Unified Communications

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  • Phoning Home? Ily Reimagines the Landline as Smarter - Top Tech News

    UNIFIED COMMUNICATIONS - Google News
    2 Aug 2015 | 12:00 am
    Phoning Home? Ily Reimagines the Landline as SmarterTop Tech NewsIlan Abehassera had a communication problem. As a father of three young children who traveled a lot, it was hard for him to stay in touch with his family. He could call the home telephone, but then he could speak to only one family member at a time. He
  • YipTV Offers Free Trials for International TV

    Communications and Technology Blog - Tehrani.com
    28 Jul 2015 | 3:34 pm
    The news of OTT video growth hasn’t abated – Netflix continues to impress with earnings, Verizon reportedly has a new millennial-aimed OTT mobile-service named Go90 and recent studies have shown Latinos are far more likely to stream using OTT services than the average consumer. This segues nicely with a company I’ve written previously about - YipTV.. A company which can do to TV what Vonage did to telephone service. In a nutshell, for $15 per month you get access to Latin American and European content which could cost you over $100 if you were to get similar service from the…
  • YipTV Enhances ‘Free TV’ Offer to Include 17 International Channels for Unlimited Time with No Credit Card or Monthly Contract Required

    Comunicano
    Danielle Ross
    29 Jul 2015 | 5:00 am
    Over the Top (OTT) television service promises no-strings-attached, free Internet TV service WEST PALM BEACH, Fla. – July 29, 2015  – When YipTV launched in May, the company’s vision was to provide top-quality international programming to the 40 million residents in the U.S. who were not born here or are still deeply rooted to their home countries. Today, YipTV enriches its commitment to change the way we watch TV by enhancing its free TV offer -- including offering an unlimited mix of channels free with no credit card required at sign up. In addition to the channels offered free…
  • Phil Libin steps down as Evernote CEO, taps Googler Chris O’Neill

    Gigaom Search
    Stowe Boyd
    21 Jul 2015 | 6:38 am
    Phil Libin -- the founder and long-time CEO of productivity company Evernote -- has stepped down as CEO, and former Google exec Chris Neill will be taking on the CEO job…
  • Mobile Internet and IoT Will Drive 5G Use Cases, Execs Believe

    IP Carrier
    Gary Kim
    2 Aug 2015 | 1:06 pm
    A survey of 58 mobile operator executives finds fifth generation mobile networks (5G) primarily will be driven by mobile broadband and Internet of Things use cases.The survey, conducted by Heavy Reading, found 76 percent of respondents saw better broadband performance  key use case, while 74 percent found support for Internet of Things apps were a specific value of expected 5G networks.A third of respondents expect their company to launch commercial service before 2021. However the majority do not expect full commercial service until after 2022.Significantly, operator executives…
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    UNIFIED COMMUNICATIONS - Google News

  • Phoning Home? Ily Reimagines the Landline as Smarter - Top Tech News

    2 Aug 2015 | 12:00 am
    Phoning Home? Ily Reimagines the Landline as SmarterTop Tech NewsIlan Abehassera had a communication problem. As a father of three young children who traveled a lot, it was hard for him to stay in touch with his family. He could call the home telephone, but then he could speak to only one family member at a time. He
  • Netia Selects AudioCodes One Box 365™ for Hosted Unified Communications - PR Newswire (press release)

    29 Jul 2015 | 6:02 am
    Netia Selects AudioCodes One Box 365™ for Hosted Unified CommunicationsPR Newswire (press release)"The AudioCodes One Box 365 is an excellent product with great value, as it enables us to accelerate the deployment of our hosted unified communications with Office 365 services and bring reliable and easy to manage enterprise voice features to our ...and more »
  • Iowa Communications Network announces CenturyLink as its unified ... - CNNMoney

    29 Jul 2015 | 5:05 am
    Iowa Communications Network announces CenturyLink as its unified CNNMoney"The timing was right for ICN to collaborate with a managed service provider that incorporates a modernized phone system bundled with the additional voice efficiency and productivity services of unified communications," said Ric Lumbard, ICN's Ric Lumbard: CenturyLink to Provide Unified Comm Services in Iowa's Public SectorExecutiveBiz (blog)Iowa Communications picks CenturyLink's UcaaS productsTelecompaper (subscription)Market Update: CenturyLink Inc (NYSE:CTL) - Iowa Communications Network Jutia…
  • GlobalPhone Corporation Selects BroadSoft for Cloud Unified Communications ... - MarketWatch

    29 Jul 2015 | 5:05 am
    GlobalPhone Corporation Selects BroadSoft for Cloud Unified Communications MarketWatchExisting and prospective GlobalPhone Corporation business customers now gain access to UC-One(R) -- a full unified communications experience that enhances productivity for the increasingly mobile workforce by making voice, video, business directories, ...GlobalPhone Corporation Selects BroadSoft for Cloud Unified Communications CNNMoneyGlobalphone picks Broadsoft's BroadCloud platformTelecompaper (subscription)all 8 news articles »
  • Admiral Beverage Selects MegaPath Hosted Voice and Unified Communications - Business Wire (press release)

