Unified Communications

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  • ShoreTel Says it's as Simple as 1-2-3 - UCStrategies

    UNIFIED COMMUNICATIONS - Google News
    4 May 2015 | 9:05 am
    ShoreTel Says it's as Simple as 1-2-3UCStrategiesKicking off the conference, CEO Don Joos stated that ShoreTel's vision is to be the communications platform for small and medium businesses by connecting people simply and however they choose. He noted, “I said the communication platform – I didn't say ...and more »
  • 12 Reasons Carly Fiorina Would be a Great President

    Communications and Technology Blog - Tehrani.com
    4 May 2015 | 1:48 pm
    A secretary who worked to become CEO of a huge tech company is not only an inspiration, its a person who understands the importance of giving everyone the opportunity to excelCarly Fiorina just launched her presidential bid. There are some very good reasons to consider her very seriously. Accountability: Carly is a business leader. She is not a career politician. Career politicians haven’t done very well by the people who’ve elected them. Confidence in the US government is at an all-time low or very close to it. As of this writing, 72% of those polled disapprove of Congress and…
  • APPTRIFY BRINGS EFFICIENT INFORMATION AUTOMATION TO THE MOBILE WORKFORCE

    Comunicano
    Danielle Ross
    4 May 2015 | 11:00 am
    New iOS and Android App eliminates coding and high costs of development       NEW YORK -- May 4, 2015 Apptrify, a new workforce-mobilization tool that helps enterprises extend their business processes and existing business applications onto mobile devices, will make its debut here this week as part of the TechCrunch Disrupt “Startup Alley.”  Apptrify’s launch at TechCrunch Disrupt is in conjunction with the Hong Kong Science & Technology Parks Corporation’s participation in the conference.  In a matter of minutes, Apptrify quickly and easily creates…
  • High Speed Access Now is the Anchor Product for Cable TV Operators

    IP Carrier
    Gary Kim
    4 May 2015 | 5:49 pm
    At the end of 2014, the largest U.S. cable TV operators had about 52 million high speed access accounts in service. At the end of 2014, those same firms had some 49 million linear video customersIn its first quarter of 2015, Comcast Internet access revenues grew 10.7 percent while business services grew 21.4 percent. Year over year, Comcast gained 407,000 high speed Internet access customers and 77,000 voice customers and lost 8,000 video customers.In other words, not only does the “new” Internet access business represent more customers, it also is the fastest-growing consumer service.
  • Cisco CEO John Chambers Retires

    Recent posts on No Jitter
    4 May 2015 | 5:50 am
    By Zeus KerravalaMarket transitions will define Chambers’ tenure at Cisco.
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    UNIFIED COMMUNICATIONS - Google News

  • ShoreTel Says it's as Simple as 1-2-3 - UCStrategies

    4 May 2015 | 9:05 am
    ShoreTel Says it's as Simple as 1-2-3UCStrategiesKicking off the conference, CEO Don Joos stated that ShoreTel's vision is to be the communications platform for small and medium businesses by connecting people simply and however they choose. He noted, “I said the communication platform – I didn't say ...and more »
  • Research delivers insight into the mobile app- unified communications and ... - WhaTech

    4 May 2015 | 8:19 am
    Research delivers insight into the mobile app- unified communications and WhaTechUC&C is a system that integrates the real-time communication services, such as telephony instant messaging, videoconferencing, data sharing, and others, with non-real-time communication services, such as unified messaging (e-mail, SMS, and fax).and more »
  • Sennheiser Showcases its High-Performance Unified Communications ... - Press Release Rocket

    1 May 2015 | 3:38 pm
    Sennheiser Showcases its High-Performance Unified Communications Press Release RocketAt the Sennheiser exhibit, the company will demonstrate a wide range of Skype for Business certified headsets and speakerphones, appropriate for unified communications (UC) deployments. These products boast robust features including superior noise ...and more »
  • ShoreTel, Ingram Micro, HP Partner on Unified Communications - eWeek

    1 May 2015 | 5:07 am
    eWeekShoreTel, Ingram Micro, HP Partner on Unified CommunicationseWeekThe offerings will be available through joint HP and ShoreTel channel partners that work with Ingram Micro. ShoreTel announced it is partnering with Ingram Micro and Hewlett-Packard (HP) to offer unified communications gear and services to small- to ...ShoreTel Partners with Ingram Micro, HP on SMB UC SolutionsThe VAR Guyall 3 news articles »
  • Research and Markets: The Future of Unified Communications in the Workplace ... - Yahoo Finance UK

    30 Apr 2015 | 11:39 am
    Research and Markets: The Future of Unified Communications in the Workplace Yahoo Finance UKThis research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT ...and more »
 
