Unified Communications

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    Stardust Global Ventures

  • reBlog from phoneboy.com: Not Following The Crowd

    Sheryl
    4 Nov 2009 | 10:42 pm
    I found this fascinating quote today: Much has been made over Twitter’s new “lists” feature they have been rolling out over the past several weeks. Instead of the tyranny of Twitter’s own “suggested user list,” users can feel free to create their own, add whomever they want, and share the list with others. A nice feature long overdue, if you ask me.phoneboy.com, Not Following The Crowd, Nov 2009 You should read the whole article.

  • Social Media Guru’s Are Spewers Just Like Traditional Broadcast Media

    Sheryl
    2 Nov 2009 | 2:16 pm
    This morning I was reading an article posted on a fairly well known web hosting blog. That set things in motion with regard to this post. Why? Well the article was about Jeremiah Owyang’s discussion on the future of social media and business. A piece of that was how important it is for businesses to listen to the conversation, instead of pushing their sell message. Jeremiah has a list of 8 objectives I don’t want to detract from, but there is a bigger picture here. Jeremiah is a well known analyst. I’ve had a couple of interactions with him, all online and he always struck…

  • The Yamaha PSG-01S – USB Speakerphone for Skype

    Ken
    2 Nov 2009 | 9:51 am
    We sometimes get the opportunity to test the most interesting new devices hitting the market. A few days ago we received a new one that we’re growing more impressed with as we use it. We’re using the new Yamaha PSG-01S SoundGadget. We’ve both been active Skype users for years. We’ve used it on every computer and mobile device we have. Some days we simply live on the phone, and Skype is our office choice for conference calls, podcast interviews and more. I’ve used more Skype speakerphones than I can count. Most have been mildly interesting, but not much more.

  • Influence and Insiders and the New SUL (suggested user list)

    Sheryl
    31 Oct 2009 | 9:41 pm
    I’ve been thinking a bit about influence and what that all means. Let me tell you what started this train of thought. I’ll try to keep it short. Earlier I was looking at friendfeed and noticed one of Leo Laporte’s updates for his show and listed his guests. Most of you know I’ve been a Leo fan for many years. Leo invited me to visit his show and I went. Now I’ve told that story often enough I won’t go back into it, but what matters is that I am an original fangirl. I watched him on tech tv, listened to his radio show, have followed him from his early days…

  • Cancelling an iPhone contract? Oh my!

    Sheryl
    19 Oct 2009 | 9:26 am
    A little tongue in cheek was required here. I have been a fan of the iPhone since it first hit the stores. I still don’t have one, but last year I did get an ipod touch. I enjoy many things about it, particularly the browsing capability and also the integration with itunes and the app store. Having said that, I read everyday something not good about it. While we’re all familiar with the great things about the iphone, the bad seems to get pushed down. Or does it? It occurred to me this morning as I was reading a post on VentureBeat, it may be a lot more about just being part of a…
 
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    Rich Tehrani

  • Skype Lawsuit Settled, Skype/Ning Integration Has Huge Potential

    6 Nov 2009 | 8:49 am
    Skype is certainly a major symbol for the IP communications market and although it plays in a niche in the market - consumer VoIP/Video, it is now a household name and having it entangled in legal limbo does it or the industry no good. You may remember that the company was in the process of possibly going IPO and then eBay decided to sell it. But there was a sticking point consisting of Skype's p2p technology not being theirs and the original founders, Janus Friis and Niklas Zennström playing hardball to cease Skype from working until they got paid what they believe they were owed.

  • Cleaning Up my Twitter Follows

    6 Nov 2009 | 5:57 am
    Today is a big Twitter day for me. You may or may not realize that my Twitter feed is automated meaning my blog posts just convert over to Twitter posts. I have set up my account to get an email whenever a new person follows me. At a certain point the follows were becoming a distraction so I have a rule which forwards all Twitter follows into a folder which I go through when I have a moment. Today is that day and I will likely look at 50 of them or so. The reason I look at all my followers is that many of the people following me work for companies which may make for good stories, people to…

  • ITEXPO Keynoters Announced

    5 Nov 2009 | 2:44 pm
    We are thrilled to announce a slew of top notch keynoters for the upcoming ITEXPO which takes place in Miami, FL Jan 20-22, 2010. I will share them with you by first explaining why they were invited: A keynote picture from ITEXPO East 2009 in Miami Open Source One of the biggest trends in tech this last decade has been open source and while you may not know this, I was a UNIX (the Linux precursor) system admin at TMC back in 1982 or so and I am a big fan of this OS which is reliable, stable and the strong basis for cost-effective solutions in a number of fields. Without a doubt, Asterisk is…

  • Verizon Termination Fee Increase Necessary

    5 Nov 2009 | 6:46 am
    I just came across an article by Glenn Hall on the TheStreet.com which details outrage at the fact that Verizon charges $350 for their early termination fee - essentially this fee just doubled. His point is that as devices get more and more powerful and device envy increases, we should encourage upgrades. And his point makes good sense. The challenge for Verizon Wireless is the incredible amount of money they have spent on their network. Having just come back from a trip to Huntsville, Al I can tell you that once again, Verizon proves it has the fastest network and the network which is the…

  • WiFi on Delta

    4 Nov 2009 | 2:04 pm
    Check it out... There is WiFi on my flight. Who knew? Delta even. This is great news. To paraphrase a surgeon who removed a bullet from Reagan's chest; today sir, we are all Delta lovers. Follow me: Facebook Profile Google Reader Profile Twitter Profile Related Entries TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: WiFi on Delta Copyright Communications and Technology Blog - Tehrani.com
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    Tom Keating

  • Mashup Google Wave, Skype, and Asterisk = Ultimate Coolness

    5 Nov 2009 | 11:10 am
    Skype Journal wrote about one of the coolest mashups I've ever seen. Certainly one of the coolest VoIP mashups. Skype Journal explains PhoneFromHere Tim Panton's demo that he gave at Astricon where Tim mashes up Google Wave, Skype, Asterisk running Skype for Asterisk and Ibook to make Skype calls from within a browser-based Google Wave. Not only is it sans Skype client, but it has recordings (labeled by person speaking) of individual utterances, so you can quickly playback what a particular person said at a certain point in time.It's amazing to make a Skype call from a browser without running…

  • Skype Battle Nears End

    4 Nov 2009 | 7:53 am
    Gigaom reports that there is a good chance that a resolution of the lawsuit between the Skype founders Niklas Zennström and Janus Friis and eBay's Skype could be announced as soon as this week.According to Gigaom, a group of private equity investors led by Silver Lake Partners are close to settling their legal dispute with Niklas and Janus which will allow eBay to sell 65 percent of Skype for around $2 billion. This means that Index Ventures and Michelangelo Volpi, former CEO of Joost are on the "outs" to buy Skype. It's important to note that Joost also uses the proprietary P2P protocol…

  • Skype Announces Open Source - Sort of...