    28 Jul 2015 | 6:01 am
    Admiral Beverage Selects MegaPath Hosted Voice and Unified CommunicationsBusiness Wire (press release)PLEASANTON, Calif.--(BUSINESS WIRE)--MegaPath, a leading provider of voice, data, security and cloud services in North America, today announced that Admiral Beverage has selected MegaPath's Hosted Voice and Unified Communications (UC) solution.and more »
 
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    Communications and Technology Blog - Tehrani.com

  • YipTV Offers Free Trials for International TV

    28 Jul 2015 | 3:34 pm
    The news of OTT video growth hasn’t abated – Netflix continues to impress with earnings, Verizon reportedly has a new millennial-aimed OTT mobile-service named Go90 and recent studies have shown Latinos are far more likely to stream using OTT services than the average consumer. This segues nicely with a company I’ve written previously about - YipTV.. A company which can do to TV what Vonage did to telephone service. In a nutshell, for $15 per month you get access to Latin American and European content which could cost you over $100 if you were to get similar service from the…
  • Expect Cloud UC Player BroadVoice to Acquire and More Inside Scoop

    27 Jul 2015 | 3:18 pm
    BroadVoice begins to construct new headquartersBroadVoice has been having a great deal of success lately – they’re moving to a new HQ, ranking at 316 on the fastest growing U.S. company list by Deloite and adding new features to their hosted communications platform. To find out more I had a chance to interview company CEO Jim Murphy – I hope you find it useful. I’ve been seeing the BroadVoice name more than ever – what’s changed to make this possible? Our Cloud PBX product has been really gaining traction over the last 12 months.  The noise is coming…
  • How The Marketing Behind U.S. Presidential Campaigns Works

    27 Jul 2015 | 1:57 pm
    While social media has become a big factor in political donations in the last decade or so, its worth pointing out a holistic approach to campaign donations includes the phone. Telephone marketing is a very effective way in fact of reaching customers - which is why it became a victim of its own success - with an eventual government Do Not Call List. This list doesn't apply to political campaigns and moreover, the phone can be even more effective for politicians as a result of less competition from companies giving you free vacations if you listen to a time share presentation.Recently,…
  • How Tech is Disrupting China and India

    14 Jul 2015 | 3:32 pm
    The number of tech companies doing well and being launched is greater than at any time in history. Today, Facebook crossed the $250 billion dollar valuation mark in only three years following its IPO – a record. Moreover, it’s actually disrupting Google through its absolutely massive reach and the fact its woven into all our lives. Most recently, it’s launched an advertising network, has seen meteoric increases in video views and now wants to get a piece of the music video business. Google – although still considered a search monopoly has to fight the social media king…
  • IoT News: Smart Transportation, Smart Cities and Holograms you Touch

    2 Jul 2015 | 2:42 pm
    Smart transportation is on fire - it will be an almost $200 billion dollar by 2021 - and it is starting from a very small number today. This is massive growth - wow! I don't know about you but I can't wait for the day when my car helps me find an open parking spot - and perhaps even sort spots by cost or proximity depending on weather.From there - we go to smart cities - which of course makes sense because the cars need to speak with something besides themselves. Finally, Arduino has a new platform for IoT - wearable tech, robotics and a lot more.Check out the video news details below for a…
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    Comunicano

  • YipTV Enhances ‘Free TV’ Offer to Include 17 International Channels for Unlimited Time with No Credit Card or Monthly Contract Required

    Danielle Ross
    29 Jul 2015 | 5:00 am
    Over the Top (OTT) television service promises no-strings-attached, free Internet TV service WEST PALM BEACH, Fla. – July 29, 2015  – When YipTV launched in May, the company’s vision was to provide top-quality international programming to the 40 million residents in the U.S. who were not born here or are still deeply rooted to their home countries. Today, YipTV enriches its commitment to change the way we watch TV by enhancing its free TV offer -- including offering an unlimited mix of channels free with no credit card required at sign up. In addition to the channels offered free…
  • Apptrify Announces Hong Kong’s Pak Fah Yeow International Adopts Their Inspection and Service Mobile Workflow Solution

    Danielle Ross
    7 Jul 2015 | 5:00 am
      Customer makes, distributes well-known White Flower and other medicated products   SAN FRANCISCO – July 7, 2015 --Apptrify, the easy to use mobile-workforce-automation tool, today announced that Hong Kong’s Pak Fah Yeow International Limited (HKEX: 239), maker of the well-known White Flower Embrocation, or  “White Flower Alagesic Balm” as it is known in the U.S., and other brands of medicated ointments, has adopted Apptrify’s cloud based, self-service mobile workflow solution for inspection and service management teams.  Apptrify developed its mobile…
  • FierceOnlineVideo Names Broadband OTT Provider YipTV to Its List of ‘Fierce 15’ Companies in Online Video Services

