Unified Communications

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  • Methanex Enters into Unified Communications Deal with BT - Analyst Blog - Nasdaq

    UNIFIED COMMUNICATIONS - Google News
    21 May 2015 | 2:05 pm
    Methanex Enters into Unified Communications Deal with BT - Analyst BlogNasdaqhas selected BT to modernize and consolidate its networking and communications infrastructure. Per the agreement, BT will support Methanex's operations across 11 countries and 20 locations, consolidating its unified communications services from four ...and more »
  • HP's March into Simplifying NFV

    Communications and Technology Blog - Tehrani.com
    22 May 2015 | 2:51 pm
    Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am international caller to dial a number in the US and hang up – only to have a US-based call at a lower per-minute rate initiated on their behalf. Many hundreds of millions of dollars were spent on this market for hardware, software and service thanks to the arbitrage opportunity to save money on calling minutes. VoIP continued this trend with even greater arbitrage and carriers spent billions on equipment to save money carrying phone…
  • YipTV Offers Live Television Broadcasts from Channels Worldwide with Launch of OTT Service for Multi-Lingual ‘Never Corders’ in U.S.

    Comunicano
    Danielle Ross
    7 May 2015 | 5:00 am
      Foreign Sports, News, Dramas and More Now Accessible on PCs, Android/iOS Mobile Devices with No Long-Term Service Contract and Subscription for only $14.99 a month     WEST PALM BEACH, Fla. -- May 7, 2015 – Recognizing an underserved population in the television marketplace, YipTV today launched a new OTT broadband television service that brings live channel broadcasts from around the globe to millions of multi-lingual consumers in the United States.  YipTV -- short for Your Individual, Personalized TV -- provides affordable access to international programming…
  • Moore's Law Comes to the Satellite Business in a Big Way

    IP Carrier
    Gary Kim
    22 May 2015 | 3:22 pm
    In consumer or business technology markets, Moore’s Law matters. Over the past decade, consumer applications also have been leading and driving business technology, a vast change from typical adoption patterns before the Internet.Now consumer electronics dynamics, especially consumer market manufacturing volumes, are creating new economics for satellite services, according to Vern Fotheringham, LeoSat CEO. Because of relentless advances in chip-layer processing, memory and integration, the costs of satellite bandwidth and communication are falling significantly, allowing new economics,…
  • Developing Tools to Support IoT

    Recent posts on No Jitter
    22 May 2015 | 2:03 am
    By Gary AudinKonekt CEO Ben Forgan shares insight into developer toolkits and why they are necessary for IoT applications.
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    UNIFIED COMMUNICATIONS - Google News

  • Methanex Enters into Unified Communications Deal with BT - Analyst Blog - Nasdaq

    21 May 2015 | 2:05 pm
    Methanex Enters into Unified Communications Deal with BT - Analyst BlogNasdaqhas selected BT to modernize and consolidate its networking and communications infrastructure. Per the agreement, BT will support Methanex's operations across 11 countries and 20 locations, consolidating its unified communications services from four ...and more »
  • Will VoIP and unified communications define the future? - Tech Page One

    20 May 2015 | 2:11 pm
    Will VoIP and unified communications define the future?Tech Page OneIn part 1 of this series, I covered the history of communications, the PSTN vs. VoIP debate and the role VoIP will play in companies being future ready. One trend gaining traction in the voice over IP (VoIP) realm is unified communications (UC), and it
  • BT Group Secures Unified Communications Deal With Methanex - London South East

    20 May 2015 | 5:39 am
    BT Group Secures Unified Communications Deal With MethanexLondon South EastLONDON (Alliance News) - BT Group PLC Wednesday said it has secured a contract with Canadian methanol producer Methanex to manage the group's networking and communications infrastructure. No financial details on the contract were disclosed.BT to supply unified communications for Methanex CorporationYour Industry News (press release)all 9 news articles »
  • How are Unified Communications changing the normal Office Environment? - seenit.co.uk

    20 May 2015 | 4:10 am
    seenit.co.ukHow are Unified Communications changing the normal Office Environment?seenit.co.ukUnified Communications – or UC – is a buzz term that you're likely to come across when looking into ways in which you can improve communications within your office; particularly if you have a number of offices or if you have employees that work remotely.
  • East Midlands Unified Communications Company Turns to iomart - PR Newswire (press release)

