Unified Communications

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  • Altair: LTE the Right Choice for M2M & IOT

    Communications and Technology Blog - Tehrani.com
    26 Aug 2014 | 8:33 am
    Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these growing markets because they allow their legacy networks to be utilized to generate additional revenue. In addition, M2M products didn’t come with customer service costs associated with retail customers. Fast forward some years and the case is now being made that it is smarter to roll out M2M and IoT solutions on LTE networks. The reason? Basically, legacy networks eventually get mothballed and when they do your sensor network may need to be upgraded. This can be a…
  • Truphone Announces Winners from ClueCon 2014 Dangerous Demos Brightest Minds in Voice and Web Development Contend for Honors

    Comunicano
    Danielle Ross
    19 Aug 2014 | 6:00 am
    LONDON (Aug. 19, 2014) –Truphone, the world’s first global mobile operator, hosted Dangerous Demos, a competition of the most risky and entertaining technology demonstrations, at ClueCon 2014, an annual telephony and voice over IP developer conference in Chicago on Wednesday, Aug. 6. Dangerous Demos were started by Truphone’s Head of Research, James Body, to identify new and emerging technology that can eventually be deployed by Truphone or other carriers and mobile operators. “The idea behind the Dangerous Demos series of competitions really evolved from Truphone’s own history,”…
  • How Facebook’s newest teen engineer supported his family with apps until cashing in

    Gigaom
    Carmel DeAmicis
    1 Sep 2014 | 3:00 pm
    18-year-old Michael Sayman has a new job, as one of Facebook's youngest ever full-time engineers. His family has been struggling financially since the recession, and Sayman will be using his new tech salary to help support them. How Facebook’s newest teen engineer supported his family with apps until cashing in originally published by Gigaom, © copyright 2014. Continue reading…
  • What's More Important: Bigger Buckets or Lead App Plans?

    IP Carrier
    Gary Kim
    31 Aug 2014 | 5:35 am
    It isn’t yet clear whether various U.S. mobile service provider promotions that provide more mobile Internet access for the same, or lower prices, or new “lead app” packages will have greater long-term impact.On one hand, bigger usage buckets for the same, or lower price, might make mobile Internet access a more-potent competitor to fixed access, over time.On the other hand, “lead app” packages might lead to creation of new customer segments in the same way that the ability to buy single TV programs or channels could reshape customer segments in the video entertainment business.
  • Mobile UC Needs More Control For Contact Recipients

    UCStrategies Blog | UCStrategies Blog
    Art Rosenberg
    21 Aug 2014 | 1:43 pm
    One of the key changes taking place with mobile business communications, is that, in addition to facilitating all modes of person-to-person contacts, it is also enabling real-time “push” notifications from communication services and automated business process applications (CEBP). Such notifications can take a variety of forms, depending on how things are set up for the user’s mobile device. The problem, however, is that contact recipients are rapidly becoming overwhelmed by such notification messages, which can be both disruptive and consume too much of the recipient’s…
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    Communications and Technology Blog - Tehrani.com

  • Altair: LTE the Right Choice for M2M & IOT

    26 Aug 2014 | 8:33 am
    Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these growing markets because they allow their legacy networks to be utilized to generate additional revenue. In addition, M2M products didn’t come with customer service costs associated with retail customers. Fast forward some years and the case is now being made that it is smarter to roll out M2M and IoT solutions on LTE networks. The reason? Basically, legacy networks eventually get mothballed and when they do your sensor network may need to be upgraded. This can be a…
  • Defending Against an Autocomplete Smear Campaign

    25 Aug 2014 | 12:50 pm
    What would you do if you started to Google your name and Google was to suggest you complete the query with the word scammer, fraud or crook? While Google contends with lawsuits around the globe relating to autocomplete suggestions which are deemed libelous, one has to wonder if it isn’t possible to easily set up a campaign to smear anyone or any company. Google argues that features like autocomplete can’t be libelous because they utilize an algorithm which uses information from Google+ and user searches. The obvious question which hasn’t been addressed however is if one can…
  • ITEXPO 2014 Las Vegas Last Day Stories

