Unified Communications

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  • The Rat Pack: How Hackers Can Invade Your Business Via Remote Access

    News
    jidixon200@gmail.com
    22 Aug 2014 | 9:39 am
    Remote access tools, otherwise known as RATs, allow ease of access to a company’s system long distance. However, some RATs go along with their negative connotations, with hackers using their features to infiltrate businesses, accessing private information.
  • 10 Crazy Marketing Stunts That Put Tech Startups On The Map (And Some Off)

    GetVoIP: Communications Solutions Guide
    Reuben Yonatan
    9 Sep 2014 | 7:16 am
    PR stunts are nothing new. Way back in 1896, William Crush of the Missouri-Kansas-Texas Railroad put together a rather insane publicity stunt when he turned an empty spot of desert into “Crush City” for one day, promising the spectacle of a violent train crash. He painted one engine red, and the other green, and sent them on a tour of major cities months in advance of the event.... Read More
  • "Follow the Money"

    IP Carrier
    Gary Kim
    26 Sep 2014 | 6:41 am
    Rule number one when analyzing the telecom business is to “follow the money.” What service supplier executives, regulators, supplier executives or policy advocates might say provides clues about where value is perceived or business models are anchored.Consider the issue of mobile roaming charges within the European Union. EU. A survey commissioned by the European Commission shows that 28 percent of those who travel in the EU switch off their mobile phone when going to another country. Only about eight percent of travelers within the EC zone, who also reside in the zone, use their phones…
  • What Do You Need in a VOIP Phone Service?

    Articles
    Sue Walsh
    24 Sep 2014 | 10:03 am
    As a small business owner, are you satisfied with your phone service? Wonder where to find the reliability you need or how to scale your phone system to serve your growing enterprise? You’re not alone. A recent report from Software Advice, a Texas-based service that matches businesses with best-in-class software solutions, suggests that nearly 60 percent of companies currently looking to upgrade their phone systems are looking for a sophisticated VOIP service, one that is both reliable and scalable. Top Reasons for Considering VOIP The report highlights the top features, pain points…
  • Build Your Brand with Web Conferences

    AT&T Networking Exchange Blog » Unified Communications
    Mario Armstrong
    30 Jun 2014 | 3:45 am
    Hosting a web conference series is a great way to build brand recognition. Let’s take a look at three ways you can get started: 1. Plan a series, not just a single event A one-off event might seem like it would be the best use of your time and energy. After all, you could pour your effort into making a single event the best thing you’ve ever produced, and you could promote it everywhere. Unfortunately, it’s too easy to get lost in the clutter these days. With a single event, you risk spending all of your time to put on an event without attracting the audience you were hoping for.
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    Communications and Technology Blog - Tehrani.com

  • Will George Clooney's Wedding Popularize Burner Phones in Your Company?

    29 Sep 2014 | 3:41 am
    This morning, news broke that even more celebrity nude photos of have leaked and that George Clooney handed out burner phones to wedding guests to ensure any photos taken didn’t show up on the internet after accounts got hacked. The interesting point here is that what Clooney is saying is his wedding is only as secure as the weakest cellphone password. As you might imagine, TMZ was not amused. This security measure makes sense… George’s security team was able to remotely monitor all photos taken meaning they would also know who leaked a specific photo. But what’s even…
  • Consumer Reports Confirms iPhone 6 Bendgate Overblown

    27 Sep 2014 | 7:20 am
    Consumer Reports used a three-point flexural test to determine how much force different large devices could take before bending. In short, here are the results:   Deformation Case separation HTC One (M8) 70 pounds 90 pounds Apple iPhone 6 70 pounds 100 pounds Apple iPhone 6 Plus 90 pounds 110 pounds LG G3 130 pounds 130 pounds Apple iPhone 5 130 pounds 150 pounds Samsung Galaxy Note 3 150 pounds 150 pounds Here is an important point: The reports stated that Apple applies 25 kilograms (slightly more than 55 pounds) of force to an iPhone 6 Plus to test flex. What does 55 pounds mean in…
  • Finally Some Sanity at the FAA and EASA

    26 Sep 2014 | 12:49 pm
    For many years I have complained about FAA regulations that defied logic. In 2008 I said the following when pondering if gadgets make airplanes crash: First you can use laptops on planes -- even during take off. Then you can't. Then you can -- but not after the aircraft door closes. In all cases you can't use any gadget emitting radio waves. Then the airlines start charging for WiFi and you can use devices with radio waves. But not VoIP. In 2011 I reiterated my thoughts about how ludicrous this policy is.Now of course you can use tablets but not laptops on US flights - for the entire…
  • The Myth of the Bendable iPhone 6 Plus

    25 Sep 2014 | 3:17 pm
    I spent a good deal of time in the Apple Store today bending iPhone 6 Plus models. Guess what... None of them bent. Not even a little bit. I tried virtually everything and still, no sign of warping. No problems. I have to surmise there are potentially a few defective units out there or the whole incident is a hoax set up by people shorting Apple stock.Either way, I can tell you the iPhone 6 Plus units in the Stamford Town Center Apple Store in Connecticut are all impervious to any issue when force is applied to the edges of the device. Check out the video for more. Tags: apple, apple store,…
  • How Apple Shattered this Startup's Plans

