Unified Communications

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  • Unified Communications will become Universal Communications: ShoreTel ... - Telecom Reseller (press release)

    UNIFIED COMMUNICATIONS - Google News
    19 Dec 2014 | 10:59 am
    Unified Communications will become Universal Communications: ShoreTel Telecom Reseller (press release)Looking into 2015, ShoreTel is calling for Unified Communications to be Universal Communications as among a set of visions for the year ahead. In this podcast, Product Managers Bo Pintea and Ed Wright walk us through a broad-based view of the UC ...
  • Fascinating WebRTC Demos from WebRTC Expo

    Communications and Technology Blog - Tehrani.com
    19 Dec 2014 | 12:15 pm
    WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I have good news. I think we now know who is right.WebRTC Expo 2014 in San Jose (see picture above) had some fascinating demos of state-of-the-art in WebRTC.Really, this is the leading-edge of the market. Is it hype? I would say definitely not after seeing how well these demos work. Some are more concepts but still, there is a lot of potential and opportunity to take advantage of by the industry in the years ahead.Check them out and see for yourself.
  • Sonim Technologies’ Indiegogo Campaign Passes Goals

    Comunicano
    Adrianne Buchta
    18 Dec 2014 | 10:15 am
    Goal Passed, Sonim has Explorers in 33 Countries Who Embrace Worlds’ Most Ultra-Rugged Smartphone SAN MATEO, Calif. -- Dec. 18, 2014 — Sonim Technologies, Inc. today announced that over the weekend it has surpassed its initial goal of raising $150,000 through sales of the Limited Edition Sonim XP7 Extreme™ Android smartphone in anIndiegogo campaign.  Sonim’s campaign, which ends Jan. 6, 2015, has sold Sonim’s ultra-rugged smartphones to new, active explorers in 33 countries. “Through Indiegogo we’ve been able to connect with consumers around the world using a new,…
  • The teens behind EarthPix and other viral Twitter feeds go legit

    Gigaom Search
    Mathew Ingram
    19 Dec 2014 | 1:26 pm
    The teenagers behind two of the most popular photography accounts on Twitter -- Earth Pics and History in Pics -- have used their viral success to start a media company aimed…
  • Does Apple Pay Have to Catch PayPal or Starbucks?

    IP Carrier
    Gary Kim
    20 Dec 2014 | 5:05 am
    Apple Pay in November 2014  was responsible for one percent of digital payment transaction volume (measured by dollar amount), according to ITG Investment Research. Google Wallet, which launched in 2011, accounted for four percent of digital payment transaction volume in November 2014. Apple Pay could pose a major threat to market leader PayPal's current dominance of the mobile payment space, according to Steve Weinstein, ITG senior Internet analyst. PayPal was used by close to half of online consumers in 2012, so the trick is to leverage that position in the proximity payments business…
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    UNIFIED COMMUNICATIONS - Google News

  • Unified Communications will become Universal Communications: ShoreTel ... - Telecom Reseller (press release)

    19 Dec 2014 | 10:59 am
    Unified Communications will become Universal Communications: ShoreTel Telecom Reseller (press release)Looking into 2015, ShoreTel is calling for Unified Communications to be Universal Communications as among a set of visions for the year ahead. In this podcast, Product Managers Bo Pintea and Ed Wright walk us through a broad-based view of the UC ...
  • ANPI ADDS CALL CENTER TO AWARD-WINNING HOSTED UNIFIED ... - Telecom Reseller (press release)

    18 Dec 2014 | 9:19 pm
    ANPI ADDS CALL CENTER TO AWARD-WINNING HOSTED UNIFIED Telecom Reseller (press release)Springfield, IL - December 17, 2014: ANPI, a leading provider of Hosted Unified Communications (UC) solutions, announced today ANPI VIP Call Center, a major addition to its full-featured, award-winning ANPI VIP Hosted UC solution. This feature-rich ...
  • BrandPost: 6 Considerations (Beyond Price) When Vetting Cloud Unified ... - PCWorld

    18 Dec 2014 | 9:00 am
    BrandPost: 6 Considerations (Beyond Price) When Vetting Cloud Unified PCWorldDozens if not hundreds of companies are now offering cloud-based unified communications services, making it difficult for prospective customers to choose one that's a good fit for them now and over the long haul. Price, of course, is always part of the ...
  • Polycom unifies Lync Unified Communications - Network World

    18 Dec 2014 | 6:52 am
    Polycom unifies Lync Unified CommunicationsNetwork WorldThe concept of unified communications (UC) is still more of a vision than it is a reality. If employees want to collaborate, they need to use a number of different systems to actually pull off a virtual meeting, as “UC” today consists of a bunch of
  • Unified Communications: On-Site or In the Cloud? - NewsFactor Network

    18 Dec 2014 | 12:00 am
    NewsFactor NetworkUnified Communications: On-Site or In the Cloud?NewsFactor NetworkAs hosted voice and Relevant Products/Services communication (UC) services continue to evolve, businesses face a basic quandary: continue to deploy and operate hardware and software on-site, or take the leap to deploying a Relevant Products/Services ...
 