    14 Aug 2014 | 10:52 am
    ITEXPO 2014 in Las Vegas is going amazingly well (photos) - thanks for your support. Yesterday I shared many of the stories our Content Boost team wrote. Here are the latest happenings from that same team to keep you up to date: ITEXPO Attendees Reminded of the Importance of a Compelling Social Media Strategy Imerjn: Riding the New Wave of Customized Cloud Solutions AARP CIO Takes Center Stage at ITEXPO West 2014 The Next Generation of Technology is Coming: Is Your Organization Ready? Three Best Practices for Building a Network DevOps for SDN, NFV The Ultimate Software Race: How Can Providers…
  • Important ITEXPO Content so far

    13 Aug 2014 | 2:12 pm
    We are fortunate that some of the Content Boost team at TMC came to ITEXPO in order to generate the stories and news you need to keep up to date with the market and show. I hope you find the following articles useful and more importantly helpful for what you do.BTW, the Content Boost team is utilized by many companies in the tech space - we are the back-end of their social media, white papers etc. We even write many stories which you read as contributed stories on other industry sites!It's not just tech companies though, we work with organizations of all types. Once again, here is a sampling…
  • The Acer Aspire Switch 10 Changes the Tech Landscape

    11 Aug 2014 | 2:11 pm
    This cheap tablet is perfect for students and consumers The Acer Aspire Switch 10 two-in-one touchscreen tablet/laptop may be the ultimate device for students and consumers. In short, it offers all the good of a PC meaning you can run full Microsoft Office applications like Word and Excel and at the same time it is a touchscreen tablet which can be used for media consumption. It runs Flash so all the challenges many other tablets have with this Adobe creation aren’t a problem. It is fast. Much faster than you would expect from a device that starts at $350. It is infinitely configurable…
 
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    Comunicano

  • Truphone Announces Winners from ClueCon 2014 Dangerous Demos Brightest Minds in Voice and Web Development Contend for Honors

    Danielle Ross
    19 Aug 2014 | 6:00 am
    LONDON (Aug. 19, 2014) –Truphone, the world’s first global mobile operator, hosted Dangerous Demos, a competition of the most risky and entertaining technology demonstrations, at ClueCon 2014, an annual telephony and voice over IP developer conference in Chicago on Wednesday, Aug. 6. Dangerous Demos were started by Truphone’s Head of Research, James Body, to identify new and emerging technology that can eventually be deployed by Truphone or other carriers and mobile operators. “The idea behind the Dangerous Demos series of competitions really evolved from Truphone’s own history,”…
  • NexID Biometrics Joins the FIDO Alliance

    Sue Huss
    31 Jul 2014 | 7:23 am
      POTSDAM, NY – July 30, 2014 – NexID Biometrics, a leading provider of spoof mitigation and liveness detection solutions for the biometric authentication industry, has recently joined the FIDO Alliance, an industry consortium revolutionizing online authentication with standards for strong authentication. According to NexID COO Mark Cornett, “The decision to join FIDO Alliance stems from NexID’s mission to help make biometric authentication pervasive in use. We believe the FIDO Alliance is a key element to furthering that vision, and are pleased to join the organization’s…
  • Brain+ Adding 10 Languages to Highly-Ranked Brain-Training App After Downloads Jump 300 Percent in July

    Adrianne Buchta
    30 Jul 2014 | 8:50 am
    Brain+ Listed in App Store as Best New App in 44 Countries  COPENHAGEN, Denmark – July 30, 2014 – After successfully introducing its highly-ranked, free brain-training app to the U.K. and North America earlier in July, Brain+ announces the addition of multiple new languages to its mobile platform. This week Brain+ adds Spanish, French, Italian and German as language options for its iOS app.  Later in the month, Brain+ plans to add traditional and simplified Chinese, Japanese, Korean, Brazilian Portuguese and Russian as additional language choices for those using the education…
  • New Brain-training App Brain+ Launches in U.S., Canada and U.K.

    Adrianne Buchta
    8 Jul 2014 | 5:01 am
    Outperforms existing apps in user engagement, effectiveness and price COPENHAGEN, Denmark – July 8, 2014 – Brain+, a new brain-training regimen that outpaces existing apps in engagement, effectiveness and economy for users, is being launched today in the United States, Canada and the United Kingdom.  Free to download, Brain+ is available now to iPhone and iPad users through the Apple AppStore.   Brain+ contains a number of scientifically designed yet fun and motivating mind-training games that improve key mental capabilities in the areas of attention, memory, problem…
  • iotum Ranks No. 54 on the 2014 PROFIT 50