    Danielle Ross
    24 Jun 2015 | 7:00 am
      Company honored to be selected one of 2015’s top providers of online video services    WEST PALM BEACH, Fla. – June 24, 2015 –YipTV, the fast-growing OTT broadband television service that brings live-channel broadcasts from around the globe to tens of millions of multi-lingual foreign-born consumers living in the United States, reflected on being selected to the FierceOnlineVideo “Fierce 15,” designating it as one of the this year’s top privately held providers of online video services. Of all the providers they evaluated, editors at FierceOnlineVideo found…
  • TruConnect and OTT TV Service YipTV Form Innovative Joint Marketing Agreement

    Danielle Ross
    18 Jun 2015 | 11:34 am
      Deal gives TruConnect mobile subscribers access to YipTV’s live-channel TV broadcasts DALLAS – June 18, 2015 -- TruConnect, a rising brand among U.S. mobile companies, and YipTV, a new Over The Top (OTT) broadband television service, today announced a joint marketing agreement under which TruConnect customers can access YipTV’s live-channel broadcasts of TV programs from around the globe in Q3 2015. The offer from TruConnect, which provides wireless voice, messaging and data services across the nation, and YipTV will be available for $14.99 per month. TruConnect and YipTV,…
  • YipTV Signs Pelé to Exclusive Contract as Brand Ambassador

    Danielle Ross
    11 Jun 2015 | 5:00 am
      Win for New OTT Broadband Provider of Personalized, Low-Cost TV Content   WEST PALM BEACH, Fla. – June 11, 2015 – YipTV, the new OTT broadband television service that brings live-channel broadcasts from around the globe to millions of multi-lingual consumers in the United States, announced today that it has signed world renowned Brazilian footballer Pelé to an exclusive contract as the company’s first world-wide brand ambassador.  Pelé, widely regarded as the greatest football / soccer player of all time, retains an immense following by fans around the world and…
 
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    IP Carrier

  • Mobile Internet and IoT Will Drive 5G Use Cases, Execs Believe

    Gary Kim
    2 Aug 2015 | 1:06 pm
    A survey of 58 mobile operator executives finds fifth generation mobile networks (5G) primarily will be driven by mobile broadband and Internet of Things use cases.The survey, conducted by Heavy Reading, found 76 percent of respondents saw better broadband performance  key use case, while 74 percent found support for Internet of Things apps were a specific value of expected 5G networks.A third of respondents expect their company to launch commercial service before 2021. However the majority do not expect full commercial service until after 2022.Significantly, operator executives…
  • Google and Apple Projected to Play Major Roles in Connected Car Market

    Gary Kim
    2 Aug 2015 | 11:33 am
    By 2020, perhaps 31 million cars will be using Android Auto and 37 million will be using Apple CarPlay, according to IHS, and that will cover nearly all cars launching connected car services, according to BI Intelligence estimates.Automotive Screen Projection Annual SalesBrand2015 Forecast*2020 Forecast*Android Auto643K31 millionApple CarPlay861K37 millionMirrorLink1.1 million17 million*Figures are roundedSource: IHS Auto Tech Software, Apps & Services Forecast, (March, 2015).Of the 220 million total connected cars on the road globally in 2020, Business Intelligence estimates consumers…
  • Facebook Now the Second Big Technology Firm to Build its Business on Advertising

    Gary Kim
    2 Aug 2015 | 10:13 am
    Google was the first major technology company to drive its revenues from advertising. Facebook is the second big tech firm to do so. But notice the rather steady contribution from payments. Amazon, some would say, is the first big tech firm to build its revenue around commerce. We might disagree about the threshold for calling a firm “major,” but payments is among the revenue streams that might someday support a major tech firm. Some might say Netflix is the first major technology firm to build a big business on content subscriptions. To be sure, that somewhat relies on the adage that…
  • OTT Subscription Video Revenue Could Double in Three Years, Execs Believe

    Gary Kim
    2 Aug 2015 | 10:02 am
    Premium over the top subscription video revenues are expected to grow from $4 billion in 2014 to between $8 billion 12 billion in 2018, a group of 45 industry entertainment industry and distributors believe. But the eventual market is the $104 billion now spent on linear video subscriptions. But there are many uncertainties. It is unclear whether the new OTT market presents a revenue opportunity bigger, smaller or equivalent to today’s linear business.Some would say history suggests the future market might be smaller than today’s market, while others would say logic suggests a market…
  • Windows 10 Uses Peer-to-Peer for Software Updates: You Might Want to Tell Your OS If You Have a Metered Connection

    Gary Kim
    2 Aug 2015 | 7:40 am
    A feature of Windows 10 designed to provide faster downloads of app and feature updates is the use of a peer-to-peer protocol that could result in one user’s bandwidth being used by the update feature to send data to other users. “In addition to downloading updates and apps from Microsoft, Windows will get updates and apps from other PCs that already have them,” Microsoft says.“When Windows downloads an update or app, it will look for other PCs on your local network that have already downloaded the update or app using Delivery Optimization,” Microsoft say.Windows then downloads…
 