    3 Nov 2009 | 11:41 am
    Slashdot was abuzz with the news that Skype was going open source. Not so fast my friend. Have you not forgotten Skype founders Niklas Zennstrom and Janus Friis who now run JoltId are in a legal fight with Skype?Surely Skype wouldn't be so bold as to release their P2P 'secret sauce' while still in court litigation with JoltId. Who would want to thumb their nose at the all-powerful judge? In fact, the lawsuit reads: "A source code version of the GI Software (Global Index Software) is licensed by Joltid to Joost, allowing Joost to be the first company to successfully deliver television and…

  • Blabbelon Opens a New (VoIP) World for Gamers

    3 Nov 2009 | 7:56 am
    Blabbelon, the cross-platform web-based VoIP app designed for video gaming, which I tested yesterday and posted a review today released an official statement about their new offering. I thought I'd share it since it has some good info to compliment my review posted this morning: Stop Venting: Blabbelon Opens a New World for Gamers Free, one-click, push-to-talk chat service eliminates Ventrilo frustrations; No downloads, server rentals or limits on groups; Super wideband audio-quality voice chat using Skype's SILK audio codec New York, NY- November 3, 2009 - You're about to jump on a MMOG and…

  • Ribbit Mobile Launches

    3 Nov 2009 | 6:59 am
    Ribbit today announced the release of Ribbit Mobile, a free communication suite designed for mobile professionals who need to be able to easily manage all of their phone numbers, communication devices, and how & when they are contacted. Ribbit Mobile is a cloud-based service that lets you manage calls, messages and phones. It's hard not to compare this new offering to Google Voice. One advantage of Ribbit Mobile is that it can make calls from within your browser using their Flash-based software client. Ribbit Mobile features include voicemail transcription, smart call routing, and…
 
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    Unified Communications Tips

  • What's New in Exchange Server 2010

    David Figueiredo
    14 Oct 2009 | 7:42 am
    http://technet.microsoft.com/en-us/library/dd298136(EXCHG.149).aspx What's New in Exchange Server 2010 [This is pre-release documentation and subject to change in future releases. This topic's current status is: Writing.] Applies to: Exchange Server 2010 Microsoft Exchange Server 2010 brings a new and rich set of technologies, features, and services to the Exchange Server product line. This topic includes a list of the new features and functionality that are included in Exchange 2010. The list isn't comprehensive, but it provides important information to use when you're planning, deploying,…

  • Exchange 2010 has been RTM’d

    David Figueiredo
    8 Oct 2009 | 4:39 pm
    http://msexchangeteam.com/archive/2009/10/08/452775.aspx

  • Exchange 2007 SP2 has been released

    David Figueiredo
    25 Aug 2009 | 7:05 am
    Hi all for all of those that were anxious for SP2 here’s the download link: The download site is located here: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4c4bd2a3-5e50-42b0-8bbb-2cc9afe3216a Some new features: Enhanced Auditing – New Exchange auditing events and audit log repository enable Exchange administrators to more easily audit the activities occurring on their Exchange servers. It allows the right balance of granularity, performance, and easy access to audited events via a dedicated audit log repository. This simplifies the auditing process and…

  • Windows 7 and Windows 2008 R2 Released To Manufacturing

    David Figueiredo
    23 Jul 2009 | 9:43 am
      http://windowsteamblog.com/blogs/windows7/archive/2009/07/22/windows-7-has-been-released-to-manufacturing.aspx Release dates http://windowsteamblog.com/blogs/windows7/archive/2009/07/21/when-will-you-get-windows-7-rtm.aspx

  • OCS front end service fails to start after KB967831

    David Figueiredo
    21 May 2009 | 5:51 am
    KB967831 patch will try to update OCS and afterwards will try to start RtcQmsAgent (aka Monitoring Agent) If you dont use or configure this service it will never start, causing the rollback of the patch and with it the failure of the frontend service. So just install MS messaging queue services (ServerManagerCmd -i MSMQ-Services)  and MS messaging queue server (ServerManagerCmd -i MSMQ-Server) and reapply the patch that will apply with success since now he is able to start Monitoring Agent Service.
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    Andy Abramson

  • TEDxEAST CHOOSES LIVESTREAM TO STREAM INAUGURAL EVENT LIVE

    Megan Hyde
    4 Nov 2009 | 11:15 am
    NEW YORK (Nov. 4, 2009) – On Nov. 6, TEDxEast is coming to New York. The inaugural TEDxEast event will feature a half-day of speakers, TEDTalks, music and dance. The “Developing World Ideas” theme explores the people and processes that drive “world ideas” through stories that resonate on a global stage. Guest speakers will include web entrepreneur Rachel Sterne, best-selling author Suzy Welch and Kickstarter CEO Perry Chen among others.   In the spirit of ideas worth spreading, TED has established TEDx, a program of local, self-organized events that bring people together to…

  • Blabbelon Introduces a Game Changer in VoIP

    Danielle Ross
    3 Nov 2009 | 5:56 pm
    VoIP chat service uses Skype’s SILK audio codec to offer gamers, consumers and businesses free, no-download, low-bandwidth, super wideband audio-quality voice chat New York – Nov. 3, 2009 – As communication companies continue to look for new ways to generate revenue with VoIP applications, keep current customers and lure new ones, Blabbelon enters the market and completely changes the rules of the VoIP game. The first browser-based VoIP chat tool using Skype’s SILK super wideband audio codec, as well as one of the first massively multi-user VoIP services, Blabbelon can handle…

  • Israel’s Outsmart Relies on Global IP Solutions to Drive High-Quality Communication for Telecom Operators

    Sue Huss
    2 Nov 2009 | 10:12 am
    OutSmart's Plug 'n Talk Device Transforms Any PC into a Mobile Phone; Now Deployed with the Philippine's Largest Wireless Provider San Francisco & Tel Aviv — November 2, 2009 — Global IP Solutions (Oslo Børs: GIPS), the leading provider of IP multimedia processing solutions, today announced that Israel-based Outsmart, a leading provider of convergence solutions for telecom operators, is using GIPS VideoEngine inside its Plug 'n Talk softphone to ensure reliable high-quality voice and video. Outsmart’s Plug ‘n Talk solution enables telecom operators to offer their…

  • Boingo® Wi-Fi Now Available For Blackberry Smartphones

    Sue Huss
    27 Oct 2009 | 8:38 am
    High-speed, Affordable Boingo Mobile Wi-Fi Launches for the BlackBerry Platform   LOS ANGELES (Oct. 27, 2009) – Boingo Wireless, the world’s largest network of Wi-Fi hotspots, today announced the availability of its authentication software and Boingo Mobile service for the BlackBerry® platform. Available immediately from the Boingo Download Center, Boingo Mobile provides BlackBerry® smartphone owners with an alternative to cellular data through one-click, high-speed access to Boingo’s Wi-Fi network of over 100,000 hotspots.     The Boingo Mobile application…