    Danielle Ross
    12 Jun 2014 | 2:25 pm
    PROFIT magazine unveils 26th annual list of Canada’s Fastest-Growing Companies TORONTO (June 12, 2014) - Canadian Business and PROFIT today ranked iotum, a global leader in reliable and affordable HD audio conferencing, No. 54 on the 26th annual PROFIT 500, the definitive ranking of Canada’s Fastest-Growing Companies. Published in the July issue of Canadian Business and online at PROFITguide.com, the PROFIT 500 ranks Canadian businesses by their revenue growth over five years. iotum made the 2014 PROFIT 500 list with five-year revenue growth of 1,269%. The company recently capitalized on…
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    Gigaom

  • How Facebook’s newest teen engineer supported his family with apps until cashing in

    Carmel DeAmicis
    1 Sep 2014 | 3:00 pm
    18-year-old Michael Sayman has a new job, as one of Facebook's youngest ever full-time engineers. His family has been struggling financially since the recession, and Sayman will be using his new tech salary to help support them. How Facebook’s newest teen engineer supported his family with apps until cashing in originally published by Gigaom, © copyright 2014. Continue reading…
  • Bitcoin slowly goes global as businesses like Overstock expand to international customers

    Biz Carson
    1 Sep 2014 | 12:00 pm
    Overstock helped lead the charge of big businesses accepting bitcoin -- and now they're also among the first to bring bitcoin acceptance to a global scale. Bitcoin slowly goes global as businesses like Overstock expand to international customers originally published by Gigaom, © copyright 2014. Continue reading…
  • Let carriers use 700MHz for European wireless broadband from 2020, report recommends

    David Meyer
    1 Sep 2014 | 9:19 am
    The move would let Europe catch up with the U.S. on using 700MHz spectrum for broadband rather than TV broadcasts and wireless microphones. Let carriers use 700MHz for European wireless broadband from 2020, report recommends originally published by Gigaom, © copyright 2014. Continue reading…
  • Meet the slimiest thing on the internet of things: SK Telecom’s connected eel farm

    Kevin Fitchard
    1 Sep 2014 | 9:00 am
    You may have a hub for smart home, but an aquaculture farm in South Korea now has a smart hub for its eel tanks. There, sensors, servers and smartphones monitor the health of thousands of eels. Meet the slimiest thing on the internet of things: SK Telecom’s connected eel farm originally published by Gigaom, © copyright 2014. Continue reading…
  • Google stops showing latest versions of Search to users of older browsers, reports say

    David Meyer
    1 Sep 2014 | 8:31 am
    Google is reportedly blocking certain older browsers from seeing the latest version of its search engine. A weekend complaint on Google’s product forums from someone using Opera 12 (the current version is 23) and seeing an older version of Google Search, elicited a response from a […] Google stops showing latest versions of Search to users of older browsers, reports say originally published by Gigaom, © copyright 2014. Continue reading…
 
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    IP Carrier

  • What's More Important: Bigger Buckets or Lead App Plans?

    Gary Kim
    31 Aug 2014 | 5:35 am
    It isn’t yet clear whether various U.S. mobile service provider promotions that provide more mobile Internet access for the same, or lower prices, or new “lead app” packages will have greater long-term impact.On one hand, bigger usage buckets for the same, or lower price, might make mobile Internet access a more-potent competitor to fixed access, over time.On the other hand, “lead app” packages might lead to creation of new customer segments in the same way that the ability to buy single TV programs or channels could reshape customer segments in the video entertainment business.
  • Rural Areas Might Gain 36 Times More Bandwidth While Urban Areas Get 1,000 Times More

    Gary Kim
    31 Aug 2014 | 4:51 am
    Making new spectrum available for Internet access arguably is more important in rural and hard-to-reach areas than it is in high-demand urban areas. The reason is that key methods for increasing the use of bandwidth (smaller cells) are often unavailable. Some might argue that, as a generic, 10 times improvement might be gotten by adding new spectrum; 10 times a contribution from redesigning denser networks; and then 10 times from other sources of advantage, such as better modulation or coding, better radios and use of hybrid networks. Others might argue that as much as half the advantage…
  • Sometimes Disruption Requires Big Firms

    Gary Kim
    31 Aug 2014 | 4:13 am
    We have a notion that big changes in techology and capabilities are fostered primarily by small firms and teams of innovators. Often, that is correct. Sometimes, though, innovation requires action by big, wealthy firms. Only a big firm such as Apple likely could have changed the way mobile devices are brought to market by cellular communications firms. Likewise, sometimes firms have to be able to invest quite a lot in regulatory changes. That appears to be the case for delivery drones. The Federal Aviation Administration will have to be convinced that use of drones for all sorts of…
  • "This Time it's Personal," T-Mobile US Says