    19 May 2015 | 3:57 am
    East Midlands Unified Communications Company Turns to iomartPR Newswire (press release)A unified communications company in Nottingham turned to Cloud Service Provider iomart for help after one of its customers threatened to knock out all its services to other clients. (Logo: http://photos.prnewswire.com/prnh/20121126/579634 ). Mason and more »
 
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    Communications and Technology Blog - Tehrani.com

  • HP's March into Simplifying NFV

    22 May 2015 | 2:51 pm
    Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am international caller to dial a number in the US and hang up – only to have a US-based call at a lower per-minute rate initiated on their behalf. Many hundreds of millions of dollars were spent on this market for hardware, software and service thanks to the arbitrage opportunity to save money on calling minutes. VoIP continued this trend with even greater arbitrage and carriers spent billions on equipment to save money carrying phone…
  • Independence IT, The Multivendor Desktop-as-a-Service Company

    22 May 2015 | 12:44 pm
    The cloud is the answer – what was the question? That seems to be a common tech theme these days and for good reason. The ability for clouds to reduce complexity and time-to-market for companies is unrivaled by even the most competent It departments. However, in order to be able to properly leverage the heterogeneous cloud, we need numerous layers of abstraction for various applications and service so as to leverage the right servers in the right locations at the right time. Some of the reasons could have to do with cost, government regulations, compliance or just to be able to run the…
  • Tech to Eliminate Fast Food Minimum Wage Workers

    21 May 2015 | 8:55 am
    The Momentum Machines burger robot robot explainedAs cities around the country are passing laws to ensure minimum wages are increased to a "living wage," the tech industry is doing what it does best... Automating like crazy. We can soon expect drive-through fast food locations to have touch screens - or even apps on smartphones - which of course most support today. This will be coupled with automated machines on the back-end which produce the food such as hamburgers, etc.This video is from October of 2014 but is still quite germaneThe point is of course, as minimum wages increase, the high…
  • Verizon to Spin off Cloud and What We Can Learn

    19 May 2015 | 9:26 am
    I have a solid source "in the know" who tells me Verizon is looking to spin off its Terremark cloud business as well as its reseller arm which sells PBXs. The idea is the company wants to focus more on mobile and moreover, Verizon's Broadsoft-powered hosted solutions will be the only ones the company offers.While mobile is a cash cow for the company, cloud is not going away. However, there is less ability to differentiate cloud services so perhaps this is the reason for the company to explore options. Eventually they may be thinking, Amazon will own the space. In terms of PBX resale of…
  • GENBAND Perspectives 15 Live Blog #GBP15

    18 May 2015 | 4:09 pm
    Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.The live blog officially starts tomorrow at 9:00 am - to get up to speed I met with Catherine Berthier, Sanjay Bhatia and Dennis Watson. This is what to expect this week:We’ll here about progress with the Fring Alliance, Nuvia cloud UC as well as Kandy proof points. There will be lots of discussion regarding network modernization. For example the company will discuss its new Q50 distributed SBC/Media Platform which will allow a graceful migration to a virtualized, NFV-based system from current…
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    Comunicano

  • YipTV Offers Live Television Broadcasts from Channels Worldwide with Launch of OTT Service for Multi-Lingual ‘Never Corders’ in U.S.

    Danielle Ross
    7 May 2015 | 5:00 am
      Foreign Sports, News, Dramas and More Now Accessible on PCs, Android/iOS Mobile Devices with No Long-Term Service Contract and Subscription for only $14.99 a month     WEST PALM BEACH, Fla. -- May 7, 2015 – Recognizing an underserved population in the television marketplace, YipTV today launched a new OTT broadband television service that brings live channel broadcasts from around the globe to millions of multi-lingual consumers in the United States.  YipTV -- short for Your Individual, Personalized TV -- provides affordable access to international programming…
  • APPTRIFY BRINGS EFFICIENT INFORMATION AUTOMATION TO THE MOBILE WORKFORCE

    Danielle Ross
    4 May 2015 | 11:00 am
    New iOS and Android App eliminates coding and high costs of development       NEW YORK -- May 4, 2015 Apptrify, a new workforce-mobilization tool that helps enterprises extend their business processes and existing business applications onto mobile devices, will make its debut here this week as part of the TechCrunch Disrupt “Startup Alley.”  Apptrify’s launch at TechCrunch Disrupt is in conjunction with the Hong Kong Science & Technology Parks Corporation’s participation in the conference.  In a matter of minutes, Apptrify quickly and easily creates…
  • Kaipac Announces Limitless Mobile as New Customer for Its Cloud-based Wireless Network Operations Intelligence Service