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    Communications and Technology Blog - Tehrani.com

  • 12 Reasons Carly Fiorina Would be a Great President

    4 May 2015 | 1:48 pm
    A secretary who worked to become CEO of a huge tech company is not only an inspiration, its a person who understands the importance of giving everyone the opportunity to excelCarly Fiorina just launched her presidential bid. There are some very good reasons to consider her very seriously. Accountability: Carly is a business leader. She is not a career politician. Career politicians haven’t done very well by the people who’ve elected them. Confidence in the US government is at an all-time low or very close to it. As of this writing, 72% of those polled disapprove of Congress and…
  • Stratus Technologies helps Boost the Efficiency and Fault Tolerance of NFV

    22 Apr 2015 | 1:15 pm
    As telcos become software telcos, they are beginning to shed some of their bespoke, proprietary hardware in exchange for NFV software running on OTS computers from white box companies, Dell, HP, Cisco, etc. This move follows similar trends in many markets – thus we’ve seen opinion pieces about how software is eating the world. It’s all about abstraction really. Software running on smartphones for example can replace fixed-function remote controls. A great example is home stereo equipment provider Sonos and their app versus a hardware remote. Users gain familiarity with the…
  • How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

    16 Apr 2015 | 12:55 pm
    At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry is changing rapidly thanks to time-shifting, on-demand and mobile devices. This in-turn affects the whole broadcast chain. The typical broadcast studio has lots of big iron with blinking lights – roughly analogous to mainframes or perhaps carrier class switches – a Class 4/5 perhaps is more like it. While the cable companies have moved to standardized IT and SDN, these companies haven’t made the change. Imagine thinks the market needs to move…
  • HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

    9 Apr 2015 | 1:37 pm
    There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally, the cloud will continue to become a more integral part of everything we do. We know these things because we see the news reinforcing these ideas over days, months and years. There are days however where a few news items bring into clear focus something we kind of know but don’t readily admit. Today is such a day. Long story short, IBM, Dell and HP have their hands full competing with Amazon. Anyone who tracks Amazon’s stock already knows…
  • How Temasys Solves The WebRTC Browser Interop Challenge

    7 Apr 2015 | 3:41 pm
    WebRTC is a huge step forward in allowing interoperable realtime communications between various web browsers but as far as we've come as an industry, we still have more to go. Temasys is spearheading the effort to alleviate the interop challenges facing the WebRTC community. To keep my audience updated, I recently had a chance to interview Chip Wilcox, CEO at Temasys to learn more. I hope you find the interview useful. What’s the state of WebRTC browser interoperability? The state of WebRTC browser interoperability today is quite challenging.  Let’s start with Google and…
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    Comunicano

  • APPTRIFY BRINGS EFFICIENT INFORMATION AUTOMATION TO THE MOBILE WORKFORCE

    Danielle Ross
    4 May 2015 | 11:00 am
    New iOS and Android App eliminates coding and high costs of development       NEW YORK -- May 4, 2015 Apptrify, a new workforce-mobilization tool that helps enterprises extend their business processes and existing business applications onto mobile devices, will make its debut here this week as part of the TechCrunch Disrupt “Startup Alley.”  Apptrify’s launch at TechCrunch Disrupt is in conjunction with the Hong Kong Science & Technology Parks Corporation’s participation in the conference.  In a matter of minutes, Apptrify quickly and easily creates…
  • Kaipac Announces Limitless Mobile as New Customer for Its Cloud-based Wireless Network Operations Intelligence Service

    Danielle Ross
    28 Apr 2015 | 5:00 am
    Platform to maintain optimum health of mobile network across a rural 10-county area     HOLLYWOOD, Fla. -- April 28, 2015 -- Kaipac, the mobile technology company delivering Communications for the Communications industry, has announced Limitless Mobile as a new customer for its Network Operations Intelligence (NOI) platform.  Limitless Mobile will use Kaipac’s Network Operations Intelligence platform to maintain optimum health of its mobile network across a rural 10-county area in central Pennsylvania. Kaipac’s NOI will allow Limitless Mobile to manage its network…
  • Wireless Industry Veterans Launch Kaipac InterOp Exchange To Provide Network Operations Intelligence

    Danielle Ross
    27 Apr 2015 | 5:00 am
    Cloud-based platform announced at PCIA Wireless Infrastructure Show       HOLLYWOOD, Fla. -- April 27, 2015 -- Wireless industry veterans Jeff Pokonosky and Mickey Patton today announced the formation of a new specialty services company -- Kaipac -- to meet the critical needs of wireless network managers and field-service personnel who require actionable insight and Network Operations Intelligence (NOI) to optimize network health. Pokonosky, a former Qualcomm executive and the founder of WiggleWireless, and Patton, the CEO of Clear C2, announced Kaipac’s formation at The…
  • WLSA Convergence Summit 2015 Highlights Changing Landscape of Improved, Faster and More Efficient Healthcare