    Gary Kim
    30 Aug 2014 | 5:09 am
    T-Mobile US is going to fire more shots in the U.S. mobile marketing war on Sept. 10, 2014. You can bet there will be a Sprint reaction. At this point, while T-Mobile US could announce yet another tweak to its value-price propositions, even that might not be so noteworthy. More data usage for less money is a good thing, from a consumer perspective. But with Sprint seemingly now willing to respond in kind for every T-Mobile attack on the packaging front, the upside seems to be less valuable. So what new attack might T-Mobile US be unleashing? And will the new promotion…
  • Will Tablets Cannibalize Smartphones, or Will Smartphones Displace Tablets?

    Gary Kim
    30 Aug 2014 | 4:42 am
    The extent to which larger-screen smartphone devices are cannibalizing sales of tablets is unclear, but possibly quite important, in at least some markets. But the reverse might also be happening in some markets, namely tablets cannibalizing smartphone sales. That might be an odd or unexpected development. But the developing trend of larger-screen smartphones and smaller-screen tablets likely fuels the divergent trends. In some cases, where consumers cannot afford both a smartphone and a PC, they might be choosing a tablet. In other cases, the choice might be more an instance of “which…
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    UCStrategies Blog | UCStrategies Blog

  • Mobile UC Needs More Control For Contact Recipients

    Art Rosenberg
    21 Aug 2014 | 1:43 pm
    One of the key changes taking place with mobile business communications, is that, in addition to facilitating all modes of person-to-person contacts, it is also enabling real-time “push” notifications from communication services and automated business process applications (CEBP). Such notifications can take a variety of forms, depending on how things are set up for the user’s mobile device. The problem, however, is that contact recipients are rapidly becoming overwhelmed by such notification messages, which can be both disruptive and consume too much of the recipient’s…
  • Collaborative Text Messaging Started Historically With “Time-Sharing” In 1964

    Art Rosenberg
    17 Aug 2014 | 3:43 pm
    “UC&C” is all the rage these days, as mobile end users with smartphones and tablets interact with each other and with automated online applications across location-independent organizational boundaries with various flavors of messaging and real-time voice and video connections. Of course, most people think this is all because of new online computer and communication technologies and mobile, multimodal endpoint devices. But, guess what? It really started before the establishment of the Internet and wireless mobility, when “interactive computing” was first developed…
  • Two UC Perspectives – BYOD End Users and Business Processes

    Art Rosenberg
    10 Aug 2014 | 11:50 am
    Originally, person-to-person communications required the contact initiator and the contact recipient to use the same kind of endpoint device and a single mode of communication. That applied to both real-time telephony, as well as asynchronous messaging. In the beginning, contact addressing with people was also location-based, until wireless came into play. Today, we are seeing communications becoming both mode and location independent, as well as enabling business processes becoming contact initiators that can generate event-based, personalized “notification” messages. Whether it…
  • Pick Your Virtual Doctor!

    Art Rosenberg
    15 Jul 2014 | 9:24 am
                       By Art Rosenberg, The Unified-View/ UC Strategies Expert I have long expected that health care would become an important driver for Mobile UC because patient interactions with health care personnel (doctors, nurses) will require all modes of contact to replace expensive face-to-face visits whenever possible. This recent article in the Los Angeles Times shows that health care is rapidly becoming able to do that. Since health care affects all consumers, once they start exploiting Mobile UC for that purpose, they will rapidly want similar capabilities for all…
  • Managing Multimodal Messaging

    Art Rosenberg
    21 Jun 2014 | 3:37 pm
    There is so much change going on in business communications, it is hard to keep track of what’s real and what’s coming! More importantly, the new stuff has to coexist for a while with our legacy forms of business communications, i.e., text messaging and telephony. That’s why moving business communications to the “clouds” as software will provide both greater flexibility, faster and easier integrations and interoperability, and the ability to support BYOD mobility. I have long maintained that UC must include contacts between automated business processes and…
 
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    Recent posts on No Jitter

  • Moving to the Cloud: The Contract

    28 Aug 2014 | 10:04 pm
    By Gary AudinYou can't avoid it. You must look at the cloud for IT services. However, the cloud provider is not your employee. You do not have the same control.
  • Aruba Networks Hopes to Make Rain With Microsoft Lync

