Unified Communications

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  • Interoperability still largely unsolved unified communications problem - FierceEnterpriseCommunications

    UNIFIED COMMUNICATIONS - Google News
    1 Apr 2015 | 7:45 am
    Interoperability still largely unsolved unified communications problemFierceEnterpriseCommunicationsIt's long been a problem within the unified communications and collaboration space; and it's one that doesn't seem to be going away. Interoperability is the hoped-for promise of UC&C, but with so many different vendors, technologies and cross purposes, ...and more »
  • AT&T Partner Exchange Adds Features to Gain SMB Share

    Communications and Technology Blog - Tehrani.com
    27 Mar 2015 | 3:50 pm
    Ma Bell knows it's all about ecosystemCompanies rare really focusing on their solution partners (SP) – especially when looking to court small to medium business customers as the SP owns the relationship. As reported by Tara Seals on TMCnet recently, Nimble Storage, AT&T, HP, Equinix, NTT America and others are deploying similar strategies to court this market. In fact, two years ago, AT&T Partner Solutions decided it wanted to attract more customers with up to 20,000 employees and as a result, they decided they would change the way they do businesses. In a recent meeting, Brooks…
  • All-Flash Arrays for Primary Storage: The time is now

    Gigaom Search
    Simon Bramfitt
    31 Mar 2015 | 10:00 am
    Many times faster than legacy spinning disk arrays, All Flash Arrays (AFA) have been widely adopted for demanding use cases where consistent ultra-high performance storage is needed to service the most…
  • GM Expects to Make $350 Profit on Auto LTE Services

    IP Carrier
    Gary Kim
    1 Apr 2015 | 11:09 am
    General Motors believes it will generate $350 million in additional profit between 2015 and 2018 from fourth generation Long Term Evolution services (4G LTE) mobile broadband in its cars and trucks. GM has suggested 4G LTE in GM cars will cost between $5 and $50 per month for data on top of the $20 to $30 per month that owners pay for OnStar telematics. A 200 MB per month service plan costs $5 ($10 without Directions & Connections plan).The 1 GB per month service costs $15 ($20 without Directions & Connections). The 3GB per month plan costs $30. The 5 GB per month plan costs $50. A…
  • How Canadian Start-Ups Can Transform our Economy

    Alec Saunders
    alec
    5 Mar 2015 | 5:30 am
    Text from a speech I delivered at the first annual National Crowd Funding Summit on Tuesday March 3. —- Good evening, and thank you all for sticking with me until the end of the day. And since I know that I’m the second last speaker between you and the cocktail hour, I will keep my comments brief. I live in Kitchener-Waterloo. Last Friday morning, this was the headline of our local paper, The Record. Schneiders – the meat packers that have operated for 125 years – are shutting down their Kitchener operation. John Metz Schneider founded the company in 1886 after an accident at the…
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    UNIFIED COMMUNICATIONS - Google News

  • Interoperability still largely unsolved unified communications problem - FierceEnterpriseCommunications

    1 Apr 2015 | 7:45 am
    Interoperability still largely unsolved unified communications problemFierceEnterpriseCommunicationsIt's long been a problem within the unified communications and collaboration space; and it's one that doesn't seem to be going away. Interoperability is the hoped-for promise of UC&C, but with so many different vendors, technologies and cross purposes, ...and more »
  • GENBAND's Unified Communications as a Service (UCaaS) Platform Nuvia ... - Business Wire (press release)

    1 Apr 2015 | 5:00 am
    GENBAND's Unified Communications as a Service (UCaaS) Platform Nuvia Business Wire (press release)Nuvia UCaaS helps deliver the economics of cloud-based services to voice and unified communications while providing end users with superior services and an extensive feature set. Additionally, the Nuvia solution leverages the experience GENBAND has ...and more »
  • Panasonic Receives 2015 Unified Communic ... - The FINANCIAL

    1 Apr 2015 | 1:32 am
    Panasonic Receives 2015 Unified Communic ...The FINANCIALThe FINANCIAL -- Panasonic announced on March 31 that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named the KX-NS700 as a 2015 Unified Communications Product of the Year Award ...
  • NTT, Microsoft to launch unified-communication cloud service in Japan - Networks Asia

    31 Mar 2015 | 6:59 pm
    Networks AsiaNTT, Microsoft to launch unified-communication cloud service in JapanNetworks AsiaNTT Communications Corporation in partnership with Microsoft Japan Co. Ltd. is set to launch in Japan the Arcstar UCaaS Microsoft Type, a unified-communication cloud service. To launch on April 13, the Arcstar UCaaS Microsoft Type leverages Microsoft ...and more »
  • Unified communications, efficient IT - Computerworld Australia

    31 Mar 2015 | 6:56 am
    Unified communications, efficient ITComputerworld AustraliaConsolidating organisational communications can provide far-reaching competitive advantages through productivity gains and cost savings. Yet many organizations still hesitate to deploy more complex unified communications (UC) capabilities that can ...and more »
 