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    Communications and Technology Blog - Tehrani.com

  • Fascinating WebRTC Demos from WebRTC Expo

    19 Dec 2014 | 12:15 pm
    WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I have good news. I think we now know who is right.WebRTC Expo 2014 in San Jose (see picture above) had some fascinating demos of state-of-the-art in WebRTC.Really, this is the leading-edge of the market. Is it hype? I would say definitely not after seeing how well these demos work. Some are more concepts but still, there is a lot of potential and opportunity to take advantage of by the industry in the years ahead.Check them out and see for yourself.
  • Restoration Hardware's E-commerce Fighting Formula

    16 Dec 2014 | 3:36 pm
    A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real estate in history, outdoing Tiffany. As a result, Microsoft has stores which mimic Apple. Samsung does as well. More importantly, many retailers emulate the look of Apple stores. Who would have thought two decades ago that retailers had anything to learn from the computer industry? This is part of the reason their head of retail was lured away some years back to turn J.C. Penney around. This failed spectacularly. The question is, can Apple’s magic be…
  • Thoughts on ThinkGeek Customer Service

    16 Dec 2014 | 12:50 pm
    I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a response. They do say there is a 48-hour window which technically ends tomorrow but I’m not very patient. Interestingly the hold time via phone is 88 minutes for the 11th person in the queue. The hold time for chat is shorter – I’m 44th in the queue and the hold time is around 24 minutes. That's under 30 seconds per person, as opposed to eight minutes by phone. During the holidays I suggest companies answer email more quickly, otherwise…
  • New T-Mobile Pay as You Go LTE Pricing Changes Everything

    15 Dec 2014 | 9:37 am
    Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced to purchase one of the monthly variety which could cost $35 per month and more with taxes and fees added in. Many people however don’t need to have access to data at all times. They can use texting and calling when in the car and then access wireless data when stationary at a coffee shop or even using their cable provider WiFi. In fact, when stationary and on WiFi, many users can use iMessage, WhatsApp and VoIP calling – meaning they don’t need a wireless carrier at…
  • How Sony May be Fighting to Unleak its Information

    12 Dec 2014 | 8:01 am
    The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent or actors has been released. In just one incident a director called Angelina Jolie a spoiled, untalented, egomaniacal Brat. Then there were racially charged comments about President Obama. A leak of tens of thousands of salaries and social security numbers. The leak of contractor salaries, movies and discussions regarding costs related to movies. And we are just getting started… Expect more. Recently I saw an analyst say the leak is worth $100 million…
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    Comunicano

  • Sonim Technologies’ Indiegogo Campaign Passes Goals

    Adrianne Buchta
    18 Dec 2014 | 10:15 am
    Goal Passed, Sonim has Explorers in 33 Countries Who Embrace Worlds’ Most Ultra-Rugged Smartphone SAN MATEO, Calif. -- Dec. 18, 2014 — Sonim Technologies, Inc. today announced that over the weekend it has surpassed its initial goal of raising $150,000 through sales of the Limited Edition Sonim XP7 Extreme™ Android smartphone in anIndiegogo campaign.  Sonim’s campaign, which ends Jan. 6, 2015, has sold Sonim’s ultra-rugged smartphones to new, active explorers in 33 countries. “Through Indiegogo we’ve been able to connect with consumers around the world using a new,…
  • FreedomVoice Achieves Platinum Level as Polycom Choice Partner

    Danielle Ross
    2 Dec 2014 | 3:23 pm
     Encinitas, Calif. – DEC. 2, 2014 – FreedomVoice, a leading provider of hosted communications services for small and mid-size businesses, today announced it has been named a Platinum Level Polycom Choice Partner by Polycom, Inc. Now organizations that want world-class telephony services can turn to FreedomVoice’s nationwide network of managed service provider (MSP) partners for customized, hosted solutions that address their unique needs. Polycom’s award-winning Choice Partner Program emphasizes skills development, specialization and other value-added activities. The Platinum…
  • SONIM TECHNOLOGIES (TM) TO USE INDIEGOGO TO ENTER ACTIVE SPORTS MARKET; LIMITED-EDITION RUGGED XP7 EXTREME (TM) SMARTPHONE TO GO ON SALE NOV. 25

    Adrianne Buchta
    25 Nov 2014 | 11:02 am
    Sonim Leveraging New Route to Reach Consumers  SAN MATEO, Calif. (Nov. 25, 2014) – Sonim Technologies, Inc.TM today announced the start of the Limited Edition Sonim XP7 ExtremeTM Android Smartphone crowdfunding campaign on Indiegogo. The rewards-based program targets active-sports enthusiasts who need a smartphone that meets their demanding lifestyle and can stand up to the most rigorous conditions that they may encounter. Sonim, best known for making the toughest mobile phones used by people who work in extreme environments, chose Indiegogo to reach the site’s rapidly expanding…
  • SONIM RUGGED SMARTPHONE WITH AT&T’S ENHANCED PUSH-TO-TALK NOW AVAILABLE AT&T

