Unified Communications

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  • Got Cloud Questions? Ask a CFO

    Aspect Blogs
    Christine OBrien
    24 Nov 2014 | 4:00 am
    Is a cloud contact center right for your business? You are thinking that it is probably is – and that the time to make the move is rapidly approaching. But sifting through all the cloud marketing hype and drilling down to the real benefits and financial implications is no easy task. The best thing to do is ask for clarification on a wide range of variables that need to be carefully considered, from customer expectations to internal processes, long-range and short-term objectives, as well as costs, contracts, incentives and more. Better yet, Ask a CFO. The Ask a CFO program was developed by…
  • Infographic: The ROI of Great Customer Service

    Aspect Blogs
    Kim Martin
    20 Nov 2014 | 4:00 am
    Bad customer service doesn’t just leave customers with a negative impression of your brand, it can severely impact your bottom line. In fact, 55% of customers surveyed recently have abandoned an intended purchase or business transaction following a poor experience. Companies’ failure to provide seamless channel-to-channel interactions was a source of frustration for 58% of consumers, and frustrations can translate into lost revenue. Today’s digital consumers aren’t shy about making their preferences known. Demand for superior service is prompting many businesses to realize the…
  • TrueConf Introduces World's First Free Enterprise Unified Communications System - Telecom Reseller (press release)

    UNIFIED COMMUNICATIONS - Google News
    24 Nov 2014 | 9:27 am
    TrueConf Introduces World's First Free Enterprise Unified Communications SystemTelecom Reseller (press release)TrueConf Server Free is a completely free enterprise-orientated unified communications platform designed to work in corporate local networks of any size and complexity, and over the Internet. The Free version is a special license for the already well
  • AirHopper: Even Air-Gap Networks are Not Secure

    Communications and Technology Blog - Tehrani.com
    20 Nov 2014 | 7:22 am
    It’s a good time to be in the Cybersecurity business. Quite often, highly secure computers are disconnected from the outside world so as to not get hit by hackers. However, it seems these air-gap networks named for their isolation from other computers are not as secure as we once thought. A hacker can get to these networks in the following manner. They design software which logs the keystrokes and subsequently transmits this information via FM radio signals generated by the graphics card - without changing the display so the user doesn't detect the attack. These signals are then picked…
  • SONIM RUGGED SMARTPHONE WITH AT&T’S ENHANCED PUSH-TO-TALK NOW AVAILABLE AT&T

    Comunicano
    Adrianne Buchta
    21 Nov 2014 | 10:17 am
    SAN MATEO, Calif. (Nov. 21, 2014) – Sonim Technologies today announced that AT&T1 will be the first carrier in the United States to offer its ultra-rugged model XP6 LTE Android smartphone starting today. Sonim is an industry leader in manufacturing tough mobile phones that can be used in some of the most difficult work environments. The Sonim XP6 is available for $0 down at $17.50 per month on AT&T Next 24 agreement; $0 down at $21.88 on AT&T Next 18 agreement; $0 down at $26.25 on AT&T Next 12 agreement; $149.99 with a standard two-year contract; or $524.99 with no…
 
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    Communications and Technology Blog - Tehrani.com

  • AirHopper: Even Air-Gap Networks are Not Secure

    20 Nov 2014 | 7:22 am
    It’s a good time to be in the Cybersecurity business. Quite often, highly secure computers are disconnected from the outside world so as to not get hit by hackers. However, it seems these air-gap networks named for their isolation from other computers are not as secure as we once thought. A hacker can get to these networks in the following manner. They design software which logs the keystrokes and subsequently transmits this information via FM radio signals generated by the graphics card - without changing the display so the user doesn't detect the attack. These signals are then picked…
  • Awesome Cyber-Monday Phone Battery Charger Deal

    17 Nov 2014 | 4:00 am
    My family has had great experiences with the PowerSkin PoP'n Battery Charger as the device has suction cups and sticks to the back of your phone which means no additional cable is needed. Best of all, since it isn't a case, you don't have to worry about the difficulty of separating your phone from the case. The only drawback is the base can be a bit fragile under heavy stress situations as you might expect. Still, this is a great battery and I endorse it fully because of the case-less and cordless charging capability.The company will soon be selling these chargers for 1 cent and $7.99 for…
  • I Posted an Anti-Amnesty Petition in Hostile Territory, Whitehouse.gov

    14 Nov 2014 | 10:07 am
    If you’re paying any attention at all, you know there was a major Republican victory in the recent midterm elections and in January a Republican majority in the Senate will join the Republican majority in the House. It was known before the election that President Obama planned to use an executive order to promote backdoor amnesty. This was likely part of the reason for the major loss in the election but the president has decided to proceed anyway and very soon we expect him to cease deportations of millions of illegal immigrants. Recent immigration tweets - surprisingly, most results of…
  • What Skype for Web Means for WebRTC

    14 Nov 2014 | 7:18 am
      Skype has finally decided to bring its VoIP and video platform to the web in an effort to better compete with a new wave of companies leveraging browser-based WebRTC technology. Today, they announced Skype for Web (Beta) which works with Chrome, Firefox and IE 10 or above. Recently, I mentioned how Microsoft has really been making some smart moves lately which make the company more relevant and ORTC/WebRTC support is certainly one of the most important areas in the communications space. My colleague Doug Mohney agrees when he says this isn't your father's Microsoft.The simple reality…
  • 10 Reasons Why Microsoft is Winning