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    Communications and Technology Blog - Tehrani.com

  • AT&T Partner Exchange Adds Features to Gain SMB Share

    27 Mar 2015 | 3:50 pm
    Ma Bell knows it's all about ecosystemCompanies rare really focusing on their solution partners (SP) – especially when looking to court small to medium business customers as the SP owns the relationship. As reported by Tara Seals on TMCnet recently, Nimble Storage, AT&T, HP, Equinix, NTT America and others are deploying similar strategies to court this market. In fact, two years ago, AT&T Partner Solutions decided it wanted to attract more customers with up to 20,000 employees and as a result, they decided they would change the way they do businesses. In a recent meeting, Brooks…
  • Expect Security Funding Bubble to Pop in 3-5 Years

    26 Mar 2015 | 2:00 pm
    Security is one of the hottest areas in tech right now. Indeed, there is infinite possibility in this space because technology inherently has weaknesses and malicious actors seem to always be a step ahead of users and software companies. I see many funding announcements and lately the amount of money flowing into security seems to be setting us up for a bubble burst at some point in the next half-decade or so.I won't point out any specific companies because I do not think it is fair to single them out. And I certainly can't list all the companies which have been funded.The opportunity in this…
  • SimpleWAN Well Positioned for Security-as-a-Service Growth

    17 Mar 2015 | 11:48 am
    The state of IT security is terrible - that is the only conclusion you can make when breach after breach is reported in the news. Keep in mind these are the breaches we hear about... Countless others go unreported. Hackers are winning the war against companies and customers are caught in the crossfire. There is so much at risk. Millions of dollars of reputational damage. Direct lost business. Lawsuits and much more. All of this came to mind as I spoke with Erik Knight the CEO of SimpleWAN... His company provides a managed security service which channel partners and VARs can resell to their…
  • Will YipTV do to TV What Vonage did to Voice Calls?

    11 Mar 2015 | 4:59 pm
    The VoIP market literally revolutionized the way communications worked – allowing among-other-things, a company to provide over-the-top services which were decoupled from the phone company. For the first time you could go out and buy broadband from one company and phone service from another. The poster-child for this movement in the US had to be Vonage, and the company did a great deal for the fledgling VoIP market at the time. Thanks to Vonage, AT&T launched a competitive service called CallVantage out of fear. Cable companies soon realized they needed to offer a triple-play. Phone…
  • A Candid Talk with Ford about Connected Cars and the Future

    4 Mar 2015 | 4:04 am
    At Mobile World Congress (MWC) in 2015 I spoke with James Buczowski a Henry Ford Technical Fellow about the company’s connected ecosystem experiments and the future. In the booth, Ford showed connected bikes talking to connected cars and subsequently developing connected ecosystems allowing cities to direct drivers to available parking spaces, developing usage-based insurance models. Sometime back I wrote about connecting Waze to fitness apps to allow drivers to know if a bicycle rider was around the next blind corner. I mentioned this to Buczowski who told me the DOT in the US is…
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    Gigaom Search

  • All-Flash Arrays for Primary Storage: The time is now

    Simon Bramfitt
    31 Mar 2015 | 10:00 am
    Many times faster than legacy spinning disk arrays, All Flash Arrays (AFA) have been widely adopted for demanding use cases where consistent ultra-high performance storage is needed to service the most…
  • The future of security: from restrictive to cognitive

    Logan Kleier
    24 Mar 2015 | 10:00 am
    We are on the verge of a new era of smart connected things, generating a wealth of information about ourselves and our environment.  As technology advances, security threats are increasing in…
  • Cocktail Reception

    monicabadgley
    19 Mar 2015 | 3:30 am
  • Closing Remarks

    monicabadgley
    19 Mar 2015 | 3:25 am
  • Gigaom Structure Data Awards

    monicabadgley
    19 Mar 2015 | 2:45 am
    Senior Writers from the editorial team will present their selections of the best and brightest big data startups with an award and the chance to talk about how they are changing…
 
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    IP Carrier

  • GM Expects to Make $350 Profit on Auto LTE Services

    Gary Kim
    1 Apr 2015 | 11:09 am
    General Motors believes it will generate $350 million in additional profit between 2015 and 2018 from fourth generation Long Term Evolution services (4G LTE) mobile broadband in its cars and trucks. GM has suggested 4G LTE in GM cars will cost between $5 and $50 per month for data on top of the $20 to $30 per month that owners pay for OnStar telematics. A 200 MB per month service plan costs $5 ($10 without Directions & Connections plan).The 1 GB per month service costs $15 ($20 without Directions & Connections). The 3GB per month plan costs $30. The 5 GB per month plan costs $50. A…
  • 7% of U.S. Consumers Substitute Mobile Access for Fixed Access