  • Voxbone’s iNum Service Speaks in High Definition With Skype

    Laura Abbott
    27 Oct 2009 | 5:00 am
    In-the-Room Sound Quality Available to Millions More as Voxbone Adds Support for Skype’s SILK Wideband Audio Codec AMSTERDAM, Netherlands – Oct. 28, 2009 – Voxbone, provider of international VoIP origination services and telephone numbers, today announced that its geographically-independent number service, iNum®, now supports high-definition (HD) calling between dozens of VoIP networks and Skype, the global leader in Internet communications.  Greatly expanding availability of emerging HD voice technology, Voxbone will transcode, or translate, between Skype’s super-wideband SILK…
 
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    Martin Geddes

  • (Shhhhh, just tell everyone)

    12 Oct 2009 | 3:20 pm
    I’ve got two special offers for Telepocalypse readers. Want to make the short hop over to Amsterdam on 28-30 October for eComm? It’s where the freshest ideas in communications are to be found. First respondent gets a free speaker guest ticket, and the second is half price. Contact details over to the right… Now that’s much easier to justify to your boss, isn’t it? Posted by Martin Geddes at 10:20 PM Comments: (post your comment) (feed without comments)

  • Your name in lights

    5 Oct 2009 | 6:26 am
    An interview with me is up on the BT plc Innovation website here. Usual thesis, the money is in serving businesses who want to interact with their customers. The nice folk in PR have promised to replace the picture with one that doesn’t make me look like Zork lit by a Death Ray. Vanity? Moi? Posted by Martin Geddes at 01:26 PM Comments: (post your comment) (feed without comments) Richard Veryard @ October 9, 2009 01:35 AM:Your three challenges seem to correspond to the three asymmetries of demand identified by Philip Boxer and myself. Which would have some interesting implications…

  • eComm Amsterdam coming up

    27 Sep 2009 | 7:59 am
    I’m one of the keynote speakers at the upcoming Emerging Communications Conference & Awards (eComm Fall, 28-30 October). As the promo blurb says: eComm is the world’s leading-edge event, spanning Telecom, mobile and Internet based communications. It’s designed to showcase and accelerate both technology and business model innovation. There is not a migratory way for telecom operators and media outlets to the future; emergent social practice is increasingly clashing with their very structure and desires. This means unprecedented opportunity for those ahead-of-the-curve. The…

  • Me in the media

    16 Aug 2009 | 11:21 am
    I’ve been interviewed by Roy Rubenstein about my media and mobile peccadilloes. The awful photo isn’t my fault, although the haircut is. Posted by Martin Geddes at 06:21 PM Comments: (post your comment) (feed without comments)

  • Pullen the other one

    2 Aug 2009 | 5:53 am
    James Pullen writes to me to point out he has a new blog on operational support systems (OSS) — and in my view it’s really rather good. Added to my Bloglines feeds… Posted by Martin Geddes at 12:53 PM Comments: (post your comment) (feed without comments)
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    Om Malik

  • Free Conferencing CEO Asks FCC to Keep on Google Voice

    Stacey Higginbotham
    6 Nov 2009 | 5:05 pm
    Even though less than 1 percent of the population uses Google Voice, David Erickson, president of the Free Conferencing Corp., a conference call company whose numbers are blocked by the service, is pretty aggrieved. So he met with the FCC and filed a letter urging the regulatory agency to get Google to play fair. He also offered to help Google find lower rates for its rural call termination fees. “Google shouldn’t be able to tell consumers where they can call and where they can’t,”  he said in an interview with The Hill, a trade publication. Actually, I’m with him on…

  • Thanks to Our GigaOM Sponsors!

    Edit Staff
    6 Nov 2009 | 5:00 pm
    We’d like to say thanks to this week’s GigaOM sponsors: PEER 1: Fully Scalable Hosting Solutions Concentric: Hosted IT Services Mozy: Simple, Automatic, Secure Online Backup SoftLayer: SoftLayer delivers on-demand virtual data center services and solutions. Salesforce: Force.com Cloud Platform PayPal: Innovate 09 – The Intersection of Ideas and Money

  • 11 Top Open-source Resources for Cloud Computing

    Sebastian Rupley
    6 Nov 2009 | 1:00 pm
    Open-source software has been on the rise at many businesses during the extended economic downturn, and one of the areas where it is starting to offer companies a lot of flexibility and cost savings is in cloud computing. Cloud deployments can save money, free businesses from vendor lock-ins that could really sting over time, and offer flexible ways to combine public and private applications. The following are 11 top open-source cloud applications, services, educational resources, support options, general items of interest, and more. Eucalyptus. Ostatic broke the news about UC Santa…

  • Rich Carriers Got Richer in Q3

    Colin Gibbs
    6 Nov 2009 | 12:30 pm
    The rich mobile carriers got a little richer in the third quarter, as the nation’s top two operators increased their leads over the rest of the field. Verizon Wireless added a million subscribers and posted revenue of $15.8 billion, up 24.4 percent year-over-year, while AT&T reported 2 million net adds — thanks largely to the iPhone — and $13.65 in revenue, up 8 percent over the year-ago period. Meanwhile, the increasingly heated prepaid space took its toll on Leap Wireless and MetroPCS, as both service providers saw customer growth slide in the third quarter.  Leap…

  • Vint Cerf Plugs His Plucky Space Web Protocol Into Android

    Sebastian Rupley
    6 Nov 2009 | 10:13 am
    Google evangelist Vint Cerf, who many people think of as one of the fathers of the Internet, has his eyes on some interesting Earth-based applications that can work with his long-standing interplanetary extensions of the Net. He announced at the Open Mobile Summit this morning a software stack that sits on top of the open-source Android operating system that could strengthen wireless network communications through his DTN (Delay Tolerant Netorking) Interplanetary Net protocol. Cerf has been working with NASA since 1998 to develop DTN as a way to overcome limitations in the TCP/IP protocol…
 
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    Gary Kim

  • Pingo Launches Smartphone-Based Global Calling Service

    6 Nov 2009 | 8:35 am
    Pingo, the prepaid international calling service from iBasis, now has released a smartphone application enabling simple international calling from a wide variety of smartphones, including the iPhone, Blackberry, Treo and phones using operating systems such as Nokia Symbian, Windows Mobile and Google Android."Pingo EZ Dial" automatically syncs with the mobile's address book, so dialing happens the way it always does, but the Pingo client recognizes that an international number is being called and routes the call using the Pingo network.EZ Dial users don’t dial access numbers, PIN codes or…