    11 Nov 2014 | 9:29 am
    With new CEO Satya Nadella at the helm, Microsoft is changing and into something it needs to be. A company embracing a changing tech landscape. It is apparent that Redmond has woken up to the threats that it faces in today’s world. Over the past decade they've been bleeding from a thousand cuts. Apple really killed off their mobile business, Google never slipped up in search so Bing is stalled, Android, Chromebooks and competition in the office apps market have all put pressure on the company. They are finally fighting back and doing it well. The Surface Pro 3 shows Microsoft…
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    Comunicano

  • SONIM RUGGED SMARTPHONE WITH AT&T’S ENHANCED PUSH-TO-TALK NOW AVAILABLE AT&T

    Adrianne Buchta
    21 Nov 2014 | 10:17 am
    SAN MATEO, Calif. (Nov. 21, 2014) – Sonim Technologies today announced that AT&T1 will be the first carrier in the United States to offer its ultra-rugged model XP6 LTE Android smartphone starting today. Sonim is an industry leader in manufacturing tough mobile phones that can be used in some of the most difficult work environments. The Sonim XP6 is available for $0 down at $17.50 per month on AT&T Next 24 agreement; $0 down at $21.88 on AT&T Next 18 agreement; $0 down at $26.25 on AT&T Next 12 agreement; $149.99 with a standard two-year contract; or $524.99 with no…
  • Ultra Mobile Invites Customers to Personalize Their Prepaid International Mobile Plan

    Adrianne Buchta
    28 Oct 2014 | 5:02 am
    UltraUp – Add A Little, Get A Lot.  Allowing Customers to Select What they Want, When They Want.  Costa Mesa, Calif – (Oct. 28, 2014) – Ultra Mobile today announced that its new UltraUp option breaks the pricing mold of traditional prepaid mobile rate plans by offering the first “customizable plans” for subscribers of its international mobile services. Unlike the more traditional predetermined rate plans, UltraUp gives subscribers the ability to add more international call credit or data bundles to any of its plans, any time during the month. The UltraUp personalization…
  • Truphone Mobile Network Technology Patent Granted Across Europe

    Adrianne Buchta
    21 Oct 2014 | 5:02 am
    IMSI Broker Transforms International Mobile-enabled Devices  into Local Ones    LONDON (Oct. 21, 2014) – Truphone today announced that it has been awarded a patent for one of its core network technologies by the European Patent Office. The patent for ‘International Mobile Subscriber Identity (IMSI) Broker’ is the latest in a long line of mobile innovations developed by Truphone. These breakthroughs include the Truphone SIM and the Parachute Box – both enabling mobile networks to treat roaming subscribers to the same quality of service as local ones.  …
  • NexID UPGRADES ITS FAKE-FINGER-DETECTION SOLUTION, INCREASES ANTI-SPOOFING ACCURACY TO NEARLY 100 PERCENT

    Sue Huss
    21 Oct 2014 | 5:00 am
      New version delivers increased performance in security authentication applications   LONDON – Oct. 21, 2014 – NexID Biometrics LLC, whose spoof-mitigation technology boosts protection in applications with critical security-authentication needs, today announced a major improvement in the performance of its industry leading fake-finger-detection solution. The company, based in Potsdam, N.Y., in the United States, announced the new upgrade to its fake-finger-detection SDK at the three-day Biometrics 2014 conference, which began here today at the Queen Elizabeth II Conference…
  • SONIM RUGGED LTE ANDROID SMARTPHONES TO BE AVAILABLE IN CANADA THROUGH BELL MOBILITY AND TELUS

    Adrianne Buchta
    15 Oct 2014 | 5:05 am
      SONIM RUGGED LTE ANDROID SMARTPHONES TO BE AVAILABLE IN CANADA THROUGH BELL MOBILITY AND TELUS SAN MATEO, Calif. (Oct. 15, 2014) — Sonim Technologies, maker of the world's toughest mobile phones, announces the highly anticipated global launch of its first two ultra-rugged LTE Android smartphones. The Sonim XP7 will be available in Canada online and at select stores starting the week of Oct. 20 through Bell Mobility and TELUS. The Sonim XP6 will make its debut in November with TELUS. Both smartphones are an essential component of Sonim’s mission critical solution for…
 
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    IP Carrier

  • Telefónica Weighs Major Investment in BT

    Gary Kim
    24 Nov 2014 | 7:35 am
    source: Deadzones.comTelefónica appears to be angling for a deal giving it 20 percent ownership of BT, while returning O2, the asset formerly representing BT’s mobile business back to BT. BT got out of the mobile business in 2002, which BT had started in 1985, as a short term measure to shed debt. BT was not the only firm to be forced to do so.  One of the most surprising telecom asset sales of the past couple of decades would seem to be AT&T’s sale of its cable TV assets in 2002 after assembling them in 1998 through 2000, and the spin off of its mobile assets in 2001 (after…
  • LTE: A Race Nobody "Wins"