    Adrianne Buchta
    21 Nov 2014 | 10:17 am
    SAN MATEO, Calif. (Nov. 21, 2014) – Sonim Technologies today announced that AT&T1 will be the first carrier in the United States to offer its ultra-rugged model XP6 LTE Android smartphone starting today. Sonim is an industry leader in manufacturing tough mobile phones that can be used in some of the most difficult work environments. The Sonim XP6 is available for $0 down at $17.50 per month on AT&T Next 24 agreement; $0 down at $21.88 on AT&T Next 18 agreement; $0 down at $26.25 on AT&T Next 12 agreement; $149.99 with a standard two-year contract; or $524.99 with no…
  • Ultra Mobile Invites Customers to Personalize Their Prepaid International Mobile Plan

    Adrianne Buchta
    28 Oct 2014 | 5:02 am
    UltraUp – Add A Little, Get A Lot.  Allowing Customers to Select What they Want, When They Want.  Costa Mesa, Calif – (Oct. 28, 2014) – Ultra Mobile today announced that its new UltraUp option breaks the pricing mold of traditional prepaid mobile rate plans by offering the first “customizable plans” for subscribers of its international mobile services. Unlike the more traditional predetermined rate plans, UltraUp gives subscribers the ability to add more international call credit or data bundles to any of its plans, any time during the month. The UltraUp personalization…
 
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    IP Carrier

  • Does Apple Pay Have to Catch PayPal or Starbucks?

    Gary Kim
    20 Dec 2014 | 5:05 am
    Apple Pay in November 2014  was responsible for one percent of digital payment transaction volume (measured by dollar amount), according to ITG Investment Research. Google Wallet, which launched in 2011, accounted for four percent of digital payment transaction volume in November 2014. Apple Pay could pose a major threat to market leader PayPal's current dominance of the mobile payment space, according to Steve Weinstein, ITG senior Internet analyst. PayPal was used by close to half of online consumers in 2012, so the trick is to leverage that position in the proximity payments business…
  • T-Mobile US Plans LTE over Wi-Fi, Possibly in 2015

    Gary Kim
    19 Dec 2014 | 10:12 am
    Long Term Evolution over Wi-Fi represents one more way mobile and other service providers are combining licensed and non-licensed spectrum assets to underpin their businesses. As planned, T-Mobile US will use 5-GHz Wi-Fi spectrum to complement its primary use of licensed 4G LTE spectrum, probably mostly in high-density areas, and primarily at peak hours of mobile usage in those areas. LTE Advanced over Wi-Fi is seen as an approach well suited to small cells that mobile operators plan to deploy in high-density areas, primarily to support higher bandwidth in the downstream. As mobile operators…
  • Google Delays Next Google Fiber Decisions

    Gary Kim
    19 Dec 2014 | 9:15 am
    Google is delaying any announcement of  the next possible Google Fiber markets until 2015, a move that is not necessarily unusual, for a firm new to the business of building expensive and laborious local access networks. The delay affects Portland, Ore., in addition to other areas including  Atlanta, Charlotte, Nashville, Phoenix, Raleigh-Durham, Salt Lake City, San Antonio and San Jose.To be sure, a number of other potential Google Fiber gigabit network deployments also seem to be on hold, at least until early 2015. In February 2014, Google Fiber announced that it was exploring…
  • IoT Market Won't Be as Big as Forecast, Near Term

    Gary Kim
    19 Dec 2014 | 5:43 am
    Despite a recent change of terminology--”Internet of Things” being preferred over the original term “machine to machine,”--it is likely that most of the incremental application and access revenue generated in the broad IoT markets will be created by M2M applications such as sensors.Perhaps notably, Gartner in 2014 named “Internet of Things” at the peak of the hype cycle, after noting in 2012 nd 2013 that the peak of  unrealistic expections was approaching. What that suggests is that observers soon will become aware that progress is not as rapid as once believed, deployments…
  • U.K. Mobile Investment in "Notspots" Also Not Profitable?

    Gary Kim
    18 Dec 2014 | 6:02 am
    U.K. mobile operators have agreed to invest £5 billion to alleviate coverage "notspots" acorss the United Kingdom by 2017, ensuring voice and text messaging access on the part of the biggest four mobile operators across 90 percent of the U.K. land mass by 2017.Had the voluntary agreement not been reached, the U.K. government was prepared to force mobile operators into mandatory roaming agreements. The new investments will extend coverage from all four mobile operators to 85 percent of geographic areas by 2017, up from 69 percent at present. As with most universal service requirements, it is…
 
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    Alec Saunders

  • bitHound wants to help you write better code.