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    Mark Collier's VoIP/UC Security Blog

  • New Calling Number/Caller ID Spoofing Tool

    voipsecurityblog
    2 Aug 2015 | 10:28 pm
    A new Internet based tool is available now to simplify making calls with spoofed calling number. The main difference with this tool, is that it only accepts Bitcoin, so it is more anonymous. It certainly lowers the bar provides another tool for those performing social engineering. I included a few links below the image with more information.     Article in SC Magazine Article in Security Affairs Of  course serious social engineers and phone scammers have their own tools, usually sitting behind their own Asterisk server, so they have a lot of control over what their calls…
  • The National Law Review Talks About Telephony Denial of Service (TDoS)

    voipsecurityblog
    24 Jul 2015 | 9:10 am
      The National Law Review included a brief article on Telephony Denial of Service. Mostly talking about the impacts to health care and emergency services. Check out the article at the link below: Link to National Law Review Article on TDoS 
  • The Department of Homeland Security (DHS) and SecureLogix Team on TDoS Research

    voipsecurityblog
    10 Jul 2015 | 11:24 am
    For those following my blog, you know that Telephony Denial of Service (TDoS) is a flood of unwanted inbound calls, typically to an enterprise contact center. The calls can arrive at any enterprise or any part of an enterprise, but are normally targeted at critical voice lines. This includes 911, other public safety numbers, hospital emergency rooms and intensive care units, key parts of financial contact centers, and other organizations.  TDoS attacks are the most significant form of voice-related DoS, because they involve malicious calls, are easy to generate, and can affect…
  • How Pakistan Helped Capture a Criminal Responsible of Millions in Toll Fraud

    voipsecurityblog
    23 Jun 2015 | 9:45 am
    This is one of the best articles I have read in a while. It covers how Pakistan captured multiple individuals on the FBI's most wanted list - responsible for millions of dollars of toll fraud and International Revenue Sharing Fraud (IRSF). It also covers some of their techniques. Toll fraud/IRSF isn't sexy, but it is definitely a way to make money. http://www.ibtimes.com/inside-story-how-pakistan-took-down-fbis-most-wanted-cybercriminal-1860808
  • New VoIP Security Penetration Testing Tool - Bluebox-ng

    voipsecurityblog
    22 Jun 2015 | 9:48 pm
    Here is a link to a YouTube video describing a new VoIP Security scanner/penetration tool named "Bluebox-ng". I have not played with it, but it looks pretty cool. It has been a while since we have seen any new VoIP security tools. https://www.youtube.com/watch?v=9OSvqjxMZBs
 
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    UCStrategies.com Articles Feed

  • Time to Drop the Anchor

    Dave Michels
    30 Jul 2015 | 1:20 pm
    There are two times when it makes more sense to go with UCaaS than a premises-based UC anchor: always and now. There was a time when premises-based solutions made the most sense - basically when there wasn’t a choice. UCaaS has been evolving now for over a decade and it now offers a robust set of benefits. There are lots of reasons why UCaaS stands out. Here’s five...
  • And Now for Something New – A UC Application Contest

    Phil Edholm
    30 Jul 2015 | 11:00 am
    NEC recently introduced their new UT880 smart desk phone. I think NEC may be on to something; they have added the Android capability so the screen is essentially a tablet, and apps can be developed for the device. NEC is running a UT880 App Challenge contest for suggestions on how to use this capability.
  • Nectar to Provide Generation-e With Comprehensive Monitoring and Diagnostics for Their Skype for Business Solution Offer

    UCStrategies Staff
    30 Jul 2015 | 6:51 am
    Nectar Services Corp. announced they will be the solution provider for Generation-e's Premier Skype for Business managed offerings. Generation-e is a recognized leader in the Australian market supporting Unified Communications solutions and is a Microsoft Gold Communications Partner.
  • New Research - What SMBs Think About UC

    Jon Arnold
    24 Jul 2015 | 8:36 am
    Metaswitch Networks conducted a study in conjunction with Edgewater Networks about VoIP and UC in the SMB space. With their permission, I have extracted selected highlights from the research focused specifically on UC, as the data will help quantify what many have long suspected about how SMBs view this opportunity.
  • M2M, IoT, and UC

    Joseph Williams
    20 Jul 2015 | 6:35 am
    Vodafone just released its annual M2M Barometer report. Although the report heavily emphasizes the critical role of communications and communications infrastructure as part of the M2M ecosystem, surprisingly nothing at all regarding unified communications is discussed.
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    NFC World+

  • Nokia sells Here to Audi, BMW and Daimler

    Christopher Brown
    3 Aug 2015 | 5:36 am
    Nokia has sold its mapping and location intelligence service Here to a consortium of automotive companies including Audi, BMW and Daimler. “The transaction values Here at an enterprise value of €2.8bn,” Nokia says. Here launched... Read the rest of Nokia sells Here to Audi, BMW and Daimler at NFC World+.
  • Vodafone customers top up with PowaTag