    Danielle Ross
    28 Apr 2015 | 5:00 am
    Platform to maintain optimum health of mobile network across a rural 10-county area     HOLLYWOOD, Fla. -- April 28, 2015 -- Kaipac, the mobile technology company delivering Communications for the Communications industry, has announced Limitless Mobile as a new customer for its Network Operations Intelligence (NOI) platform.  Limitless Mobile will use Kaipac’s Network Operations Intelligence platform to maintain optimum health of its mobile network across a rural 10-county area in central Pennsylvania. Kaipac’s NOI will allow Limitless Mobile to manage its network…
  • Wireless Industry Veterans Launch Kaipac InterOp Exchange To Provide Network Operations Intelligence

    Danielle Ross
    27 Apr 2015 | 5:00 am
    Cloud-based platform announced at PCIA Wireless Infrastructure Show       HOLLYWOOD, Fla. -- April 27, 2015 -- Wireless industry veterans Jeff Pokonosky and Mickey Patton today announced the formation of a new specialty services company -- Kaipac -- to meet the critical needs of wireless network managers and field-service personnel who require actionable insight and Network Operations Intelligence (NOI) to optimize network health. Pokonosky, a former Qualcomm executive and the founder of WiggleWireless, and Patton, the CEO of Clear C2, announced Kaipac’s formation at The…
  • WLSA Convergence Summit 2015 Highlights Changing Landscape of Improved, Faster and More Efficient Healthcare

    Danielle Ross
    22 Apr 2015 | 5:00 am
        Better, Cheaper Technology Services Address Needs of Significant Health Problems   SAN DIEGO -- April, 22, 2015 -- The Wireless Life Sciences Alliance’s annual flagship event, its 10th annual Convergence Summit devoted to speeding the adoption of innovative healthcare technologies, will be held May 26 – 28 at San Diego’s Omni Hotel. The meeting gathers the most committed companies and leaders in connected health to highlight the use of digital health technologies and tech-enabled services that address the most important patient engagement and public health issues.
 
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    IP Carrier

  • Moore's Law Comes to the Satellite Business in a Big Way

    Gary Kim
    22 May 2015 | 3:22 pm
    In consumer or business technology markets, Moore’s Law matters. Over the past decade, consumer applications also have been leading and driving business technology, a vast change from typical adoption patterns before the Internet.Now consumer electronics dynamics, especially consumer market manufacturing volumes, are creating new economics for satellite services, according to Vern Fotheringham, LeoSat CEO. Because of relentless advances in chip-layer processing, memory and integration, the costs of satellite bandwidth and communication are falling significantly, allowing new economics,…
  • 93% of India Internet Users are Mobile

    Gary Kim
    22 May 2015 | 8:04 am
    Fully 93 percent of Indian consumers who use the Internet in October 2014 did so using their mobile phones, according to Deloitte Touche Tohmatsu India. India had 254 million mobile Internet users as of October 2014, the latest data available. Of these, 235 million accessed the Internet through a mobile handset. It is not clear how much that could change as new access platforms become available, or as existing rival platforms are extended or upgraded. One could well argue that most of the market has yet to be gotten, if the assumption is that, eventually, most people will use the Internet. At…
  • Fact It: Dumb Pipe Often is the Fastest Growing Revenue Source

    Gary Kim
    22 May 2015 | 7:45 am
    As much as service providers might dislike the idea, consumer Internet access mostly is a “dumb pipe” service. And since Internet access already is, or soon will be, the revenue growth driver for most service providers, there is no way any service provider can fully avoid being a major “dumb pipe” access provider.So discussions about the need to avoid “becoming a dumb pipe” are largely pointless. To the extent any service provider supplies Internet access service, it is, by definition, a dumb pipe supplier.That does not mean the “only” service provided is “dumb pipe”…
  • Windstream to Upgrade Access to Gigabit Speeds

    Gary Kim
    21 May 2015 | 11:00 am
    Add Windstream to the growing list of U.S. Internet service providers planning or already offering gigabit Internet access to their customers. "Windstream is going to launch GPON, or 1 Gbps service, to homes that are already fiber-fed enabled," said Windstream CEO Tony Thomas.Thomas said in the near term, it will launch one market with 1 Gbps this year with the potential to reach five markets."We are drawing a line in the sand that says we're going to launch a 1 Gbps market in 2015 and if the team overachieves, we'll launch in five," Thomas said. "I think after that we're going to launch in…
  • Comcast Gigabit Pro 2 Gbps Symmetrical Service Launching in Multiple Cites This Summer