    Gary Kim
    22 Nov 2014 | 6:21 am
    Some might argue it is a waste of much time to argue about which region or nation is "ahead" or "behind" on some measure of communications usage, performance or investment. The reason is that the metrics always change, and that there are multiple relevant metrics.There is, in other words, no sustainable advantage. One often hears it said that "the United States is behind Europe on high speed access speeds and prices." It depends on whether one compares the plans people actually buy, for example, no matter what existing plans are offered. It does not matter what the typical lowest,…
  • U.S. Mobile Spectrum Prices Quadruple Since 2006

    Gary Kim
    22 Nov 2014 | 5:53 am
    source: Wall Street JournalU.S. mobile spectrum prices have quadrupled since 2006, one sign of the growing need for mobile data resources. In 2006, prices were 56 cents per potential customer (MHzPop). The current auction for AWS-3 mobile spectrum already has reached levels of $2.10 per "MHzPop" (price of one megahertz of bandwidth per potential customer).The price per MHzPop is derived by multiplying the number of available megahertz of bandwidth covered by a license by the number of people in the area covered by the license.If a license of 15.0 MHz reached a million people, with a bid price…
  • Zero Rating is a Normal Part of Content Services, on Internet, or Not

    Gary Kim
    21 Nov 2014 | 6:47 am
    Ironically, zero rating of Internet apps--opposed by some because it favors some apps over others--is a standard practice in other parts of the media and content universe. Consider newspapers, magazines, broadcast television and broadcast radio, which are zero rated.Some argue zero rating is unfair because it favors some apps over others. One could make exactly the same argument about TV and radio stations, newspapers, books or magazines. Ownership of broadcasting licenses, or simply editorial discretion, favors some content providers over others. How regulation of Internet access fosters or…
  • U.S. Cable TV Companies Gain 83% of Net High Speed Access Customers

    Gary Kim
    20 Nov 2014 | 9:19 am
    The largest U.S. cable TV companies accounted for 83 percent of net high speed access  additions in the third quarter of 2014, continuing a trend that has been in place for some time. Of some 700,000 net new subscribers, cable TV companies added 580,000 net new customers, according to Leichtman Research Group.The largest U.S.  telephone companies added about 120,000 net high speed access subscribers in the third quarter of 2014, a figure complicated by customers adding fiber connections and dropping all-copper digital subscriber line connections.  Those figures are based on…
 
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    Mark Collier's VoIP/UC Security Blog

  • Link to My Webinar on Telephony Denial of Service (TDoS)

    voipsecurityblog
    31 Oct 2014 | 9:29 am
    Here is a link to the webinar I did this week, along with Cisco, on Telephony Denial of Service. You do have to register, but that is a small price to pay :) http://tools.cisco.com/gems/cust/customerSite.do?METHOD=E&LANGUAGE_ID=E&SEMINAR_CODE=S21445&PRIORITY_CODE=000566573
  • Great Toll Fraud Article

    voipsecurityblog
    22 Oct 2014 | 4:22 pm
    Here is a link to a good article in a national publication, the New York Times, on the growing issue of toll fraud. Toll fraud has been around for many years, but continues to get worse for a number of reasons. Attackers set up premium (think 1-900) numbers and are incented to drive traffic to these numbers. They look for ways to generate the traffic and leave a victim with the bill. Small businesses are an attractive target. They often deploy new VoIP systems, but do not spend the time to secure them, and address issues such as default open ports and passwords. The attackers scan for these…
  • Upcoming Webinar on Telephony Denial of Service (TDoS)

    voipsecurityblog
    14 Oct 2014 | 7:08 pm
    I will be participating with Cisco in a webinar on Telephony Denial of Service (TDoS) October the 28th at 10:00 AM CST. You can check it out and register at the following link: https://communities.cisco.com/message/166030#166030
  • A Video on Telephony Denial of Service (TDoS)

    voipsecurityblog
    10 Oct 2014 | 7:17 pm
    Here is a link on Youtube of a recent video we did on Telephony Denial of Service (TDoS). It covers the concept and then the various types of attacks that we are seeing, including manual TDoS, social networking TDoS, and then different types of automated TDoS. We also briefly cover the Payday Loan Scam/Attack, which is affecting many hospitals and public safety sites: https://www.youtube.com/watch?v=CabZOui1LEY
  • FTC Continues Their Battle Against Robocalls With Zapping Rachel Challenge at DEFCON 22

    voipsecurityblog
    15 Sep 2014 | 11:34 am
    The Federal Trade Commission (FTC) is continuing their fight against those annoying robocalls, by sponsoring their Zapping Rachel challenge at the most recent DEFCON 22 conference. The focus of the challenge was phone honey pots (phonypots), which are used to answer calls from robocallers and try to understand their behavior. The challange awarded over $10,000 in prizes to the winners in categories of creator, attacker, and detective. You can get more information from the FTC website at: http://www.ftc.gov/zapping-rachel…
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    Alec Saunders