    Rian Boden
    3 Aug 2015 | 5:30 am
    Pay-as-you-go customers of Vodafone UK can now top up their mobile phones via Powa Technologies’ mobile payment platform PowaTag in more than 500 Vodafone stores as well as Argos, Brighthouse, Co-Op, Sainsbury’s, Tesco, JD Williams... Read the rest of Vodafone customers top up with PowaTag at NFC World+.
  • London markets could go contactless

    Rian Boden
    31 Jul 2015 | 6:18 am
    Londoners may soon be able to pay with their contactless cards at market stalls across the city as a result of the £20m London Regeneration Fund launched by mayor Boris Johnson. “Ideas could include giving customers... Read the rest of London markets could go contactless at NFC World+.
  • Amex cardholders use reward points for Best Buy purchases

    Rian Boden
    31 Jul 2015 | 5:59 am
    American Express card members in the Membership Rewards program can now use points to pay for online purchases at US retail giant Best Buy. “American Express’ unique technology enables eligible card members to easily use... Read the rest of Amex cardholders use reward points for Best Buy purchases at NFC World+.
  • US IT decision makers unprepared for EMV

    Rian Boden
    31 Jul 2015 | 5:49 am
    Some 42% of US IT decision makers have taken no steps or are unaware of any progress being made in the migration towards EMV, research from Randstad Technologies finds, with only 58% actively preparing in... Read the rest of US IT decision makers unprepared for EMV at NFC World+.
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    RingCentral Blog

  • 4 Social Media Tactics That Have an Impact on Small Business

    Keith Tully
    30 Jul 2015 | 5:13 am
    Companies have made the jump to VoIP phones in order to connect their teams in the office, while minimizing cost. Many have compared options on sites like WhichVOIP.com before making the plunge to convert their entire office. However, in today’s hyper competitive world, every major company is now open 24/7 to service its customers online. The world […] The post 4 Social Media Tactics That Have an Impact on Small Business appeared first on RingCentral Blog.
  • How-to Make Phone Numbers in NetSuite into Click To Dial Links

    Marco Casalaina
    29 Jul 2015 | 4:59 am
    Lots of folks who use NetSuite would love to be able to make their phone numbers in NetSuite into click-to-dial links, and with RingCentral, it’s easy to do! Here’s how. First you’ll need to ensure that you have the latest version of the RingCentral for Desktop softphone installed. You can download it here. Now with […] The post How-to Make Phone Numbers in NetSuite into Click To Dial Links appeared first on RingCentral Blog.
  • The Future of Team Collaboration: Interview with Niel Levonius, Director of Product Marketing at RingCentral

    Kelsey Rife
    27 Jul 2015 | 1:08 pm
    In two previous blog posts we discussed the pivotal role good collaboration plays in everyday business. Both Jim and David mentioned how current technologies will not necessarily become obsolete, but instead these tools are not being used with their intended design in mind. When thinking about superior and inferior collaboration, a visual of an orchestra comes […] The post The Future of Team Collaboration: Interview with Niel Levonius, Director of Product Marketing at RingCentral appeared first on RingCentral Blog.
  • 5 Ways to Help Avoid Work Burnout [Friday Five]

    Meaghan Edelstein
    24 Jul 2015 | 4:56 am
    If you work you’ve probably experienced, know someone who has experienced, or are worrying about burnout. Unfortunately, burnout is all to common and damages both personal and professional lives.  Because of this, it is important to consciously avoid burnout. Here are five easy-to-follow tips for avoiding work burnout: 1) Reduce Stress at Work We know, […] The post 5 Ways to Help Avoid Work Burnout [Friday Five] appeared first on RingCentral Blog.
  • Infographic: Are Millenninals More Awkward on the Phone?

    Tony Nguyen
    23 Jul 2015 | 5:25 am
    This year has seen Millenninals become the largest generation in the US workforce surpassing Generation X-ers and Baby Boomers reported by Pew Research Center. As Millennials begin to take up a large portion of the workplace it can be interesting to see the effect this has in terms of office workplace communication. In the age of […] The post Infographic: Are Millenninals More Awkward on the Phone? appeared first on RingCentral Blog.
 
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    Aspect Blogs

  • REPLAY: The Aspect Week that Was on Periscope 7/31/15

    Tim Dreyer
    31 Jul 2015 | 1:10 pm
    In case you missed the live Periscope broadcast, here are the links to what we covered: 1) How Messaging Impacts Customer Communications, VentureBeat 2) Customer Service Delayed in Hospitality and Travel Sectors, Hospitality Technology 3) Customer Experience Boot Camp: How to Get Omni-Channel Smart in Just 10 Minutes a Day 4) Help Your Customers Help Themselves, Aspect Blog The post REPLAY: The Aspect Week that Was on Periscope 7/31/15 appeared first on Aspect Blogs.
  • How to Prevent a Customer Experience Blackout