    alec
    1 Dec 2014 | 10:05 am
    You may have seen last Monday’s announcement that Kitchener-based bitHound has taken $2 million in investment, led by Michael Wekerle. Monday afternoon I dropped by bitHound’s offices to meet with two of bitHound’s co-founders Dan Silivestru and Gord Tanner, and find out what all the excitement was about. bitHound’s value proposition is pretty simple. To quote from bitHound’s cofounder and CEO, Dan Silivestru: “It’s not hard to write code. But it is hard to write high-quality, maintainable software. Our goal is to become a trusted member of a development team, providing valuable…
  • Native Apps are not part of the web, John Gruber

    alec
    18 Nov 2014 | 12:26 pm
    “War is peace. Freedom is slavery. Ignorance is strength.” – George Orwell, 1984  Reading John Gruber’s Native Apps Are Part of the Web feels like reading a George Orwell novel.  Gruber argues that native apps are simply alternative interfaces to HTML, but that they both connect to the same back-end.  Therefore, they are part of the web.  What he’s describing is a client-server app, which was the predecessor model to web applications.  As an industry we abandoned the client-server model in the late 1990’s because…
  • Excuse the dust

    alec
    17 Nov 2014 | 7:40 pm
    You might have noticed that the blog is looking a little different.  I’m updating the theme to the latest version of Thesis (2.1) which is not completely compatible with Thesis 1.8.  That’s what I used to build this blog originally. Anyhow, now that I’m outside of BlackBerry, and not subject to the usual oversight that a corporation might demand of a blogger, it’s my intention to get back to writing here on a regular basis. There are just a few cracks in the plaster in the meantime.
  • So long, farewell, auf wiedersehen, goodbye!

    alec
    7 Oct 2014 | 6:52 am
    In September of 2011, I sat down with the BlackBerry Developer Relations team, after being introduced as their new leader. I vividly remember telling the group that opportunities like BlackBerry 10 only come along rarely in a person’s career; that we were all going to work harder than we had ever worked before; that we were going to learn from each other; that it would be a roller coaster to get there; and that once BlackBerry 10 had launched, we would all look back on that experience as a “career defining moment”. They gave me their support and loyalty and we accomplished truly…
  • Win a BlackBerry Passport Courtesy of Morten Lindstrom

    alec
    19 Sep 2014 | 9:36 am
    I just got the  following email from Morten Lindstrom — my friend who’s running a fundraiser to save his wife Nicole’s life.  She suffers from sickle cell anemia.  Anyway, long story short, he’s put together a raffle of a new BlackBerry Passport for anyone making a donation of $20 or more. Details below…   A BIG Thank you, for helping with our fundraiser! Here are some important information, and opportunities for you: With all your help, we have managed to get access to better medication, that has given us some more time, and we now have a good chance…
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    Recent posts on No Jitter

  • How IoT Endpoints Measure an Environment

    18 Dec 2014 | 9:35 pm
    By Gary AudinSensors are the biggest catalyst to the "big data" explosion associated with the Internet of Things. Here's how they'll provide information.
  • Start Thinking About Pushing Fiber out Farther

    18 Dec 2014 | 9:35 pm
    By Matt BrunkEnterprises should take any opportunity they can find to start deploying fiber to replace copper.
  • UC Management: Moving Toward One Pane, No Pain

    17 Dec 2014 | 9:57 pm
    By Zeus KerravalaFrom adding rich sets of configuration templates to building process wizards, UC management vendors are working to address their tool shortcomings.
  • Podcast: Interview with Debra Ruh - Part 1

    17 Dec 2014 | 9:00 pm
    By Guy ClinchGuy interviews Debra Ruh, CEO and founder of Ruh Global Communications, a strategic communications & digital marketing firm helping corporations strategically include people with disabilities.
  • Are We Wasting Money on UC?

    16 Dec 2014 | 9:57 pm
    By Irwin LazarAn emerging class of applications threatens to disrupt the UC market by bringing consumer-like functionality, and more importantly, ease of access, into the business world.
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    Recent posts on No Jitter

  • How IoT Endpoints Measure an Environment

    18 Dec 2014 | 9:35 pm
    By Gary AudinSensors are the biggest catalyst to the "big data" explosion associated with the Internet of Things. Here's how they'll provide information.
  • Start Thinking About Pushing Fiber out Farther

    18 Dec 2014 | 9:35 pm
    By Matt BrunkEnterprises should take any opportunity they can find to start deploying fiber to replace copper.
  • UC Management: Moving Toward One Pane, No Pain

    17 Dec 2014 | 9:57 pm
    By Zeus KerravalaFrom adding rich sets of configuration templates to building process wizards, UC management vendors are working to address their tool shortcomings.
  • Podcast: Interview with Debra Ruh - Part 1

    17 Dec 2014 | 9:00 pm
    By Guy ClinchGuy interviews Debra Ruh, CEO and founder of Ruh Global Communications, a strategic communications & digital marketing firm helping corporations strategically include people with disabilities.
  • Are We Wasting Money on UC?

    16 Dec 2014 | 9:57 pm
    By Irwin LazarAn emerging class of applications threatens to disrupt the UC market by bringing consumer-like functionality, and more importantly, ease of access, into the business world.
 
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    UCStrategies.com Articles Feed

  • Avaya Engages, New Strategy or ?