  • Verizon Droid Launches Today

    6 Nov 2009 | 7:34 am
    Verizon Wireless has launched two Android-powered smartphones Nov. 6, 2009. At the top, the much-anticipated Droid retails at $199.99 and is the first Android smartphone to feature the version 2.0 platform.But Verizon also launched a second Droid-branded device, called Eris and manufactured by HTC. Eris will retail at $99.99.A successful launch is regarded by many as critical to Motorola's future success, as the company attempts to regain market share.Verizon also launched a number of other handsets, including the new BlackBerry Curve 8530 (already offered by Sprint), a new LG Chocolate…

  • People Don't Buy Smartphones, They Buy the Experience and the Feeling

    6 Nov 2009 | 7:01 am
    All engineering involves choices, and that is true of all smartphone design as well.Perhaps one of the background pressures is the desire to create devices that perform reasonably across a range of functions.But that might not be a formula for success. A recent study by Interpret might suggest that instead of balancing features, it might be better to "unbalance" and produce a device that is demonstrably better at one thing.Though one can argue we are early in the adoption cycle, a panel of consumers indicated that the Palm Pre made them feel "smart," "trendy, hop or cool," and "productive"…

  • Consumer Behavior in Recession was as Expected

    5 Nov 2009 | 4:06 pm
    Time Warner Cable's third quarter results provide a bit of concrete evidence that consumers did what they said they were going to as far as watching their spending on communications and entertainment services because of the recession.Consumers said earlier in 2009 they were least likely to cut or reduce spending on Internet access and most likely to cut back on buying pay-per-view movies downloaded over the Internet, according to a new survey by Alcatel-Lucent. But mobile service, basic entertainment video service and telephone lines were among the items consumers said they were most likely…

  • Marketers Sell to Mobile Users, Not Subs

    5 Nov 2009 | 12:24 pm
    There are times when counting things one way, compared to a slightly different way, yield results that largely are the same. But for mobile marketers, counting mobile "subscribers" and "mobile users" will produce distinct results that do matter. The differences are that "subscriptions" are not equal to "users" because some users have multiple subscriptions. If you usse a mobile broadband card or dongle, plus two cell phones, you have three mobile subscriptions, for example. Mobile marketers want to reach people, not devices or subscriptions, so the method of counting makes a…
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    Thomas Howe

  • Orange Partner Event – San Francisco

    Thomas Howe
    5 Nov 2009 | 2:37 pm
    James Siminoff, Scholar and Gentleman I wanted to thank everyone who came out last night to the Orange Partner Event in San Francisco last night. I, for one, really enjoyed hearing all of the presenters, especially my friends from Voxeo, RebelVox, LiveOps and PhoneTag.  In fact, the only part of the night that was better than the presenters was the audience, as any one of them could have taken our place on stage.   For those of you who asked, I will put my presentation up here on the blog as soon as I can for your enjoyment and/or derision. For those of you who missed this august meeting,…

  • Mobile Mail List II

    Thomas Howe
    5 Nov 2009 | 2:20 pm
    In the second screen cast, we focus in on the voice script part of the Mobile Mail List application. The application has two parts: the voice script that runs on Tropo, and the web application that runs on any web server. In the next episode, we’ll jump over to the web side for a bit to see how we aggregate the data from the script, then turn around and send out coupons.

  • Introducing the Mobile Mail List application

    Thomas Howe
    3 Nov 2009 | 7:15 am
    In early September, Jonathan Taylor at Voxeo asked me to write an application to highlight the capabilities of Voxeo’s new voice platform Tropo. After a bunch of chin scratching, I came up with this one: the mobile email list. It allows retail facing businesses to quickly and easily let their customers sign up for customer care programs using their cell phone, then uses text messaging to send coupons back to the customers. It’s free and open source, and it runs today on Tropo. You can download it yourself here; I also did a quick video to introduce it. Enjoy!

  • Wanna change the world? There’s nothing to it.

    Thomas Howe
    8 Oct 2009 | 12:36 pm
    A long time ago, I was a music student. My main area of study was classical music (the romantic period, to be specific), but I also attended a jazz lab every week.  I was… not as good as the rest.  Don’t get me wrong, it was a great experience, and it taught me so much about music performance and composition that my classical work became a different beast entirely.  It’s just that I’m pretty uptight. (I really want to use the terms “stiff”, or “white” as my teacher would, but I’m trying to be politically correct here.)  In jazz lab,…

  • Moving On Up

    Thomas Howe
    5 Oct 2009 | 9:23 am
    With a heavy yet hopeful heart, I wanted to let everyone know that I’ve moved on from Jaduka. From the bottom of my heart, I wanted to thank my team while I was there, and to state for the record that our time together was way too short.  While we were together, we did some really fantastic stuff, including announced partnerships with some really good companies, some fantastic lead customers and a market opportunity that could not look brighter.  The Jaduka team goes forward with all my best wishes and hopes; I am confident in their eventual success. I pray that our paths cross, and…
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    Alec Saunders

  • Voxygen’s revolutionary “Caller ID” application

    Alec
    Here at eComm, the last demo of the conference is one of the most impressive.  Voxygen’s “next generation Caller ID” revolutionizes customer service by linking actions on a web site to a click to call button.  The example they showed included a customer who browsed a camera shopping website, filled in a form for a call back, and then received a call from the customer service rep.  At the call center, the representative received demographic and caller information, plus an entire history of what the customer had been browsing on the site, and up-sale tips. Result: A better…

  • eComm Day 2: the shift to value

    Alec
    Yesterday’s eComm saw an emphasis on value creation on telecom networks.  Talks ranged from Dean Bubley’s instructive and provocative discussion of LTE and how it is being held hostage by ordinary telephony, through to demonstrations of applications that embed voice into the new categories of “flow” applications.  Stuart Henshall showed how voice can be embedded into a twitter stream with his Phweet application, and Tim Panton showed a similar application with voice conversations embedded into Google Wave. Voxeo’s RJ Auburn showed how, with their platform, conversations…

  • EComm: Time to change the station

    Alec
    I’ve spent a little over a day at eComm meeting people, listening to the conversations and presentations happening and reflecting on what I’ve heard. During the panel yesterday afternoon, I noted that I spend less on voice, data, and text messaging each month than I ever have, but more money on communications over all. What has made up the difference?  Music, and applications.  The carrier’s share of wallet is in decline, although I spend as much or more money than before. When I asked whether the panelists were worried by this trend, there was no good answer. It’s time to…

  • BlackBerry Doomed?