  • Native Apps are not part of the web, John Gruber

    alec
    18 Nov 2014 | 12:26 pm
    “War is peace. Freedom is slavery. Ignorance is strength.” – George Orwell, 1984  Reading John Gruber’s Native Apps Are Part of the Web feels like reading a George Orwell novel.  Gruber argues that native apps are simply alternative interfaces to HTML, but that they both connect to the same back-end.  Therefore, they are part of the web.  What he’s describing is a client-server app, which was the predecessor model to web applications.  As an industry we abandoned the client-server model in the late 1990’s because…
  • Excuse the dust

    alec
    17 Nov 2014 | 7:40 pm
    You might have noticed that the blog is looking a little different.  I’m updating the theme to the latest version of Thesis (2.1) which is not completely compatible with Thesis 1.8.  That’s what I used to build this blog originally. Anyhow, now that I’m outside of BlackBerry, and not subject to the usual oversight that a corporation might demand of a blogger, it’s my intention to get back to writing here on a regular basis. There are just a few cracks in the plaster in the meantime.
  • So long, farewell, auf wiedersehen, goodbye!

    alec
    7 Oct 2014 | 6:52 am
    In September of 2011, I sat down with the BlackBerry Developer Relations team, after being introduced as their new leader. I vividly remember telling the group that opportunities like BlackBerry 10 only come along rarely in a person’s career; that we were all going to work harder than we had ever worked before; that we were going to learn from each other; that it would be a roller coaster to get there; and that once BlackBerry 10 had launched, we would all look back on that experience as a “career defining moment”. They gave me their support and loyalty and we accomplished truly…
  • Win a BlackBerry Passport Courtesy of Morten Lindstrom

    alec
    19 Sep 2014 | 9:36 am
    I just got the  following email from Morten Lindstrom — my friend who’s running a fundraiser to save his wife Nicole’s life.  She suffers from sickle cell anemia.  Anyway, long story short, he’s put together a raffle of a new BlackBerry Passport for anyone making a donation of $20 or more. Details below…   A BIG Thank you, for helping with our fundraiser! Here are some important information, and opportunities for you: With all your help, we have managed to get access to better medication, that has given us some more time, and we now have a good chance…
  • What are friends for?

    alec
    10 Sep 2014 | 1:28 pm
    “Happy is the man who finds a true friend, and far happier is he who finds that true friend in his wife.” Franz Schubert, the composer, apparently wrote that. Three years ago I joined BlackBerry. Since that time I’ve connected with and befriended many of the BlackBerry community, especially the developer community. It’s a tight knit and fantastic group. One of those folks is Morten Lindstrom, a Norwegian guy who somehow found himself living in Trinidad. I’ve met him at countless events, and we invited him to be one of our BlackBerry Elites.   He’s a thoughtful, sweet guy, who…
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    UCStrategies Blog | UCStrategies Blog

  • Why Business “Collaboration” Needs Federated UC

    Art Rosenberg
    22 Nov 2014 | 11:07 am
    In a recent post, I pointed out that the official definition of “communication” means interacting and exchanging information between LIVE people. However, I believe that the term “collaboration” deserves that definition instead of “communications.” Why? Because people are now interacting with online automated business processes, both from mobile devices and desktops, and thus business communications are no longer just about live person-to-person contacts (phone calls, messages). We saw this shift with the way “UC” became “UC&C,”…
  • Computer Control Is No Joking Matter Any More!

    Art Rosenberg
    8 Nov 2014 | 10:23 am
    Just saw a cute post by my colleague, Jon Arnold, about Woody Allen’s humorous perspective of automated devices that behaved like people. You can see it at: http://www.tmcnet.com/voip/columns/articles/393114-boss-just-heard-from-tablet-youre-fired.htm?subscribed=true It reminded me of the first computer joke I had ever heard when I was being trained by the Rand Corporation at MIT for my first computer job on the SAGE Air Defense System. The story goes like this! The world’s greatest computer scientists had built a new computer that had infinite storage and could do everything a…
  • “Disappearing” Messages In Business Unified Messaging?

    Art Rosenberg
    19 Oct 2014 | 9:53 am
    While unified communications can be used for personal and social contacts, I like to focus on it’s role in business communications, especially with mobile customers/consumers. With UC increasingly moving to hosted/managed “cloud” services (UCaaS), the CPE-based telephony market is being subsumed by  mobility and wireless IP connectivity, while new forms of near real-time messaging are becoming part of old “unified messaging” (email-voice mail) capabilities. What is also happening is that new features and functions are being provided separately to both contact…
  • Mobile UC Needs More Control For Contact Recipients

    Art Rosenberg
    21 Aug 2014 | 1:43 pm
    One of the key changes taking place with mobile business communications, is that, in addition to facilitating all modes of person-to-person contacts, it is also enabling real-time “push” notifications from communication services and automated business process applications (CEBP). Such notifications can take a variety of forms, depending on how things are set up for the user’s mobile device. The problem, however, is that contact recipients are rapidly becoming overwhelmed by such notification messages, which can be both disruptive and consume too much of the recipient’s…
  • Collaborative Text Messaging Started Historically With “Time-Sharing” In 1964

    Art Rosenberg
    17 Aug 2014 | 3:43 pm
    “UC&C” is all the rage these days, as mobile end users with smartphones and tablets interact with each other and with automated online applications across location-independent organizational boundaries with various flavors of messaging and real-time voice and video connections. Of course, most people think this is all because of new online computer and communication technologies and mobile, multimodal endpoint devices. But, guess what? It really started before the establishment of the Internet and wireless mobility, when “interactive computing” was first developed…
 
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    Recent posts on No Jitter

  • WebRTC Video Harmony at Last?