    Phil Edholm
    16 Dec 2014 | 7:25 am
    Avaya held an all-day Silicon Valley coming out party for the strategy and direction of the company going forward. It was intended to focus on what Avaya sees as its transformational path forward and how the company intends to succeed in the evolving communications, collaboration and customer interaction marketplace.
  • Comprehensive WebRTC Ecosystem Report Available

    Phil Edholm
    15 Dec 2014 | 7:21 am
    With Microsoft announcing support for WebRTC and agreements on codecs, adoption is escalating. There is a wide range of companies delivering WebRTC-based solutions, tools and components. How do you keep track of what is happening in this transformational world? The WebRTC Ecosystem Report is the most comprehensive description and analysis of companies and offerings based on WebRTC technology that has ever been produced.
  • Mobile Business Customers Need “UBI” Not Just “UC”

    Art Rosenberg
    11 Dec 2014 | 6:50 am
    What used to be a dependency on phone calls to a “call center,” had moved through the “contact center” that also handled email and fax, to what I now describe as a cloud-based “Unified Business Interaction” (UBI) center. That description also helps shift the old, heavy focus on live, voice-only customer assistance to multimodal self-service applications, enhanced with live assistance as a flexible option on demand (screen share, email, text chat, voice, video, social).
  • Avtex Announces Hosted Lync as a Service Offering

    UC Newsroom
    11 Dec 2014 | 6:00 am
    Avtex announced today it is adding Hosted Lync Voice to its suite of offerings. Called Avtex Voice, this new offering will help organizations reduce costs while providing a fully integrated communications and collaboration platform in a secure hosted environment.
  • 2015 Cloud UC Predictions

    UCStrategies Guest Contributors
    10 Dec 2014 | 9:05 am
    The strongest growth segment for UC has been cloud UC. 2015 is poised to deliver more of the same strong growth, due to several trends and opportunities I predict will become reality. Here are my 2015 cloud UC predictions.
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    NFC World+

  • McDonald’s introduces Bluetooth beacon offers

    Rian Boden
    19 Dec 2014 | 11:36 am
    Twenty-six McDonald’s franchises in Columbus, Georgia have installed Bluetooth beacons that can be used to deliver coupons, alerts, employment opportunities and customer satisfaction surveys directly to a consumer’s smartphone as they enter a participating location.... Read the rest of McDonald’s introduces Bluetooth beacon offers at NFC World+.
  • RBC adds HCE to mobile payments app

    Rian Boden
    19 Dec 2014 | 11:08 am
    Royal Bank of Canada (RBC) has added support for host card emulation (HCE) to its RBC mobile app, “allowing Canadians to pay with most Android mobile phones without worrying about being on the right mobile... Read the rest of RBC adds HCE to mobile payments app at NFC World+.
  • Mozido buys CorFire

    Rian Boden
    19 Dec 2014 | 8:50 am
    Cloud-based mobile payments platform provider Mozido has acquired the majority ownership of mobile commerce specialist CorFire, previously wholly-owned by South Korean IT services provider SK C&C. “By adding [Corfire’s] strength in NFC-enabled mobile wallets to... Read the rest of Mozido buys CorFire at NFC World+.
  • Touch ID patent adds fingertip motion

    Rian Boden
    19 Dec 2014 | 8:31 am
    Future iPhones may use a combination of Touch ID and fingertip motion to protect access, a recent Apple patent application has revealed. “An electronic device may include a finger biometric sensor, a display and a... Read the rest of Touch ID patent adds fingertip motion at NFC World+.
  • Brixton Pound to add NFC

    Rian Boden
    19 Dec 2014 | 8:18 am
    Brixton Pound (B£), a local currency designed to encourage consumers to spend in independent businesses, is to launch an NFC ‘tap and pay’ service in 2015. “The currency will implement contactless payment terminals for B£... Read the rest of Brixton Pound to add NFC at NFC World+.
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    RingCentral Connect

  • Business Communications Never Sleep in 2015

    Evie Goldstein
    19 Dec 2014 | 12:24 pm
    As the new year roles around, change is in the air.  IT managers and business executives are looking ahead to the new year, and it’s clear cloud technology and the growing mobile workforce will play a major role in how work gets done and how employees communicate.  A recent uSamp survey, commissioned by RingCentral, proves […] The post Business Communications Never Sleep in 2015 appeared first on RingCentral Connect.
  • 5 Ways You Need To Improve Your Professional and Personal Brands [Friday Five]

    John Rampton
    19 Dec 2014 | 5:23 am
    As a business owner or entrepreneur, you have two kinds of brands: professional and personal. While they might seem mutually exclusive, one can negatively impact the other. Everyone has heard stories about CEOs and business leaders caught up in a personal scandal. Whether you express personal opinions on Facebook, tweet about politics, or choose your […] The post 5 Ways You Need To Improve Your Professional and Personal Brands [Friday Five] appeared first on RingCentral Connect.
  • How To Craft the Perfect Networking E-mail

    Danielle Radin
    18 Dec 2014 | 5:30 am
    Networking is a critical skill to have when trying to land a job nowadays. While networking may seem like it is for extreme extroverts, only 70% of the population is considered to be extroverts. That means that there are other ways to network besides face-to-face interactions. One of these ways includes E-mail. E-mailing a potential […] The post How To Craft the Perfect Networking E-mail appeared first on RingCentral Connect.
  • Future-Proof Your Communications System