    Gary Kim
    21 May 2015 | 9:44 am
    Comcast is rolling out its “Gigabit Pro” symmetrical 2-Gbps Internet access service to nearly one million Colorado homes starting in the summer of 2015. Gigabit Pro also is being added in Oregon and Southwest Washington, Houston and other marktes as well. Comcast earlier had annouced Gigabit Pro rollouts in Atlanta, cities in California, Chattanooga, Chicago, cities in Florida and Nashville and will roll out to more cities throughout the year, with the objective of making 2-Gbps service available to perhaps 85 percent of all Comcast-served locations. In addition, Comcast is launching…
 
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    UCStrategies.com Articles Feed

  • VOSS Solutions - Delivering BCOM Automation

    Phil Edholm
    20 May 2015 | 6:15 am
    The category of products and solutions defined as Business Communications Operations Management (BCOM) systems, enables both enterprises and service providers to automate and optimize the configuration and operation of the range of components within a UC system. Today UCStrategies examines VOSS Solutions, which approaches the category from a number of unique perspectives.
  • The Smartphone Becomes a SMARTphone

    Dave Michels
    14 May 2015 | 1:10 pm
    What we mean by “mobility” continues to change (or move). What is most fascinating is how the smartphone is enabling totally new approaches to old problems. SMART took an entirely new approach with dry-erase whiteboards.
  • Embedding Communications in Applications

    Blair Pleasant
    11 May 2015 | 11:20 am
    The key to more utilization is to embed the UCC capabilities into the applications and business processes we use to do our jobs, making it easy to access these capabilities. If UCC becomes a natural part of the way we work, and is part of the applications we use to do our jobs, then its usage will skyrocket.
  • Reasons Why Teleworking Makes Sense

    Melissa Swartz
    7 May 2015 | 2:05 pm
    Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. Here are a few of the most common advantages:
  • Is the Velocity of Change Impacting your Business Communications - UC Solution?

    Phil Edholm
    7 May 2015 | 12:00 pm
    UCStrategies has identified Business Communications Operations Management (BCOM) as the category of products and services designed to enable organizations to deal with this new sophistication and complexity. To better understand how BCOM impacts organizations, I talked to some UC teams that have deployed BCOM solutions to get a feel for how BCOM solutions were impacting their organizations.
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    NFC World+

  • Webinar on delivering NFC transport ticketing services at scale — See it now on NFC World

    Mike Clark
    22 May 2015 | 7:50 am
    NFC World’s ‘Tap to travel: Delivering NFC transport ticketing services at scale’ webinar is now available to view online. Some 359 people signed up to take part in the live event and participants gave the... Read the rest of Webinar on delivering NFC transport ticketing services at scale — See it now on NFC World at NFC World+.
  • One in four UK consumers influenced by in-store payment methods

    Rian Boden
    22 May 2015 | 7:38 am
    More than one in four UK consumers are more likely to shop somewhere if it offers a greater range of — and more innovative — payment methods, a survey conducted for Sage Pay has revealed.... Read the rest of One in four UK consumers influenced by in-store payment methods at NFC World+.
  • UK cash payments fall to 48%

    Rian Boden
    22 May 2015 | 6:31 am
    The total number of cash payments made by consumers, businesses and financial organisations in the UK fell to 48% last year, marking the first time that non-cash payments have exceeded those made with cash, the... Read the rest of UK cash payments fall to 48% at NFC World+.
  • Four in ten UK consumers willing to switch banks for mobile payments

    Rian Boden
    22 May 2015 | 6:00 am
    Some 44% of UK consumers are prepared to switch bank accounts to access mobile payments if their current bank is unable or has no plans to offer the service, while a third (33%) of these consumers... Read the rest of Four in ten UK consumers willing to switch banks for mobile payments at NFC World+.
  • NXP ‘focused on mobile wallet’

    Mike Clark
    22 May 2015 | 5:55 am
    PARTNER NEWS: “What we’re focused on is the mobile wallet,” NXP CEO Rick Clemmer has told CNBC in an interview in which he discusses the company’s smartphone products, growth in China and its partnership with... Read the rest of NXP ‘focused on mobile wallet’ at NFC World+.
 