    Danielle Ross
    22 Apr 2015 | 5:00 am
        Better, Cheaper Technology Services Address Needs of Significant Health Problems   SAN DIEGO -- April, 22, 2015 -- The Wireless Life Sciences Alliance’s annual flagship event, its 10th annual Convergence Summit devoted to speeding the adoption of innovative healthcare technologies, will be held May 26 – 28 at San Diego’s Omni Hotel. The meeting gathers the most committed companies and leaders in connected health to highlight the use of digital health technologies and tech-enabled services that address the most important patient engagement and public health issues.
  • BitPlay Launches First-ever Mobile Gaming Platform Where Players Compete To Win Bitcoin

    Danielle Ross
    21 Apr 2015 | 5:00 am
    Android versions of first two games available for free download at Google Play   BOSTON – April 21, 2015 – BitPlay Today Inc., a startup that is first to provide a platform for mobile consumers to compete and win Bitcoin, formally launched the BitPlay Network today with Android versions of three games that are wildly popular with mobile consumers – Coin Crusher, Coin Flapper and Coin Flapper PRO. The BitPlay Network is the industry’s first platform to offer mobile games in formats players already know and love in a network where players compete with each…
 
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    IP Carrier

  • High Speed Access Now is the Anchor Product for Cable TV Operators

    Gary Kim
    4 May 2015 | 5:49 pm
    At the end of 2014, the largest U.S. cable TV operators had about 52 million high speed access accounts in service. At the end of 2014, those same firms had some 49 million linear video customersIn its first quarter of 2015, Comcast Internet access revenues grew 10.7 percent while business services grew 21.4 percent. Year over year, Comcast gained 407,000 high speed Internet access customers and 77,000 voice customers and lost 8,000 video customers.In other words, not only does the “new” Internet access business represent more customers, it also is the fastest-growing consumer service.
  • Internet.org: Sometimes Good Two Good Things are in Conflict

    Gary Kim
    4 May 2015 | 3:36 pm
    Right now I am trying to get some work done on a trans-Pacific flight with satellite Wi-Fi. Don't get me wrong, I'm happy to have it. But is is painfully slow. So slow it feels like less than dial-up, so I spend lots of time waiting for something to happen. I also should add that I spend extraordinary amounts of time on mobile connections in areas with high congestion or low signal, or both. So I am used to impact of latency and rather lower bandwidth when trying to get something done. Right now I would willingly accept a text rich but visually-limited service, with no full-motion video. And…
  • U.S. Mobile Carriers Expectd to Securitize Phone Installment Contracts

    Gary Kim
    4 May 2015 | 9:40 am
    “Factoring” long has been a way companies can convert receivables into cash, and it appears the big four U.S. mobile carriers will use a form of factoring--actually securitizing equipment purchase contracts--more widely in the future.All of the big carriers are likely to use equipment installment contracts as collateral for financing in 2015, Jefferies Group equity analyst Mike McCormack said. “Now there’s a cheap way to free up cash flow and use it as working capital.”T-Mobile, based in Bellevue, may sell debt backed by customer payments on iPhones and other equipment as a way of…
  • Internet.org Goes "Back to the Future" for App Development

    Gary Kim
    4 May 2015 | 9:11 am
    Lots of steps can be taken to rapidly make Internet accessible to everyone. One step you do not hear much about is “bandwidth efficiency” or "coding efficiency" or perhaps even simplicity. But you might have heard complaints about "bloatware" or "useless features" featured as patAs part of its creation of an Internet.org platform open to all developers, the organization argues that “to sustainably deliver free basic internet services to people, we need to build apps that use data very efficiently,” Internet.org said.And “efficiency” will run counter to some trends common to the…
  • Internet Access Drove 86% of Comcast Net Adds in 1Q 2015

    Gary Kim
    4 May 2015 | 4:16 am
    With the caveat that cable operations represent about 64 percent of Comcast revenue, revenue for Comcast access networks increased 6.3 percent to $11.4 billion in the first quarter of 2015 compared to $10.8 billion in the first quarter of 2014, driven by increases of 10.7 percent in high-speed Internet and 21.4 percent in business services. Year over year, Comcast gained 407,000 high speed Internet access customers and 77,000 voice customers and lost 8,000 video customers.About 37 percent of Comcast customers bought triple-play service. A third bought double-play services while 31 percent…
 
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    UCStrategies.com Articles Feed