    Alec
    Toktumi’s Peter Sisson asks Is the BlackBerry Doomed? and goes on to compare his recent experience of developing for BlackBerry with his experience as an iPhone developer.  Many of his complaints – non-standard hardware and OS versions in particular – are the same issues we ran into two years ago when we developed and delivered iotum’s Talk-Now  presence application for BlackBerry.  Ultimately we gave up on the BlackBerry, believing the return on investment of developing for the web would be higher.  And, in fact, Calliflower on iPhone is a hybrid web / native…

  • eComm Europe kickoff

    Alec
    At eComm this morning, Martin Geddes kicked off the event with a talk on what the world looks likes when the value of minutes disappears.  He cogently makes the argument that business models based on charging for minutes leak cash for corporations that buy those services – the call centers, and so on.  He then went on to show how voice could be used to augment business processes using two common technology vectors – social media and voice mail systems. He argues that telco’s need to understand their customer’s business processes in order to add value to the corporation. Bob…
 
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    Unified Communications @ Microsoft

  • Tweet and Post on the move!

    markdea
    27 Oct 2009 | 3:22 am
    For the 6 months or so,  I have been training to run the New York Marathon for Yorkshire Cancer Research and tomorrow I fly out to NYC. My friends have raised over £1650 and I wanted to use some technology in order to involve them in the race as much as possible so I am planning on doing a few things.  I just love technology ! - I am planning to tweet while running the marathon.  Follow @markdeakin if you want to see how I am getting along - I am planning on posting to facebook also - I will be texting my girlfriend along the way also so she knows when I am coming to the…

  • One way to use your free texts

    markdea
    27 Oct 2009 | 3:19 am
    As you would expect,  I look out for Vodafone related stuff on the web and one of my friends on twitter (@russelljfkirk) pointed me in the direction of this video - http://www.mobilebehavior.com/2009/10/26/vodafone-demonstrates-innovation-using-1000-mobile-phones/. With all of the free texts you get these days from mobile operators,  this might be one way to make sure you get the most out of them :-). Finally if you look further down the page you will see a converted phone booth .... nice :-)

  • Farewell? Maybe not!

    markdea
    29 Sep 2009 | 11:31 am
    Yes,  its been a while since I have posted.  I have moved onto Twitter as my means to communicate out and it seems to work for most things.  However my intention is too keep posting when the thoughts come to me ... and some changes in my life mean I might have more to talk about. At the beginning of September,  after working at Microsoft for 8 years and 1 day,  I had my last lunch at TVP and left the office to go work for Vodafone UK.  I have been there now for two and a bit weeks and I am almost settled in.  I am doing a role based around Vodafones…

  • Small organisations can have save money now!

    markdea
    27 Apr 2009 | 11:58 am
    One of the reasons why smaller organisation don't have access to the latest and greatest cost saving technologies (like their bigger cousins) is because they simply don't have the time or money to invest in it in the first place … enter Business Productivity Online Services. BPOS is the best and easiest way of getting access to the cost saving MS productivity suite that I use myself every day and finally its available for people in the UK to purchase and start using. BPOS includes (£10.04 per user per month): · Exchange Online (£6.69 per user per month) · SharePoint Online (£4.85 per…

  • RichCopy – Is it the new sliced bread?

    markdea
    24 Mar 2009 | 4:11 am
    I would like to announce the best thing since sliced bread …. RichCopy ! This tool has been available internally at Microsoft for as long as I can remember and over the years I have used it to copy virtual PCs and installations files over from Redmond or from a local server to my PC.  The problem is that I have never been able to share this little gem as its only been available for internal use. I am glad to say its now available for download from http://technet.microsoft.com/en-us/magazine/2009.04.utilityspotlight.aspx get clicking,  get downloading and get copying. My three top…
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    Unified Communications Strategies

  • Musings on VoiceCon San Francisco 2009 – Unified Communications Still Rules

    Blair Pleasant
    6 Nov 2009 | 5:16 pm
    Another VoiceCon has come and gone – while the exhibit hall wasn’t as full with exhibitors as in years past, it was still a great VoiceCon, with lots of information-packed sessions, and opportunities for networking with vendors, customers, and peers. To help prepare for my locknote session, I jotted down notes about what I thought some of the key take-aways were. • I’m happy to say that we are not talking about unified communications definitions anymore –instead, we’re now talking about how customers can get payback from implementing UC. For the past couple years, the…

  • VoiceCon View - “Mash-up” of Social Media and Unified Communications

    Nancy Jamison
    5 Nov 2009 | 11:18 am
    Among the usual chatter about “What do you think of the show”, at VoiceCon this week were comments about the need to modify some of the usual presentations that we have on comparing vendor offerings in unified communications, and where the industry is in unified communications. The vendors I talked to commonly voiced that for the most part, comparing the features of unified communications is a moot point, because almost every player has all the basics by now. That is pretty much what I saw too. The show was smaller, and there weren’t any tremendous new announcements this…

  • IT Doesn’t Have To Wait To Start Migrating Enterprise Telephony To OCS-based UC

    Art Rosenberg
    21 Oct 2009 | 1:35 am
    While business managers in enterprise organizations may just be starting to research their operational business needs to identify and prioritize their UC requirements to improve business processes, IT management must also prepare to migrate existing telephone systems into the coming UC environment. For the many organizations that are considering deploying the latest version of Microsoft Office Communications Server (OCS 2007 R2) for their UC infrastructure, NET’s newest VX series gateway with Enhanced UC Features, offers a very practical, cost-savings approach for flexibly integrating…

  • PROFOUND OR NO-BRAINER?

    Pam Avila
    2 Oct 2009 | 1:01 pm
    OK, Gartner’s UC Magic Quadrant is out!Yippee!!????I’m not even going to start talking about the wisdom of their placements – not going there.But I do have to talk about what seems like a real “duh!” concept that came with the Quadrant.According to a recent article in SearchUnifiedCommunications, “Interoperability is the magic word for vendors in Gartner’s unified communications (UC) Magic Quadrant this year, as market giants accept they have to let third-party developers play in their sandboxes.” Have I missed something or has “interoperability” been one of…

  • The Medical Field is Ripe for IP Transformation

    Nancy Jamison
    24 Sep 2009 | 9:50 am
    I ran across this blog by Houston Neal of Software Advice.com, on seven great applications for IP-PBXs in the medical field, which is a good start to laying out what can be done in different vertical markets with IP, particularly in the medical field, which is ripe for transformation. Houston points out, that in his practice of advising companies of free software to help in business, that in the medical field he believes that there is a lot to be gained by integrating IP-PBXs with electronic health records (EHR) and practice management systems. I couldn’t agree more. He then lays out…
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    Unified Communications by Joachim Farla

  • Making plans for 2010…

    4 Nov 2009 | 4:16 am
    Platform: www.ucvug.nl Dear blog readers! The central topic of this week is: What are you going to do in 2010! Well we will not stuck in the old days and we make some serious progress on what is UCVUG.nl (?) What will be on the cover @ UCVUG.nl sessions in 2010. Attention: UCVUG.nl is something different comparing to the sessions and community effort on Dustin Hannifin his Community Site (which is brand new btw!! > take a look at www.ucvug.org . Check out their agenda of the December meeting. http://ucvugdec2009.eventbrite.com/. Dustin (.org) is covering the USA (International – English)…

  • Microsoft Office Communications Server 2007 R2 Hotfix KB 968802

    4 Nov 2009 | 3:50 am
    DOWNLOAD TODAY! Version: 6907.56 Knowledge Base (KB) Articles: KB968802 Date Published: 11/3/2009 Language: English Download Size: 378 KB - 106.9 MB* This hotfix download for Microsoft Office Communications Server 2007 R2 is described in the Knowledge Base article 968802. Unified Communications

  • Office Communicator Phone Edition (2007 R2) updated to version: 6907.55

    2 Nov 2009 | 1:10 pm
    Now on Microsoft Download. File Name: UCUpdates.exe Version: 6907.55 Knowledge Base (KB) Articles: KB977065 Date Published: 10/27/2009 Language: English Download Size: 12.9 MB This download was originally released on February 1, 2009. For a complete list of fixes and changes in this latest version, please see KB article 977065 When you connect your IP phone through the Internet, the telephone call logs are not populated with received or dialed calls. When you block a contact, you cannot call that contact from the Contact List. After you apply the update package in KB 972398 to your IP phone,…

  • MVP Battle of the Month - October 2009 Winner..