    Gary Kim
    1 Apr 2015 | 8:31 am
    About seven percent of U.S. residents own a smartphone but do not buy fixed network high speed access service at home, and therefore rely on their smartphones for access. That data point provides some evidence about consumer ability to substitute mobile access for fixed Internet access. About 15 percent report they have a limited number of ways to get access to the Internet aside from using their phones, according to a study conducted by the Pew Research CenterThose finding point out the growing role of mobile Internet access, especially for some groups of consumers, as well as the changing…
  • U.K. Poll Finds 33% No Longer Talk on Their Phones

    Gary Kim
    1 Apr 2015 | 5:29 am
    We still call the devices “phones,” but “voice” was not on a list of the top 10 most-used mobile phone features in a recent poll of 1,000 people in the United Kingdom, conducted by Oxygen8 Group.In fact, 33 percent of respondents claim they no longer use their phones to make or take calls. Granted, the online poll appears not based on a randomizing process, so likely is not representative of the “typical” user, but the results are a surprise, nonetheless. source: Oxygen8
  • Messaging Apps are Really Sticky

    Gary Kim
    31 Mar 2015 | 3:29 pm
    “Stickiness” long has been among the important features of any app or site. “Stickiness” means new users stick around and become regular or habitual users, while regular users become engaged users that do not churn out for another rival app or experience. By those measures, messaging apps are highly sticky, meaning new users tend to become regular users, and regular users are engaged enough that they are “loyal.” Retention rates of messaging apps outperform the average of all apps, according to Flurry.In fact, messaging app retention is 1.9 times better than the average app after…
  • Verizon Dismisses Wi-Fi-Based Mobility. But Just Wait

    Gary Kim
    31 Mar 2015 | 7:08 am
    It never is unusual when a major incumbent dismisses a new rival offering a lower-end product without all the features of the existing product. That happened when Skype and other VoIP products started appearing, or when instant messaging services arose. Cable TV operator business communication services arguably were “not as good” as service supplied by the historic suppliers. More than 45 years ago, MCI’s long distance service was not as good as AT&T’s service.So it will come as no surprise that Verizon argues any Wi-Fi-only mobile service, or even a Wi-Fi with default to mobile…
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    Alec Saunders

  • How Canadian Start-Ups Can Transform our Economy

    alec
    5 Mar 2015 | 5:30 am
    Text from a speech I delivered at the first annual National Crowd Funding Summit on Tuesday March 3. —- Good evening, and thank you all for sticking with me until the end of the day. And since I know that I’m the second last speaker between you and the cocktail hour, I will keep my comments brief. I live in Kitchener-Waterloo. Last Friday morning, this was the headline of our local paper, The Record. Schneiders – the meat packers that have operated for 125 years – are shutting down their Kitchener operation. John Metz Schneider founded the company in 1886 after an accident at the…
  • Jim Balsillie on Innovation in Canada

    alec
    24 Feb 2015 | 6:00 pm
    Yesterday’s Globe and Mail published an op-ed by former BlackBerry co-CEO Jim Balsillie on Canada’s innovation economy.   Titled “A Tale of Two Economies and Two Headlines“,  Balsillie makes the case for why Canada needs different infrastructure to support commercialization of intangible products such as intellectual property – infrastructure that is different from that required to support resource and mineral commercialization. He writes: “In the past 32 years, growth in Canada’s commercialization of our ideas, often measured by “multi-factor…
  • Some answers

    alec
    3 Feb 2015 | 9:38 am
    First, thanks to everyone who wrote yesterday here, on Facebook, Twitter and LinkedIn to say congratulations.  It’s exciting for me to be back to work, working for a company I respect and know, and working in Canada.  I’ve spent my morning at the Communitech Hub, and all morning long people have been dropping by to introduce themselves. I intend to spend most of my time interacting directly with entrepreneurs in the start-up community.  I don’t have an office, but you’ll be able to find me two or three days a week at the Communitech Hub in Kitchener.  Microsoft has…
  • My Next Chapter

    alec
    2 Feb 2015 | 10:19 am
    It’s a fantastic time to start a company. Whether you’re a kid with a laptop on a beach in Brazil building mobile applications, or a Silicon Valley student with access to a 3D printer, it’s never been less expensive to get going, and more efficient to reach global markets. At BlackBerry, I witnessed first hand the power of start-ups to effect transformation. I’m not just talking about the massive transformation that an Uber or Facebook represents. I met dozens of entrepreneurs around the world who all said the same thing — starting companies had changed their lives by creating…
  • bitHound wants to help you write better code.

    alec
    1 Dec 2014 | 10:05 am
    You may have seen last Monday’s announcement that Kitchener-based bitHound has taken $2 million in investment, led by Michael Wekerle. Monday afternoon I dropped by bitHound’s offices to meet with two of bitHound’s co-founders Dan Silivestru and Gord Tanner, and find out what all the excitement was about. bitHound’s value proposition is pretty simple. To quote from bitHound’s cofounder and CEO, Dan Silivestru: “It’s not hard to write code. But it is hard to write high-quality, maintainable software. Our goal is to become a trusted member of a development team, providing valuable…
 