    23 Nov 2014 | 9:55 pm
    By Irwin LazarThe decision by the IETF’s RTCWeb working group to mandate inclusion of H.264 and VP8 codecs should put an end to video interoperability woes… for now.
  • Will WebRTC Replace SIP?

    23 Nov 2014 | 9:05 pm
    By Andrew ProkopThe focus shouldn't be on WebRTC vs. SIP, but on how to best complement the power and importance of one with the other.
  • No Jitter Podcast: EULA and the Hula

    20 Nov 2014 | 9:52 pm
    By Guy ClinchGuy shares his thoughts about how the overuse of End User License Agreements and other legal documents, including privacy statements, dilute core values.
  • Why Cell Providers Need to Prepare for M2M

    20 Nov 2014 | 9:03 pm
    By Gary AudinAs the number of IoT endpoints grows and the amount of M2M communications explodes, watch for cellular networks to pick up a chunk of the traffic.
  • Be Careful What You Assume About Hosted Voice!

    20 Nov 2014 | 8:51 pm
    By Matt BrunkWhen selecting white-labeled hosted telephony service, don't make the mistake of assuming you'll be able to plug in your phones and have them work.
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    Recent posts on No Jitter

  • WebRTC Video Harmony at Last?

    23 Nov 2014 | 9:55 pm
    By Irwin LazarThe decision by the IETF’s RTCWeb working group to mandate inclusion of H.264 and VP8 codecs should put an end to video interoperability woes… for now.
  • Will WebRTC Replace SIP?

    23 Nov 2014 | 9:05 pm
    By Andrew ProkopThe focus shouldn't be on WebRTC vs. SIP, but on how to best complement the power and importance of one with the other.
  • No Jitter Podcast: EULA and the Hula

    20 Nov 2014 | 9:52 pm
    By Guy ClinchGuy shares his thoughts about how the overuse of End User License Agreements and other legal documents, including privacy statements, dilute core values.
  • Why Cell Providers Need to Prepare for M2M

    20 Nov 2014 | 9:03 pm
    By Gary AudinAs the number of IoT endpoints grows and the amount of M2M communications explodes, watch for cellular networks to pick up a chunk of the traffic.
  • Be Careful What You Assume About Hosted Voice!

    20 Nov 2014 | 8:51 pm
    By Matt BrunkWhen selecting white-labeled hosted telephony service, don't make the mistake of assuming you'll be able to plug in your phones and have them work.
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    UCStrategies.com Articles Feed

  • Cisco’s Project Squared – Get A Room

    Blair Pleasant
    24 Nov 2014 | 5:40 am
    Those of us in attendance at the Cisco Collaboration Summit had the opportunity to not only see live demos of Project Squared, but to try it out for ourselves to see how it works, and to also provide feedback to the developers. I found the service very easy to use, and I was able to start communicating with colleagues right away.
  • Dell Releases Unified Communications Command Suite

    Robbie Pleasant
    20 Nov 2014 | 7:31 am
    The new UC Command Suite helps to provide a flexible, cross-platform management approach to UC, by providing analytics and diagnostics in an easy to comprehend manner, as well as insights about workforce activities, business processes, and system performance.
  • To be a Fly on the Wall in a Video Conferencing Room

    UCStrategies Guest Contributors
    20 Nov 2014 | 6:45 am
    Sophisticated video networks come at a high cost. Large corporate video systems are comprised of bridges, MCUs, gateways, streaming solutions, bandwidth optimizers, and big pipes. It’s a big investment that some CEOs approved in the heyday of telepresence, but since then have pared back due to vague ROI and changes in user adoption for video.
  • Enterprise-Capable BYOD

    UCStrategies Staff
    20 Nov 2014 | 6:10 am
    BYOD is now the reality in business communications for many organizations, and IT departments need to understand how they can best support these personally owned mobile devices in an enterprise environment.
  • Bridging the User Expectation Gap in Enterprise UC

    Evan Kirstel
    19 Nov 2014 | 10:00 am
    Many organizations are struggling with the perceived benefits versus the reality of changing their existing network architecture. While the benefits are clear in terms of innovation and flexibility, the challenge is, “How do I alter my network infrastructure to realize those benefits at a pace and a budget that I can afford?” One approach is a hybrid model that encompasses SDN-enabled infrastructure and non SDN-enabled infrastructure.
 
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    Plum Voice » Blog

  • Credit Card Transactions and Fraud Infographic

    Jennifer Saksa
    18 Nov 2014 | 8:05 am
    Share This: In the past we’ve written about the security of different payment methods more from the perspective of a customer concerned about keeping their personal […] …read more The post Credit Card Transactions and Fraud Infographic appeared first on Plum Voice.
  • Bring on the Benefits of Hosted IVR

    Jennifer Saksa
    10 Nov 2014 | 11:24 am
    Share This: Businesses that move their automated voice applications to the cloud gain a strategic advantage allowing them to devote time and resources to improving […] …read more The post Bring on the Benefits of Hosted IVR appeared first on Plum Voice.
  • What Prepaid Card Companies Need In Call Automation

    Jennifer Saksa
    13 Oct 2014 | 12:21 pm
    Share This: High call volumes, call spikes, repeat calls and the security needed to handle payment transactions over the phone all combine to make call […] …read more The post What Prepaid Card Companies Need In Call Automation appeared first on Plum Voice.
  • Moving to Cloud-Based Services

