be another one of your headaches. Whether you need something small to take care of your SMB needs or whether you need something more versatile to keep up with your plans for scaling your company, there are plenty of CRM options out there to choose from. Two in particular are industry leaders... Read More
  • 20 Crazy Practical Tech Ideas That Just Need To Happen Already

    Reuben Yonatan
    7 Oct 2014 | 12:53 am
    Years ago, "The Jetsons" made me think that flying cars and shorter work days would be a reality in the near future. Well, here we are in 2014 and we've still yet to see cars zooming through the sky and a 9am-to-12pm workday really settle into our conscience. But we're close. Our phones are as powerful as our computers and our thermostats have touch screens and wi-fi;... Read More
  • Top 50 Web Conferencing Blogs of 2014

    Charles Samuel
    16 Sep 2014 | 12:01 am
    The writing is on the wall: web conferencing is here to stay. More and more businesses are choosing to split up their teams remotely and choosing to adapt to the way mobile technology is shifting how we all communicate. There's a lot to consider when determining which web conferencing solution works best for your company, but luckily, there are plenty of resources available online that can... Read More
  • 10 Crazy Marketing Stunts That Put Tech Startups On The Map (And Some Off)

    Reuben Yonatan
    9 Sep 2014 | 7:16 am
    PR stunts are nothing new. Way back in 1896, William Crush of the Missouri-Kansas-Texas Railroad put together a rather insane publicity stunt when he turned an empty spot of desert into “Crush City” for one day, promising the spectacle of a violent train crash. He painted one engine red, and the other green, and sent them on a tour of major cities months in advance of the event.... Read More
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    Articles

  • How Much Bandwidth Do I Need for VOIP?

    Joel Maloff
    18 Oct 2014 | 8:11 pm
    As businesses and home users set aside traditional analog phone services, replacing them with Voice over Internet Protocol (VOIP), one of the challenges becomes allocating the right amount of bandwidth to your Internet phone service. How much of your current bandwidth is needed for high-quality voice calls? This is a question we are asked every day by our customers. Start by asking yourself a few questions: What is the actual data upload and download speed that your Internet Service Provider (ISP) delivers? What other services and applications on your network consume a portion of that…
  • The Robots are Coming! Video Conferencing in the Twenty-first Century

    Sue Walsh
    10 Oct 2014 | 4:19 pm
      As we move towards the year 2020, I’m wondering: Where are those time-saving robots that sci-fi writers and cartoonists promised us in the 1950s? Robots are running our production lines and powering our data centers, yet I’m still mowing the lawn and folding laundry! Isaac Asimov dreamed of a world where bots not only did the menial tasks we disdain, but were capable of discernment and independent action, being governed by the Three Laws of Robotics: A robot may not injure a human being or, through inaction, allow a human being to come to harm. A robot must obey the…
  • Keep Your Business Organized with Phone.com’s Address Book Feature

    Derrick Lewis
    8 Oct 2014 | 7:05 am
    Are you still writing your business contacts on random pieces of paper, or maybe you are tired of having your business and personal contacts mixed together? If so, Phone.com has a great address book feature included with every account that makes managing your business contacts easy and efficient.  There are several benefits to using our address books, including: Importing contacts is simple. Want to transfer your contacts from AOL, Gmail, Plaxo, Windows Live, or Yahoo? We’ve got you covered with an automated importing tool to handle the job. Extension specific contacts. Got a staff of…
  • Phone.com University – How to Stop Spam Callers from Wasting Your Minutes

    Derrick Lewis
    7 Oct 2014 | 10:21 am
    Tired of all those spam callers wasting your Phone.com minutes? We have several strategies to  help save your valuable minutes including: Blocking callers by a specific caller ID number or area code. Blocking all anonymous calls that have an unknown or blocked caller ID. Let’s walk through how to configure both of these options on your account. Blocking by Caller ID or Area Code Mouse over Call Info and select Manage Spam Callers List. Select Add A Number To Block. Enter the full number with area code in the Block incoming calls from section. Select Add to add your number or area code to…
  • Streamline Communications with Our Killer Mobile App!

    Sue Walsh
    3 Oct 2014 | 12:04 pm
    Defense consultant Edward Tj Gerety III communicates daily with clients and partners in the international community. A Co-Founder of Defensive Research, Gerety was looking for a business phone solution that would allow him to communicate efficiently wherever he found himself. “Phone.com’s mobile app lets me communicate flawlessly with clients on all of my devices,” says Gerety. “Not only can I use a single identifying number across those devices, but if I’m busy with a client I can instantly redirect other VIP clients calling to another partner with just a…
 
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