  • ITPro Tools in Skype for Business To Ensure a Stellar Experience

    Michael Finneran
    4 May 2015 | 12:16 pm
    The purpose of this report, written by Michael Finneran, is to help IT Administrators understand the challenges involved in delivering that high quality UX, recognize the importance of these tools in achieving those objectives, get a clearer picture of where the various tools fit in the overall support complex and highlight some of the key differences in the capabilities they provide.
  • Five Features of a Successful Enterprise Mobile App

    Michael Finneran
    4 May 2015 | 12:00 pm
    Mobility, in conjunction with unified communications and collaboration (UC&C), has swept through the enterprise, making users more productive and accessible. Integrating those two capabilities holds the promise of even greater returns on those technology investments. However, for any technology initiative to be truly considered successful, users have to adopt and utilize its capabilities. With regard to mobile applications, we now have a good base of knowledge regarding what it takes to make this happen.
  • IR Acquires IQ Services

    UCStrategies Staff
    4 May 2015 | 9:40 am
    IR announces the acquisition of IQ Services, a leader in unified communications & collaboration (UC&C) and contact center performance testing.
  • ShoreTel Says it’s as Simple as 1-2-3

    Blair Pleasant
    4 May 2015 | 8:30 am
    ShoreTel used its worldwide channel partner conference to introduce ShoreTel Connect and other new product offerings and enhancements.
  • Cisco Customer Collaboration Summit – Two Messages for UC

    Jon Arnold
    1 May 2015 | 7:00 am
    Like UC, the contact center space is being redefined by new technologies and business models, and by virtue of the latter’s deeper roots, UCStrategies followers should pay heed to how companies like Cisco are responding.
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    NFC World+

  • Apple Watch carries NFC components from NXP and AMS

    Mike Clark
    1 May 2015 | 10:46 am
    A teardown of the Apple Watch shows a design centred on a custom processor with NFC components from NXP and AMS, ABI Research has revealed. The device includes NFC so that wearers can make Apple Pay contactless... Read the rest of Apple Watch carries NFC components from NXP and AMS at NFC World+.
  • Tattoos confound Apple Watch wrist detection, making Apple Pay “unusable”

    Rian Boden
    1 May 2015 | 8:51 am
    Apple Watch owners with tattooed wrists have been reporting that their smartwatches are not functioning properly as the LED-based heart monitor built into the devices experiences difficulty detecting that the watch is being worn — an issue which impacts the use of Apple Pay among other features such as receiving notifications, placing phone calls and using some applications. Read the rest of Tattoos confound Apple Watch wrist detection, making Apple Pay “unusable” at NFC World+.
  • 84% of banks and retailers plan to invest in mobile payment technology

    Rian Boden
    1 May 2015 | 6:49 am
    The “overwhelming majority” of financial institutions and retailers are currently investing or planning to invest in new payment technologies within the next 18 to 24 months, with online (86%) and mobile payment technologies (84%) topping... Read the rest of 84% of banks and retailers plan to invest in mobile payment technology at NFC World+.
  • 92% of UK mobile users to make a mobile payment in 2015

    Rian Boden
    1 May 2015 | 6:30 am
    More than 31m UK mobile users (92%) will make a payment using their mobile device in 2015, multichannel sales specialist Oxygen8 has found. Some 24% say their spend on mobile would increase as additional payment platforms... Read the rest of 92% of UK mobile users to make a mobile payment in 2015 at NFC World+.
  • Chip and PIN faces slow take-up in US, says Forrester

    Rian Boden
    1 May 2015 | 5:57 am
    EMV payments on plastic cards won’t achieve broad adoption in the US until 2020, Forrester Research predicts, due to the rise of “more secure” mobile and contactless payment alternatives. “Forrester expects that more secure, encrypted... Read the rest of Chip and PIN faces slow take-up in US, says Forrester at NFC World+.
 
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    RingCentral Blog

  • 5 Must Have Apple Watch Apps [Friday Five]

    Meaghan Edelstein
    1 May 2015 | 5:14 am
    On April 24, 2015 the much anticipated Apple Watch finally went on sale. The age of wearable technology is upon us and it is drastically changing the way people, all over the world, conduct business. Here are five of our favorite Apple Watch apps designed to help entrepreneurs, businesses and employees work in style and […] The post 5 Must Have Apple Watch Apps [Friday Five] appeared first on RingCentral Blog.
  • How To Use ChooseWhat.com to Estimate Taxes and Fees for RingCentral Office