    27 Aug 2014 | 10:44 pm
    By Zeus KerravalaBy Lync-qualifying all of its indoor and outdoor 802.11ac products, from the entry level up to industrial-grade series, Aruba is supporting Lync in almost any environment.
  • Avaya and HP Expand Cloud Relationship

    27 Aug 2014 | 6:44 am
    By Sheila McGee-SmithThe two major components are Avaya upgrading HP contact centers and HP assuming service delivery of a significant portion of Avaya Private Cloud Services.
  • Evaluating Vendor Proposals: There's a Better Way

    26 Aug 2014 | 10:55 pm
    By J.R. SimmonsOne of the many reasons consultants are hired is to bring an experience-based process to a technical selection when evaluating product purchases.
  • Building a User-Centric Approach to Shadow IT

    26 Aug 2014 | 10:19 pm
    By Bryant Harland- Technology Analyst at MintelThere is little doubt that embracing shadow IT will create some risk, but it also creates advantages, including giving employees access to a wider range of solutions and creating more opportunities to find new ways of doing things.
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    Recent posts on No Jitter

  • Moving to the Cloud: The Contract

    28 Aug 2014 | 10:04 pm
    By Gary AudinYou can't avoid it. You must look at the cloud for IT services. However, the cloud provider is not your employee. You do not have the same control.
  • Aruba Networks Hopes to Make Rain With Microsoft Lync

    27 Aug 2014 | 10:44 pm
    By Zeus KerravalaBy Lync-qualifying all of its indoor and outdoor 802.11ac products, from the entry level up to industrial-grade series, Aruba is supporting Lync in almost any environment.
  • Avaya and HP Expand Cloud Relationship

    27 Aug 2014 | 6:44 am
    By Sheila McGee-SmithThe two major components are Avaya upgrading HP contact centers and HP assuming service delivery of a significant portion of Avaya Private Cloud Services.
  • Evaluating Vendor Proposals: There's a Better Way

    26 Aug 2014 | 10:55 pm
    By J.R. SimmonsOne of the many reasons consultants are hired is to bring an experience-based process to a technical selection when evaluating product purchases.
  • Building a User-Centric Approach to Shadow IT

    26 Aug 2014 | 10:19 pm
    By Bryant Harland- Technology Analyst at MintelThere is little doubt that embracing shadow IT will create some risk, but it also creates advantages, including giving employees access to a wider range of solutions and creating more opportunities to find new ways of doing things.
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    UCStrategies.com Articles Feed

  • Dimension Data’s Secret Sauce – Blending UC with IT

    Marty Parker
    28 Aug 2014 | 6:12 am
    Dimension Data believes that organizations have three major challenges with designing and managing UCC environments. Dimension Data’s Managed Services for UCC (MSUCC) address these challenges in several ways, in combination with their cloud hosting options and their professional services for solution design.
  • HP and Avaya – Moving Forward With Small Steps

    Phil Edholm
    28 Aug 2014 | 5:56 am
    This is an interesting step forward in a partnership that makes perfect sense for both HP and Avaya. For HP, strengthening their Avaya relationship is a potential bulwark against Cisco and a counter position to Microsoft. For Avaya, it leverages a strong partner for cloud/hosted service delivery.
  • Five Things We Can Learn From Millennials About Collaboration

    Jon Arnold
    27 Aug 2014 | 12:45 pm
    While Millennials are quickly becoming the primary consumers of UC&C applications, the creators of these platforms are from another generation. Pre-Internet thinking is still prevalent, and a generational gap remains that needs to be closed. In that context, I’m going to briefly outline five things the UC space can learn from Millennials when it comes to collaboration.
  • UC And Clouds Brings HP And Avaya Together

    Art Rosenberg
    27 Aug 2014 | 9:35 am
    In a global analyst teleconference today, Avaya’s Brett Shockley and HP’s David Dowse described how they would be dividing up their technology responsibilities in providing cloud-based unified communication services to all types of mobile and desktop end users that interact with business organizations.
  • Avaya and HP Team Up to Provide UC and Contact Center as Services

    Robbie Pleasant
    27 Aug 2014 | 5:53 am
    Avaya and HP Enterprise Services (ES) recently announced a new multi-year agreement intended to offer new cloud services to enterprises.
 