    24 Sep 2014 | 4:57 am
    Over a year ago the web was abuzz with talk of a new mobile payments player Clinkle which was to have a different take on payments. One of the company's innovations was to allow the transfer of money via high frequency sound. Something I questioned the feasibility of in fact.Well, it seems, this feature has been put on the shelf and moreover, Clinkle is now focusing on being a debit card gamification company for college students. In fact, the more you spend, the more "treats" you accumulate. These treats will be social allowing sharing and engagement.Obviously having Apple decide it wants to…
 
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    Comunicano

  • Truphone to Offer iPhone 6 & iPhone 6 Plus in the U.S. on September 26

    Danielle Ross
    22 Sep 2014 | 9:16 am
    DURHAM, N.C. (September 22 , 2014) — Truphone today announced it will offer iPhone 6 and iPhone 6 Plus, the biggest advancements in iPhone history, to its customers in the U.S. as part of new service agreements, beginning on Friday, September 26. iPhone 6 will be available starting at $149 for the 16GB model and iPhone 6 Plus will be available starting at $249 for 16GB model with a two-year agreement. Truphone will allow its iPhone 6 and iPhone 6 Plus customers to connect to its fast, borderless, global GSM network in over 200 countries.
  • NexID Enhances Fake-Finger-Detection Solution For Embedded Fingerprint-Sensor Systems

    Danielle Ross
    16 Sep 2014 | 4:00 am
      Breakthrough achieves improved speed, processing efficiency, security, convenience   TAMPA, Fla. – Sept. 16, 2014 – NexID Biometrics LLC, whose spoof-mitigation technology boosts protection in applications with critical security-authentication needs, today announced an enhanced fake-finger-detection solution for both embedded fingerprint-sensor systems and those yet to be introduced.  The enhancement stems from a significant breakthrough in speed and processing efficiency. The company, based in Potsdam, N.Y., announced the new software capabilities at the Global…
  • Truphone Announces Winners from ClueCon 2014 Dangerous Demos Brightest Minds in Voice and Web Development Contend for Honors

    Danielle Ross
    19 Aug 2014 | 6:00 am
    LONDON (Aug. 19, 2014) –Truphone, the world’s first global mobile operator, hosted Dangerous Demos, a competition of the most risky and entertaining technology demonstrations, at ClueCon 2014, an annual telephony and voice over IP developer conference in Chicago on Wednesday, Aug. 6. Dangerous Demos were started by Truphone’s Head of Research, James Body, to identify new and emerging technology that can eventually be deployed by Truphone or other carriers and mobile operators. “The idea behind the Dangerous Demos series of competitions really evolved from Truphone’s own history,”…
  • NexID Biometrics Joins the FIDO Alliance

    Sue Huss
    31 Jul 2014 | 7:23 am
      POTSDAM, NY – July 30, 2014 – NexID Biometrics, a leading provider of spoof mitigation and liveness detection solutions for the biometric authentication industry, has recently joined the FIDO Alliance, an industry consortium revolutionizing online authentication with standards for strong authentication. According to NexID COO Mark Cornett, “The decision to join FIDO Alliance stems from NexID’s mission to help make biometric authentication pervasive in use. We believe the FIDO Alliance is a key element to furthering that vision, and are pleased to join the organization’s…
  • Brain+ Adding 10 Languages to Highly-Ranked Brain-Training App After Downloads Jump 300 Percent in July

    Adrianne Buchta
    30 Jul 2014 | 8:50 am
    Brain+ Listed in App Store as Best New App in 44 Countries  COPENHAGEN, Denmark – July 30, 2014 – After successfully introducing its highly-ranked, free brain-training app to the U.K. and North America earlier in July, Brain+ announces the addition of multiple new languages to its mobile platform. This week Brain+ adds Spanish, French, Italian and German as language options for its iOS app.  Later in the month, Brain+ plans to add traditional and simplified Chinese, Japanese, Korean, Brazilian Portuguese and Russian as additional language choices for those using the education…
 
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    IP Carrier

  • Is Low Customer Satisfaction a Result of Deliberate Strategy?