    RingCentral Team
    29 Apr 2015 | 4:18 am
    RingCentral Office is different (better) than traditional, analog phone service in just about every way. But, as far as the government is concerned, we are all telecom providers, thus requiring us to fork over various taxes and fees based on our customers’ locations. Because these amounts vary dramatically from city-to-city, we don’t publish the fees […] The post How To Use ChooseWhat.com to Estimate Taxes and Fees for RingCentral Office appeared first on RingCentral Blog.
  • RingCentral for Entrepreneurs: Business Credibility

    Jim Payne
    28 Apr 2015 | 6:26 am
    When I reflect on my professional life, past, present, and future, one major theme emerges — credibility. The importance of establishing a high level of trust in yourself or in your company simply can’t be overstated. Internally with other companies, my entire goal was to be the guy, Mr. Reliable, the man who could do […] The post RingCentral for Entrepreneurs: Business Credibility appeared first on RingCentral Blog.
  • Introducing RingCentral Contact Center

    Marco Casalaina
    27 Apr 2015 | 9:20 am
    At RingCentral, we provide best-in-class cloud communication solutions for today’s modern enterprise. Our sweet spot is businesses with 50+ employees, and our customers have been telling us that though they love our unified communications suite, they wish we had a robust contact center offering as well. And now we do! I’m excited to announce RingCentral […] The post Introducing RingCentral Contact Center appeared first on RingCentral Blog.
  • 5 Quotes to Help You Recognize National Administrative Professionals Week [Friday Five]

    Meaghan Edelstein
    24 Apr 2015 | 6:01 am
    Did you know April 19 – 25 is Administrative Professionals Week? It’s a week where we celebrate and recognize administrative professionals’ devoted, valued work. Originally Secretaries Week, Administrative Professionals Week was created in 1952 and has changed and evolved over the past few decades. One thing remains the same though, we recognize those who work […] The post 5 Quotes to Help You Recognize National Administrative Professionals Week [Friday Five] appeared first on RingCentral Blog.
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    Aspect Blogs

  • Aspect ACE 2015 (April 26-29) Live Broadcast Schedule

    Tim Dreyer
    24 Apr 2015 | 8:37 am
    Can’t make it to this year’s ACE event? No problem. You can follow along in a number of ways. Follow us on Twitter and Instagram for live feeds at @AspectSoftware and follow the event hashtag #AspectACE15. Or, check in with us on our live broadcasts on Periscope. Just look for the link on our Aspect Twitter feed when we’re getting ready to broadcast. Click the link from your desk or phone and see us live in Las Vegas! Here is the Periscope Schedule (all times EST): Sunday April 26 4:00 PM      Kim Martin, Director of North American Marketing & Jim Freeze, Aspect…
  • TeleTech Sees Improved Performance and Agent Experience with Aspect WFM

    Rebecca Anderson
    23 Apr 2015 | 5:36 am
    Ensuring that contact center agents are in the right place at the right time is never a simple task but with a contact center workforce numbering in the tens of thousands of employees, it can get even more complicated. TeleTech knows this firsthand. TeleTech is a global provider of customer experience, engagement and growth solutions. Servicing over 80 countries, TeleTech’s 46,000 employees act as an extension of their clients’ brand to provide an exceptional customer experiences. Aspect Workforce Management (WFM) actually makes it easy for TeleTech to ensure that their agents are in…
  • What Do Consumers Expect from Your Contact Center in the Digital Age?

    Christine OBrien
    17 Apr 2015 | 4:00 am
    The digital age is our new reality. We are in the midst of a technological revolution which is taking our consumer-driven culture by storm and unfortunately catching many businesses off guard. With stiff competition in an increasingly global marketplace, the customer experience is emerging as the one true differentiator – the new battleground for winning and keeping customers. Customer expectations are constantly evolving. Achieving satisfying outcomes that lead to long-term loyalty can feel like trying to hit a moving target. But failing to keep pace with consumer demands can have a…
  • Proactively Protecting our Children

    Kathleen Schroeder
    15 Apr 2015 | 4:00 am
    By Aspect Software & Healthcare Intelligence Infants are particularly vulnerable to infectious diseases. According to the Centers for Disease Control (CDC), nearly 12,000 babies are born each day in the United States and will need to be immunized before age two against 14 vaccine-preventable diseases. Immunizations help prevent the spread of disease and protect infants and toddlers against dangerous complications. Promoting a Healthy Start National Infant Immunization Week highlights the need to promote the health and well being of infants.  Immunizations and boosters must be…
  • A Richer Experience for Omni-Channel Customer Service

    Rebecca Anderson
    13 Apr 2015 | 4:00 am
    We’re in the middle of a Consumer Engagement Revolution where consumers want and expect more out of the companies they do business with. Consumers are not constrained by time or space when interacting with others and this holds true for business interactions. They are empowered to do more on their own and they actually prefer to use self-service. A prime example is that 60-70% of consumers would prefer to send a text than speak to an agent. Watch the clip below to hear Nancy Jamison, Principal Analyst at Frost & Sullivan and Aspect’s Joe Gagnon, GM Cloud Solutions, discuss how…
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    News