    Andy Kuan
    24 Sep 2014 | 2:56 pm
    Share This: Cloud services offer infrastructure without administration, predictable costs and lower capital risk. But getting to that promised land from your island of in-sourced […] …read more The post Moving to Cloud-Based Services appeared first on Plum Voice.
  • Benefits of Choosing an Experienced Technology Vendor

    Jennifer Saksa
    4 Sep 2014 | 9:30 am
    Share This: As we have discussed before, the vendor is just as important as the technology they’re providing. Here are some of the advantages a more […] …read more The post Benefits of Choosing an Experienced Technology Vendor appeared first on Plum Voice.
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    NFC World+

  • Cartamundi to develop flexible NFC tags

    Rian Boden
    21 Nov 2014 | 5:34 am
    Global playing card producer Cartamundi is working with Holst Centre, an initiative set up by Belgian nanoelectronics research centre Imec and Dutch research institute TNO, to develop NFC tags that make use of metal-oxide (IGZO)... Read the rest of Cartamundi to develop flexible NFC tags at NFC World+.
  • 30% of US shoppers to use mobile payments this holiday season

    Rian Boden
    21 Nov 2014 | 5:28 am
    Nearly one in three (30%) US smartphone owners say they plan to use mobile payment offerings such as Apple Pay or Google Wallet for shopping in stores this holiday season, Bluetooth ‘connected card’ maker Stratos’ 2014 Holiday... Read the rest of 30% of US shoppers to use mobile payments this holiday season at NFC World+.
  • Drop offers beacon-based payments

    Rian Boden
    21 Nov 2014 | 5:19 am
    Payments startup Drop has launched a mobile payments and loyalty solution that uses Bluetooth beacons to let shoppers order and pay from up to 200 feet away before picking up their purchase and leaving without... Read the rest of Drop offers beacon-based payments at NFC World+.
  • Square eyes global expansion

    Rian Boden
    21 Nov 2014 | 5:11 am
    Square has updated its Register apps for iOS and Android to support 130 currencies and is in talks to bring its mPOS solution to Europe, TechCrunch reports. “While the Square Register app has now been... Read the rest of Square eyes global expansion at NFC World+.
  • Saatchi & Saatchi designs beacon loyalty rewards for Japan’s TenTen Technologies

    Rian Boden
    21 Nov 2014 | 5:08 am
    Japanese startup TenTen Technologies is to offer retailers USB-based Bluetooth beacons that plug into POS terminals and vending machines so that rewards can be issued automatically to users of the company’s mobile app when they... Read the rest of Saatchi & Saatchi designs beacon loyalty rewards for Japan’s TenTen Technologies at NFC World+.
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    RingCentral Connect

  • 5 Websites That Allow You To Work For Yourself [Friday Five]

    Danielle Radin
    21 Nov 2014 | 5:05 am
    Nowadays there are so many websites that allow you to work for yourself and make a good amount of side income. For those with full time jobs, the sites below require some additional hours to your already busy week, but you can determine the hours and manage them accordingly. If you want to work full […] The post 5 Websites That Allow You To Work For Yourself [Friday Five] appeared first on RingCentral Connect.
  • How to Build Your Brand Online with a Shoestring Budget

    Megan Ritter
    20 Nov 2014 | 5:39 am
    Every organization should have an online presence of some kind, whether it is a local business listing, Facebook fan page, or Google Plus profile. Fortunately, the price of developing a site has reduced significantly within the past few years and organic search still plays an important role in driving traffic to a website. Whatever the […] The post How to Build Your Brand Online with a Shoestring Budget appeared first on RingCentral Connect.
  • 10 Brands Rocking Instagram

    Ekaterina Walter
    18 Nov 2014 | 5:44 am
    If you love spontaneous style and on-the-go images, then Instagram is the place for you. Home of the “selfie“, its range of filters and editing tools gives Instagram its characteristic feel. It has been embraced by the young, the style-conscious, and by brands wanting to tap into this market. But it isn’t a place to […] The post 10 Brands Rocking Instagram appeared first on RingCentral Connect.
  • How to Successfully Hire Remote Workers

    Christian Rennalla
    17 Nov 2014 | 5:21 am
    The primary objective of all business ventures is to obtain sustained and exponential growth in the first years of existence. The best strategy to achieve this is to focus on the global market. An example of this is AirBnB, which in spite of being in existence for only 6 years, is already present in 190 […] The post How to Successfully Hire Remote Workers appeared first on RingCentral Connect.
  • 5 Ways To Spruce Up Your Resume [Friday Five]

    Danielle Radin
    14 Nov 2014 | 5:34 am
    The job market is more competitive than ever nowadays. A standout resume could be the difference between getting that first interview and getting snubbed. The tips below can help make your resume look more impressive and you land a job. 1) Keep it in the right tense. Make sure that everything you did in a past […] The post 5 Ways To Spruce Up Your Resume [Friday Five] appeared first on RingCentral Connect.
 