    Gary Kim
    29 Sep 2014 | 11:42 pm
    Sean Bergin, a founder of AP Telecom, just related a story that might explain why consumers rate their Internet service providers and video service providers so harshly. He explained that he used to spend $4,500 a month on his own phone, each month. That went on for years. Finally, he found an alternative provider with a monthly recurring cost about half that much. That isn’t the point of the story, though. The point is that “not once” did his former service provider ever reach out to him to suggest ways to reduce his bills, offer a small token of recognition, or anything else, for a…
  • "Follow the Money"

    Gary Kim
    26 Sep 2014 | 6:41 am
    Rule number one when analyzing the telecom business is to “follow the money.” What service supplier executives, regulators, supplier executives or policy advocates might say provides clues about where value is perceived or business models are anchored.Consider the issue of mobile roaming charges within the European Union. EU. A survey commissioned by the European Commission shows that 28 percent of those who travel in the EU switch off their mobile phone when going to another country. Only about eight percent of travelers within the EC zone, who also reside in the zone, use their phones…
  • "Hybrid" Access Networks Continue to Make Sense

    Gary Kim
    26 Sep 2014 | 5:07 am
    Historically, times of technology transition result in “hybrid” approaches. Once upon a time, sailing ships were outfitted with steam boilers as well. Decades ago, building on pair gain technologies originally developed to support what we know as “T1 or E1” service, engineers began experimenting with Asymmetrical Digital Subscriber Line, essentially a modification of the method used for T1 service.Initial results were not so promising. Some thought it never would be possible to make ADSL workable in real-world operating environments, even if some techniques worked in the laboratory.Of…
  • Is There a Grand AT&T Video Strategy?

    Gary Kim
    24 Sep 2014 | 7:42 am
    Otter Media, a venture between The Chernin Group and AT&T, has purchased a majority stake in Fullscreen, a global online media company. That investment is a concrete step in the direction of creating the ability to deliver entertainment video over the top and on demand.Otter Media was established by AT&T and The Chernin Group to invest in, acquire and launch over-the-top (OTT) video services.Fullscreen, founded in January 2011, works with more than 50,000 content creators who engage 450 million subscribers and generate four billion monthly views.But that move is only part of what…
  • Eventually, all ISPs Will Have to Shift Bandwidth from "Linear Video" to Internet Access

    Gary Kim
    24 Sep 2014 | 7:08 am
    Why is high speed access the strategic foundation of future fixed network business models? That is where the enduring value lies. No matter how important mobile becomes, there are some applications and features a fixed network can provide better than any other alternative, including mobile networks.Consider only end user demand for video entertainment. If one assumes that a typical television viewer watches four hours a day, and that, someday, that will shift largely to over the top delivery, huge new bandwidth demands result.And the demand grows with image quality. With standard definition…
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    Mark Collier's VoIP/UC Security Blog

  • FTC Continues Their Battle Against Robocalls With Zapping Rachel Challenge at DEFCON 22

    voipsecurityblog
    15 Sep 2014 | 11:34 am
    The Federal Trade Commission (FTC) is continuing their fight against those annoying robocalls, by sponsoring their Zapping Rachel challenge at the most recent DEFCON 22 conference. The focus of the challenge was phone honey pots (phonypots), which are used to answer calls from robocallers and try to understand their behavior. The challange awarded over $10,000 in prizes to the winners in categories of creator, attacker, and detective. You can get more information from the FTC website at: http://www.ftc.gov/zapping-rachel…
  • Robocalls to Cell Phones

    voipsecurityblog
    31 Jul 2014 | 7:53 am
    See the video in the link below. This is another case of robocalls, specifically automated debt collection calls, gaining significant national attention: http://abcnews.go.com/Nightline/video/robocalls-cell-phone-money-24768246 We all know that these calls are a big issue for consumers on their land lines. The robocallers, whether they are selling a product, harassing their victim, trying a scam, or attempting to get information (vishing), have traditionally targeted landlines because they have lists of numbers and because the targets can be especially vulnerable (elderly consumers). However,…
  • FBI Private Industry Notification on Telephony Denial of Service (TDoS)

    voipsecurityblog
    12 Jul 2014 | 7:10 am
    The FBI just released another private industry notification to warn enterprises about contined Telephony Denial of Service (TDoS) attacks. The FBI warns that the attacks tend to target hospitals and Public Safety Access Points (PSAPs), the administrative part of a 911 center. Here is a PDF - I don't have a link: Download PIN 20140702-001 The FBI predicts that TDoS will become the go-to attack against any enterprise who is heavily depending upon their voice systems. This includes any enterprise, but in particular, those with public facing contact centers, in the financial, health care,…
  • Firm Avoids a Toll Fraud Charge

    voipsecurityblog
    9 Jul 2014 | 2:49 pm
    Back in 2011, a firm was hit with toll fraud and racked up a $35,000 bill. The firm refused to pay and fought the issue in court. The court found in favor of the firm and ruled that the service provider did not provide adequate security. This is the first time I recall seeing such a ruling in the press. Enterprises and service providers deal with responsibility for toll fraud all the time, with the many different results (service provider takes responsibility for the first issue, both parties cover portions of the cost, and the enterprise covers the cost).  Here is a link to the…
  • Several Articles on VoIP Security by Jon Arnold on Toolbox

    voipsecurityblog
    27 Jun 2014 | 9:47 am
    Jon Arnold made several blog posts on toolbox.com on VoIP security. Here is a link to the latest one, discussing toll fraud: http://it.toolbox.com/blogs/voip-news/two-more-things-to-know-about-toll-fraud-61803 There are several other articles - check them out.
 