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    RingCentral Blog

  • 5 Ways the New Facebook Announcements Can Help Boost Your Business

    Meaghan Edelstein
    22 May 2015 | 4:52 am
    This week two important Facebook related announcements were made. Both could be extremely beneficial for your businesses so long as you are aware of them and understand how your business can benefit. Today’s Friday Five provides insight and recommendations so you can profit. 1) Facebook May Let Businesses Contacts Customers Through WhatsApp. During this years […] The post 5 Ways the New Facebook Announcements Can Help Boost Your Business appeared first on RingCentral Blog.
  • Infographic: RingCentral Survey Shows Just How Much Texting Matters at Work

    Carolyn Shmunis
    21 May 2015 | 7:02 am
    Text messaging is no longer just a personal preference—it turns out 80% of people use texting for business and 15% say over half of their text messages are sent or received for business purposes. RingCentral recently commissioned a survey by Instantly and the results are surprising: SMS texting is a preferred mode of communication for […] The post Infographic: RingCentral Survey Shows Just How Much Texting Matters at Work appeared first on RingCentral Blog.
  • 3 Ways Employee Engagement Helps Your Bottom Line

    David Niu
    21 May 2015 | 4:57 am
    Having a highly engaged workforce means having employees who are passionate, invested, and all-around happy at work. But what does that mean for your business? It’s not like you can assign a number to happiness, right? Turns out you can — in a sense. We know that employee engagement levels are tied to many drivers […] The post 3 Ways Employee Engagement Helps Your Bottom Line appeared first on RingCentral Blog.
  • Managing the Product Development Lifecycle

    Kira Makagon
    19 May 2015 | 5:30 am
    As seasoned engineers and executives know, developing a technology product doesn’t begin and end with the product team. Creating a website, app, hardware, or software product involves an intensive effort on the part of multiple departments within an organization, with the project manager or team at the helm. Even with years of experience, executives leading […] The post Managing the Product Development Lifecycle appeared first on RingCentral Blog.
  • Tips for Avoiding Phishing Scams

    Michael Machado
    18 May 2015 | 1:06 pm
    Here at RingCentral, your online security is important to us. We want to help you understand how to identify and avoid fraud and malicious activity. Often times, bad actors will try to impersonate well-known and trusted services such as RingCentral to spread malware, defraud, or steal personal information. This practice is called phishing. In these […] The post Tips for Avoiding Phishing Scams appeared first on RingCentral Blog.
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    Aspect Blogs

  • Tobias Goebel On Domino’s Self-Service Offering

    Tim Dreyer
    22 May 2015 | 7:06 am
    Aspect’s Director of Emerging Technologies, Tobias Goebel, explains the importance and impact of Domino’s decision to offer pizza ordering on social media via self-service and utilizing Twitter’s broader direct message capability. Domino’s CEO Patrick Doyle “It’s the epitome of convenience. We’ve got this down to a 5 second exchange.” The post Tobias Goebel On Domino’s Self-Service Offering appeared first on Aspect Blogs.
  • See Us At Call Center Week

    Maddy Hubbard
    20 May 2015 | 4:00 am
    We’re taking our vision for Consumer Engagement 20/20 on the road! Visit us at Call Center Week June 17th – 18th at the Mirage Hotel in Las Vegas, Nevada. Visit us at Booth 302 to talk about strategies and solutions for meeting the expectations of the “now” customer. And, while you’re there, don’t miss your chance to enter our Apple Watch giveaway! If you’re not already registered for Call Center Week, you can get a free expo hall pass here. We’d love to see you at the show! If you’d like to schedule a 1:1 demo in advance, please email Samantha.Johansen@Aspect.com to…
  • What Marketers Can Learn From the Customer Experience

    Jim Freeze, SVP, CMO
    18 May 2015 | 3:44 pm
    Customer service experiences are a universal frustration. Chances are most of us can rattle off a bad customer service experience without a moment’s hesitation. According to the results of a new consumer survey from Aspect, our customer service expectations have increased in the past three years and they’re likely to continue increasing. Most brand’s today place far more budget and attention into getting customer attention versus giving consumers attention, even when it is becoming more and more apparent that the customer experience can make or break a brand. This is remarkable…
  • Are Your Customers Calling a Place That Always Knows Their Name?