    Danielle Radin
    17 Dec 2014 | 5:15 am
    For IT teams dealing with classic on-premise PBX systems, striving to sustain high communication levels can be a huge source of frustration. Valiant IT teams have hacked their PBX systems to the straining point but still can’t find the performance they need or the flexibility and scalability they crave. PBX and IP PBX systems were […] The post Future-Proof Your Communications System appeared first on RingCentral Connect.
  • Pacific BMW Discovers Reliability in Communications with RingCentral

    Evie Goldstein
    16 Dec 2014 | 5:30 am
    The premier BMW dealership in Southern California Pacific BMW is one of the largest BMW dealerships on the West Coast. Founded in 1982, the dealership has experienced exponential growth in providing its customers with a variety of automotive solutions. The dealership has a wide range of new and pre-owned vehicles as well as a highly […] The post Pacific BMW Discovers Reliability in Communications with RingCentral appeared first on RingCentral Connect.
 
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    Aspect Blogs

  • Infographic: Five Customer Service Personas – Which One Are You?

    Tim Dreyer
    19 Dec 2014 | 4:00 am
    Do you know who your customers are dealing with? If not, a new Aspect research study of companies offering customer service will help you find out. The Customer Service Personas study, commissioned by Aspect and conducted by GfK Custom Research, LLC, is a two-part qualitative (17 respondents) and quantitative (629 respondents) survey of customer service decision makers at the senior manager level and across the retail, travel/hospitality, healthcare, financial services and telecommunications industries. From this data, we uncovered five main groups that companies fall into based on their…
  • An Interesting Year for Healthcare

    Kathleen Schroeder
    18 Dec 2014 | 5:00 am
    Looking Back at 2014 Somehow the end of the year is almost here. The holiday season is just around the corner and many of you are already reflecting on the past several months. In my opinion, the ancient Chinese saying, “May you live in interesting times,” is a pretty accurate way to sum up this year in healthcare. It’s been an “interesting” year on pretty much all fronts. Few other healthcare initiatives have proven to be as interesting as the Triple Aim. The Institute for Healthcare Improvement established the Triple Aim as an approach to optimizing health system performance…
  • WebRTC and Standardization – An Interview with Our Man in the W3C, Dan Burnett

    Tobias Goebel
    17 Dec 2014 | 6:15 am
    I talked to Dan Burnett last week to hear the latest&greatest about WebRTC, the exciting technology that enables and standardizes real-time communication on the Web. While we tried to shorten the interview for quicker consumption, we found that almost all of what Dan said was too relevant to shorten. What follows is a slightly abbreviated version of the interview below. You can also listen to the full recording of the interview. The full transcript is available here. Tobias: Good morning. I’m here with Dan Burnett, a colleague who is not only our voice and ear in the standards bodies,…
  • Disposable Apps and Their Place in Your Mobile Customer Care Strategy

    Tobias Goebel
    15 Dec 2014 | 5:00 am
    When thinking of mobile customer care, most people tend to think of mobile apps. Mobile native apps are indeed a great way to expose pretty much all channels available on a smartphone (see my recent blog about why mobile isn’t a channel) and offer great self-service as well, but there are three main drawbacks with them: Change management can be costly with deployment complexities around app store approvals and the cost of specialized mobile app developers. If you rely on an outside firm to make changes to your mobile app, you additionally suffer from slower time to market. Customers need to…
  • Is There a “Wrong” Channel for Customer Engagement?

    Evan Dobkin
    12 Dec 2014 | 5:00 am
    Recently, Director of Emerging Technologies, Tobias Goebel, detailed howmobile is not a channel, but rather it is a platform that enables multiple methods of communication on the way to an appealing customer experience. Customers don’t differentiate between channels as companies do. Therefore, the new goals of customer engagement are not only focused on being available on all channels that customers want to use to engage with companies, but on making that experience seamless. The cloud has enabled new channels to develop and deploy at such a rapid pace that companies may feel like they’re…
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    SPS blogs

  • The Next Big Thing: Everything?

    Domenick Wissel
    18 Dec 2014 | 5:07 am
    Posted by:: Domenick WisselIT IndustryWhat will be the next big business technology in 2015 and beyond? The answer depends on whom you ask. 2015’s knocking on the door, so if you’re still unsure about where you should focus your efforts in the new year, the time has come to make a decision. Adopting video seems like a logical place to start, doesn’t it? Gartner predicts that live video will become as popular as the selfie by 2017, and as such it will be imperative for your business to use video to interact with customers in a more meaningful manner. Essentially, video will serve as…
  • Voice of the Customer Heard Loud and Clear