    30 Oct 2009 | 1:42 pm
    Today we won the MVP battle of the Month with our free NFR license to the OCS/Exchange Community! Congrats to all the guys who make this happen.Special thanks to Menno Windsma, Michiel van Oudheusden and Robbert Seidemann!-JoachimUnified Communications

  • iDialog update release (1.1)

    29 Oct 2009 | 12:46 pm
    Special thanks to the iDialog Development Team and Congrats to my MVP buddy John Lamb. Nice work.See all information on: http://www.modalitysystems.com/idialog/This free update (v1.1.1) was released today:Features:Support for OCS CWA 2007 and 2007 R2 servers that are published behind an ISA Server using Single-Sign On (SSO) authentication. If you have deployed CWA using ISA SSO, the connection will now be seamless.Support for Enterprise certificates. If your OCS CWA is configured with an internal certificate, the user is warned about the untrusted certificate and can choose to “accept”…
 
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    Unified-View

  • Avaya's Aura Exploits CEBP For Notification Solutions

    3 Nov 2009 | 6:11 pm
    Copyright (C) Unified-View, All Rights Reserved.November 3, 2009Avaya Runs With CEBP For Aura “UC Telephony” SolutionsArt Rosenberg, The Unified-View“Collaboration” means working together, exchanging information, and communicating in a timely manner with people and processes in various ways. It usually is a term that applies to people involved in a common task or problem and often need to discuss important issues in real time. However, "customers" were rarely treated the same as enterprise personnel in the collaborative space because they are independent of the enterprise…

  • 23 Oct 2009 | 5:59 pm

    23 Oct 2009 | 5:59 pm
    Copyright © 2009 The Unified-View, All Rights Reserved WorldwideOctober 23, 2009“Customer UC” For Improving Collections ROI Art Rosenberg, The Unified-ViewAs knowledgeable technology experts now agree, unified communications (UC) is a concept for integrating the use of various forms of communication technologies to make more flexible and efficient contact with people; such contacts can be initiated either by other people, or, even more importantly for business processes, by automating process workflows. The “ROI” of UC technologies is expected to come from both reduced costs and more…

  • Getting Enterprise Telephony Ready For UC

    21 Oct 2009 | 8:29 am
    Copyright © 2009 The Unified-View, All Rights Reserved WorldwideOctober 19, 2009New, Combined Gateway Simplifies Migration of Enterprise Telephony To OCS UC Art Rosenberg, The Unified-ViewWhile business managers in enterprise organizations may just be starting to research their operational business needs to identify and prioritize their UC requirements to improve business processes, IT management must prepare to migrate existing enterprise telephone systems into the coming UC infrastructure environment. For the many organizations that are deploying the latest version of Microsoft Office…

  • Customer UC Issue #5 - Implementing Customer UC Applications

    3 Oct 2009 | 6:18 pm
    Copyright (C) Unified-View, All Rights Reserved. October 3, 2009 “Customer UC” – Panelists Discuss Issue #5 – Trialing and Implementing New UC Applications Art Rosenberg, The Unified-View More Panelist Comments on “Customer UC” Issues I put all business communication contacts that directly involve customer facing activities into “Customer UC,” because they must ultimately all be accounted for in managing customer relationships. This topic was discussed by a panel of innovative contact center technology developers at a kickoff session, ”UC and the Contact Center,” at…

  • UC and Contact Center Panel Issue #4 - Where Does CEBP Fit In?

    27 Sep 2009 | 12:06 pm
    Copyright © 2009 Unified-View, All Rights Reserved WorldwideSeptember 26, 2009“Customer UC” – Panelists Discuss Impact of CEBP on Business Applications Art Rosenberg, The Unified-ViewMore Panelist Comments on “Customer UC” In previous posts on what was happening with UC in the Contact Center space at TMC’s Internet Telephony show in L.A., I summarized comments by my panelists on the first three issues we discussed that face business organizations looking to exploit UC for customer contact activities. I have labeled all customer-facing UC communication activities as “Customer…
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    Unified Communications Blog

  • Office Communicator for various phones : IPhone, Blackberry, Java Phone

    Yann Espanet
    1 Nov 2009 | 1:05 pm
    Communicator for Apple IPhone : iDialog is an OCS 2007 and OCS 2007 R2 compatible client for the Apple iPhone and iPod Touch.  Participate in IM message and Forward incoming OCS Voice Calls iDialog supports the following features: Display OCS contact list and presence information Set presence information, including custom note and location data Search corporate Global Address List (GAL) Send and receive Instant Messages (IM) Add multiple participants to an IM conversation Manage and participate in multiple IM conversations simultaneously Control incoming OCS Voice calls (forward/redirect an…

  • Remove Plus From Request URI OCS 2007 R2 : bypass RFC 3966 compliance for OCS R2

    Yann Espanet
    25 Oct 2009 | 2:41 pm
    How to make OCS 2007 R2 non-RFC 3966-compliant ? Office Communications Server 2007 Mediation Server uses a plus sign (+) to prefix E.164 numbers in the Request Uniform Resource Identifier (URI) for outgoing calls. Unfortunately, some IP-PBXs don’t comply with RFC 3966 and do not accept numbers that are prefixed with a plus sign (+). In OCS 2007 R2 use a new WMI setting, RemovePlusFromRequestURI, which is described in this TechNet article called Enterprise Voice Server-Side Components. According to the TechNet article, Office Communications Server 2007 R2 introduces two new Windows…

  • Choose between insecure or “not working” : To apply or not MS Crypto API security update KB974571 on OCS …

    Yann Espanet
    19 Oct 2009 | 10:32 am
    You have to choose between beeing secure or stop working with OCS according to Microsoft !: Your evaluation period may be expired with this error in event viewver : Event source: OCS Server Event id: 12290 Event text: The evaluation period for Microsoft Office Communications Server 2007 R2 has expired. Please upgrade from the evaluation version to the full released version of the product. So, you follow the “Upgrading Office Communications Server 2007 Evaluation to the Full Released Version” document :…