    Joe Gagnon, SVP & General Manager, Cloud Solutions
    14 May 2015 | 7:39 am
    I’m not much of a TV watcher. These days I consume most of my video from the 25 or so YouTube channels I subscribe to. But there are a few television programs that stick with me. Cheers, the 80s sitcom set in Boston, is one of those shows. I spent a part of my early career in Boston so it was hard to avoid the notoriety the show brought the city. Cheers also had one of the most memorable theme songs of any show in its day, sitcom or drama. You know how it goes: “Sometimes you want to go where everybody knows your name, and they’re always glad you came.” And for the past ten years, or…
  • Breezing Through Allergy Season

    Kathleen Schroeder
    14 May 2015 | 6:33 am
    By Aspect Software and Healthcare Intelligence March 20th marked the first day of spring.  According to the Asthma and Allergy Foundation of America, for an estimated 40 million people living within the United States, this also marks the start of allergy season. Streamline Access to Information Allergies are common, affecting about 10%-30% of adults in the United States annually.(New York Daily News, March 2015) Click to tweet this! Finding accurate information and navigating through healthcare systems can be a daunting task. Aspect’s patient-focused network connects patients to the…
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    News

  • Why Expense Management is Key to Successfully Mobilising the Workforce

    RHorton@elitetele.com
    8 May 2015 | 9:22 am
    Increased agility and great customer satisfaction are key parts of a successful business today. With this comes the need to give employees better access to company data on the go via both corporate owned devices and through BYOD schemes. However in the rush to mobilise workforces, many organisations are overlooking the need to manage the process cost effectively.
  • Cloud Security for Your Business

    RHorton@elitetele.com
    8 May 2015 | 2:01 am
    Elite Telecom give you some expert tips and advice on managed IT for your business. Is it secure? How can your business make the most of the 'cloud' without facing some of the worries?
  • Playoff Pressure

    RHorton@elitetele.com
    7 May 2015 | 9:22 am
    Reduce Playoff Pressure with Intelligent Call Queuing
  • Elite Telecom Secures £20 Million in Funding for Acquisitions War Chest

    RHorton@elitetele.com
    7 May 2015 | 8:32 am
    To support its search for strategic acquisitions in 2015, Elitetele.com has secured £20 million in funding from Lloyds Bank Commercial Banking. With a seasoned track record in acquiring businesses and ensuring successful exits for owners, the funding provided by the bank’s Manchester Mid-Markets and Strategic Finance teams will aid Elitetele.com’s ongoing search for businesses to complement its continued growth in the telco, IT, PBX and connectivity sectors.
  • A buyers guide: Mergers and Acquisitions

    RHorton@elitetele.com
    7 May 2015 | 12:59 am
    With scaled up deal sizes and increased win rates now accelerating business growth, companies are developing an appetite for even faster expansion through acquisition. In fact, global mergers and acquisition activity reached £2.25 trillion in 2014, the highest number since the financial crisis. However, where some have succeeded, many have failed.
 
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    SPS blogs

  • Reason #4 to Attend IAUG CONVERGE2015

    Domenick Wissel
    21 May 2015 | 5:02 am
    Posted by:: Bob KentCollaborationIAUG CONVERGE2015 takes place in Denver, CO, on June 14-18.  In this blog series, we’re giving you four great reasons to attend.  In our last blog we talked about the importance of being part of a community to drive best practices in UC innovation. Reason 4: Put the Faces to the Names Finally, the IAUG conference gives you a unique ability to network face-to-face with other members, product managers, integrators and vendors.  The relationships you build at these conferences pay benefits over and over.  You become a known face and a real person to…
  • Reason #3 to Attend IAUG CONVERGE2015

    Domenick Wissel
    20 May 2015 | 4:57 am
    Posted by:: Dustin DonaldsonCollaborationIAUG CONVERGE2015 takes place in Denver, CO, on June 14-18.  In this blog series, we’re giving you four great reasons to attend. In our last blog, we talked about how such an event gives you access to the innovators with the most creative minds in the business.  Today’s blog is #3 in a series of 4 installments. Reason 3: It Takes a Community Managing your collaboration environment really does take a community, because sharing information with your peers has unbelievable value.  IAUG veterans know this already.  If you are a first-timer,…
  • Reason #2 to Attend IAUG CONVERGE2015

    Domenick Wissel
    14 May 2015 | 5:03 am
    Posted by:: Bob KentCollaborationIAUG CONVERGE2015 takes place in Denver, CO, on June 14-18.  In this blog series, we’re giving you four great reasons to attend. In our last blog, we talked about waves of technology innovation coming to your organization, and how important an event like IAUG CONVERGE2015 can be to helping you strategize.  Today’s blog is #2 in a series of 4 installments. Reason 2: Why Didn’t I Think of That? How many times have you seen someone’s simple but brilliant idea and asked yourself, “Why didn’t I think of that?”  We’re all bright individuals,…
  • Four Reasons to attend IAUG CONVERGE2015