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    Aspect Blogs

  • Got Cloud Questions? Ask a CFO

    Christine OBrien
    24 Nov 2014 | 4:00 am
    Is a cloud contact center right for your business? You are thinking that it is probably is – and that the time to make the move is rapidly approaching. But sifting through all the cloud marketing hype and drilling down to the real benefits and financial implications is no easy task. The best thing to do is ask for clarification on a wide range of variables that need to be carefully considered, from customer expectations to internal processes, long-range and short-term objectives, as well as costs, contracts, incentives and more. Better yet, Ask a CFO. The Ask a CFO program was developed by…
  • Infographic: The ROI of Great Customer Service

    Kim Martin
    20 Nov 2014 | 4:00 am
    Bad customer service doesn’t just leave customers with a negative impression of your brand, it can severely impact your bottom line. In fact, 55% of customers surveyed recently have abandoned an intended purchase or business transaction following a poor experience. Companies’ failure to provide seamless channel-to-channel interactions was a source of frustration for 58% of consumers, and frustrations can translate into lost revenue. Today’s digital consumers aren’t shy about making their preferences known. Demand for superior service is prompting many businesses to realize the…
  • Aspect Mobility: The Foundation for a Convincing Mobile Customer Experience

    Tobias Goebel
    19 Nov 2014 | 4:00 am
    For over 7 years now, our Customer Experience Platform, Voxeo CXP, has been supporting omni-channel experiences with a “Design Once – Deploy Anywhere” methodology. Define your self-service business logic in a graphical drag&drag tool once and deploy it as an IVR, an ITR (Interactive Text Response) app on SMS or USSD, a mobile Web app, or an interactive (but automated) Twitter conversation. While the technology has been ready for years, companies are finally realizing a drastic shift in consumer engagement, where it is no longer customer care or marketing departments that define…
  • What are You Passionate About?

    Colleen Sheley
    18 Nov 2014 | 4:00 am
    Work and life – what is it that keeps you moving forward and always searching for ways to do more, do better and grow?  I spent the last few weeks asking 400+ of my colleagues this very question; you will appreciate the sincerity of their responses and how together their answers are the backbone of THE COMMUNITY of Aspect Professional Services. My marching orders were seemingly simple.  Get the word out about our team. I started with some research; you may or may not be surprised to hear that there was not one professional services firm that considered their consultants to be…
  • Self-Service Without Customer Frustration

    Tobias Goebel
    17 Nov 2014 | 5:00 am
    Omni-channel has been a buzz word in customer service for quite a while. We typically think of omni-channel as integrating all communication channels and enabling customers to effortlessly switch channels without losing the context of the conversation. However, getting omni-channel right is more than integrating channels; it is also ensuring that self-service and agent-assisted service experiences are seamless. Consumers frequently switch from a self-service channel to an agent assisted channel if they cannot find what they need in self-service. In the past, a customer would then have to…
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    SPS blogs

  • Drifting to the Cloud

    Domenick Wissel
    20 Nov 2014 | 4:55 am
    Posted by:: Theresa GoodreauCloud/Managed ServicesOvercast days are ahead for IT—and by that I mean companies will continue to adopt cloud at a slow but steady rate, according to the 2014 IDGE Cloud Computing Survey. The benefits are clear: not only do companies cut costs when they migrate to the cloud, they also become more agile and improve functionality for users. Out-of-date and unwieldy systems are identified and removed or combined, resulting in a well-integrated infrastructure. Despite these benefits, not all companies are embracing cloud computing with open arms.
  • Is This The Future? Microsoft Lync/Skype Announcement

    Domenick Wissel
    14 Nov 2014 | 9:01 am
    Posted by:: Michael LeugsVideoThis week, Microsoft announced that the next version of Lync will be branded “Skype for Business” – representing (according to a Microsoft FAQ) a union of “the familiar experience … of Skype with the enterprise security, compliance and control of Lync.” The difference will be obvious, with “a new client experience, new server release, and updates to the service in Office 365” (again from the FAQ).  It will be a major release, but the question is, what new business capabilities will this change bring to the platform? I don’t have a crystal…
  • Evolved Communicator?

    Domenick Wissel
    11 Nov 2014 | 5:32 am
    Posted by:: Michael LeugsSIPWhat’s your organization’s stage of communication evolution? The latest communication advances provide real business advantages that enable you to compete in new ways. Are you taking advantage of the latest advances? A brief history… PSTN: Public Switched Telephone Network: The baseline to which everything must be backward-compatible. Evolution stage: Bacteria. KTS – Key Telephone System: Introduced basic multi-line switching to PSTN networks, for business use (now obsolete). Evolution stage: Trilobite. TDM PBX – Time-Division Multiplexed Public…
  • Current IT Spending Trends

    Domenick Wissel
    6 Nov 2014 | 12:27 pm
    Posted by:: Theresa GoodreauIT IndustryComputerworld recently released its Forecast Survey, which reveals IT leaders’ predicted spending habits for 2015. The findings are intriguing, as they reflect both a reaction to current trends and a vision for the future of the industry. After a year chock-full of security breaches, it’s no surprise that security tops the list of areas in which IT plans to devote more of its budget – despite findings that consumers are experiencing “breach fatigue” and are paying less attention to breaches and security. Nonetheless, businesses continue to…
  • Technology Enables Human Experiences