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    UCStrategies.com Articles Feed

  • Enterprise Connect: It is the People

    Kevin Kieller
    1 Apr 2015 | 6:00 am
    Enterprise Connect 2015, celebrating the 25th year of the conference, was foremost about people. It was a refreshing in-person event in this increasingly virtual world. Bringing approximately 6,000 people together to talk, debate, share opinions and information related to communication and collaboration technology is exciting. You could definitely feel this excitement in the sessions, on the exhibition floor and in the after-hours events.
  • TrueConf Video Conferencing Now Connects the Entire Chamber of Commerce and Industry of the Russian Federation

    UCStrategies Staff
    31 Mar 2015 | 4:36 pm
    The Chamber of Commerce and Industry of the Russian Federation has implemented the TrueConf Enterprise video conferencing solution to connect their massive communications network.
  • Predict and Prevent Signaling Storm Outages with Comprehensive Diameter Testing

    UCStrategies Staff
    31 Mar 2015 | 9:40 am
    The use of IP network for signaling and the move to “always on” Internet of Things (IoT) and other connected devices is driving huge levels of signaling traffic in the mobile network. Peak events—known as signaling storms— degrade and disrupt network services, and threaten to damage customer experience and carriers’ revenue potential. To help carriers weather the signaling storm, Spirent Communications introduced Spirent Landslide Diameter, a comprehensive system that tests signaling protocols at scale so carriers can ensure efficient and optimized Diameter services.
  • UC Trends and Smart Grid Opportunities – Parallels to Learn From

    Jon Arnold
    30 Mar 2015 | 8:15 am
    By now, you are au courant with the state of the universe pertaining to UC. With that meta-perspective in mind, I’m going to give you my vertical spin on the smart grid market. This may not yet be a prime vertical market for UC applications, but as it becomes more mainstream and consumer-centric, this will absolutely change.
  • Reflections on Enterprise Connect ’15: Forget “Mobile First,” Try “Mobile Enablement”

    Michael Finneran
    27 Mar 2015 | 9:25 am
    Enterprise Connect has just wrapped up, and once again I had the honor of serving as chairman of the Mobility Track. While our Mobility Summit posed the question “’Mobile First’- Slogan or Strategy?” the real theme that emerged was “Mobile Enablement.”
 
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    Cloud Hosted Communications

  • Skype for Business – Getting Started

    Peter Huboi
    16 Mar 2015 | 1:21 pm
    View the story “Skype for Business – Getting Started” on Storify
  • Adding video conference rooms to Microsoft Lync Online

    Peter Huboi
    28 Jan 2014 | 5:55 pm
    Lync Online is a very useful collaboration “add-on” to Microsoft Office 365. Users can enhance their collaboration face-to-face by using Lync video—but how do you add video from a conference room? The easy way is with a USB conference station like the Polycom CX5100. This video conference station, designed specifically for Microsoft Lync 2013, delivers a unique 360-degree camera experience with 1080p active speaker tracking for video calls and delivers astounding voice quality—only from Polycom. The CX5100 is the latest evolution of the “roundtable” CX5000,…
  • How do you “Defy Distance” ?

    Peter Huboi
    22 Oct 2013 | 4:24 pm
    [View the story “How do you \”Defy Distance\” ?” on Storify] installment loans in ca
  • Polycom Announces New Cloud-Delivered Service for Managed Video Content

    Peter Huboi
    5 Dec 2012 | 1:43 pm
    Polycom® RealPresence® Media Manager and Polycom® RSS™ 4000 v8.5, help organizations record, stream, manage and view live and on-demand video content quickly, easily and cost-effectively. View the story “Polycom Announces New Cloud-Delivered Service for Managing Video Content” on Storify
  • Video Collaboration’s Cloud Future Unveiled

    Peter Huboi
    8 Oct 2012 | 2:52 pm
    10-08-12 Today, Polycom announced the Polycom® RealPresence® CloudAXIS™ Suite – a new extension to the Polycom® RealPresence® Platform that lets customers extend enterprise-grade video collaboration to users of Skype®, Facebook®, and Google Talk.  
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    Plum Voice » Blog

  • Reward Your Way to Better Call Center Performance

    Jennifer Saksa
    30 Mar 2015 | 2:49 pm
    Share This: To truly become customer-centric, and service-oriented, takes more than just talk. This should come as no surprise. There is no shortage of good […] …read more The post Reward Your Way to Better Call Center Performance appeared first on Plum Voice.
  • To Bundle Or Not to Bundle: IVR and the Call Center