    Domenick Wissel
    13 May 2015 | 5:05 am
    Posted by:: Dustin DonaldsonCollaborationYou have many knowledge tools at your disposal, including technical manuals, classes, co-workers… and now, crowdsourcing – a method of obtaining ideas, services or content by soliciting like-minded people who are experiencing the same needs. Crowdsourcing started on the Internet, but it can be even more effective when people sharing similar interests, challenges and goals come together in the same location.  IAUG CONVERGE2015 is such a gathering.  It’s an incredibly rich boot camp where a small investment of your time and money connects…
  • Technical Update: Lync Update and Leap

    Domenick Wissel
    22 Apr 2015 | 8:53 am
    Posted by:: Michael LeugsSkype for BusinessBoth the Microsoft Windows and Linux platforms have recent technical updates.  Here’s a summary, and where to learn more! Microsoft Updates Lync / Skype for Business Client Microsoft Lync became Skype for Business on April 14 as a user interface update.  This was timed to accompany the monthly release schedule of Lync Online (the software-as-a-service version of the product), BUT administrators have the power to select the user interface that will be seen by their company, allowing them to time the transition according to their own IT…
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    Exotel

  • Exotel has a new home

    Shivakumar Ganesan
    19 May 2015 | 3:47 am
    We have a proud announcement we’re excited to share with you. We have a new office! The citizens of the Gaulish Village have now moved to Getafix. In case you haven’t met Getafix yet, here he is , the wise old man. Move to this new space has been very exciting. We have come such a long way in the last 4 years. From a tiny team in a 3 bedroom home office, we are now over 50 folks in a super cool office space spread across 3 floors. Our aim to outgrow this place before this year ends. If you’re awesome like we are, come join our team. We have a whole bunch of openings for…
  • 4 Reason You Should Marry Your Cloud Telephony & CRM

    Guest Contributor
    18 May 2015 | 2:42 am
    Customers are the resources upon which the success of a business resides. They are the key component that help an enterprise meet its business goals. CRM is the lifeline Every company is driven by the desire to provide utmost customer satisfaction. To strongly and consistently pursue this objective, companies need to have a CRM – Customer Relationship Management, integrated into the backbone of their operations. CRM systems are hand weaved to facilitate SME’s manage details pertaining to customers in a seamless manner. A holistic system, CRMs are vital to any and all businesses. It lets…
  • What playing Ultimate Frisbee taught me

    Abhishek Srinivas
    21 Apr 2015 | 10:35 pm
    There are two things I love doing – talking to and helping customers, and playing sports, especially Ultimate Frisbee. Both are vastly different but end up giving me experiences which are similar – humbling, rewarding, enjoyable and on many occasions eye opening. I have honed most of my skills on the sports field, it is where I have discovered my limitations and tried to overcome them, it is where I understood my strengths better. I have played “serious” Ultimate Frisbee for a while now. And it has taught me some of the most important traits. Teamwork Having played a team…
  • Net Neutrality – Do your bit to support it

    Protik Roychowdhury
    15 Apr 2015 | 11:34 pm
    Unless you have been living under a rock over the past few days, you might have noticed that the issue of net neutrality has fast gathered steam amongst netizens in India, which is heartening to see. When Arnab Goswami bellows the term “Net Neutrality”, you know the debate has gone mainstream from just a twitter outrage that fizzles out. Why is net neutrality important? This question has been answered by many people, with eloquent analogies, like AIB’s video here about a swing in a park; some have equated it to the toll on a highway. Even the Amul girl has given her take on it.
  • Using Data to Assess Your Team’s Performance

    Gayatri Krishnamoorthy
    12 Mar 2015 | 2:35 am
    Almost every business in India says, “if you have any trouble or need any assistance with our product/service, please give us a call on xxx xxxxxxxx to speak to our customer service agent.” There is a reason why phone support in India scores way above email support. Immediate dispute resolution No room for misinterpretation of tone Bring in inputs in real-time No lengthy threads to keep track of Builds better relationship Oh, and also, this We wrote earlier about how a 4 min conversation helped us solve something that 15 emails couldn’t . Now that we have established the paramount…
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    GetVoIP: Communications Solutions Guide

  • 10 Questions to Ask When Comparing IVR Systems

    Reuben Yonatan
    19 May 2015 | 1:04 pm
    As businesses compete for customers in an increasingly globalized market, efficient customer service is becoming essential. Interactive voice response, or IVR, systems allow businesses to automate their customer service, letting callers access information and services without ever speaking to a service rep. IVR systems can lower business costs and increase customer satisfaction, but only if...Continue Reading
  • Would You Pay for Facebook? Users Weigh In