    Domenick Wissel
    25 Nov 2014 | 5:03 am
    Posted by:: Kathy SobusCustomer ExperienceLast month, I had the pleasure of facilitating a roundtable discussion at the 10th Anniversary Customer Contact 2014, West: A Frost & Sullivan Executive MindXchange. The experience was unlike any other I’ve had at similar events. The group helped me gain greater clarity about the state of Voice of the Customer efforts not only in the realm of the contact center but throughout the organization as a whole. The thought leadership that emerged from the event has remained top of mind, so I felt compelled to share some of the learnings that made…
  • Drifting to the Cloud

    Domenick Wissel
    20 Nov 2014 | 4:55 am
    Posted by:: Theresa GoodreauCloud/Managed ServicesOvercast days are ahead for IT—and by that I mean companies will continue to adopt cloud at a slow but steady rate, according to the 2014 IDGE Cloud Computing Survey. The benefits are clear: not only do companies cut costs when they migrate to the cloud, they also become more agile and improve functionality for users. Out-of-date and unwieldy systems are identified and removed or combined, resulting in a well-integrated infrastructure. Despite these benefits, not all companies are embracing cloud computing with open arms.
  • Is This The Future? Microsoft Lync/Skype Announcement

    Domenick Wissel
    14 Nov 2014 | 9:01 am
    Posted by:: Michael LeugsVideoThis week, Microsoft announced that the next version of Lync will be branded “Skype for Business” – representing (according to a Microsoft FAQ) a union of “the familiar experience … of Skype with the enterprise security, compliance and control of Lync.” The difference will be obvious, with “a new client experience, new server release, and updates to the service in Office 365” (again from the FAQ).  It will be a major release, but the question is, what new business capabilities will this change bring to the platform? I don’t have a crystal…
  • Evolved Communicator?

    Domenick Wissel
    11 Nov 2014 | 5:32 am
    Posted by:: Michael LeugsSIPWhat’s your organization’s stage of communication evolution? The latest communication advances provide real business advantages that enable you to compete in new ways. Are you taking advantage of the latest advances? A brief history… PSTN: Public Switched Telephone Network: The baseline to which everything must be backward-compatible. Evolution stage: Bacteria. KTS – Key Telephone System: Introduced basic multi-line switching to PSTN networks, for business use (now obsolete). Evolution stage: Trilobite. TDM PBX – Time-Division Multiplexed Public…
 
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    Exotel

  • Never Miss a Customer Call

    Shivakumar Ganesan
    16 Dec 2014 | 5:24 am
    Integrate Exotel with your Helpdesk Software to Never Miss a Customer Call Every business that works with Exotel, irrespective of the size or nature of their business, wants to ensure one thing – never miss a customer call. It doesn’t matter if that call you missed is from a potential client or an existing one. For a potential client, your competitor is just as enticing as you are. For an existing one, it’s a missed opportunity to be there for your customer at the first instance. Not missing a customer call is the absolute basic thing to keep in mind while setting up your…
  • Cut your Operational losses by 80% with Exotel’s Cash on Delivery Verification

    Vigil Viswanathan
    2 Dec 2014 | 4:10 am
    I was browsing through some e-commerce related news the other day, and I chanced upon this . It is wonderful to see one of India’s oldest organization, more than two centuries old latch on to the Indian e-commerce juggernaut. E-commerce companies are trying to reach a considerable number of customers who are still not buying online or still are not comfortable about paying online using a credit or a debit card. And the path they have embarked upon to reach out to them is “Cash on Delivery”(COD). The e-commerce players themselves believe that COD is the biggest enabler for the growth of…
  • Make calls at the speed of thought with Exotel’s Chrome plugin

    Karthikeyan K
    16 Oct 2014 | 5:21 am
    Most of us find the few steps between intent and action to be annoyingly long. We’d like to complete the repetitive, routine stuff asap and get to the important ones. So it is with making a call as well. For eg: Once you’ve decided to call up a person from your mobile phone, the steps that it takes from your intent to actually talking to that person is pretty boring. Like picking up your phone, unlocking it, searching for the contact and then calling the number. So things like speed diallers, bluetooth + voice commands become really useful tools to reduce the time it takes to make calls.
  • {Customer Success Story} SMS in local languages increased referral by 26%

    Sanjeeth Kumar
    10 Oct 2014 | 4:41 am
      In what language do you converse with your customers who call into your call centre? In what language are your marketing and sales calls? Is it predominantly in regional languages? If yes, why leave out your SMS communications in English? Using Exotel, you can send out SMS is any of the languages, be it part of your call flow, or from the dashboard or as just a SMS campaign. Some of our customers have done some very good integration with SMS, and have experimented with sending out regional SMSes and have found encouraging results. A case study in numbers       One of our…
  • Do we have enough “Alone time”?