    Rebecca Anderson
    31 Jul 2015 | 6:26 am
    Summer storms have been particularly strong across the United States. During the month of May tornadoes and have wreaked havoc on much of the South and Midwest with the most tornadoes seen in one month in the last twenty years. The impact of these storms is further reaching than just the destruction they leave behind. According to a 2014 report by Climate Central 147 million customers lost power for at least an hour and often far longer in the last ten years and that number grew each year studied. The report also noted that 80 percent of all power outages can be attributed to severe weather.
  • Help Your Customers Help Themselves

    Tim Dreyer
    28 Jul 2015 | 4:03 pm
    Michael Schrage wrote a great piece yesterday in the Harvard Business Review on the neglected truth about customer self-service. Schrage writes that there is a difference between self-service and self-support. Self-service he notes, centers on outcomes that a customer expects or anticipates when trying to solve a task or problem on their own. But self-support, the forgotten (or neglected) piece of the puzzle, he defines as what occurs during the interaction that is not supposed to happen. This article sheds some great sunlight on this important distinction. Consumers want to do things on…
  • Workforce Optimization has Evolved. Has Your Contact Center?

    Christine OBrien
    27 Jul 2015 | 4:00 am
    Customer experience has been called the next battlefield for market share, and on the contact center front this battle is being fought exceptionally hard. It’s an objective that now spans every key area of customer-facing business. In fact, a recent Aberdeen Group report found that businesses are now 84% more likely than they were just a few years ago to consider customer experience a top driver of workforce optimization programs. Winning customers means delivering on expectations for first-class service, and yesterday’s WFO tools simply don’t have the capabilities that today’s agents…
  • Live Web Event – Text: The Silent Channel for Digital Marketing and Customer Care

    Maddy Hubbard
    23 Jul 2015 | 5:00 am
    Text Messaging (SMS) is the gateway into the wide world of messaging apps that are becoming mainstays for search, comparison-shopping, product selection and all manner of digital commerce. Join Dan Miller from Opus Research and our very own Tobias Goebel on August 13, 2015 at 1:00 PM EDT, as they describe the organic growth in messaging services from Twitter, WhatsApp, WeChat Facetime, and others who have revolutionized digital commerce, technical support and customer care. Attend this webinar to:  Discover why text-based messaging apps are important for all aspects of digital commerce.
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    News

  • UK consumers worried their financial information isn’t secure with big brands

    mnewing@elitetele.com
    3 Aug 2015 | 4:23 am
    Four in five consumers aren’t confident that their financial information is secure when dealing with big brands who take card payments over the phone, according to a new survey by Elitetele.com. In addition to this, a third (33%) don’t believe their data is more safe today than it was five years ago.
  • Consumers clueless over what happens to financial information they give call centres

    mnewing@elitetele.com
    13 Jul 2015 | 5:20 am
    In the midst of the most significant changes to data protection in the EU since 1995, ninety-seven per cent of UK consumers still don’t know what happens to sensitive information they give to call centre operatives over the phone, according to a new survey by Elitetele.com.
  • Don’t let travel disruption strike out your business productivity

    mnewing@elitetele.com
    8 Jul 2015 | 6:29 am
    In the face of today’s most recent London Tube strike, it comes as a huge shock that 60% of organisations are still yet to even consider remote working policies, but this latest industrial action only goes to prove the importance of businesses using the available technology to aid remote working, thus preventing loss of productivity during these types of disruptions.
  • How do SIP and VoIP Work Together?

    mnewing@elitetele.com
    22 Jun 2015 | 6:19 am
    SIP trunking (Session Initiated Protocol) can turn your average office telephone system into a powerful internet telephony service – or VoIP (Voice over Internet Protocol).
  • Paving the way for smoother university clearing

    mnewing@elitetele.com
    15 Jun 2015 | 8:22 am
    Every year universities throughout the UK face the same colossal challenge. Each one has to temporarily enhance their communication infrastructure overnight to cope with the increased demands of students contacting them to confirm course places or go through clearing.
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    SPS blogs

  • How Human Resources Flex Their Muscle with Video Collaboration

    Domenick Wissel
    30 Jul 2015 | 7:01 am
    Posted by:: Theresa GoodreauVideoFlexibility has become an integral part of Human Resources or Human Capital Management (HCM). You must have flexible recruiting and hiring strategies that embrace traditional W2 employees and on-demand workers, plus offer flexible work options to attract and retain top talent. Flexibility also extends to your role, as the changing landscape requires HR or HCM professionals to adapt their methodologies and strategies to the modern workforce. Below are a few ways to improve flexibility through video collaboration. Add “Flex-Appeal” to your Hiring The…
  • Headsets – Adapt or Replace?