    Jennifer Saksa
    18 Feb 2015 | 6:56 am
    Share This: There is a prevailing trend towards the consolidation of products and services. In more and more places you see examples of offerings that […] …read more The post To Bundle Or Not to Bundle: IVR and the Call Center appeared first on Plum Voice.
  • Why Cloud Infrastructure Needs Dispersed Datacenters

    Andy Kuan
    13 Jan 2015 | 11:18 am
    Share This: Plum Voice has been providing cloud IVR for over a decade. Over that span of time, this cloud concept—taking care of infrastructure and […] …read more The post Why Cloud Infrastructure Needs Dispersed Datacenters appeared first on Plum Voice.
  • Credit Card Transactions and Fraud Infographic

    Jennifer Saksa
    18 Nov 2014 | 8:05 am
    Share This: In the past we’ve written about the security of different payment methods more from the perspective of a customer concerned about keeping their personal […] …read more The post Credit Card Transactions and Fraud Infographic appeared first on Plum Voice.
  • Bring on the Benefits of Hosted IVR

    Jennifer Saksa
    10 Nov 2014 | 11:24 am
    Share This: Businesses that move their automated voice applications to the cloud gain a strategic advantage allowing them to devote time and resources to improving […] …read more The post Bring on the Benefits of Hosted IVR appeared first on Plum Voice.
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    NFC World+

  • French banks begin HCE payments pilot

    Rian Boden
    1 Apr 2015 | 5:33 am
    BNP Paribas, Groupe BPCE, La Banque Postale and Société Générale have begun piloting HCE mobile payment services with Visa Europe and payment and transaction services provider Worldline. The plans were first announced in November last... Read the rest of French banks begin HCE payments pilot at NFC World+.
  • Alibaba checks in simple hotel booking

    Rian Boden
    1 Apr 2015 | 5:10 am
    Hotel customers with high credit scores will be able to book rooms on Alibaba’s online travel booking platform Alitrip without having to provide their credit card for room deposits and bypass check-out with payments automatically deducted... Read the rest of Alibaba checks in simple hotel booking at NFC World+.
  • Apple Pay users report merchant POS problems

    Rian Boden
    31 Mar 2015 | 9:15 am
    Two in three Apple Pay users have encountered a problem when attempting to pay with the mobile payment service in a store, a survey from Phoenix Marketing International reveals. Most issues related to terminals not... Read the rest of Apple Pay users report merchant POS problems at NFC World+.
  • New Zealand NFC wallet venture Semble goes live

    Sarah Clark
    31 Mar 2015 | 6:24 am
    Close to one million New Zealanders now have the ability to make NFC payments with the nationwide launch of Semble, a SIM-based mobile wallet introduced by two New Zealand banks, three carriers and payments network... Read the rest of New Zealand NFC wallet venture Semble goes live at NFC World+.
  • AMP Bank adds HCE payments to mobile app

    Rian Boden
    31 Mar 2015 | 4:50 am
    Australia’s AMP Bank has added HCE-based NFC mobile payments to its banking app for Android, allowing AMP Visa debit card holders to make payments with their phone at any contactless terminal. The bank, which joins... Read the rest of AMP Bank adds HCE payments to mobile app at NFC World+.
 
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    RingCentral Blog

  • Discover Next Gen 2.0 Communications with Ozone for RingCentral

    Carolyn Shmunis
    1 Apr 2015 | 4:28 am
    Drone hobbyists and professional business executives rejoice! Ozone for RingCentral is swooping into the business communications marketplace. Take the best of video conferencing and mount it on a cutting-edge quadcopter and you have the most premium innovation in business telecom since propellers first diced restricted airspace, and business people invented the Confident Steady Eye Contact […] The post Discover Next Gen 2.0 Communications with Ozone for RingCentral appeared first on RingCentral Blog.
  • Video: The Best Moments of the Launch.co Hackathon 2015

    David Lee
    26 Mar 2015 | 10:48 am
    As I described in my previous blog post, RingCentral was a sponsor at the 2015 Launch Hackathon. It was an inspiring weekend for all of us who spent 3 days with a group of smart, passionate, and very tired developers build very cool stuff on top of the RingCentral Connect Platform. We thought it would […] The post Video: The Best Moments of the Launch.co Hackathon 2015 appeared first on RingCentral Blog.
  • 4 Ways Mobile Technology Enhances the Customer Experience

    Shezagary
    26 Mar 2015 | 4:53 am
    Restaurants today face a dire challenge – getting and keeping customers. With numerous restaurants up and down every street, every restaurant has to find their niche or ways to entice customers to come back. One wrong move or negative experience and the potential loyal customers will become loyal to the restaurant down the street. So […] The post 4 Ways Mobile Technology Enhances the Customer Experience appeared first on RingCentral Blog.
  • RingCentral Community 411