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    Alec Saunders

  • Win a BlackBerry Passport Courtesy of Morten Lindstrom

    alec
    19 Sep 2014 | 9:36 am
    I just got the  following email from Morten Lindstrom — my friend who’s running a fundraiser to save his wife Nicole’s life.  She suffers from sickle cell anemia.  Anyway, long story short, he’s put together a raffle of a new BlackBerry Passport for anyone making a donation of $20 or more. Details below…   A BIG Thank you, for helping with our fundraiser! Here are some important information, and opportunities for you: With all your help, we have managed to get access to better medication, that has given us some more time, and we now have a good chance…
  • What are friends for?

    alec
    10 Sep 2014 | 1:28 pm
    “Happy is the man who finds a true friend, and far happier is he who finds that true friend in his wife.” Franz Schubert, the composer, apparently wrote that. Three years ago I joined BlackBerry. Since that time I’ve connected with and befriended many of the BlackBerry community, especially the developer community. It’s a tight knit and fantastic group. One of those folks is Morten Lindstrom, a Norwegian guy who somehow found himself living in Trinidad. I’ve met him at countless events, and we invited him to be one of our BlackBerry Elites.   He’s a thoughtful, sweet guy, who…
  • Next Up – The Internet of Things

    alec
    26 Jan 2014 | 10:24 am
    Always remember that the future comes one day at a time.  Dean Acheson, American Statesman. Last Thursday, news broke that I had accepted a new role as the Vice President of QNX Cloud, a new business at QNX (a BlackBerry subsidiary).  As an industry we’re closing in on connecting every phone on the planet — maybe 5 billion in total.  What’s next?  Connecting up all the machines.   QNX Cloud is a business focused on building enabling cloud based technologies for Machine to Machine and Internet of Things businesses.  QNX Cloud is infrastructure that enables a wide range…
  • BlackBerry 10 Jam rocked, because of you!

    alec
    7 May 2012 | 4:09 am
    Last week was a whirlwind for BlackBerry developers.  BlackBerry 10 Jam was the official launch of the BlackBerry 10 platform to the developer community – SDK’s, tools, and of course the BlackBerry 10 Alpha device. This was a moment we’d been working toward since before DevCon Americas in the fall.  I know there was a lot of pressure to show a phone last fall, but until the SDK’s were ready, and developers could actually use them, there would have been little point.  Instead we steadily built first the PlayBook OS 1.0 SDK, the PlayBook OS 2.0 SDK, and the PlayBook OS 2.0 software…
  • It’s time to hang up the spurs, Alex.

    alec
    17 Apr 2012 | 12:03 pm
    Last Friday, YouMail released their latest visual voice mail client for BlackBerry.  At the same time, they put up a blog post telling the world that this was end of the line for the BlackBerry customers – no new work would be done on BlackBerry. I thought it a little bizarre.  As publicity stunts go, it was the equivalent of a drive-by-shooting — guaranteed to generate coverage from gawkers and bystanders. And it sure has. It even made CNN! The basic premise behind the post is wrong, though.  Although BlackBerry has some challenging times ahead during our BlackBerry 10 transition,…
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    Recent posts on No Jitter

  • Feeling Insecure about Security

    29 Sep 2014 | 10:46 pm
    By Fred KnightAs we move from siloed communications into the world of unified communications, the challenges will become a lot more complex.
  • Software and Middleware as Communications' Future

    29 Sep 2014 | 10:30 pm
    By Eric KrapfWe believe middleware platforms are going to represent opportunities for enterprises to modernize communications capabilities without going out and committing to a whole new horizontal platform.
  • Talko, and Using Your Voice

    29 Sep 2014 | 10:14 pm
    By Matt KrebsIt is the power and ubiquity of voice, and the possibility of shifting how we use our phones and our voices, that is driving Talko and its founder, Ray Ozzie.
  • Cisco Stays One Step Ahead In The Cloud Race

    29 Sep 2014 | 10:05 pm
    By Zeus KerravalaCisco has significantly expanded its partner ecosystem, added new offerings and put some money up to help with the adoption of the services.
  • Mobile Apps Go Mainstream in the Workplace

    28 Sep 2014 | 10:47 pm
    By Melanie TurekResults of a recent Frost & Sullivan survey show that interest in mobile software applications for employees remains strong.
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    Recent posts on No Jitter

  • Feeling Insecure about Security

    29 Sep 2014 | 10:46 pm
    By Fred KnightAs we move from siloed communications into the world of unified communications, the challenges will become a lot more complex.
  • Software and Middleware as Communications' Future

    29 Sep 2014 | 10:30 pm
    By Eric KrapfWe believe middleware platforms are going to represent opportunities for enterprises to modernize communications capabilities without going out and committing to a whole new horizontal platform.
  • Talko, and Using Your Voice

    29 Sep 2014 | 10:14 pm
    By Matt KrebsIt is the power and ubiquity of voice, and the possibility of shifting how we use our phones and our voices, that is driving Talko and its founder, Ray Ozzie.
  • Cisco Stays One Step Ahead In The Cloud Race

    29 Sep 2014 | 10:05 pm
    By Zeus KerravalaCisco has significantly expanded its partner ecosystem, added new offerings and put some money up to help with the adoption of the services.
  • Mobile Apps Go Mainstream in the Workplace

    28 Sep 2014 | 10:47 pm
    By Melanie TurekResults of a recent Frost & Sullivan survey show that interest in mobile software applications for employees remains strong.
 