  • Thinking Big – How to go Global with Numbering Solutions

    andyturton8@gmail.com
    21 Apr 2015 | 8:29 am
    Businesses looking to consolidate their global numbering solutions and expand their footprint worldwide have a number of different factors to consider. Many organisations find numbering solutions confusing, and lack understanding about how they work. Complicated regulations, variable costs for mobile versus landline, and multiple billing systems and services, all varying across many different countries are just some of the issues organisations can fall foul of.
  • Maximising the Value of Unified Communications

    andyturton8@gmail.com
    24 Mar 2015 | 4:06 am
    Over the last decade the face of business communication has changed irrevocably. Traditional phone systems which used to be managed as a separate entity from the rest of IT have now converged with the arrival of VoIP and Unified Communications (UC). With the advance of the internet, ecommerce, WiFi and high-speed internet connectivity, there has also been a shift in the way customers want to communicate with businesses, accelerated by new multi-media platforms such as mobile and the rise of social media.
  • Elitetele.com offers free advice on impending OFCOM changes

    andyturton8@gmail.com
    19 Mar 2015 | 2:41 am
    We're here to help B2C businesses navigate new number charging regulations.
  • Malawi disaster recovery plan aided by Elite Telecom donation

    andyturton8@gmail.com
    18 Mar 2015 | 9:50 am
    Elitetele.com provides technology to help volunteers collect critical data. Extensive damage caused by heavy rainfall last December in South Malawi has resulted in 230,000 people across 15 districts being evacuated to temporary sites. All Hands Volunteers and the Malawi Red Cross need mobile devices to create a system to gather data from camps in a bid to direct much needed aid to the most affected places and Elitetele.com has donated 15 Samsung Android phones to help kick-start the data collection efforts.
  • Important Ofcom Regulation Changes Fast Approaching

    andyturton8@gmail.com
    12 Mar 2015 | 6:33 am
    There are some important changes to be introduced this year that will affect the way in which the 08/09 non-geographic numbers will be charged for B2C businesses. These changes are being introduced by OFCOM and are designed to improve consumer understanding of the charges relating to the use of these numbers. If your company is B2B you will not be required to take action.
 
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    SPS blogs

  • Technical Update: Lync Update and Leap

    Domenick Wissel
    22 Apr 2015 | 8:53 am
    Posted by:: Michael LeugsSkype for BusinessBoth the Microsoft Windows and Linux platforms have recent technical updates.  Here’s a summary, and where to learn more! Microsoft Updates Lync / Skype for Business Client Microsoft Lync became Skype for Business on April 14 as a user interface update.  This was timed to accompany the monthly release schedule of Lync Online (the software-as-a-service version of the product), BUT administrators have the power to select the user interface that will be seen by their company, allowing them to time the transition according to their own IT…
  • UC We Can't Live Without (part 3)

    Domenick Wissel
    26 Mar 2015 | 5:12 am
    Posted by:: Bob KentUnified CommunicationsPart 1 Part 2 In the first two installments of this blog, we considered whether we could live without Mobile Voice, Mobile Email, and all flavors of Conferencing – voice, video, and web.  (Well, you could, but would you want to?)  Let’s wrap up this little survey with a look at IM, Presence, and VPN-less Applications. Instant Messaging When we all worked in one office, we had a lot of options to engage with each other.  We could holler over the cubicle walls to see if anyone knew the answer to a question.  We could mute the phone for a…
  • The UC Sweet Sixteen: Matchups 7 & 8

    Domenick Wissel
    25 Mar 2015 | 5:04 am
    Posted by:: Domenick WisselUnified CommunicationsPrevious Matchups:Technical IT vs. Strategic IT and Security vs. AgilityPublic Cloud vs. Private Cloud and Desktop vs. MobileAnalytics vs. Social Media and Web Support vs. SMS Support It's time to finish up the UC Sweet Sixteen tournament with the final two matchups! Matchup 7: Voicemail vs. Email This matchup is unique because both of these technologies have significant drawbacks. Voicemail is useful for storing and relaying information, but its status a non-real-time communications tool hampers its efficiency. In an increasingly mobile…
  • The UC Sweet Sixteen: Matchups 5 & 6