    Michael Fehringer
    25 Mar 2015 | 1:14 pm
    What Can I do on the Community? And, how do I use it? The RingCentral Community is available 24×7 and allows you to ask questions, get help, help others, access training, share new ideas with our product team, and more.  Our Community members consist of customers just like you, technical support agents, product managers, and […] The post RingCentral Community 411 appeared first on RingCentral Blog.
  • DMEautomotive Says Reliability and Reduced Expenses Were Key to Implementation of RingCentral

    Carolyn Shmunis
    24 Mar 2015 | 9:35 am
    DMEautomotive (DMEa) is an innovation-driven automotive marketing firm with offices in Daytona Beach and Jacksonville, Florida. Its workforce of 400 associates includes a significant number of remote workers dispersed throughout northeastern Florida. RingCentral sat down with DMEa IT Director David Lachicotte and discussed his company’s cloud-based phone solution. Some excerpts follow. RingCentral: What drove DMEa’s […] The post DMEautomotive Says Reliability and Reduced Expenses Were Key to Implementation of RingCentral appeared first on RingCentral Blog.
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    Aspect Blogs

  • Pranking Your Customers: 8 Worst-Practices to Avoid in the Contact Center

    Super Agent Erica
    1 Apr 2015 | 4:00 am
    Every April Fool’s Day, there are actually scores of grown adults out there acting like children and sneaking sugar into the salt shakers while the rest of us are walking around on edge dodging these yahoos and looking twice at every toilet seat (because you really can’t afford to be fooled again on that one). We’re also trying to figure out whether or not to believe any of those fifteen separate “I’m pregnant!” Facebook announcements or the “news” article about a beagle who rescued three kittens from a burning building. I would really, really like to believe that’s true. If…
  • Why Visual IVR is a Bad Idea

    Tobias Goebel
    30 Mar 2015 | 4:00 am
    …or at least some forms of it are, and if it’s anything, it’s a stop-gap technology. Sorry, couldn’t fit all of that into the title of my blog post, but hey, you have to get your readers’ attention in these noisy times, right? Thanks for stopping by. I’d like to explain why I think the approach some companies are taking in implementing “Visual IVR” is a bit wrong-headed.  Why?  Because decisions are guided by making the best use of existing technology and IT investments vs. taking a fresh look at what is good for the consumer. Tweet this:…
  • Optimized Agent Desktops Help Create Meaningful Insight from Customer Data

    Rebecca Anderson
    27 Mar 2015 | 4:00 am
    When we buy a new piece of technology (cell phones, tablets, laptops, etc.) we expect to open the box, turn it on, and use it without any assistance. Technology has become so user friendly and intuitive that toddlers can pick up a device and play games or watch videos without any training. Friendly user interfaces are more common on consumer devices. Because of this, employees entering the workforce expect business technology to look and feel like the technology they use in their personal life. If it doesn’t, these employees quickly become frustrated. Let’s apply this to the contact…
  • Interaction Management Meets Relationship Management

    Steffanie Frazier
    25 Mar 2015 | 4:00 am
    I just finished reading the book “The ONE Thing” by Gary Keller.  It got me thinking about how to apply that One Thing thinking in my career. Currently my “ONE thing” is to tell the story of how Interaction Management meets Relationship Management. I didn’t come up with that tagline, some of my coworkers did and it does sound catchy. Being catchy is one thing, but we wanted to be sure people would really understand the full meaning behind this powerful dynamic. I tried breaking it down into phrases, Interaction Management and Relationship Management, but that seemed dry. The term…
  • Infographic: Achieving Total Customer Care Using CRM and Omni-Channel Contact

    Jim McPherson
    23 Mar 2015 | 4:00 am
    Two questions, one answer. Do you want to get more value out of your CRM system? Do you want to get more value out of your Contact Center solutions? If the answer to either question is “yes” then integrate the two systems and you’ll get more value out of both. Think about it.  What’s the value of your CRM system if you’re not using it to improve customer experiences?  And how can you maximize each and every customer experience if those interactions are not informed by the full relationship and interaction history of the customer? Recent studies have shown tremendous business…
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    News

  • Maximising the Value of Unified Communications

    mnewing@elitetele.com
    24 Mar 2015 | 4:06 am
    Over the last decade the face of business communication has changed irrevocably. Traditional phone systems which used to be managed as a separate entity from the rest of IT have now converged with the arrival of VoIP and Unified Communications (UC). With the advance of the internet, ecommerce, WiFi and high-speed internet connectivity, there has also been a shift in the way customers want to communicate with businesses, accelerated by new multi-media platforms such as mobile and the rise of social media.
  • Elitetele.com offers free advice on impending OFCOM changes

    mnewing@elitetele.com
    19 Mar 2015 | 2:41 am
    We're here to help B2C businesses navigate new number charging regulations.
  • Malawi disaster recovery plan aided by Elite Telecom donation