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    Plum Voice » Blog

  • Respond to Customer Complaints in Real Time

    Charlie Smith
    28 Aug 2014 | 11:17 am
    Share This: It’s about time. Customers, like everyone else, have a different notion of time than they used to. The internet and mobile devices have […] …read more The post Respond to Customer Complaints in Real Time appeared first on Plum Voice.
  • Fast AND Accurate Customer Service

    Charlie Smith
    28 Aug 2014 | 10:42 am
    Share This: When we think of customer service, it’s important that we think about results first. Sure, it’s great to wow a customer, delight them. […] …read more The post Fast AND Accurate Customer Service appeared first on Plum Voice.
  • Give Customers a Voice, Heed Their Criticism

    Charlie Smith
    21 Aug 2014 | 2:52 pm
    Share This: In an apparent attempt to reduce the number of negative reviews it receives online, a hotel in Hudson, New York, decided to start […] …read more The post Give Customers a Voice, Heed Their Criticism appeared first on Plum Voice.
  • Do Post-Call Surveys for Real-Time Customer Service Recovery

    Charlie Smith
    14 Aug 2014 | 9:51 am
    Share This: Most customers use self-service to get in and out quickly, so it’s no surprise when they don’t want to do a post-call survey. […] …read more The post Do Post-Call Surveys for Real-Time Customer Service Recovery appeared first on Plum Voice.
  • Anatomy of a Well-Written Survey

    Charlie Smith
    4 Aug 2014 | 8:19 am
    Share This: A well-written survey is a more accurate one. However, writing good surveys isn’t necessarily intuitive. Here’s an infograph with the key elements of […] …read more The post Anatomy of a Well-Written Survey appeared first on Plum Voice.
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    NFC World+

  • Vodafone to launch NFC payments in the UK this month

    Sarah Clark
    1 Sep 2014 | 10:21 am
    Mobile network operator Vodafone is preparing to make NFC payments available to its customers in the UK in time for the launch of contactless bank card payments on London’s public transport network on 16 September,... Read the rest of Vodafone to launch NFC payments in the UK this month at NFC World+.
  • Broadcom offers IoT developer kit

    Sarah Clark
    1 Sep 2014 | 9:52 am
    Chip maker Broadcom has introduced Wiced Sense, a developer kit designed “to enable developers to rapidly prototype ideas and concepts for IoT devices and applications.” The kit includes a Broadcom BCM20737 Bluetooth Smart system-in-package (SiP)... Read the rest of Broadcom offers IoT developer kit at NFC World+.
  • Visa licenses transactional ad platform

    Sarah Clark
    1 Sep 2014 | 9:27 am
    Visa has acquired a strategic licence for the technology platform developed by transactional advertising pioneer TrialPay. The company’s technology involves “placing relevant offers around transactions, and using transactional data to show relevant offers”. The move... Read the rest of Visa licenses transactional ad platform at NFC World+.
  • Alipay partners with Huawei to add biometric security to mobile payments

    Sarah Clark
    1 Sep 2014 | 9:19 am
    Chinese online payments giant Alipay is working with Huawei to enable users of the phone maker’s new Ascend Mate 7 handset to secure their mobile payments using a fingerprint sensor built into the phone. The... Read the rest of Alipay partners with Huawei to add biometric security to mobile payments at NFC World+.
  • Visa adds Checkout partners

    Sarah Clark
    1 Sep 2014 | 8:39 am
    Visa has signed agreements with a wide range of new partners that will make its new Visa Checkout service available to more than 4m online merchants across the US. The new partners include “Bank of... Read the rest of Visa adds Checkout partners at NFC World+.
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    Aspect Blogs

  • Aspect Unified IP 7.3: A Contact Center Even Your CFO Will Love

    Michael Kropidlowski
    28 Aug 2014 | 5:30 am
    In an era where consumers look at many products and services without distinction, high-touch customer service is being viewed by many companies as a way to differentiate themselves from their competition. But providing a consistent omni-channel customer experience, where consumers can start a conversation on one channel and continue it on another right where they left off doesn’t have to be complicated. The hardest question for many contact centers to answer is what return are they getting for their investment? Taking into consideration such things as capital costs, implementation and…
  • TCPA Compliant Without Reducing Profitability