  • Evaluate Microsoft Exchange Server 2010 Release Candidate on Windows 2008 R2

    admin
    26 Aug 2009 | 3:28 pm
    You can download Exchange Server 2010 Release Candidate to the Microsoft Download Center! This is the build number 14.00.0639.011 and you can download it from here :  http://www.microsoft.com/downloads/details.aspx?FamilyID=c6d27da1-ba2c-4570-a491-c0d7b39ede8b This build is compatible with both Windows 2008 SP2 and Windows 2008 R2 (from RC1 through to RTM). As we changed the store schema between the Exchange Beta and RC, there’s no in-place upgrade from the Beta release. However, we will support in-place upgrade from the Release Candidate through to the final RTM build. Extract from…

  • New ressources and whitepapers for OCS R2

    Yann Espanet
    11 Aug 2009 | 5:48 am
    Office Communications Server 2007 R2 Capacity Planning Tool http://www.microsoft.com/downloads/details.aspx?familyid=F8CBDDD6-7608-4BBE-9246-16E96C62BEF4&displaylang=en  Integrating Telephony with Office Communications Server 2007 and 2007 R2  http://www.microsoft.com/downloads/details.aspx?FamilyID=8cde0c3a-042e-445b-a514-2d12ed5b2ac2&displaylang=en Microsoft Office Communications Server 2007 R2 Client and Devices Technical Reference http://www.microsoft.com/downloads/details.aspx?familyid=7EEA9543-EC18-4BEB-BA49-1023A441147C&displaylang=en Microsoft Office Communications…
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    Dennis Hartmann

  • Survivable Remote Site Telephony

    Dennis Hartmann
    27 Oct 2009 | 12:25 pm
    The Cisco IOS gateway class of service configuration is accomplished using corlist configurations in the gateway. This blog is a continuation of the last CORLIST blog. The incoming corlist (keyring) configuration to meet the class of service requirements is as follows: Dial-peer cor list lobby_cos Member e911 ! Dial-peer cor list intern_cos Member e911 Member local ! Dial-peer cor list employee_cos Member...

  • Survivable Remote Site Telephony

    Dennis Hartmann
    23 Oct 2009 | 9:46 am
    In this blog, I will explain the Cisco IOS technique of applying class of service (CoS) restrictions. Previous blogs have covered calling search space (CSS) and partition configuration in Cisco Unified Communications Manager (CUCM) which will handle CoS call restrictions during normal operation of the network. Branch sites using Cisco Unified Communications Manager Express (CUCME) must rely on the...

  • NEW Cisco Routers! ISR G2

    Dennis Hartmann
    20 Oct 2009 | 3:38 am
    Cisco announced the ISR G2 routers today (integrated services router - second generation). This blog interrupts the SRST blog series, but I will get back to that conversation very soon. Let's take a look at the ISR G2 routers... The ISR G2 router families include the following models listed from smallest to largest form factor: • 800 Series Routers (860, 880, 890) • 1940 Series Routers (1941,...

  • NEW Cisco Routers! ISR G2

    Dennis Hartmann
    20 Oct 2009 | 3:38 am
    Cisco announced the new Cisco ISR G2 routers today (integrated services router - second generation). This blog interrupts the SRST blog series, but I will get back to that conversation very soon. We will take a look at the ISR G2 routers in this blog. The ISR G2 router families include the following models listed from smallest to largest form factor: • 800 Series Routers (860, 880, 890) • 1940...

  • Survivable Remote Site Telephony

    Dennis Hartmann
    16 Oct 2009 | 9:13 am
    In this blog, we will investigate redirected dialed number identification service (RDNIS) to aid our understanding of the requirement when forwarding calls from a branch site location to a centralized voicemail solution when the WAN link is down. Let’s take a look at an RDNIS example… We will discuss the calling (ANI) and called (DNIS) party information transmitted for a call forwarded to voicemail....
 
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    NoJitter Featured Articles

  • VoiceCon San Francisco: Day Three

    4 Nov 2009 | 6:02 am
    Ongoing coverage of VoiceCon San Francisco 2009 WEDNESDAY HIGHLIGHTS * Siemens' Straton on Nortel * Polycom co-founder on "chameleon" devices (and Polycom's latest offering) * VoiceCon TV: Watch live-streamed sessions and archived interviews and sessions INFORMATION WEEK COVERAGE: * Siemens Brings Twitter To OpenScape * DAY TWO COVERAGE: Click here * DAY ONE COVERAGE: Click here

  • VoiceCon San Francisco: Day Two

    3 Nov 2009 | 7:23 am
    Ongoing coverage of VoiceCon San Francisco 2009 TUESDAY HIGHLIGHTS * Nortel Customers Need Not Worry, According To VoiceCon 2009 Panel * Check Out VoiceCon SF 2009 Photos * VoiceCon TV: Watch live-streamed sessions and archived interviews and sessions INFORMATION WEEK COVERAGE: * Avaya Aims For Voice 2.0 * Users Key To Unified Communications * Measuring Avaya Nortel Deal's Impact * DAY ONE COVERAGE: Click here

  • VoiceCon San Francisco: Day One

    1 Nov 2009 | 9:00 am
    Ongoing coverage throughout the day for Day One of VoiceCon San Francisco. TODAY'S BLOG HIGHLIGHTS * VoiceCon Fall 2009 is Underway but without Significant Presence from Microsoft or Cisco* Favorable Prognosis in Troubled Times * DiVitas Takes a New Tack INFORMATION WEEK COVERAGE: VoiceCon 2009: Cutting The Cord On Enterprise Phones

  • Nortel: Migrating from Contingency Plan to Strategic Plan

    21 Oct 2009 | 6:50 am
    Now that the fate of Nortel Enterprise is known, it's up to you to drive the fate of your Nortel-based infrastructure, as well as you communications future. A detailed, 13-step process can keep you in the driver's seat.

  • Open Source PBX vs. Conventional PBX/Key: Battle Lines Drawn

    20 Oct 2009 | 10:10 am
    Eastern Management Group asked open source PBX customers about their decision-making. In Part 1 of a two-part article, we learn that most open source customers do consider multiple proprietary systems as alternative choices.
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    No Jitter Weblog

  • Future of Phones Not in Question (Just Yet)

    6 Nov 2009 | 9:36 am
    I participated in a VoiceCon summit session earlier this week to discuss the future of desktop telephone instruments. I didn't disagree with the position that fellow-panelist David Michels argued in favor of mobile smartphones and PC client softphones, but I strongly believe the demise of desktop telephone instruments is too far in the future to worry about today or tomorrow. Many CIOs may want to junk desktop telephones as unnecessary desk clutter, but users are holding on tight to what they have today and want for tomorrow. This is just another case of a high level bureaucrat being out of…

  • Acme Packet Deploys Solution for TruGreen

    6 Nov 2009 | 9:15 am
    Acme Packet recently announced that ServiceMaster, known for its leading brands like TruGreen, Terminix and Merry Maids, is deploying Acme Packet Net-Net 2600 session border controllers (SBCs) to implement SIP trunking and secure contact center VoIP communications infrastructure for its TruGreen brand. TruGreen has initially centralized call control functions for 63 TruGreen locations and will ultimately extend shared trunking throughout its enterprise network of approximately 225 locations across the United States.