    Domenick Wissel
    28 Jul 2015 | 8:40 am
    Posted by:: Quentin KramerContact CenterInvestment protection is great, but does it make sense to spend $135 on cables and adaptors to continue using your old H-series or P-series quick-disconnect headset with a new PC-based softphone?  Let’s face it, the value of that old headset is probably $20 or less, and a brand-new headset can be had for the same or less money than it takes to re-purpose outdated technology. For example, this dual 3.5 mm adaptor (at $45) allows you to use an old H- or P-series headset with any laptop or desktop PC that has separate input and output jacks.  (Not…
  • Healthcare Focus: Retaining Shared Content

    Domenick Wissel
    22 Jul 2015 | 5:03 am
    Posted by:: Quentin KramerSkype for BusinessInstant Messaging (IM) on platforms like Skype for Business can be a real boon to healthcare providers – but the legal considerations of HIPAA require organizations to set boundaries around how such tools can be used.  Skype for Business also includes content-sharing functionality, and in healthcare, this content can include patient record information, radiography and other images. To protect patient information and remain HIPAA compliant, healthcare organizations need to decide how such data will be transmitted and stored in every relevant…
  • 5 Reasons IT Pros Should Deploy Video Collaboration Solutions

    Domenick Wissel
    21 Jul 2015 | 5:08 am
    Posted by:: Luis BerlangaVideoGone are the days when the IT department was relegated to the bottom floor of an office to perform tasks that few in the organization understood. IT professionals today are the innovators, troubleshooters, cyber security watchdogs, data masters and business process experts of the organization. The role of IT has become more critical and complex even as budgets have become compressed. According to a Gartner CIO Agenda Report, most enterprises are only realizing 43% of technology's business potential. IT must shift its practices and thinking to drive growth…
  • Engineering Smarter Collaboration with Video

    Domenick Wissel
    30 Jun 2015 | 5:02 am
    Posted by:: Luis BerlangaVideoThe stakes are high in engineering. You are tasked with innovation, but designs must also perform flawlessly in the real world. Collaboration is critical to the process. You must communicate design specifications, work across teams to identify and resolve potential failures and test your design all before you can begin product development. Further, you must do it all efficiently and cost effectively. The market place is competitive and long development cycles can affect your position and your revenues. Video collaboration can streamline your workflow and…
 
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    Exotel

  • Bringing Happiness to your Customer Happiness Team

    Nivedha Vijay Venkatesh
    21 Jul 2015 | 2:33 am
    You have a brilliant product, a product which solves a problem, a problem which has a huge market, a market which sits on a pile of money and money which can make your product better. Seems like a usual cycle for any product company? But you still feel that there’s a missing link. You still don’t hear the words, “Thank you for solving my problem”, although you know you actually are! source “The happiest and most successful people I know don’t just love what they do, they’re obsessed with solving an important problem, something that matters to them,” Dropbox co-founder…
  • Why should you let someone else manage your calls?

    Yash Vardhan
    17 Jul 2015 | 3:44 am
    If you are a startup that is trying to set up a telecommunication infrastructure for customer support, sales or general customer interactions, it will always take a certain amount of time and monetary investment to set one up the traditional way. If you set up an EPABX system, as your startup grows, it will require more time and monetary investment. You will be expanding and scaling your infrastructure time and again. Managing a telephonic system  within your startup will become a chore in itself. It will add unnecessary responsibilities on your shoulders. You will have to hire new employees…
  • How we Slack at Exotel

    Chinmay Bhattar
    14 Jul 2015 | 2:47 am
    We love automation. We always have. Our motto has been – if it’s repetitive and can be automated, don’t waste your time on it. So, for us, falling in love with slack was absolutely inevitable. We first signed up for Slack well over a year ago. Being a small team back then, all sitting under the same roof, we barely made use of it. Anytime we wanted something from someone, all we had to do was yell and the person could hear us. But, we have grown at such a breakneck speed since. At one point, we were spread across 2 offices – Asterix & Obelix (if you didn’t know about our…
  • The Secret Sauce to Customer Retention

    Gayatri Krishnamoorthy
    17 Jun 2015 | 3:45 am
    Today, customers want everything. They want-it-all – the competitive pricing, the dynamic performance and above everything high-quality service and support. What’s more, they won’t even think for second, before shifting over to someone else if they don’t find the stuff they are looking for. If you want customer loyalty, you need to earn it. According to a Harvard Business report, increasing customer retention by even a mere 5% can increase profits by 25% to 95%. Another report suggests that acquiring new customers costs about 30 times more money than retaining a customer and…
  • The trend that will seal the deal for cloud telephony

    Shivakumar Ganesan
    1 Jun 2015 | 3:05 am
    If you have been ignoring cloud telephony for your business, you can’t do it for much longer. There’s a story I never tire of recounting. I must have told it to a few hundred people so far with the same enthusiasm and the same sense of wonder because it’s the story that changed my life. It’s the story that helped me find my calling. I was running my first venture, a medium-agnostic, C2C marketplace called Roopit that allowed buyers and sellers to connect. It seems like a no-brainer now. But in 2010, it was hard to find used goods online without jumping into a pool of spam. And I…
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    GetVoIP: Communications Solutions Guide

  • Provider Spotlight: Jive Communications, Giving Enterprise Features to Everyone