    Michael Yunat
    18 May 2015 | 3:36 pm
    [Watch a video]   On this episode of Talkin Tech, we asked New Yorkers if they would pay to use Facebook.  While the survey size wasn't too big, the findings, which included more than 40 randomly selected active Facebook users, show that respondents had to naturally stop and think about using Facebook if they had to pay as low as $5 a year to...Continue Reading
  • Skype for Business Extends its Global Reach with AT&T Partnership

    Reuben Yonatan
    14 May 2015 | 2:06 pm
    AT&T announced last week, that they’ll be joining forces with Microsoft to deliver Skype for Business to its global user base. Available in different delivery modes to AT&T subscribers, Skype for Business will be a mainstream offering in more than 140 AT&T supported countries. With this new partnership, AT&T customers will now be able to conduct virtual meetings,...Continue Reading
  • The Detrimental Pitfalls of Open-Plan Offices [Infographic]

    Reuben Yonatan
    6 May 2015 | 8:39 am
    When open-plan offices first came on the scene, everyone expected great things. Improved collaboration and communication, better social engagement, increased accountability and transparency, and a huge boost in efficiency. Unfortunately, half a century later, none of those promised benefits have come true. In fact, there’s absolutely no evidence that an open-plan office boosts morale or...Continue Reading
  • 10 Incredible Companies That Are Changing The World With The Cloud

    Reuben Yonatan
    29 Apr 2015 | 11:46 am
    Every other startup loves to talk about how their product will change the world, but how many actually deliver? The new possibilities that open up to humanity with each technological advance are staggering, as we solve old problems and discover fresh solutions. There are some companies, though, which don’t relegate “social investment” to a side project. For these...Continue Reading
 
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    Phone.com » Blog

  • This Memorial Day, We Appreciate You

    Phone.com
    22 May 2015 | 9:47 am
    Wishing our U.S. customers a safe and enjoyable Memorial Day! We take this opportunity to thank those in our extended Phone.com family who have or are serving in the armed forces. We appreciate all you have done and continue to do. The post This Memorial Day, We Appreciate You appeared first on Phone.com.
  • A Silent Customer Isn’t Always A Happy Customer

    Jeremy Watkin
    21 May 2015 | 1:41 pm
    We frequently go through some of our larger customer accounts and call to check in and see how the service is working for them. On one occasion, I came across a large account. At first glance, I noted that they paid their bill each month and almost never called Customer Service. Great, right? But when I called and spoke with them, I found out they were experiencing a number of technical issues and were considering switching to a different provider. They just didn’t have the time to call us or try to resolve the issues. I’d gone into the call thinking this customer was going to sing…
  • New Phone.com Support Center Now Live!

    Jeremy Watkin
    20 May 2015 | 3:33 pm
      Our Phone.com customers are pretty savvy! They will often scan our website and device docs before calling us for help. We realized that adding a robust knowledge base, where customers could find setup tips, browse phone features or resolve common issues, was a no-brainer. It’s with that in mind that we are thrilled to unveil the new Phone.com Support Center! Here you’ll find a true hub of information, including set-up guides for businesses of varying sizes, helpful write ups on our many features, and a great list of FAQs that address the top issues our customers face.
  • Say “Hello” to the New Phone.com Website

    Aaron Rosenthal
    19 May 2015 | 12:15 pm
    You may have noticed that a few things have changed here at Phone.com. Most notably, this shiny new website! While our communications platform and delivering rock-solid phone service to our business customers remains our focus, we knew there was plenty we could do to improve the way we talk about Phone.com’s pricing and product offering to the world. And so we present our brand new website! Thinking Forward The refreshed Phone.com represents not only a slick new site where you can learn all about our product and services; it’s also a focused effort to place design and…
  • Voice Over IP and Moore’s Law

    Ari Rabban
    14 May 2015 | 12:11 pm
    Yesterday was the 50th anniversary of one of the most important predictions ever made in the technology space. In 1965, Gordon Moore, the legendary founder of Intel, was asked what would happen with integrated circuits, which are at the very heart of computing. Moore predicted that technology would double the computing power of computer chips every year. That prediction came true of course just 12 years later in 1975 but today I learned, thanks to Tom Freedman of the New York Times, that Moore modified his prediction to the capacity doubling once every two years—and this has been known…
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