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    UCStrategies.com Articles Feed

  • Who is Making Money on UC?

    Joseph Williams
    29 Sep 2014 | 7:32 pm
    This month I had lunch with Bill Haskins, UC senior analyst and partner with Wainhouse Research. We spoke about a great many things, but one particularly interesting topic revolved around the question of who was making money from UC. As you might expect, there is not a lot of evidence attached to the actual monetization of UC.
  • Enjoy the Status Quo While it Lasts

    Dave Michels
    29 Sep 2014 | 7:05 am
    It is interesting to reflect on the amount of change that has occurred. But there are two very important considerations as we ponder about enterprise communications. Today’s deployments must center on mobility and cloud, and the industry is on the cusp of significant innovation. Long term strategies, beyond rapid adaptation, are pointless with the current rate of change and shear degree of new technologies emerging.
  • Can Cisco Crack the Code for Video? Do They Need To?

    Jon Arnold
    29 Sep 2014 | 5:00 am
    Earlier this month, Cisco had their Collaboration Business Update briefing for analysts, and there were some interesting takeaways I think are worth sharing with our readers; not just for what Cisco has in mind for UC&C, but also where they are focusing for growth.
  • Time To Separate Mobile “Unified Notifications” In UC?

    Art Rosenberg
    25 Sep 2014 | 4:15 pm
    I think we need to add “Unified Notifications” as a separate service (UNaaS?) to the definition of UC capabilities for recipients, where all forms of contact can first be screened and the recipient will control whether and how to be notified immediately or when they have the time to follow up.
  • AVST Offers First Enterprise-Class Independent Voicemail Solution for Microsoft Lync

    Robbie Pleasant
    23 Sep 2014 | 7:00 am
    Applied Voice & Speech Technologies, Inc. (AVST) has made it easier for companies to transition their PBX infrastructure to Microsoft Lync. With a new direct IP integration between Microsoft Lync 2013 and AVST’s CX-E platform, best-of-breed UC applications from AVST augment and enhance Lync’s core voice capabilities.
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    Plum Voice » Blog

  • Moving to Cloud-Based Services

    Andy Kuan
    24 Sep 2014 | 2:56 pm
    Share This: Cloud services offer infrastructure without administration, predictable costs and lower capital risk. But getting to that promised land from your island of in-sourced […] …read more The post Moving to Cloud-Based Services appeared first on Plum Voice.
  • Benefits of Choosing an Experienced Technology Vendor

    Jennifer Saksa
    4 Sep 2014 | 9:30 am
    Share This: As we have discussed before, the vendor is just as important as the technology they’re providing. Here are some of the advantages a more […] …read more The post Benefits of Choosing an Experienced Technology Vendor appeared first on Plum Voice.
  • Respond to Customer Complaints in Real Time

    Charlie Smith
    28 Aug 2014 | 11:17 am
    Share This: It’s about time. Customers, like everyone else, have a different notion of time than they used to. The internet and mobile devices have […] …read more The post Respond to Customer Complaints in Real Time appeared first on Plum Voice.
  • Fast AND Accurate Customer Service

    Charlie Smith
    28 Aug 2014 | 10:42 am
    Share This: When we think of customer service, it’s important that we think about results first. Sure, it’s great to wow a customer, delight them. […] …read more The post Fast AND Accurate Customer Service appeared first on Plum Voice.
  • Give Customers a Voice, Heed Their Criticism

    Charlie Smith
    21 Aug 2014 | 2:52 pm
    Share This: In an apparent attempt to reduce the number of negative reviews it receives online, a hotel in Hudson, New York, decided to start […] …read more The post Give Customers a Voice, Heed Their Criticism appeared first on Plum Voice.
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    NFC World+

  • Dartmouth researchers develop continuous authentication service based on smart wristbands

    Sarah Clark
    29 Sep 2014 | 8:30 am
    Researchers at Dartmouth College’s Trustworthy Health and Wellness (THaW) group have developed a service that uses a bracelet containing an accelerometer, gyroscope and radio to continuously authenticate the user of a computer system. “When the... Read the rest of Dartmouth researchers develop continuous authentication service based on smart wristbands at NFC World+.
  • InMarket reports on attitudes to beacon messages

    Mike Clark
    29 Sep 2014 | 5:57 am
    Sending customers more than one push notification from a beacon platform in the same store leads to a 313% decline in app usage, a study conducted by Bluetooth Low Energy (BLE) marketing platform InMarket has... Read the rest of InMarket reports on attitudes to beacon messages at NFC World+.
  • John Lewis invests in BLE