    Michael Kropidlowski
    26 Aug 2014 | 6:30 am
    Nearly everyone today thinks about the explosion and proliferation of mobile device use and how it has brought with it greater consumer convenience, entertainment or safety as a good thing. Everyone but contact centers. Today 55% of households can only be contacted via a wireless device which makes life difficult and complicated for contact centers trying to connect with their customers. The Telephone Consumer Protection Act (TCPA) has strict regulations about contacting consumers’ mobile devices so sending a reminder, delivering an important notification or collecting a debt without…
  • Burstability: The Next Big Play for Your Contact Center This Season

    Maddy Hubbard
    22 Aug 2014 | 4:00 am
    They say it’s never too early to start thinking about “the season.” One would naturally assume the holiday season, but not in this case.  We’re talking football season, and more specifically, college football, which is rapidly approaching. On August 30th, the first Saturday of the college football season, there are 60 games scheduled to be played, 50 of which will be televised (where is “The Ocho” when you need it to broadcast the other 10 games?) You may be asking what college football has to do with a cloud contact center. Let’s take a look at a few possible demand-driven…
  • The Omni-Channel Workforce and the Brave New World of Customer Interaction

    Eric Hagaman
    20 Aug 2014 | 4:00 am
    In an increasingly omni-channel world, where customers want to be able to engage companies whenever and wherever they please, a more intelligent approach is needed to manage the skilled labor necessary to address this rising consumer demand. And not only in the voice channel, but in all of the communication channels as well. The contact center industry has spent decades refining the intricacies of forecasting, scheduling and intra-day tracking of adherence for inbound and outbound voice calls. The next frontier is wrestling with the management of the workforce across all of these channels.
  • Omni-Channel Service Could Make Fast Food Even Faster

    Mark King, SVP Europe & Africa
    18 Aug 2014 | 4:00 am
    Fast food is something that many of us enjoy; being able to receive whatever food you crave quickly, and with minimal effort, makes it a popular choice for households worldwide. The recent news that Domino’s will be embracing a new omni-channel system brings to light an interesting discussion on how the fast food market can make the most out of an omni-channel approach. Fast food is a huge industry and one that operates in almost every corner of the UK. According to VoucherCodes.co.uk, Britain spends a huge £29.4 billion per year on fast food, with the average Brit spending £109 per month…
 
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    GetVoIP: Communications Solutions Guide

  • Ringcentral Pro vs Ooma Office Comparison

    Robert Pepper
    25 Aug 2014 | 10:42 am
    Ooma is one of the top names in residential VoIP, and RingCentral is one of the most popular hosted PBX providers. Ooma has expanded into business VoIP with an emphasis on home and small businesses. RingCentral has similarly expanded from unlimited minute plans to also having on-the-go plans that you can tailor for the size of your business. With 28 million small businesses in the US, and... Read More
  • 100 Great Subscriptions That Will Streamline Your Business

    Reuben Yonatan
    20 Aug 2014 | 7:10 am
    The flexible, affordable, and convenient nature of subscription services make them a natural choice for companies looking to streamline operations in every aspect of their business. The rise of cloud technology and software-as-service products means that you have more choices than ever before, and spreading payment over monthly subscription fees allows you to minimize the risk of your... Read More
  • The Top 9 Most Secure Remote PC Access Software of 2014

    Charles Samuel
    19 Aug 2014 | 7:21 am
    Remote access to PCs has long been a tricky IT staple. On the one hand, gaining authorized control to your device and its files is a great thing, allowing for users to have quick access to their most essential electronic items. But on the other hand, this convenience has become a bigger and bigger concern for sophisticated hackers and the infiltration techniques they employ to gain access... Read More
  • 10 Simple Ways To Make Your Office Look Cleaner Than It Really Is

    Charles Samuel
    13 Aug 2014 | 3:55 am
    Your office is your home away from home. And keeping the office clean is an incredibly important function of everyday work life. While it'd be great if you could clean up after yourself every day to make sure everything is always spick-and-span, the truth is that you'll probably hold off on the bigger cleaning chores until you absolutely need to... Until somebody important knocks on the... Read More
  • Viber vs. WhatsApp: Which App Does More?

    Charles Samuel
    7 Aug 2014 | 7:33 am
    Communication apps are a dime a dozen nowadays. There are plenty to choose from, each offering a different set of bells and whistles that make the user experience unique. Among the most popular of today's communication and mobile messaging apps are Viber and WhatsApp. While they share some of the same standard features for messaging, they're both fundamentally distinct from each... Read More
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