    mnewing@elitetele.com
    18 Mar 2015 | 9:50 am
    Elitetele.com provides technology to help volunteers collect critical data. Extensive damage caused by heavy rainfall last December in South Malawi has resulted in 230,000 people across 15 districts being evacuated to temporary sites. All Hands Volunteers and the Malawi Red Cross need mobile devices to create a system to gather data from camps in a bid to direct much needed aid to the most affected places and Elitetele.com has donated 15 Samsung Android phones to help kick-start the data collection efforts.
  • Important Ofcom Regulation Changes Fast Approaching

    mnewing@elitetele.com
    12 Mar 2015 | 6:33 am
    There are some important changes to be introduced this year that will affect the way in which the 08/09 non-geographic numbers will be charged for B2C businesses. These changes are being introduced by OFCOM and are designed to improve consumer understanding of the charges relating to the use of these numbers. If your company is B2B you will not be required to take action.
  • 21c Telecom is Proud to Now be a Part of Elite Telecom

    mnewing@elitetele.com
    23 Feb 2015 | 4:02 am
    Following a successful acquisition in 2013, Elite Telecom and 21C have been working together to seamlessly integrate 21C’s unique package of communications solutions with Elite’s core network. We are now pleased to announce that 21C is an official part of the Elite Telecom group.
 
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    SPS blogs

  • UC We Can't Live Without (part 3)

    Domenick Wissel
    26 Mar 2015 | 5:12 am
    Posted by:: Bob KentUnified CommunicationsPart 1 Part 2 In the first two installments of this blog, we considered whether we could live without Mobile Voice, Mobile Email, and all flavors of Conferencing – voice, video, and web.  (Well, you could, but would you want to?)  Let’s wrap up this little survey with a look at IM, Presence, and VPN-less Applications. Instant Messaging When we all worked in one office, we had a lot of options to engage with each other.  We could holler over the cubicle walls to see if anyone knew the answer to a question.  We could mute the phone for a…
  • The UC Sweet Sixteen: Matchups 7 & 8

    Domenick Wissel
    25 Mar 2015 | 5:04 am
    Posted by:: Domenick WisselUnified CommunicationsPrevious Matchups:Technical IT vs. Strategic IT and Security vs. AgilityPublic Cloud vs. Private Cloud and Desktop vs. MobileAnalytics vs. Social Media and Web Support vs. SMS Support It's time to finish up the UC Sweet Sixteen tournament with the final two matchups! Matchup 7: Voicemail vs. Email This matchup is unique because both of these technologies have significant drawbacks. Voicemail is useful for storing and relaying information, but its status a non-real-time communications tool hampers its efficiency. In an increasingly mobile…
  • The UC Sweet Sixteen: Matchups 5 & 6

    Domenick Wissel
    24 Mar 2015 | 5:02 am
    Posted by:: Domenick WisselUnified CommunicationsPrevious Matchups:Technical IT vs. Strategic IT and Security vs. AgilityPublic Cloud vs. Private Cloud and Desktop vs. Mobile Let's keep this tournament moving along! Matchup 5: Analytics vs. Social Media Delivering an excellent customer experience is a key component of growing your business. In fact, 89 percent of businesses surveyed by Gartner believe they will rely on customer experience as their primary means of competitive differentiation by next year. The question that naturally arises is how do you ensure your business is…
  • The UC Sweet Sixteen: Matchups 3 & 4

    Domenick Wissel
    23 Mar 2015 | 5:05 am
    Posted by:: Domenick WisselUnified CommunicationsPrevious matchups:Technical IT vs. Strategic IT and Security vs. Agility Let’s keep this tournament moving forward with the next two matchups! Matchup 3: Public Cloud vs. Private Cloud The cloud keeps your business agile and adaptable to your evolving needs. Public cloud and private cloud are both viable deployment models that have experienced tremendous growth in recent years. As its security and reliability become more apparent, businesses will place more of their trust—and applications—in the cloud. Public cloud comes at a lower…
  • The UC Sweet Sixteen: Matchups 1 & 2

    Domenick Wissel
    19 Mar 2015 | 5:04 am
    Posted by:: Domenick WisselUnified Communications March Madness is upon us! In celebration, we at SPS are holding our very own UC Sweet Sixteen tournament. As you know, determining which UC solutions and strategies are most appropriate for your business can be a challenge, if only because there are so many options to consider. We hope this tournament will help you figure out what works best for your business. Each day, we will hold two matchups. Here’s a look at the complete bracket: Let the games begin! Matchup 1: Technical IT vs. Strategic IT We have to start with one of the…
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    Exotel

  • Using Data to Assess Your Team’s Performance

    Gayatri Krishnamoorthy
    12 Mar 2015 | 2:35 am
    Almost every business in India says, “if you have any trouble or need any assistance with our product/service, please give us a call on xxx xxxxxxxx to speak to our customer service agent.” There is a reason why phone support in India scores way above email support. Immediate dispute resolution No room for misinterpretation of tone Bring in inputs in real-time No lengthy threads to keep track of Builds better relationship Oh, and also, this We wrote earlier about how a 4 min conversation helped us solve something that 15 emails couldn’t . Now that we have established the paramount…
  • Excuse me if I don’t want to run in stilettos