    Sarah Clark
    29 Sep 2014 | 5:51 am
    Upmarket UK department store chain John Lewis has invested £100,000 in Localz, a startup that uses Bluetooth beacons to improve the in-store shopping experience and has won the retailer’s first JLAB incubator program. The company... Read the rest of John Lewis invests in BLE at NFC World+.
  • Korea’s SK Planet buys US BLE offers platform Shopkick

    Sarah Clark
    29 Sep 2014 | 5:45 am
    Mobile offers platform Shopkick, which is working with a number of high profile US retailers to roll out a network of Bluetooth Low Energy (BLE) beacons, has been acquired by SK Planet (SKP), operator of... Read the rest of Korea’s SK Planet buys US BLE offers platform Shopkick at NFC World+.
  • Miami Airport provides airlines and retailers with open access to Bluetooth beacons

    Sarah Clark
    26 Sep 2014 | 9:27 am
    Miami International Airport has become the first in the world to use an open approach to deploying Bluetooth beacons across its footprint. The beacons — located at entrances, check-in, gates, baggage claim and valet parking... Read the rest of Miami Airport provides airlines and retailers with open access to Bluetooth beacons at NFC World+.
 
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    RingCentral Connect

  • 5 Ways a Cloud Phone System Improves Remote Workforce Productivity [Friday Five]

    Danielle Radin
    26 Sep 2014 | 5:58 am
    An integrated cloud phone system is uniquely suited to meet the needs of any company. Nowadays between remote workers and BYOD policies, telecommunications can be catered to administrator and employee needs quickly and easily. By switching to a cloud system, your company will gain a flexible and cost-efficient solution. A cloud system enables easily adaptable […] The post 5 Ways a Cloud Phone System Improves Remote Workforce Productivity [Friday Five] appeared first on RingCentral Connect.
  • Content Strategies from Entrepreneur and Columnist, John Rampton

    Danielle Radin
    25 Sep 2014 | 5:37 am
    At the San Francisco PR Summit this year many fascinating and successful people from the fields of public relations, marketing, small business and entrepreneurship spoke. Some of these speakers included past mentioned marketing experts, Ben Parr and Jill Rowley. The RingCentral team was honored to attend and listen to such industry innovators and thought leaders in […] The post Content Strategies from Entrepreneur and Columnist, John Rampton appeared first on RingCentral Connect.
  • Level 10 Finds Reliability and Ease of Communications with RingCentral

    Evie Goldstein
    24 Sep 2014 | 5:35 am
    A leading IT service provider for the retail sector, Level 10, provides hardware procurement, software development, asset management, maintenance, and in-store technician support for retail businesses. They also act as an extension of retailers’ IT teams through their technology and mobile deployments during store openings, closings, and remodeling projects. Founded in 2001 as TekservePOS, the […] The post Level 10 Finds Reliability and Ease of Communications with RingCentral appeared first on RingCentral Connect.
  • Creating the Perfect Pamphlet for Your Business

    Danielle Radin
    23 Sep 2014 | 5:41 am
    Some may say that printing on paper is on the way out and everything should be online. However, others argue the fact that print is on the way out is all the more reason to market using this medium! With most content moving online, less paper pamphlets are being handed out, which means less competition. […] The post Creating the Perfect Pamphlet for Your Business appeared first on RingCentral Connect.
  • A Quickstart Guide for RingCentral Office

    Danielle Radin
    22 Sep 2014 | 9:24 am
    Setting up your RingCentral system is quick and easy. With a few simple steps your RingCentral Office system will be up and running with fax, SMS, call capabilities, and more. Read the instructions below, and learn how to set up your new RingCentral Office account. Step 1) Activate Your RingCentral Service. Click the activation link in […] The post A Quickstart Guide for RingCentral Office appeared first on RingCentral Connect.
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    Aspect Blogs

  • Web Chat FAQ: Average Costs vs. Handle Time and Efficiency

    Kelly Burke
    26 Sep 2014 | 4:00 am
    Web chat is a hot topic in the contact center space right now, with more consumers clicking that “chat now” button rather than picking up a phone and dialing an 800 number.  But rolling out a strategic web chat initiative is not as simple as funneling chat sessions into your existing agent queue. Knowing what to expect in terms of costs and implementation can go a long way to ensuring the success of your web chat program. Q: What are the costs involved? One of the biggest initial draws of web chat that businesses may see is its comparatively low cost per interaction. If best practices…
  • Infographic: Do’s and Don’ts of TCPA Compliance with Wireless Callers

    Christine OBrien
    24 Sep 2014 | 4:00 am
    More businesses than ever are concerned with current regulations that require consumers’ explicit consent prior to contacting them on a wireless or mobile device. Assuming an “existing business relationship” is not enough. Not only are mobile consumers becoming more vocal in their objections to unwelcome contact (the number of complaints filed with the CFPB has increased over 50% since 2013) businesses are being hit hard with per-incident fines of $500-$1,500 for autodialing and auto-messaging to wireless numbers – sometimes adding up to settlements as large as $500K to $32 million.
  • Is Technology Making it Easier for Consumers to Play Hide and Seek With Their Data?