    Domenick Wissel
    24 Mar 2015 | 5:02 am
    Posted by:: Domenick WisselUnified CommunicationsPrevious Matchups:Technical IT vs. Strategic IT and Security vs. AgilityPublic Cloud vs. Private Cloud and Desktop vs. Mobile Let's keep this tournament moving along! Matchup 5: Analytics vs. Social Media Delivering an excellent customer experience is a key component of growing your business. In fact, 89 percent of businesses surveyed by Gartner believe they will rely on customer experience as their primary means of competitive differentiation by next year. The question that naturally arises is how do you ensure your business is…
  • The UC Sweet Sixteen: Matchups 3 & 4

    Domenick Wissel
    23 Mar 2015 | 5:05 am
    Posted by:: Domenick WisselUnified CommunicationsPrevious matchups:Technical IT vs. Strategic IT and Security vs. Agility Let’s keep this tournament moving forward with the next two matchups! Matchup 3: Public Cloud vs. Private Cloud The cloud keeps your business agile and adaptable to your evolving needs. Public cloud and private cloud are both viable deployment models that have experienced tremendous growth in recent years. As its security and reliability become more apparent, businesses will place more of their trust—and applications—in the cloud. Public cloud comes at a lower…
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    Exotel

  • What playing Ultimate Frisbee taught me

    Abhishek Srinivas
    21 Apr 2015 | 10:35 pm
    There are two things I love doing – talking to and helping customers, and playing sports, especially Ultimate Frisbee. Both are vastly different but end up giving me experiences which are similar – humbling, rewarding, enjoyable and on many occasions eye opening. I have honed most of my skills on the sports field, it is where I have discovered my limitations and tried to overcome them, it is where I understood my strengths better. I have played “serious” Ultimate Frisbee for a while now. And it has taught me some of the most important traits. Teamwork Having played a team…
  • Net Neutrality – Do your bit to support it

    Protik Roychowdhury
    15 Apr 2015 | 11:34 pm
    Unless you have been living under a rock over the past few days, you might have noticed that the issue of net neutrality has fast gathered steam amongst netizens in India, which is heartening to see. When Arnab Goswami bellows the term “Net Neutrality”, you know the debate has gone mainstream from just a twitter outrage that fizzles out. Why is net neutrality important? This question has been answered by many people, with eloquent analogies, like AIB’s video here about a swing in a park; some have equated it to the toll on a highway. Even the Amul girl has given her take on it.
  • Using Data to Assess Your Team’s Performance

    Gayatri Krishnamoorthy
    12 Mar 2015 | 2:35 am
    Almost every business in India says, “if you have any trouble or need any assistance with our product/service, please give us a call on xxx xxxxxxxx to speak to our customer service agent.” There is a reason why phone support in India scores way above email support. Immediate dispute resolution No room for misinterpretation of tone Bring in inputs in real-time No lengthy threads to keep track of Builds better relationship Oh, and also, this We wrote earlier about how a 4 min conversation helped us solve something that 15 emails couldn’t . Now that we have established the paramount…
  • Excuse me if I don’t want to run in stilettos

    Gayatri Krishnamoorthy
    5 Mar 2015 | 2:09 am
    What we really need to do for the empowerment of women It is that time of the year. The time when people “celebrate” women empowerment. In February, we’re told that all women need new clothes, expensive dinners, thoughtful gifts to make them feel special. In March, we’re told that we need to be self-reliant, independent, the sky’s the limit, we need to make things happen, we have the power to bend the earth and build bridges to the moon and what not. And then there are some brands that tell us we can raise kids and raise businesses at the same time, with the same efficiency. Some…
  • Radio Advertisement ROI – How we measured it using Exotel & Google Analytics

    Sanjeeth Kumar
    20 Jan 2015 | 3:38 am
    As a SaaS company, marketing at Exotel has largely been “online” and internet focussed. We have been experimenting with offline marketing mediums lately and last week we ran our first radio advertisements. If you haven’t heard them because you’re not in Bangalore, you can hear them here. According to Visante Communications’ Corporate Executive Board (CEB) Survey , B2B customers are making 70% of independent purchase decisions before engaging a sales person. So, brand building becomes a very important play to influence customers. We wanted to bring some method to…
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    GetVoIP: Communications Solutions Guide

  • 10 Incredible Companies That Are Changing The World With The Cloud

    Reuben Yonatan
    29 Apr 2015 | 11:46 am
    Every other startup loves to talk about how their product will change the world, but how many actually deliver? The new possibilities that open up to humanity with each technological advance are staggering, as we solve old problems and discover fresh solutions. There are some companies, though, which don’t relegate “social investment” to a side project. For these...Continue Reading
  • 13 Great Photos That Sum Up Why Businesses NEED VoIP