    Domenick Wissel
    22 Oct 2014 | 7:03 am
    Posted by:: Theresa GoodreauUnified CommunicationsAt its U.S. Symposium, Gartner issued a call for digital humanism. Hank Barnes discussed how the “Internet of Things” naturally begets two competing perspectives: the machinist and the humanist. The machinist desires to automate all processes, since people hinder progress and leave room for error. The humanist, on the other hand, keeps in mind that technological advances are meant to help people. The humanist realizes that control isn’t always a positive thing, and embraces the reality of unpredictability. Gartner falls strictly on…
 
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    GetVoIP: Communications Solutions Guide

  • The Big Picture of The Hosted VoIP Market in 2014

    Reuben Yonatan
    19 Nov 2014 | 5:19 pm
    We decided to step back and take in the larger picture of all of the emerging trends in the hosted VoIP market. This is one of the most dynamic markets in the technology world today: its growth is explosive, and there’s no end in sight. Every aspect of the way we do business has been touched by these emerging technologies, and more changes are just over the horizon. Last month, the... Read More
  • Google Nexus 9 Tablet Hands-on Video Review

    Matt Lucas
    12 Nov 2014 | 8:57 am
    Initial thoughts: Opening the box and seeing what's inside provides a great experience. I've unboxed many new devices and have always had a great deal of respect for a device based on how it's packaged and the opening experience it offers users. This is something that Apple (gasp) has been able to deliver its customers a while and it’s nice to see others step up to their... Read More
  • 5 Things to Consider When Shopping for an MDM

    Our Guest Bloggers
    11 Nov 2014 | 10:08 am
    The legions of smartphone and tablets that are entering the organization – those both known and unknown to IT and telecommunications managers – create a multitude of security and management challenges. We know that. We also know that one of the main platforms to meet this challenge is mobile device management (MDM) solutions. It is a moving target, however. MDM is a deceptively... Read More
  • Ooma Premier vs netTALK Comparison

    Robert Pepper
    3 Nov 2014 | 11:45 am
    netTALK and Ooma were two of the earliest names in residential VoIP, entering the market in 2009 and 2007, respectively. Both companies follow the model of selling VoIP hardware that consumers hook up to their traditional wired or wireless phones, and offering inexpensive ongoing services with no contract. Ooma differs from many VoIP providers because it offers a free tier... Read More
  • The 20 Highest Rated Telecom CEOs To Work For in 2014

    Reuben Yonatan
    28 Oct 2014 | 3:00 pm
    The telecommunications industry is a huge employer. Its reach spans every technology-related business sector and it remains at the heart of the entertainment world, as well. Prospective employees face a dizzying array of companies from which to choose. Many factors go into picking the right job, but it’s worth taking a close look at the CEO. It may seem that Chief Executives operate up... Read More
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    Articles

  • Happy Hour with John Frankel

    Jeremy Watkin
    21 Nov 2014 | 8:35 pm
    Several members of the Poway Phone.com team recently had the privilege of meeting with John Frankel from ff Venture Capital.  The food, drink, and discussion were all phenomenal and the future of Phone.com has never looked brighter! The post Happy Hour with John Frankel appeared first on Articles.
  • Phone.com Ranked as One of the Fastest Growing Companies in America

    Derrick Lewis
    17 Nov 2014 | 11:58 am
    Phone.com is proud to announce that we have been recognized as one of the fastest growing companies in North America on Deloitte’s 2014 Technology Fast 500™ ranking. Companies on this ranking achieved an average growth of 1,640 percent between 2009 and 2013, and continue to innovate in their respective industries. Phone.com’s CEO and co-founder, Ari Rabban, attributes the company’s success and continued growth to our feature-rich cloud platform and award-winning customer service, which is trusted by more than 25,000 businesses. Read the full article as featured on Yahoo!
  • Phone.com University – How to Change Your Outbound Caller ID Name and Number

    Derrick Lewis
    17 Nov 2014 | 7:11 am
    When was the last time that you answered a call on your cell phone that showed up as Unknown on the caller ID? If you’re like most people, then you like to know who is calling you so you can respond appropriately. As a business owner at Phone.com, we have two great features that allow you to set your desired caller ID number and name within your account settings. Before we dive into setting this up, I would like to clarify two important facts: The caller ID name can only be set for a United States local number on your account. We publish your caller ID name information to the National…
  • Phone.com named to the 2014 Deloitte’s Technology Fast 500™, ranking 192 on the list.

    Phone.com
    13 Nov 2014 | 2:09 pm
    Phone.com Ranked One of the Fastest Growing Companies in North America on Deloitte’s 2014 Technology Fast 500™ Attributes Record Growth to Stellar Customer Service and Customizable Features, Helping 25,000+ Small Businesses Manage Communications Anytime, Anywhere NEWARK, NJ–(Marketwired – Nov 13, 2014) – Phone.com, the leader in cloud communications focused on the needs of small business and entrepreneurs, announced today it was ranked in the top 500 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media,…
  • Taking the Mystery out of Your Toll-Free Number Transfer Process

    Derrick Lewis
    11 Nov 2014 | 7:07 am
    Have you been wanting to transfer your toll-free number to Phone.com but aren’t sure how? Now is a great time to join us for an informational webinar where we’ll cover all the details to ensure your number transfers successfully to us. We offer some great benefits for transferring your existing toll-free number to our service, including: Free transfer process. Regardless of the type of number, we will never charge you a fee for transferring your number to us. If this is going to be a secondary number on your account, be sure to check out our pricing page for monthly costs. A dedicated…
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