    Tim Dreyer
    23 Sep 2014 | 6:06 am
    We have written much about what we term the ‘relationship revolution’, that organic evolution of consumer control fueled by our hyper-connected behavior. It is a seismic shift in who has the upper hand in the customer-company relationship. But a few new trends percolating on the outskirts of the customer engagement industry could signal even greater power in the hands of consumers. The first is Tor, a kind of web browser aims to make your internet activity stealth; unseen and undetected. Tor does this by routing traffic through a number of other connected internet users, making it very…
  • Contact Center Insights Featuring Research from Gartner

    Evan Dobkin
    19 Sep 2014 | 6:50 am
    Everything is Changing. Is Your Business Keeping Pace? For many companies, the contact center is at the center of the customer experience – answering questions, facilitating sales, booking appointments and enabling transactions. What happens when this epicenter of customer contact doesn’t adapt fast enough to changing consumer preferences and behaviors? Does the customer get frustrated? Tell a few hundred friends on Twitter? Or even take their business elsewhere? These are the new realities of service and support. At the same time, traditional customer interaction channels like…
  • Three Ways to Step Up Proactive Engagement With Your Customers

    Tobias Goebel
    17 Sep 2014 | 5:30 am
    A recent study conducted by International Data Corporation found that 25 percent of smartphone users couldn’t recall a time when their phone wasn’t in the same room with them. 79 percent of users confessed to having their phones with them for all but two hours of their working day. The connected dependence of consumers and their always-on, always connected mentality has dramatically altered what Forrester Research refers to as the “always-addressable customer.” So with the growth of this “always-on” attitude, it’s critical for companies to also be on 24/7 in order to anticipate…
 
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    AT&T Networking Exchange Blog » Unified Communications

  • Red Bull Racing kicks data analysis and collaboration into high gear

    Bernard Yee
    17 Sep 2014 | 3:45 am
    For the winners of the last four FIA Formula One Drivers and Constructors’ World Championship titles, the 2014 season was always going to be more intense than ever. Infiniti Red Bull Racing, like its competitors, had to entirely redesign its cars to accommodate the most fundamental F1 regulation changes in a decade. Restrictions on track time for testing and the size of the on-site technical crew are also still in effect, meaning the team must to do more with less throughout the year. The plan: intense pre-season innovation and ongoing evolution at a blistering pace. To execute this…
  • Education isn’t a place

    Todd Smith
    16 Sep 2014 | 6:45 am
    It’s been said that work is no longer a place. The same can be applied to education. The romantic image of red brick universities and quaint community schools now has to be framed within a new era for education created by technology innovations. Today, we have a third generation of digital natives using information and communication tools that can support both their personal and student life with a combined effect that is greater than the sum of the parts. And of course, it’s reflective of the world they enter after finishing their education. For educational establishments, there are…
  • Build Your Brand with Web Conferences

    Mario Armstrong
    30 Jun 2014 | 3:45 am
    Hosting a web conference series is a great way to build brand recognition. Let’s take a look at three ways you can get started: 1. Plan a series, not just a single event A one-off event might seem like it would be the best use of your time and energy. After all, you could pour your effort into making a single event the best thing you’ve ever produced, and you could promote it everywhere. Unfortunately, it’s too easy to get lost in the clutter these days. With a single event, you risk spending all of your time to put on an event without attracting the audience you were hoping for.
  • This Time, It’s Personal: Business Collaboration Empowers Employees

    Cara Knight
    23 May 2014 | 3:45 am
    When organizations employ people, they are interviewed as individuals. They may be evaluated on their ability or willingness to build a team, lead a team or be part of a team, but it’s the individual who is being judged. Are organizations able to fully support enterprising individuals? Recognizing the importance of the individual using collaboration Collaboration is key, but individuals have to share the same stage. The May 2006 edition of the McKinsey Quarterly points out that complex problem solving requires an exchange of information and shared judgments between colleagues, customers and…
  • Legal Laggards: The Communications Gap

    Cara Knight
    22 May 2014 | 3:45 am
    Sales and marketing like to do it, Human Resources is fervent, and IT can be a little reticent. But, when it comes to communication-enabled collaboration, it appears no one lags further behind than legal. How well are today’s legal businesses collaborating? “Collaboration Frontiers: An Integrated Experience,” a 2013 commissioned study conducted by Forrester Consulting on behalf of AT&T, found that just 46 percent of respondents in the legal profession used collaboration or social technologies compared with 75 percent of colleagues in IT, 64 percent in HR and 62 percent…
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    GetVoIP: Communications Solutions Guide

  • Top 50 Web Conferencing Blogs of 2014

    Charles Samuel
    16 Sep 2014 | 12:01 am
    The writing is on the wall: web conferencing is here to stay. More and more businesses are choosing to split up their teams remotely and choosing to adapt to the way mobile technology is shifting how we all communicate. There's a lot to consider when determining which web conferencing solution works best for your company, but luckily, there are plenty of resources available online that can... Read More
  • 10 Crazy Marketing Stunts That Put Tech Startups On The Map (And Some Off)

    Reuben Yonatan
    9 Sep 2014 | 7:16 am
    PR stunts are nothing new. Way back in 1896, William Crush of the Missouri-Kansas-Texas Railroad put together a rather insane publicity stunt when he turned an empty spot of desert into “Crush City” for one day, promising the spectacle of a violent train crash. He painted one engine red, and the other green, and sent them on a tour of major cities months in advance of the event.... Read More
  • Insightly vs. Nimble: Which Is Better For SMBs?