    Michael Yunat
    28 Apr 2015 | 12:59 pm
    Over the last few years, as cloud communications have continued to grow at an astounding pace, there have been hundreds of  thousands of words written about the benefits and advantages of switching your company over to VoIP. Here at GetVoIP, we’ve been known to contribute to that word count from time to time! But sometimes pictures can tell the story better than any amount of column...Continue Reading
  • Provider Spotlight: 8x8, Inc., Q&A with Erik Archer

    Reuben Yonatan
    23 Apr 2015 | 1:56 pm
    [Watch a video]   On this provider spotlight, we are featuring 8x8, Inc., a cloud communications solution provider based out of San Jose, California.   Here’s our Q&A with 8x8's Corporate Envangelist, Erik Archer: What is something consumers may not know by 8x8 as a company? Erik Archer: Well actually, believe it or not, we're just...Continue Reading
  • Top 50 UC Experts to Follow in 2015

    Michael Yunat
    22 Apr 2015 | 2:41 pm
      Unified Communication refers to the consolidation of many communications tools—chat, text, voice and video, and much more—into one platform. Your phone, computer, and even television are now extensions of each other. Your favorite starship captain might have had a name for it, but we call it UC. It's here and it's taking over business. Here are...Continue Reading
  • 10 Modern Business Communication Methods That Customers Love

    Reuben Yonatan
    21 Apr 2015 | 1:20 pm
    Only a hundred years ago, the only thing most businesses did to communicate with their customers was hang up a cardboard sign. The times have changed. Phones, radio, television and the Internet have made it possible for businesses to build real, meaningful relationships with their customers. The businesses that have embraced the Internet of Things and constant contact model have boomed,...Continue Reading
 
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    Phone.com » Blog

  • Phone.com Offers Affordable, Next-Gen Panasonic SIP Phones

    Phone.com
    23 Apr 2015 | 10:49 am
    Need all the bells and whistles at just the right price? Phone.com now sells two new Panasonic phones that deliver features, functions and value to meet the needs of just about any growing business. The Panasonic UTG200 and Panasonic UTG300 offer plug-and-play operation, feature-rich interfaces and unmatched HD performance. Phone.com CEO Ari Rabban says he’s happy to add the UTG200 and UTG300 to the company’s device lineup. “Every time we can offer our customers the features, flexibility and great price they’re looking for, we know we’ve met their…
  • The Power of Small-Business Clustering in New Jersey

    Ari Rabban
    10 Mar 2015 | 4:38 pm
    Last Friday I attended a a great event, hosted by the NJ Institute of Technology and its partner organization NJ Innovation Institute. The focus was an energizing discussion on the creation of small-business clusters and support systems for early stage companies. Small businesses account for a large chunk of the U.S. economy. At Phone.com, we know this only too well because we serve this market! There are over 28 million small businesses in the United States, and thousands of small companies forming every week. In 2014, over 298,000 jobs were created by small businesses in the State of New…
  • Alon Cohen, Phone.com EVP is Recognized as for his contributions to the Voice over IP Industry

    Ari Rabban
    2 Feb 2015 | 5:26 pm
    Jeff Pulver and Alon Cohen (on right) inducted into the VoIP Hall of Fame As some of you may know Alon Cohen, Phone.com’s Executive Vice President and Chief Evangelist was also the co-founder of the first Voice over IP company called VocalTec. That company was involved in much of the early days of innovation in the VoIP space and spun-out perhaps two dozen or more companies and inspired the ideas for companies such as Skype and others (even ICQ – the first IM company which was acquired by AOL and evolved to AOL Messenger) ; On-line : Hello, world. Audible chats on the Internet Bulkeley,…
  • At Phone.com, We Know Our Onions!

    Sue Walsh
    27 Jan 2015 | 4:19 pm
    Last week, a group from Phone.com volunteered at Feeding America San Diego. During our session, we gleaned 2,800 pounds of onions and apples, sorting the good ones from the bad and boxing them for distribution to San Diego area schools. Feeding America’s School Pantry program gives low-income families the chance to “shop” for free fruit, vegetables and staple foods when they bring their kids to school. It’s a good thing onions only make you cry once they are cut because we handled a lot of them! Phone.commers now know all about soft spots and mold and gashes on…
  • Super heavy hitters in the world of communications

    Heath
    24 Jan 2015 | 8:12 pm
    On Wednesday, January 28th in Miami a panel of heavy hitters in the world of communications will come together at ITEXPO. The panel includes Alon Cohen (Phone.com CTO), along with Jeff Pulver, Andy Abramson, Craig Walker, Mike Tribolet, Andy Voss and Danny Windham. The last 20 years in the world of communications have been incredibly disruptive. These telcom leaders will have a strong sense of what the future will bring. Get the full details here. The post Super heavy hitters in the world of communications appeared first on Phone.com.
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