    Shivakumar Ganesan
    30 Jul 2014 | 4:31 am
    I was sitting alone at home one day with nothing particular to do. Many clashing thoughts in my mind started to slowly calm down and I reached a moment when I was finished analyzing thoughts that were bothering me or needing my attention (at least at that moment). At that bliss, my senses were in full control and I was able to observe the faintest sounds and the lightest movements. I felt rejuvenated and excited. I then wondered, as a society, Do we give importance to “Alone time”? I defined Alone time as: When you don’t have anyone around for companionship and have…
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    GetVoIP: Communications Solutions Guide

  • The 10 Best Cloud Computing Books of 2014

    Reuben Yonatan
    15 Dec 2014 | 10:46 am
    The internet is packed with information about cloud computing. In fact, here at GetVoIP we like to think we have a valuable contribution to make in that arena. When it comes to getting a coherent, big-picture, start-to-finish view of a subject, however, sometimes it’s hard to beat a good old book. We’ve taken a look at some of the hundreds of titles on the subject that were... Read More
  • The 10 Best CRM CEOs to Work for in 2015

    Reuben Yonatan
    10 Dec 2014 | 9:16 am
    It’s a good time to be looking for a job in the CRM industry. Every week, the customer relationship landscape grows more complex as social media channels proliferate and Big Data becomes a bigger deal. The upshot is that dozens of CRM companies are urgently seeking to grow their teams in an effort to keep up with the surging demand. The market is evolving quickly and as a prospective... Read More
  • Telepresence vs. Video Conferencing: 3 Key Points to Know

    Charles Samuel
    9 Dec 2014 | 7:51 am
    "Telepresence" and "videoconferencing" are terms that are thrown around often in the world of telecommunications. While they both deal with communicating through audio/video remotely, it might be best to point out what separates one from the other. There are intrinsic differences in the goals and deployment of each service that make them both viable solutions for a business... Read More
  • Tech Employees Confess: Study Reveals 21% Steal from Work [Infographic]

    Reuben Yonatan
    2 Dec 2014 | 10:40 am
    From large-scale fraud to raids on the stationary cupboard, employee theft is an unfortunate reality. Recent estimates say that it accounts for up to $200 billion in losses across the country. Employee theft is a problem faced by companies of all sizes, but its impact on small and medium sized businesses can be disproportionately grave. Employees who steal come from all walks of life and a wide... Read More
  • SugarCRM vs Salesforce CRM Comparison For Large Business

    Robert Pepper
    25 Nov 2014 | 8:49 am
    CRM, or Customer Relationship Management, is a system for tracking and managing an organization's interactions with clients and potential clients. Primarily, it is a tool used to track, and hence improve and increase, sales. That said, CRM today encompasses a range of interactions, from hours-long in-person meetings to 140 character social media messages and everything in between. The... Read More
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    phone.com

  • Friendship and Feasting! Happy Holidays from Phone.com

    Sue Walsh
    16 Dec 2014 | 3:50 pm
    With our Phone.com team hailing from every corner of the globe, our international holiday potluck last Friday was truly spectacular. Sweet plantains from Nigeria, Chutney fish in banana leaves from India, scrumptious Swedish meat balls and traditional English mince pies to name just a few. Needless to say, we did not go hungry! My plate was laden with latkes and blintzes, lumpia and barfis, and they were all delicious! We dimmed the lights and lit candles, wished each other cheers, l’chaim and salud, and spent the afternoon celebrating a year of hard work and friendship. As the year…
  • Threads of Thankfulness

    Jeremy Watkin
    26 Nov 2014 | 3:34 pm
    Raise your hand if you cringe just a little bit when people hit “reply all” on company-wide emails.  I’m glad to see we’re in agreement.  In case you didn’t know, the holidays are the one time each year where “thread etiquette” goes out the window. In a recent company-wide email, I asked everyone to hit the dreaded reply all button and complete the following sentence: I am thankful for… These are four powerful words followed by a profound little view into the lives of each of my colleagues.  Our thread is up to 28 and counting.  The…
  • Happy Hour with John Frankel

    Jeremy Watkin
    21 Nov 2014 | 8:35 pm
    Several members of the Poway Phone.com team recently had the privilege of meeting with John Frankel from ff Venture Capital.  The food, drink, and discussion were all phenomenal and the future of Phone.com has never looked brighter! The post Happy Hour with John Frankel appeared first on .
  • Phone.com Ranked as One of the Fastest Growing Companies in America

    Derrick Lewis
    17 Nov 2014 | 11:58 am
    Phone.com is proud to announce that we have been recognized as one of the fastest growing companies in North America on Deloitte’s 2014 Technology Fast 500™ ranking. Companies on this ranking achieved an average growth of 1,640 percent between 2009 and 2013, and continue to innovate in their respective industries. Phone.com’s CEO and co-founder, Ari Rabban, attributes the company’s success and continued growth to our feature-rich cloud platform and award-winning customer service, which is trusted by more than 25,000 businesses. Read the full article as featured on Yahoo!
  • Phone.com University – How to Change Your Outbound Caller ID Name and Number

    Derrick Lewis
    17 Nov 2014 | 7:11 am
    When was the last time that you answered a call on your cell phone that showed up as Unknown on the caller ID? If you’re like most people, then you like to know who is calling you so you can respond appropriately. As a business owner at Phone.com, we have two great features that allow you to set your desired caller ID number and name within your account settings. Before we dive into setting this up, I would like to clarify two important facts: The caller ID name can only be set for a United States local number on your account. We publish your caller ID name information to the National…
 
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