    Charles Samuel
    4 Sep 2014 | 8:19 am
    Small businesses have a lot on their minds these days. They have to turn a profit, obviously. And they have to do so while being productive, efficient, and up-to-date with customer demands. Luckily for the business owners out there, there's a ton of software that can help with that last part. Now, of course, there are the juggernaut CRM brands that do everything really well, but their... Read More
  • To Rebrand Or Not? 8 Crucial Laws of Rebranding [Infographic]

    Reuben Yonatan
    3 Sep 2014 | 12:56 pm
    There is a dilemma that businesses face when they hit a wall. Its when a business's target demographics change, its competition forces evolution, or when social climate influences how it carries out its agenda. And when this happens, a business often evolves to keep up with the times and to stay ahead of the competition. But not all "rebranding" stories are good stories. Sometimes,... Read More
  • Ringcentral Pro vs Ooma Office Comparison

    Robert Pepper
    25 Aug 2014 | 10:42 am
    Ooma is one of the top names in residential VoIP, and RingCentral is one of the most popular hosted PBX providers. Ooma has expanded into business VoIP with an emphasis on home and small businesses. RingCentral has similarly expanded from unlimited minute plans to also having on-the-go plans that you can tailor for the size of your business. With 28 million small businesses in the US, and... Read More
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    Articles

  • AFAR: At the End of the Line for Animal Rights

    Sue Walsh
    26 Sep 2014 | 11:33 am
    Customer Service pup Wino, enjoying the green grass at Phone.com’s Poway offices. Customer Advocates for Animal Rights (AFAR) came to Phone.com through our affiliation with Grassroots.org, a partnership that gives non-profits one year of free phone service. Based in Michigan, AFAR’s goal is to advocate on animal-rights issues, educate the public on spaying and neutering, and celebrate the special bond between animals and the people who care for them. Their phone line is used to raise funds and gather support to provide no-kill temporary housing and care for strays. Director…
  • Phone.com’s Response to the Shellshock Flaw

    Jeremy Watkin
    25 Sep 2014 | 9:45 pm
    A serious vulnerability in the Unix Bash shell used on Linux systems, Apple OS X machines, routers and older connected (IoT) devices was announced yesterday. As with the Heartbleed virus earlier this year, our infrastructure team has applied security patches to all Phone.com systems that use Bash, thereby preventing unauthorized access to our service and your data. For more information on protecting your own systems, see US-CERT’s alert on Shellshock. The post Phone.com’s Response to the Shellshock Flaw appeared first on Articles.
  • What Do You Need in a VOIP Phone Service?

    Sue Walsh
    24 Sep 2014 | 10:03 am
    As a small business owner, are you satisfied with your phone service? Wonder where to find the reliability you need or how to scale your phone system to serve your growing enterprise? You’re not alone. A recent report from Software Advice, a Texas-based service that matches businesses with best-in-class software solutions, suggests that nearly 60 percent of companies currently looking to upgrade their phone systems are looking for a sophisticated VOIP service, one that is both reliable and scalable. Top Reasons for Considering VOIP The report highlights the top features, pain points…
  • How to Save Time Managing Your Phone.com Account with Presets

    Derrick Lewis
    23 Sep 2014 | 9:11 am
    As a small business owner, time is one of your greatest assets, and also something that seems to be in a constantly short supply. The last thing you need to be doing is tinkering with your phone system, which is why Phone.com has some great preset features that will save you some valuable time. Presets allow you to: Save your settings in templates. These templates can then be quickly applied elsewhere on your account without having to set them up manually repeatedly. Edit your call forwarding in one location. When you save your call forwarding as presets, you can manage all of these templates…
  • Phone.com University – Getting Notifications for Voicemails via Email or Text Message

    Derrick Lewis
    22 Sep 2014 | 2:48 pm
    Need to be notified of voicemails when you’re out of the office? With voicemail notifications, you can have a notification of your voicemail sent to you via email or text message that you can listen to while on the road. Voicemail notifications are enabled on an extension-by-extension basis. Let’s walk through how to enable this setting on your account.  Enabling Voicemail Notifications for Email Mouse over Configure and select Manage Users & Extensions. Select Edit for your chosen extension. Scroll down to the Voicemail Notification Settings section. Select the checkbox for Send an…
 
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