    Gayatri Krishnamoorthy
    5 Mar 2015 | 2:09 am
    What we really need to do for the empowerment of women It is that time of the year. The time when people “celebrate” women empowerment. In February, we’re told that all women need new clothes, expensive dinners, thoughtful gifts to make them feel special. In March, we’re told that we need to be self-reliant, independent, the sky’s the limit, we need to make things happen, we have the power to bend the earth and build bridges to the moon and what not. And then there are some brands that tell us we can raise kids and raise businesses at the same time, with the same efficiency. Some…
  • Radio Advertisement ROI – How we measured it using Exotel & Google Analytics

    Sanjeeth Kumar
    20 Jan 2015 | 3:38 am
    As a SaaS company, marketing at Exotel has largely been “online” and internet focussed. We have been experimenting with offline marketing mediums lately and last week we ran our first radio advertisements. If you haven’t heard them because you’re not in Bangalore, you can hear them here. According to Visante Communications’ Corporate Executive Board (CEB) Survey , B2B customers are making 70% of independent purchase decisions before engaging a sales person. So, brand building becomes a very important play to influence customers. We wanted to bring some method to…
  • Cloud Telephony for Marketplaces – Simple Call Logic with Exotel & Google Spreadsheet

    Shubham Khanna
    13 Jan 2015 | 3:34 am
    Number Mapping – No coding required One of the biggest benefits of cloud telephony and Exotel is that it allows you to set up seemingly complicated call flows and logic in a matter of minutes. If you’re familiar with how traditional systems like EPABX or PBX function, you will be familiar with the amount of pain a business owner has to go through to make even the smallest change. Here’s a scenario for you — you’re a business owner who runs a company on the marketplace model. And here’s what you’re looking for: A separate number for every vendor on your site…
  • How we integrated Exotel with Freshdesk and Pipedrive

    Shivakumar Ganesan
    8 Jan 2015 | 2:11 am
    Sync your phone system and ticketing software & CRM — Exotel Click2Call Chrome Extension We use Exotel (the product) at Exotel (the company) for all of our customer communication. We are big believers in eating our own dog food. This is, in fact, the best way for us to stay on top of our product. When we use Exotel everyday for communication with our customers we discover ways in which we can make product better. And I don’t think we would have ever come up with these integrations otherwise. We primarily use 2 tools to manage our business — our CRM & helpdesk software.
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    GetVoIP: Communications Solutions Guide

  • 5 Signs That Your VoIP System is Hacked

    Reuben Yonatan
    25 Mar 2015 | 9:04 am
    When it comes to VoIP communication, there are many advantages to be gained, especially from a business viewpoint.  After all, VoIP services enable your workers and clients to stay in touch no matter where they are located, and best of all, you can enjoy reduced communication expenses.  But as with all aspects of life and business operations, there are drawbacks associated with... Read More
  • The 25 Most Influential Women in Cloud in 2015

    Reuben Yonatan
    24 Mar 2015 | 10:14 am
    The past two decades have seen a huge surge of women taking on key roles in the world of emerging technology. When we decided to put together this list, we were thrilled to discover dozens of outstanding candidates, and we have picked the top 25 female thought-leaders, champions, and innovators in the field. 1. Liz Centoni, VP/GM Service Provider Access at Cisco Systems, Inc Ms.... Read More
  • JustCloud vs Carbonite: Which is Better for Your Business?

    Reuben Yonatan
    19 Mar 2015 | 12:50 pm
    The percentage of people who will lose either personal or business data in their lifetimes is about...100%. Coffee spills, aging hard drives, moving, and thousands of other factors lead to a near certainty that something, at some point, will fail. Fortunately it's never been easier or less expensive to back up your data. When backing up data, it helps to follow the 3-2-1 rule: 3 copies... Read More
  • 10 Companies Putting Cloud-Based Artificial Intelligence to Work for You

    Reuben Yonatan
    11 Mar 2015 | 11:45 am
    Until recently, the ubiquity of “Big Data” has had limited relevance to the average consumer or small business. While cloud technology is driving some of the most exciting innovations in data analysis and machine learning, those applications were mostly aimed at enterprise-level analytics, with business intelligence and sophisticated marketing techniques which didn’t really... Read More
  • 10 Reasons to Attend Call Center Week + 20% Off Registration Code

    Justin Stoltzfus
    10 Mar 2015 | 12:33 pm
    Business leaders and career professionals are going to be flocking to the Call Center Week Conference in Las Vegas, NV. Over 16 years, this convergence of experts, executives and other insiders has become a prominent part of the business calendar. When June rolls around, lots of offices all over the country are going to be looking at attending this central event for breaking news and... Read More
 
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