    Reuben Yonatan
    14 Jul 2015 | 11:57 am
    [Watch a video]   Orem, Utah, is so lovely this time of year that I decided to head west to check out Jive's corporate headquarters there. Jive, founded in 2006, built their VoIP platform in the cloud since day one, and they've never stopped innovating. They have partnered with the biggest names in all of communication, including Verizon Business, Polycom, and Microsoft,...Continue Reading
  • 5 Must Have Features in a Modern Contact Center Solution

    Reuben Yonatan
    13 Jul 2015 | 10:26 am
    A modern day contact center solution differs from a traditional call center software based environment, primarily in the ways the interactions and platform are managed and the goals of each call flow. With a could based contact center solution, an agent has the ability to more transparently represent the company, in contrast to an office worker that might represent himself first and the...Continue Reading
  • State of the UC Industry 2015: Experts Weigh In

    Reuben Yonatan
    6 Jul 2015 | 9:35 am
    Unified Communications is a popular buzzword these days. UC is shorthand for a set of increasingly converging real-time communications, and it goes beyond simply voice and video to pretty much every way you can communicate with your eyes and ears on a screen. Specifically, Unified Communications includes business tools like screen sharing and conference calls with the many text-based methods...Continue Reading
  • How Unified Communication Tools Have Transformed the PC Desktop

    Reuben Yonatan
    30 Jun 2015 | 1:11 pm
    Unified communications (UC) have revolutionized the way individuals and businesses can communicate with customers, and colleagues. The primary contributor to this revolution is the move to a mobile environment. Via an assortment of UC applications, users are able to communicate with one another in real-time from any device. As a result, this has transformed the PC desktop...Continue Reading
  • 6 Reasons Why You Should Never Share Your Earbuds

    Michael Yunat
    24 Jun 2015 | 2:12 pm
    There are more than a few studies that have proven listening to loud music can lead to permanent hearing loss. Still yet, though, young kids, teenagers, and even adults love blaring their favorite tunes through their earbuds. And while listening to music does come with a slew of benefits -- enhanced mood, relaxation, etc. -- when sharing your earbuds, this can lead to a whole new world of...Continue Reading
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    Phone.com » Blog

  • Five Free Tools to Help Businesses Collaborate Beyond the Phone Call

    Aaron Rosenthal
    29 Jul 2015 | 12:18 pm
    You’ve started a promising business and you’re ready to make those great ideas happen. As any successful entrepreneur will tell you, it’s not enough to have a great plan, it’s all about how you execute. Time to get organized! In today’s distributed workforce, collaborating face to face isn’t always an option. And while Phone.com powers business communications, providing affordable phone service wherever you do business, a good phone call is only part of the solution. Here’s the list of tools we find essential to collaborating at Phone.com, particularly since our own…
  • Walking New York City with Context Travel and Phone.com

    Phone.com
    23 Jul 2015 | 9:20 am
    Last week, Phone.com staff from our east-coast office joined Context Travel on a walking tour of Midtown New York. Context offers in-depth walking tours in over 30 cities worldwide, pairing travelers with local specialists—archaeologists, historians, chefs, writers—who offer a deep knowledge of their surroundings. Our group chose a three-hour architectural tour of the city, visiting a number of landmarks, including the Chrysler Building, Grand Central Terminal and the New York Public Library. Our docent Matico was an architecture historian, so able to share a lot of the history and…
  • Customer Story: Reserving Personalized Phone Numbers for the Future

    Sue Walsh
    17 Jul 2015 | 1:48 pm
    Vanity numbers are often used by businesses to make it easier for customers to remember a phone number. Think 1-800-FLOWERS or 1-858-FABRICS. Toll-free or local vanity numbers can also be used to spell out an individual’s name, and a Phone.com customer recently told us how she reserved six local vanity phone numbers for a very special purpose! Our customer Sandra* is grandmother to six grandchildren—all babies and toddlers. Her grandchildren all live in the same Nashville, TN, area code (615), which is due to be retired soon. Sandra wanted to leave a legacy for her family and give…
  • What’s in Your Startup Toolkit?

    Sue Walsh
    15 Jul 2015 | 12:19 pm
    As you build a small company, you need tools you can rely on. Cheap might sound good but scrimping on software can end up costing you a lot more if performance is poor or features are just not there. In a recent article on The Next Web, CEO of Distil Networks Rami Essaid identifies the tools startups can rely on to keep production running and their ventures growing from year to year. Essaid tagged Phone.com as the best phone service for startups, based on our affordable plans, support for mobile, and easy scalability. We’re in great company! The article also profiles industry…
  • Interested in a Little Brand Recognition? (1-800-NotVain)

    Sue Walsh
    10 Jul 2015 | 12:40 pm
    The term vanity phone number is a bit strange, because vanity numbers have very little to do with vanity. A vanity number is a local or toll-free phone number made up letters or numbers that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS. And vanity numbers are all about brand recognition, a very practical, desirable and necessary part of doing business. Finding a good vanity number to help customers remember you can be hard—the best ones are often taken. And while choosing a great vanity number is one thing, having an outstanding…
 
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