  • At Cisco, Collaboration is the Buzzword du Jour

    5 Nov 2009 | 8:53 am
    As I prepare to return to San Francisco next week to attend a major Cisco announcement shindig I wish to share these words from John Chambers, Chairman/CEO, Cisco Systems, on the topic of collaboration:

  • Social Media Is a Big Hit at VoiceCon 2009

    5 Nov 2009 | 7:54 am
    I didn't get to attend the Siemens keynote presented by Mark Straton but Mark did walk me through the material the day before and it was great to see such a heavy emphasis on using social media as a way of enhancing unified communications. In past, VoiceCon presenters have danced around the topic of social media, talked about it as a generational thing and even characterized their current products as social media. For example, talking with IBM they were making the claim that SameTime is a social media tool, and they're right, it is a social media tool but I think the Siemens integration of…

  • Kraft's Global Challenges

    4 Nov 2009 | 8:38 am
    While at a VoiceCon reception Monday night, I had a chance to meet Thomas Behnke, Manager of Global Managed Network Services Architecture and Strategy for Kraft. During a VoiceCon Orlando 2009 keynote, Tom talked about a pilot unified communications program Kraft was undertaking in one of its Chicago facilitates.
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    UC Strategies Alerts Feed

  • Are ALL Gateways Created Equal?

    Pam Avila
    6 Nov 2009 | 2:38 am
    Is there REALLY a difference between gateways?  Talk to the CEO of a channel partner business and they’ll most likely tell you that a gateway is a gateway is a gateway.  After all, they’re business people – not technicians.  They

  • Webinar on “Steps to a Successful Unified Communications Migration”

    4 Nov 2009 | 12:51 am
    Webinar on “Steps to a Successful Unified Communications Migration” Join UC Strategies and Aastra on Thursday, November 12th at 2pm EST for an informative discussion on developing a UC migration strategy.  Register at https://www1.gotomeeting.com/register/213142297

  • Texas A&M University Plans for the Future with Clearspan®

    4 Nov 2009 | 12:06 am
    Opened in 1876 as Texas' first public institution of higher learning, Texas A&M University (TAMU) today boasts 46,000 plus undergraduate and 8,500 graduate students studying in over 250 degree programs in 10 colleges. It is among the top U.S. universities

  • New Phones from Polycom

    Dave Michels
    3 Nov 2009 | 11:50 am
    VoiceCon SFO Polycom introduced 2.5 new phones this week the SoundPoint IP335 and the Microsoft Office Communicator optimized CX300. Plus a new version of the VVX1500 business media phone. The IP335 has been rumored for quite some time. Presumably it

  • UC Notification Services

    Art Rosenberg
    3 Nov 2009 | 5:49 am
    Avaya 's Aura "UC Telephony" system for enterprise organizations will exploit CEBP for new real-time "Notification and Response" solutions for a variety of vertical markets. Notifications can be sent to either internal staff or to customers.
 
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    Pin Drop Soup

  • Carriers are Blowing it with Android

    6 Nov 2009 | 2:05 pm
    The wireless carriers are making a big mistake with Android phones - they are requiring they be purchased with data plans.I can see their (flawed) logic. What they really want are expensive recurring service contracts, the Android phones are really meant for use with data plans, so forcing customers that want Android phones to purchase two year data commitments makes perfect sense. Except one

  • VoiceCon - Clear Signaling and No Jitter

    3 Nov 2009 | 10:23 pm
    This week is VoiceCon-SFO.This event is fueling a number of upcoming posts. But let me just share a few observations.First off, VoiceCon always exceeds my expectations. This year is no exception, but in unexpected ways. I've been Tweeting a bit about it, and I realized it was actually this show a year ago that I decided to try Twitter.This is the smaller of the two VoiceCon Shows each year (

  • Google Voice [Mail] - Press ? Now

    29 Oct 2009 | 12:17 pm
    Ten transient thoughts on the recent mediocre Google Voice announcement.What Happened:Google Voice took what was finally being understood as "Google Voice" and took out most of its features and launched it as "Google Voice" to a different group of users. More specifically, they said that those that want to use its voice mail features on existing "mobile" phones, may do so.A few very important

  • Time for Certification?

    28 Oct 2009 | 3:52 pm
    In recessions and periods of high unemployment - it might be a good time to get some tech certs. Or not? Many telecom manufacturers restrict technical certifications. A model that needs to change.IDC predicts North American businesses expect to hire another 180,000 networking professionals by 2011, they'll face a shortfall of 65,000 workers, especially for specialized networking positions. In

  • Convergence 2.0: VoIP and Mobility

    27 Oct 2009 | 8:35 am
    About 10 years ago, the PBX phone held its business use territory and the cell phone was used only when mobility required it. The cell phone offered mobility, but the cost was high in both price/minute and quality compromises. It was socially accepted and expected to reconnect once the mobile user arrived at a place where a land-line was available.Not so today. Now the cell phone is our friend -
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    SearchUnifiedCommunications.com

  • Unified communications infrastructure virtualization now a reality

    5 Nov 2009 | 9:28 am
    Unified communications vendors are starting to introduce unified communications (UC) infrastructure that can be deployed via server virtualization, reducing capital outlays and management overhead for enterprises with limited resources.

  • Chicago VAR becomes hosted VoIP services provider with Siemens

    4 Nov 2009 | 11:11 am
    PosTrack Technologies, a former turnkey solutions provider in the Chicago area, waded into hosted VoIP services four years ago, hitching to Siemens Enterprise Communications as its flagship vendor by reselling Siemens' VoIP product.

  • HD voice value proposition: Just try using an HD phone

    29 Oct 2009 | 8:47 am
    As high-definition phones become more prevalent in the catalogs of enterprise phone manufacturers, HD voice adoption is becoming inevitable. Enterprises are quickly hearing the value, and the prices are coming down, too.

  • Primer: Presence technology in unified communications

    23 Oct 2009 | 7:09 am
    Presence technology is an integral part of any unified communications and collaboration strategy within an enterprise or company. Learn how presence works and how it can be used to make employees more productive.

  • Presence protocols and best practices

    23 Oct 2009 | 7:09 am
    Managing an anywhere office and handling the millennial generation can be a difficult task, especially when trying to decide on presence protocols. Find out how the IT department can create guidelines and rules to maintain presence protocols.
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